Library Services

2014 Suggestions

Date: July 11, 2014

Suggestion: I was trying to use the scan to email machines on the 4th floor to scan multiple pages from some books and I found the process to be VERY frustrating.  The machine would time out on me as I was copying and then would lose all of the pages that I had scanned, so I had to start all over again.  After the third attempt, I went to the main desk.  The staff there told me that they knew of this issue and that plans were underway for a solution, but I think it's strange that when you know that there is a problem and yet still make changes without temporary preparation to deal with said problems.  I just wanted to share in hopes that a solution might be put into place...even if temporary.

Response: Thanks for your comments.  As you mention, there are indeed technical difficulties now with the scan-to-email function.  Plans are in place to create two scan-only machines in Cooper Library that will be marked clearly.  The library will convert one scan machine on the 4th Floor, and one scan machine on the 5th floor, to scan-only on Tuesday, July 22, 2014. These machines will be programmed so that they will allow a reasonable time for scanning before the system resets (times out).   My apologies for the delay but this move is in coordination with the scanning vendor and library.  In related news, Ricoh is also planning to launch copy/scan/fax services at the Student Post Office next month.  Please stay tuned for more information or feel free to email me directly.  Again, thanks.

Response from Teri Alexander, Facilities Manager,, 656-5172

Date: June 6, 2014

Suggestion: To whom it may concern,

The AC in the library is too cold these days. The temperature is far too low than the necessary condition for people to maintain cool. My back feels hurt even though I am wearing sweater in the library. It is not good for people's health as well as not good for the environment. The temperature should be raised to a comfortable level.

Response: Thanks for letting us know.  We'll alert University Facilities.

Response from Teri Alexander, Facilities Manager, 656-5172

Date: May 27, 2014

Suggestion: The tables outside the library on the balcony are disgusting! Are they ever wiped off? I know people eat out there. Can't something be done?

Response: It is an on-going battle with cleaning versus the pollen.  I am sending your comment to the custodial manager.  Thanks for the heads up.

Response from Teri Alexander, Facilities Manager, 656-5172

Date: May 4, 2014

Suggestion: I'd like to suggest a library purchase:

Author: Steven Seidenberg
ISBN: 9780981953458
Publisher: RAW ArT PRESS
PubDate: 1/1/2014

Looks really interesting! Appears to fuse fiction, poetry, and philosophy, uncommon in English language literature. Was recommended to me by the critic Charles Altieri (from UCBerkeley), at a conference. Has a foreword by the poet Andrew Joron, who also works in this way.

Response: Thank you for sending the recommendation for Itch by Steven Seidenberg.  Your suggestion will be forwarded to Camille Cooper, our Literature librarian, for consideration to add it to the Libraries' collection.  Please feel free to contact Camille or myself if you have additional requests for the library.

Response from Suzanne Rook Schilf, Head of Information & Research Services, 656-6834

Date: May 2, 2014

Suggestion: I've spent alot of time in the library this week. And I have noticed that all of the bathrooms smell like urine...or worse. Can you get someone to thoroughly clean and stock them? And maybe actually use some cleaner or bleach?

Response: The custodial manager was alerted right away and responded by sending staff to work in the restrooms.  Thanks for sending us your comments.

Response from Teri Alexander, Facilities Manager, 656-5172

Date: April 29, 2014

Suggestion: The girls bathroom on the first floor is DISGUSTING like it hasn't been cleaned in a month and there is no paper towels to dry your hands.

Response: Thanks for letting us know.  I've alerted the custodial manager and he'll take care of it right away.

Response from Teri Alexander, Facilities Manager, 656-5172

Date: April 28, 2014

Suggestion: Recently on the silent first floor, I have experienced several instances where the janitorial staff was excessively loud, compromising the whole silent atmosphere of the floor. While some quiet communication may be required for them to complete their jobs, these employees need to be more respectful of the students who are trying to study in silence on this floor and other silent zones in the library.

Response: Thanks for letting us know.  I've alerted the custodial manager.

Response from Teri Alexander, Facilities Manager, 656-5172

Date: April 9, 2014

Suggestion: There are lots of computer cords stretched out across the walking paths on the 5th floor because there aren't any power outlets near the tables.  Can we get more plugs on that side?

Response:  Thanks for the comment.  We will review the space for electrical needs.

