Library Services

2013 Suggestions

Date: November 16, 2013

Suggestion: Please purchase a copy of the book A Case For Homeschooling by Andrew Bushard

Response: Thank you for sending the recommendation for A Case For Homeschooling by Andrew Bushard.  Your suggestion will be forwarded to Gordon Cochrane, our Education librarian, for consideration to add it to the Libraries' collection.  Please feel free to contact Gordon or myself if you have additional requests for the library.

Response from Suzanne Rook Schilf, Head of Information & Research Services

Date: October 16, 2013

Suggestion: Can you add clocks to the study rooms?

Response: Thanks for the suggestion.  Let me consider this.   We normally place clocks in large open public areas or in the larger meeting rooms.

Response from Teri Alexander, Facilities Manager

Date: October 11, 2013

Suggestion: There's a guy at the macs on the 4th floor watching tv or something, and it's loud!

Response: Thanks for the report. If you would like quick service you can always call the Security Desk (864)656-6194 or send a chat to:  culibraryguard

Response from Teri Alexander, Facilities Manager

Date: October 10, 2013

Suggestion: Thanks for bringing the beanbags back!

Response: You are very welcome! Glad you enjoy them!

Date: September 27, 2013

Suggestion:  If you're open to suggestions, I think would be a great fit. It covers important and sometimes complicated financial topics, while trying to keep explanations simple and easy to digest. 

Response: Thank you for sending the recommendation for  Your suggestion will be forwarded to Meredith Futral and Bobby Hollandsworth, our business librarians, for consideration.  Please feel free to contact them or myself if you have additional requests for the library.

Response from Suzanne Rook Schilf, Head of Information & Research Services

Date: September 25, 2013

Suggestion: The water in the water fountains in the library tastes like mold. It's gross. Can something be done?

Response: Thanks for your comment.  A request was submitted for University Facilities to check and test all water fountains in Cooper Library.

Response from Teri Alexander, Facilities Manager

Date: September 19, 2013

Suggestion: The railings on the balcony are dangerous and a law suite waiting to happen.  When they were closed to the public it may have be OK, but goodness help anyone who stumbles in the wrong place, or even worse takes a kid out there and takes their eyes off of the child. The building codes (CABO) were amended in 1990 to require that railings "will not allow passage of an object 4 inches on more in diameter". Prior to that the code was 6 inches.  Not sure what it was in the 1960 during the Library's construction but spacing between rails is over 8 inches and between the ends of the rails and concrete columns up to 11 1/2 inches. Almost three times the legal limit. Something should be done before a tragedy occurs.

Response: Thanks for the information.  Your comments were forwarded to the Chief Facilities Officer, Bob Wells.

Response from Teri Alexander, Facilities Manager

Date: September 19, 2013

Suggestion: Can you open the help desks earlier during the week?

Response: Hi!  Thank you for your suggestion.  On Mondays - Fridays the Circulation & Reserves Desk opens at 7:30 am and Research Services opens at 8:00am.  Over the years we've found that very few students in the library check out materials or ask for research help in the early morning hours and we staff accordingly. 

On our web page ( we've added the ability for you to ask a question and get a response via text or email - simply click the green "Ask a Question" tab and we'll get back to you as soon as we arrive in the morning.  Please let us know if there's anything we can do to help with your specific service need.

Response from Suzanne Rook Schilf, Head of Information & Research Services

We've had no response from CCIT. However, we're not sure which desk you meant. If we hear from them, we'll update this page.

Date: September 17, 2013

Suggestion: Across the Nightingale Floor, Grass for His Pillow, Brilliance of the Moon, The Harsh Cry of the Heron, Heaven's Net is Wide, The Weasel's Dance Part 1 and 2

Response: Thank you for sending these recommendations.  Your suggestions will be forwarded to Anne Grant, our juvenile literature librarian, for consideration to add them to the Libraries' collection.  Please feel free to contact Anne or myself if you have additional requests for the library.

Response from Suzanne Rook Schilf, Head of Information & Research Services

Date: September 15, 2013

Suggestion: The elevator beeping at each floor as it passes is quite distracting while people are studying. If this noise could be completely shut off or softened, I and many other people would be able to focus on their work and achieve better grades which would raise the overall GPA of ALL Clemson students. Wouldn't that be nice? I strongly encourage this change to be made in the Cooper Library!

Response: The beep is an ADA (Americans with Disabilities Act) requirement for the visually impaired.  It is required by the State of South Carolina.

