Library Services

2014 Suggestions

Date: December 5, 2014

Suggestion: It would be great and very beneficial to have a Craft Room located in the library. Utensils, a cart with rolls of poster paper, scissors, paint, ribbon, yarn, etc. could be used by students for projects, contests, and other school activities/functions!

Response: Thanks so much for your suggestion. It really made us smile! Space and funding won't allow us to create a crafting space in Cooper at this time. But there will definitely be one in our dream library!

We do have some supplies available. For instance, there are staplers, paper cutters, scissors, etc. over near the Circulation Services desk and we will happily loan you some dry erase markers if you need them. The Tillman Media Center has die-cuts of letters and fun shapes. You don't have to be an education major to use them.

Response from Peggy Tyler, Interim Dean of Libraries and Micki Reid, Communications Coordinator


Date: November 24, 2014

Suggestion: Undergrads should be able to check out magazines. It's sad that we can't since no one is using them and they're just sitting there.

Response: Your suggestion got us to thinking about our policies and we have changed the one preventing undergraduates from checking out magazines, journals, bound journals (multiple issues bound together into one volume) and newspapers. You can check out 3 for 3 days.

So, go ahead and if you see that People magazine and want to spend more time reading it, you take it to the Circulation Services desk and check it out!

Response from Peggy Tyler, Interim Dean of Libraries


Date: October 18, 2014

Suggestion: it's really frustrating to not be able to get a refund on the vending machines-snacks or supplies- here in the library. To have to go to another building on campus is crazy. Why can the store not give me my money back for money lost for food items? Fix this please.

Response: Thanks so much for your recommendation regarding refunds at the Library.

While I understand the inconvenience of having to walk to a different location for the refund, I hope you will understand the liability that is placed on a department to hold and maintain petty cash. Dining and Vending have been approved by the University to hold petty cash in select locations for this reason.

Many thanks for your use of the vending machines. May I also suggest that if you continue to have problems with the machines that you place a call to our service center @ 656-5450 and identify the location and machine that gives you problems so that we can ensure the machines are working properly.

Response from Joy Acree Moss, Director, Business Operations
UNIVERSITY HOUSING & DINING BOOKSTORE/VENDING
acree@clemson.edu 864-656-2792


Date: October 18, 2014

Suggestion: The Library should not close at 8 on Friday and Saturday.  As a student with a heavy course load I sometime have to do work on Friday and Saturday nights.  When the library closes at 8 it is almost a way of saying "sorry but we don't want you to do work".  I have been to many schools that keep the library open till 10 on both days.  If library would be open for just two more hours that would a world of difference.  I understand the reply will be "it cost extra money to keep the library open later" but heck I would be willing to lock up if need be.  I also understand that nobody wants to have to work on a Saturday night but sometimes it is needed.  I also believe that 10am opening time is too late to open!  Open earlier allow students who want to study early that chance!  My last issue is that NO library should close on a Sunday night.  Many exams are on Mondays so closing on a Sunday night seems to me a little perplexing.  I just believe that the library here i!
 s under used.  My previous University set started about its academics by leaving the library open till 2am on Fridays and 10pm on Saturdays!!!!!  It also was open 24 hours starting on Sunday.  Other then this I appreciate the work that you guys do.  Keep it up!!!

Response: We are sorry that you weren't able to study when you needed to. Cooper Library is open beginning at 10:00am on Sunday mornings and remains open until Friday evening at 8:00pm.  Friday evenings and Saturdays are the slowest time periods at Cooper, in terms of numbers of patrons in the building.  We collect data at various times and track usage to make decisions on hours and services.  We are happy to take your comment under advisement as we consider hours for the next year.  Thanks.

Response from Teri Alexander, Facilities Manager, tajff@clemson.edu, 656-5172


Date: October 16, 2014

Suggestion: Please fix the second floor of the library. You have put all of the collaborative tables in the silent zone and all of the anti-social seats in the quiet zone. This doesn't make sense why the layout was made like this. Please either change which one is silent and which is quiet or place the collaborative tables in the quiet zone. The current layout is hideous.

Response: Thank you for your comments.  We've recently been conducting casual observations of spaces at various times and your feedback is very important.   The new furniture on 2nd floor is less than six months old and we are actively evaluating the size, type, location and the current study zone in which it sits.  Your comments come at a perfect time!  I'd be happy to contact you as the project moves along.  Again, thanks.