Response from Teri Alexander, Facilities Manager, 656-5172

Date: March 6, 2014

Suggestion: There should be an public outreach campaign or additional enforcement regarding the different "zones" of the library. An annoying trend I've noticed is that people tend to go the completely silent 1st floor with the intention of sitting with their friends. Since this will naturally lead to whispering between friends, which is prohibited on the silent floor, I believe that such people are going to the silent zones without any real intention on following the rules.

Response: Thanks for the comment.  Security Officers will step up enforcement in the quiet/silent zones.  Please feel free to report a problem via chat culibraryguard and the officer will respond to your problem immediately.

Response from Teri Alexander, Facilities Manager, 656-5172

Date: March 4, 2014

Suggestion: Can you buy some external flashes for the cameras ya'll check out?That'd be cool and helpful for my projects.

Response: Thank you so much for your suggestion!  External flashes would be a great addition to our equipment collection.  We will keep your recommendation on our wish list for when funds become available for new purchases.

Response from Suzanne Rook Schilf, Head of Information & Research Services, 656-6834

Date: February 25, 2014

Suggestion: I think that it would vastly improve the experience of studying on the library balconies if smoking were prohibited on said balconies. On days when the weather is exceptional, many students choose to sit on the balcony to study. However, there are often multiple people smoking on the balcony, and the smell can be very distracting in addition to being a health risk.

Response: In keeping with the current University policy of 15 feet from an entrance or exit, smoking on the balcony is permitted for the time being.  As you may know, the University established a Tobacco-Free Campus Task Force that will be implementing a plan for the Clemson campus to be smoke-free during 2014. For information, see the following link:

Response from Teri Alexander, Facilities Manager, 656-5172

Date: February 19, 2014

Suggestion: Please change the studyroom signs to a QR code/reserved times combo. It's becomming a hassle to go and use a reserved room only to find out that someone is using it who isn't scheduled. If the sign shows the reserved times (old method) along with a QR code for reservations, individuals will be able to see if a room is going to be in use without going online and confrontations will be prevented.

Response: We have changed the study room policy to allow patrons to reserve the rooms 2 hours in advance rather than 24 hours in advance. Because the schedule could change throughout the day, any printed schedule would be wrong almost immediately.

If you scan the QR code or go to and look for "Confirmed Bookings" you can see approved reservations for each of the study rooms. You also receive an email confirmation of your room reservation that you show in order to claim your room. Rooms that haven't been reserved are open to anyone. But anyone with a confirmed reservation gets the room even if someone is already in it. If a problem arises, do your best to work it out. If you cannot come to an agreement, we are here to help. You can go to the Circulation Desk or the Security Desk and ask for assistance.

Response from Suzanne Rook Schilf, Head of Information & Research Services, 656-6834

Date:February 10, 2014

Suggestion: Move the snack machines from the areas that are designated silent zones. Some people need to study in a quiet area and when they see a zone marked silent they assume it will be silent, but then everyone and there mother walks in the door and makes a crap ton of noise trying to buy a coke, also the people who come in to replenish them every day take like 30 minutes and it's super distracting. Thanks

Response: Thanks for sharing.  I'll be happy to look at other more suitable locations.  

Response from Teri Alexander, Facilities Manager, 656-5172

Date: January 21, 2014

Suggestion: I needed to get index cards ($.75)from the vending machine but did not have $12.00 on my Tiger 1 Card (to cover the most expensive item in machine).  Therefore I was not able to get any cards.  This isn't the first time this has happened to me or to my friends.  Please change this machine!!!!

Response: This vending machine is now handled by Housing and Dining Services. Stock in the machine is checked several times each week. We checked with TigerOne office and because of software constraints, the price on the reader must be set to hightest priced item sold in the vending machine. The only way to change this is to remove the higher priced items. We are sorry for the inconvenience. If you have any other questions or concerns, you can send them to Anthony Harvey at

Response from Anthony Harvey, Associate Director for Residential & Dining Facilities

Date: January 7, 2014

Suggestion: The old format for the Library Hours calender was much better.

Response: Thanks for the comment.  We hope to have an on-line solution and provide a better calendar in the near future.  Thanks for bringing this to our attention.

Response from Teri Alexander, Facilities Manager, 656-5172

Clemson University Libraries