Response from Teri Alexander, Facilities Coordinator

Date: September 11, 2013

Suggestion:  We supposedly can't use the Brown Room now if we aren't faculty teaching a spectacular class with light shows and dancing images on the 200 TV screens, but right now there are a bunch of people in there staring at a powerpoint full of text on the wall, which they could do anywhere and I can't reserve the Brown Room anymore.  Thanks, Library.

Response: Thank you for your comments regarding the Brown Room.  As with most new technologies not all the applications designed for the room are fully functional, so the professor scheduled had to revert to old technology to teach the class. While the Brown Room has been quite popular for students, the Brown Room was only available for students after 4:30 on weekdays.  Other spaces were available when this class was in session, with only one other room reserved. We hope that you will continue to use study rooms located throughout Cooper Library, and are revisiting the policy to keep as many rooms available for drop in use.  In the meantime, you can find more information about our rooms here:

Faculty interesting in using the room for instruction will be trained on the technology.  Applications for semester and single use may submit proposals here:

Response from Kay L. Wall, Dean of Libraries

Date: September 5, 2013

Suggestion:  I want to suggest that the 4th floor men's bathroom be made cleaner. It always smells really bad in there and even outside the door. I'm surprised that it hasn't changed for the past few years. I'm not joking.

Response: Thanks for the email.  I contacted the custodial manager and his crew are very well aware of the problem you describe.  They made numerous attempts to identify the source with no real success.  We may need to call in other experts (with University Facilities).  We will continue to work towards a solution.

Response from Teri Alexander, Facilities Manager

Again, thanks for contacting us!

Date: August 24, 2013 

Suggestion: CCIT should have someone at their Help Desk whenever the library is open.

Response: During the regular semester, the CCIT Support Center is open until 8pm most days, with call-in service until 10pm. We also stay open later during the busy times, such as the first few weeks in each semester.  Unfortunately, we are unable to provide walk-in service 24 hours a day.  Over the years, we've tried to keep our help desk open as late as possible, but there was always little demand for walk-in IT support during the late night hours.  Please check out our hours on the website ( before coming by - we look forward to seeing you soon.

Response from Nathan Long, Customer Support Center, CCIT

Date: August 22, 2013 

Suggestion: During my freshman year, my favorite place on campus was Cooper Library. I spent more time inside the library than outside, arguably. And my favorite thing about the library, even more so than Java City, was the vast amount of beanbags. Because of those beanbags, I could sit anywhere comfortably. They provided a much needed reprieve from sitting at a desk or table for long periods of time as well as a place to sit when no desks or tables were open.

Coming back from a year long study abroad, one of the thing I looked forward to most of all, was being able to spend time in the library like I once had. But to my dismay, the beanbag have all been removed. During the summer semester as well as this one, I have found that I have spent very little time in the library as a result.

I have noticed that many good and useful resources have been added to the library. But the library has lost it best and most useful resources. So if there is any advice I can give to make the library better, it would be to invest once again in the beanbags.

Response: Good news!  We are in the process of ordering new bean bags.  Coming soon!

Response from Teri Alexander, Facilities Manager

Date: August 15, 2013

Suggestion: Can the library please pick up the digital subscription to Nature Climate Change (part of the Nature Publishing Group)? This journal is important in my field and many faculty and students would benefit.

Response: Thank you for sending the recommendation for the journal Nature Climate Change.  Your suggestion will be forwarded to Megan Sheffield, our E-Science librarian, for consideration to add it to the Libraries' collection.  Please feel free to contact Megan or myself if you have additional requests for the library.

Response from Suzanne Rook Schilf, Head of Information & Research Services,

Date: July 24, 2013

Suggestion: Why did you remove one of the copiers? The one with the fax always has a line and you took the good color one away. Please replace the copier on 4,- I used it alot.

Response: The 4th floor photocopier with fax capabilities has been moved to the wall near the Mac multimedia stations in the Learning Commons West. The second photocopier has been removed temporarily. We hope to have relocated in the next two weeks. There is a color copier on the 5th floor that takes coins and Tiger1 card. We apologize for any inconvenience.

Response from Jamal Williams, Copier Services

Update: This copier has been replaced. It is located on the 4th floor in the Learning Commons West near the CCIT printer and the balcony doors.

Date: June 28, 2013

Suggestion: This is actually a question.  The TVs were removed from the area near Circulation because in the event of an emergency or scary event, students and staff could always flip on the TV in the Brown Room and see what was going on in the world.  Now what are we supposed to do?

Response: We are looking for ways to provide this same kind of information with the new wall displays in the lobby. We hope to have the ability to push out emergency notices and alerts from the campus CUSafety system. At the same time, big news is streamed over the internet and our pcs can get us there too.