Response from Teri Alexander, Facilities Manager, tajff@clemson.edu, 656-5172


Date: October 16, 2014

Suggestion: The library is a mess!  I went to study on the 2nd floor and I was so grossed out by how nasty everything was...food containers, writing all over the tables, coffee stains all over the floors, mismatched furniture scattered all around.  Then, I went to try to find a space on the first floor and the study cubbys were no better.  I found a spit cup in one, nasty graffiti, trash, and more food boxes.  And don't even TRY to go into the study rooms!  Ewwww.  I know it is a busy place, but REALLY!  I'm going to go find somewhere else to study that better maintained.

Response: Thanks for the feedback. We are so sorry that the library was such a mess. Please call the Security Desk immediately 864-656-6194 and we will alert the custodial employees and manager on duty.  

Response from Teri Alexander, Facilities Manager, tajff@clemson.edu, 656-5172


Date: September 17, 2014

Suggestion: The music is disturbing! This is a library.

Response: We are very sorry that Midweek Music was an unwelcome distraction to you.  The Midweek Music program has been in effect since 2001, due to the gracious support of benefactors Dr. Ronald and Mrs. Gloria Moore.  There is one thirty minute event each month during the academic year, with weekly programming each Wednesday in March.

There are designated study zones in Cooper Library; where you can find silent study areas. In addition to the way we manage noise by designated zones throughout the Library, we place notices regarding Midweek Music well in advance so that patrons can seek whatever type of study venue that is appropriate for his/her taste.  We also limit all performances to thirty minutes, with each performance beginning at 12:30 p.m. (the typical campus lunch period).

It has truly been our experience students compliment Midweek music events and convey their enjoyment of the series on a regular basis.

Response from Cooper Library Administration.


Date: September 16, 2014

Suggestion: One of the few pieces of equipment missing for patrons to check out are chargers. Not only could this provide an apparent needed service, but could save much needed time, and alleviate stress especially for those who may live off campus. I propose chargers for some of the most popular devices in use(android charger in my case) be made available for check out. These are inexpensive items that would see more use than most things if students knew they were available. I understand you can't have every charger for every device, but is is possible to have a few for the most popular devices in the market today. There is already one charger that comes with the ipads.

Response: Thank you for your suggestion. We currently do have iPhone 4 and iPhone 5 chargers available for checkout at the Circulation desk.  These are available for a loan period of 4 hours. We also have a few Kindle cords that can be used to charge most android phones through a usb port. However, we agree that it might be a good idea to have a few android chargers as well. We'll be ordering some in the coming weeks.

Response from Fredda Owens, Circulation Services Manager, 656-4499


Date: September 9, 2014

Suggestion: I come to the library ONLY for the silent zones. I come to these zones often each week about 2 or 3 times for 3 hours each. lately there have been several groups that come in here and to collaboration work and talking. This is really getting out of hand I've noticed in the past 3 days in a row. Once 1 group does it everybody just thinks its OK. The only reason I leave my apartment and take the time to come here is for complete silence. None of these rules are enforced and no one is following them, specifically the silent zone on the 2nd floor. I suggest at the end of the very narrow hallway, a large sign that says NO TALKING, COMPLETE SILENCE. Would make this more clear. I've never been so pissed to spend 15 minutes to come all the way here to read a book in silence just to get here and have these people talking, the slightest sound breaks me from reading which is the only reason I come here. I don't care what method the library uses, but PLEASE ENFORCE SILENT !
 ZONES TO BE SILENT.

Response: We will be happy to help you with this problem both by signage and enforcement.  Beginning today (Wednesday, September 10, 2014) we'll schedule extra patrols on 2nd floor.  Please also add our phone number to your address book (Security Desk 656-6194) and call us if that's convenient.  You can also send an instant message to culibraryguard.  

Response from Teri Alexander, Facilities Manager, tajff@clemson.edu, 656-5172


Date: September 5, 2014

Suggestion: A suggestion to improve the overall customer experience when using the catalog:  if the search is unsuccessful, why not offer the option to buy/order the item? 

Response: Thank you for the excellent suggestion!  We are already having lively discussions about how we could make book requests possible in our library catalog.  In the meantime, if you find that the library does not have a book you need, consider other options to obtain a copy.  From within your catalog search, click on the green "Pascal Delivers" button on the right of your screen; it will search for the title in academic libraries throughout South Carolina, and you can request titles from other libraries be delivered to Clemson.  Books ordered via Pascal Delivers arrive within 2-3 days (see http://www.clemson.edu/library/services/pascal.html ).  Interlibrary Loan is also an option for you to request books and articles the library does not own.  See http://clemson.libguides.com/ill for more information. 

