Frequently Asked Questions

We understand that you may be new to Marketplace and have questions. Below are a few questions we commonly receive about Marketplace. If you still have questions this page could not answer, please contact us at marketplace@lists.clemson.edu.

(click on the question text below to reveal the answer)

Our estimated timeline is 2 - 3 weeks (10 - 15 business days). This is dependent on how fast we get your paper work in our office and the time it takes you to do the testing.
Marketplace is an online system and therefore cannot accept cash as a payment method. Our customers cannot mail in physical checks; however, we gladly accept payment through personal e-checks that require the customer’s routing and account number.
CU Marketplace is a TouchNet hosted solution that is secure and meets Payment Card Industry Data Security Standards. You can feel confident knowing that the site is completely PCI Compliant.

CU Marketplace proudly accepts all major credit cards. These include:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • And all of their subsidiaries

Also, Marketplace accepts debit cards with a MasterCard or Visa logo.

A customer can choose to save their payment method after registering for an online profile. However, only the last four digits can be seen. Departments do not have access to any portion of the credit card number.
Our system has the ability to process $0 payments. This occurs when there is no fee for an event registration or when a promotional code brings the total amount to $0. No billing information will be collected for a $0 purchase.
Marketplace automates the process of accounting for revenues collected. Revenues are deposited into the chart field string of your choice nightly. This eliminates the administrative burden placed on individual departments. Reconciliation of TouchNet and PeopleSoft reports is the responsibility of the department collecting the funds.
Departments are able to access multiple Marketplace reports and PeopleSoft queries. Marketplace reports show all purchases in real-time, while PeopleSoft updates overnight and shows the dollar amount for purchases from the previous day.
Marketplace is able to use (2) different types of promotional codes, unlimited use and single use. It is the responsibility of the department to determine which type best fits their needs and distribute the codes to their customers
Only the individual who created the account has the ability to access purchase history. Cash and Treasury Services can only view orders and delete inactive accounts.
Dynamic pricing allows the price options to fluctuate when different combinations of products are selected or when dates change. For example, an increase in price may occur if a customer would like to attend a banquet the night before a conference or if different prices are available for students versus employees.
Yes. The department has the ability to gather as much information from the customer as they would like. Information requested can be required or optional. Our information gathering methods include textbox entries, drop-down selections, and multiple select checkboxes. Price increases or decreases can be configured based on options selected.
Only the individual who created the account has the ability to access purchase history. Cash and Treasury Services can only view orders and delete inactive accounts.
Marketplace is able to use (2) different types of promotional codes, unlimited use and single use. It is the responsibility of the department to determine which type best fits their needs and distribute the codes to their customers.
Yes. The department has the ability to offer additional items at checkout. For example, a department can offer a customer the ability to purchase a T-shirt for a conference after registration.
Sales tax is calculated by the system and, if applicable, is included in the final price of the product. Shipping costs must be determined by the department when their store or product is being created. The system will calculate shipping costs after they have been initially set. The customer will receive a breakdown of all costs on their checkout page.
Yes. The customer will have the ability to print a receipt after checkout is complete.
Each department sets their refund policy individually. By submitting an order, the customer is agreeing to that refund policy.
After completing the buying process, the customer will be redirected to a confirmation page. The customer will also receive an email with their confirmation and receipt. Order confirmations can also be delivered via a text message if the customer chooses that option during checkout.
Every department has the option to request a customer’s phone number or email address during the information gathering stage. This provides the ability for the department to send additional information to the customer, if they would like.
Individual departments set their own shipping rates during the product creation phase. A base rate must be provided and then an additional rate per additional product purchased can be set.
Yes. The department may provide a tracking number that will be emailed to the customer when the order is fulfilled.
Yes. This is up to the discretion of the department and the policies set forth by the University. Shipping can be limited to specific countries.
Marketplace reports are real-time and can be accessed through U.Commerce Central. This will require login information, which is provided by the Cash and Treasury Services Department after the creation of your Marketplace store.
There are (2) reports available. The Totals report shows overall revenue, and the By Product report gives all customer information, excluding credit card numbers.
Yes. Marketplace offers this option upon completion of store setup. See “Sending Automatic Emails” in the Marketplace Manual for instructions.
No. Store set-up is completely free.
Yes. A credit card processing fee is the only charge associated with Marketplace. These fees fluctuate based on the interchange rate. Base rates are given below.
  • Visa-1.43% of revenue
  • MasterCard- 1.53% of revenue
  • Discover- 1.85% of revenue
  • American Express- 2.15% of revenue
For more information contact marketplace@lists.clemson.edu.
No. They are charged to the chart field string that has been provided to the Cash and Treasury Services Department.
Image, text, and general layout customization is available.
No. Changes to any aspect of the store can be made while the store is still active.
Products can be taken on and offline during normal business hours. The department needs to let the Cash and Treasury Services know when they would like this to occur.
Yes. The customer would have the ability to make payments after being redirected to a mobile optimized site.
Yes. QR codes are able to be created for each product.
Yes. Departments are able to process their own refunds. The refund is processed to the same payment method as the original purchase. The chart field string associated with the original purchase will also be debited.
Yes. This has to be changed manually during normal business hours.
Once all necessary forms have been received, it takes 2-3 weeks for a store to be created.
The average product takes 1-5 business days to be added to a store.
Refer to page 48 in the Marketplace Manual. Click here to download the manual.