Response from Kay L. Wall, Dean of Libraries

Date: June 15, 2013

Suggestion: To whom it may concern:

I am a graduate student planning on finishing in August. I have been at Clemson since 2005 when I started my undergraduate and have continued here until now. I had a minor suggestion regarding access to academic journals. Somewhere in the past year, the ability to obtain journals has changed. In the past, if I was on campus (with wireless) I could easily get any of the journals to which our university has access. However, in the past year it has been exceedingly difficult to access certain journals if on wireless (even on campus). Often I'll have to VPN in (even if on Tigernet), and even then sometimes I'll have to access journals by logging in through I'm not sure if this problem is on my end, and maybe I haven't been doing this right. Or possibly something has changed with how our university manages access to academic journals. Either way, it has been frustrating. It would be great if someone could investigate why this is happening or clear up the complication in getting access to journals.

Response: We are sorry to hear about your frustrations with accessing online journals. Without knowing the exact journal titles that are giving you trouble, it's hard to diagnose the problem…it could be one particular issue on your end, or our end, or a combination of separate issues. So, without getting into too much detail, this is what we recommend for access to journal content in general and our reasons for restricting access to Clemson affiliates:

  • We recommend that you always access journals and articles directly from the library web site, catalog, or journals list. We keep the most updated links to content through the library web site. Do not rely on Google results or bookmarks to get to content. Our links are especially formulated to get you easy, direct access to our content.
  • Due to licensing restrictions by journal content providers and changes to Clemson's wireless network, we require that you use a Clemson ID and password to log in from off-campus on any device or from on-campus if you are using a wireless device. You do not have to log in if you are on a wired connection on-campus. 
  • If you still experience issues after using links from the library web site or catalog, then please contact us with specific title information and we will do everything we can to resolve the issue. 

Response from Christopher G. Vinson, Head of Library Technology

Date: June 11, 2013

Suggestion: I realize people from the community come in to use the public computers but when someone brings their baby in almost every day just so she can play games on the computers I think this is ridiculous. 

Response: Public and community patrons are welcome to use the public access computers in Cooper Library.  If Clemson University affiliates are waiting, the community patrons may be asked to vacate.

Response from Teri Alexander, Facilities Manager

Date: May 21, 2013

Suggestion: Current newspapers should be easier to find.  They should be on a display of some kind rather than stuck in the back.

Response: The current issues of the newspapers used to be housed on display stands in the Popular Magazine area and older issues were kept on shelves in the back of Learning Commons West until replaced with microfilm. Because of online availability, space, and use of the issues; these displays were removed and now all issues are placed on the shelves until we receive the microfilm.

I know this is not a resolution but rather an explanation; sorry for any inconvenience.

Response from Teresa McCoy, Receiving Supervisor

Date: May 8, 2013

Suggestion:  The library needs a new fax machine.  The one in with the copier and scanner is terrible.  It is very hard to hear the instructions

Response: We are very sorry you had trouble with the fax machine. We are discussing the situation with the fax machine and hope to have some resolution by August.  We are aware of sound problems and also the high demand and long lines.

Response from Teri Alexander, Facilities Manager

Date: May 2, 2013

Suggestion: I think it is ridiculous that you cannot get something from the supply vending machine using your Tiger 1 card if you don't have enough money on it for the most expensive thing in there.  All I needed was a scantron ($.35) and could not get it.  I had $9.00 on my card but the most expensive thing in the machine is $12.00.

Response: Thank you for this suggestion. We are very sorry you couldn't get what you needed from the vending machine. We will investigate this issue with the Tiger 1 card office.

Response from Teri Alexander, Facilities Manager

Date: April 30, 2013

Suggestion: Why does the Library not sell all the scantrons we need for our classes (small purple)?

Response: We used to sell them.  The Biological Sciences scantrons used to be orange. We had them and sold.  Then the department changed the color of the scantrons from orange to purple.  The Library wasn't notified that the color had changed and we were now selling the wrong scantrons.   The bookstore called us and asked us to stop selling the orange scantrons.  So, I boxed up the rest and put them in storage and did not order anymore of the BioSc scantrons.  Demand has been increasing, so we will plan to begin selling them again. 

Response from Jamal Williams, Vending Supervisor

Date: April 22, 2013

Suggestion: The library vending machines suck. They are always taking my money, and the attendant in the store won't give me my money back. Seriously?

Response: Because of recent thefts on campus, Dining Services had decided they will no longer give cash refunds in library locations if money is lost in the vending machines. Previously, cash refunds had been available at the Circulation Services Desk, Java City, and Snax & Stax.