Response from Suzanne Rook Schilf, Head of Information & Research Services, 656-6834


Date: August 22, 2014

Suggestion: Can you buy some TI89 calculators to check out? There's never any available.

Response: Thank you for the suggestion. We're always looking for ways to improve our collections and services and will consider your request.  In the meantime, you can reserve a calculator ahead of time by submitting a reservation request. (http://library.clemson.edu/depts/instruction/equipment/)

Response from Fredda Owens, Circulation Services Manager, 656-4499


Date: July 11, 2014

Suggestion: I was trying to use the scan to email machines on the 4th floor to scan multiple pages from some books and I found the process to be VERY frustrating.  The machine would time out on me as I was copying and then would lose all of the pages that I had scanned, so I had to start all over again.  After the third attempt, I went to the main desk.  The staff there told me that they knew of this issue and that plans were underway for a solution, but I think it's strange that when you know that there is a problem and yet still make changes without temporary preparation to deal with said problems.  I just wanted to share in hopes that a solution might be put into place...even if temporary.

Response: Thanks for your comments.  As you mention, there are indeed technical difficulties now with the scan-to-email function.  Plans are in place to create two scan-only machines in Cooper Library that will be marked clearly.  The library will convert one scan machine on the 4th Floor, and one scan machine on the 5th floor, to scan-only on Tuesday, July 22, 2014. These machines will be programmed so that they will allow a reasonable time for scanning before the system resets (times out).   My apologies for the delay but this move is in coordination with the scanning vendor and library.  In related news, Ricoh is also planning to launch copy/scan/fax services at the Student Post Office next month.  Please stay tuned for more information or feel free to email me directly.  Again, thanks.

Response from Teri Alexander, Facilities Manager, tajff@clemson.edu, 656-5172


Date: June 6, 2014

Suggestion: To whom it may concern,

The AC in the library is too cold these days. The temperature is far too low than the necessary condition for people to maintain cool. My back feels hurt even though I am wearing sweater in the library. It is not good for people's health as well as not good for the environment. The temperature should be raised to a comfortable level.

Response: Thanks for letting us know.  We'll alert University Facilities.

Response from Teri Alexander, Facilities Manager, 656-5172


Date: May 27, 2014

Suggestion: The tables outside the library on the balcony are disgusting! Are they ever wiped off? I know people eat out there. Can't something be done?

Response: It is an on-going battle with cleaning versus the pollen.  I am sending your comment to the custodial manager.  Thanks for the heads up.

Response from Teri Alexander, Facilities Manager, 656-5172


Date: May 4, 2014

Suggestion: I'd like to suggest a library purchase:

Title:Itch
Author: Steven Seidenberg
ISBN: 9780981953458
Publisher: RAW ArT PRESS
PubDate: 1/1/2014

Looks really interesting! Appears to fuse fiction, poetry, and philosophy, uncommon in English language literature. Was recommended to me by the critic Charles Altieri (from UCBerkeley), at a conference. Has a foreword by the poet Andrew Joron, who also works in this way.

Response: Thank you for sending the recommendation for Itch by Steven Seidenberg.  Your suggestion will be forwarded to Camille Cooper, our Literature librarian, for consideration to add it to the Libraries' collection.  Please feel free to contact Camille or myself if you have additional requests for the library.

Response from Suzanne Rook Schilf, Head of Information & Research Services, 656-6834


Date: May 2, 2014

Suggestion: I've spent alot of time in the library this week. And I have noticed that all of the bathrooms smell like urine...or worse. Can you get someone to thoroughly clean and stock them? And maybe actually use some cleaner or bleach?

Response: The custodial manager was alerted right away and responded by sending staff to work in the restrooms.  Thanks for sending us your comments.

Response from Teri Alexander, Facilities Manager, 656-5172


Date: April 29, 2014

Suggestion: The girls bathroom on the first floor is DISGUSTING like it hasn't been cleaned in a month and there is no paper towels to dry your hands.

Response: Thanks for letting us know.  I've alerted the custodial manager and he'll take care of it right away.

Response from Teri Alexander, Facilities Manager, 656-5172


Date: April 28, 2014

Suggestion: Recently on the silent first floor, I have experienced several instances where the janitorial staff was excessively loud, compromising the whole silent atmosphere of the floor. While some quiet communication may be required for them to complete their jobs, these employees need to be more respectful of the students who are trying to study in silence on this floor and other silent zones in the library.

Response: Thanks for letting us know.  I've alerted the custodial manager.

Response from Teri Alexander, Facilities Manager, 656-5172


Date: April 9, 2014

Suggestion: There are lots of computer cords stretched out across the walking paths on the 5th floor because there aren't any power outlets near the tables.  Can we get more plugs on that side?