To get a cash refund, you must go to the Dining Services office in the basement of Schilletter before 3:30pm to get a refund.

If you used a Tiger1 card, you must fill out a form in Java City or Snacks & Stax to get a refund. After the form is processed, the amount of money lost will be refunded to your Tiger1 card.

Cooper Library can no longer offer cash refunds for the food vending machines.

If you have questions or concerns, please contact David Ledbetter, Food Service Director at

**This does NOT apply to the office supply vending machine. It is owned and operated by the Libraries and refunds will be given if you lose your money in it. Refunds will also be given for money lost in photocopiers with coin ops.**

Response from Fredda Owens, Circulation Manager

Date: March 29, 2013

Suggestion: After reading about other graduate students who used library rooms devoted to dissertation writing, I was surprised to find that Clemson's library did not offer such services.  The library has done a great job renovating areas of the library to better accommodate students' use of the space, however there seems to be a major oversight of graduate students' needs.  Small rooms which graduate students could dedicate to dissertation writing would be an excellent addition to Cooper library.  These rooms would need to be small, quiet, and able to be "checked out" for an extended period of time (i.e. week-long, or even month-long, periods).  This would help facilitate a space for prolonged, productive writing - something currently not offered on campus, or anywhere else, at all.  Thank you for your consideration!

Response: Thank you for your suggestion.  We have been gathering information about what kinds of spaces are needed as we continue to renovate Cooper Library.  I recently visited Seattle University’s Library, and looked at spaces designed to accommodate either a faculty member or graduate student’s unique needs.

As we work on our plans, we will certainly explore these possibilities.  Thanks for your thoughts!

Response from Kay Wall, Dean of Libraries

Date: February 27, 2013

Suggestion: Quit with the band on the 4th floor. It is very obnoxious and distracting. You have all different types of students paying 10s of thousands of dollars each semester to be enrolled here. Students who do not have a strong family background with higher education, students with learning disabilities, students working on group projects on the top floors, and students with different music preferences than the one that is chosen by the band, etc. that one afternoon of poor studying puts you behind for the entire week.

Response: We are very sorry that Midweek Music was an unwelcome distraction to you.  The Midweek Music program has been in effect since 2001, due to the gracious support of benefactors Dr. Ronald and Mrs. Gloria Moore.  There is one thirty minute event each month during the academic year, with weekly programming each Wednesday in March.

There are designated study zones in Cooper Library; where you can find silent study areas. In addition to the way we manage noise by designated zones throughout the Library, we place notices regarding Midweek Music well in advance so that patrons can seek whatever type of study venue that is appropriate for his/her taste.  We also limit all performances to thirty minutes, with each performance beginning at 12:30 p.m. (the typical campus lunch period).

It has truly been our experience students compliment Midweek music events and convey their enjoyment of the series on a regular basis.

Response from Cooper Library Administration.

Date: February 27, 2013

Suggestion:  I have been trying to fax a job application long distance but the only options to pay for it is a credit card or a phone card. I have neither which is truly an inconvenience as this is the only fax machine available to me on campus.  I tried using a debit card but it was denied.  Could other payment options become available such as a debit card or a Tigerstripe card?

Response: Tiger1 is not an option on the fax machine; however debit/credit cards should work.  You might need to contact AT&T about your specific situation. 

Response from Teri Alexander, Facilities Manager, 656-5172.

Date:  January 25, 2013

Suggestion: I recently went to Java City and my coffee tasted burnt and my cookie tasted old. Sometimes it seems like the quality of foods offered doesn't remain consistent. Can someone look in to it?

Response: Your suggestion has been forwarded to Aramark for consideration. You may also consider contacting Jen Phillips, manager of Java City and Snax n Stax at or (864)656-6858.

Response from Teri Alexander, Facilities Manager, 656-5172.

Date: January 23, 2013

Suggestion: All the publicity for mock registration says to come to Cooper 416.  There isn't any sign that says Cooper 416.  Shouldn't the glass door have a big 416 on it or a big plaque next to it with a 416?

Response: We agree and have ordered a sign for that room. We apologize for the confusion.

Response from Teri Alexander, Facilities Manager, 656-5172.

Date: January 23, 2013

Suggestion: Snax-n-Stax is convenient when I forget my lunch, but the food is left out far too long - I just paid $3.59 for a salad that I can't eat because the lettuce is nothing but ice. If you offer food in the store, please see that the food is edible.

Response: Your suggestion has been forwarded to Aramark for consideration. You may also consider contacting Jen Phillips, manager of Java City and Snax n Stax at or (864)656-6858.

Response from Teri Alexander, Facilities Manager, 656-5172.

Clemson University Libraries