Response:  Thanks for the comment.  We will review the space for electrical needs.

Response from Teri Alexander, Facilities Manager, 656-5172


Date: March 6, 2014

Suggestion: There should be an public outreach campaign or additional enforcement regarding the different "zones" of the library. An annoying trend I've noticed is that people tend to go the completely silent 1st floor with the intention of sitting with their friends. Since this will naturally lead to whispering between friends, which is prohibited on the silent floor, I believe that such people are going to the silent zones without any real intention on following the rules.

Response: Thanks for the comment.  Security Officers will step up enforcement in the quiet/silent zones.  Please feel free to report a problem via chat culibraryguard and the officer will respond to your problem immediately.

Response from Teri Alexander, Facilities Manager, 656-5172


Date: March 4, 2014

Suggestion: Can you buy some external flashes for the cameras ya'll check out?That'd be cool and helpful for my projects.

Response: Thank you so much for your suggestion!  External flashes would be a great addition to our equipment collection.  We will keep your recommendation on our wish list for when funds become available for new purchases.

Response from Suzanne Rook Schilf, Head of Information & Research Services, 656-6834


Date: February 25, 2014

Suggestion: I think that it would vastly improve the experience of studying on the library balconies if smoking were prohibited on said balconies. On days when the weather is exceptional, many students choose to sit on the balcony to study. However, there are often multiple people smoking on the balcony, and the smell can be very distracting in addition to being a health risk.

Response: In keeping with the current University policy of 15 feet from an entrance or exit, smoking on the balcony is permitted for the time being.  As you may know, the University established a Tobacco-Free Campus Task Force that will be implementing a plan for the Clemson campus to be smoke-free during 2014. For information, see the following link: http://newsstand.clemson.edu/mediarelations/clemson-university-establishes-tobacco-free-campus-task-force/

Response from Teri Alexander, Facilities Manager, 656-5172


Date: February 19, 2014

Suggestion: Please change the studyroom signs to a QR code/reserved times combo. It's becomming a hassle to go and use a reserved room only to find out that someone is using it who isn't scheduled. If the sign shows the reserved times (old method) along with a QR code for reservations, individuals will be able to see if a room is going to be in use without going online and confrontations will be prevented.

Response: We have changed the study room policy to allow patrons to reserve the rooms 2 hours in advance rather than 24 hours in advance. Because the schedule could change throughout the day, any printed schedule would be wrong almost immediately.

If you scan the QR code or go to bit.ly/custudyroom and look for "Confirmed Bookings" you can see approved reservations for each of the study rooms. You also receive an email confirmation of your room reservation that you show in order to claim your room. Rooms that haven't been reserved are open to anyone. But anyone with a confirmed reservation gets the room even if someone is already in it. If a problem arises, do your best to work it out. If you cannot come to an agreement, we are here to help. You can go to the Circulation Desk or the Security Desk and ask for assistance.

Response from Suzanne Rook Schilf, Head of Information & Research Services, 656-6834


Date:February 10, 2014

Suggestion: Move the snack machines from the areas that are designated silent zones. Some people need to study in a quiet area and when they see a zone marked silent they assume it will be silent, but then everyone and there mother walks in the door and makes a crap ton of noise trying to buy a coke, also the people who come in to replenish them every day take like 30 minutes and it's super distracting. Thanks

Response: Thanks for sharing.  I'll be happy to look at other more suitable locations.  

Response from Teri Alexander, Facilities Manager, 656-5172


Date: January 21, 2014

Suggestion: I needed to get index cards ($.75)from the vending machine but did not have $12.00 on my Tiger 1 Card (to cover the most expensive item in machine).  Therefore I was not able to get any cards.  This isn't the first time this has happened to me or to my friends.  Please change this machine!!!!

Response: This vending machine is now handled by Housing and Dining Services. Stock in the machine is checked several times each week. We checked with TigerOne office and because of software constraints, the price on the reader must be set to hightest priced item sold in the vending machine. The only way to change this is to remove the higher priced items. We are sorry for the inconvenience. If you have any other questions or concerns, you can send them to Anthony Harvey at harvey8@clemson.edu.

Response from Anthony Harvey, Associate Director for Residential & Dining Facilities


Date: January 7, 2014

Suggestion: The old format for the Library Hours calender was much better.

Response: Thanks for the comment.  We hope to have an on-line solution and provide a better calendar in the near future.  Thanks for bringing this to our attention.

Response from Teri Alexander, Facilities Manager, 656-5172




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