Frequently Asked Questions
Housing Summer Programs Staff
Who will assist in the planning phase of the summer program? The Associate Director and Program Coordinator of Housing Summer Programs can assist you with all of the details for planning your group's program.
Who will assist our group when we arrive on campus? A Hall Manager is a student worker who is assigned specifically to your group. This person will contact your group sponsor approximately one week prior to arrival to determine your group's needs for check-in and any special needs for your stay. The Hall Manager will be your main source of contact (24/7) while your group is on campus. Desk Supervisors are student workers who work at the front desks during designated hours each day to assist your group.
Will the front desks be staffed 24/7? No, the front desks will be staffed at specified times. Typically desks are staffed around breakfast, lunch, and during the evening hours. The youth building front desks will also be staffed from 11:00 pm - 7:00 am by a Night Hall Attendant who makes hourly rounds on each floor.
Check-In/Check-Out Procedures
Where is check-in? Most groups check-in at the lobby of their assigned residence hall. Summer Programs Staff will contact your group at least one week prior to your check-in date to determine your group's needs for check-in. Summer Programs Staff will distribute all keys, building access fobs, and programmed meal cards at check-in.
What is check-out time? All groups must return room keys and building access fobs to Summer Programs Staff and clear the residence hall by 12:00 pm on the day of departure.
What if we have participants that will need to arrive early or check-out late? The group sponsor will need to contact the Housing Summer Programs Office and give the participant's name and time of check-in/check-out at least 72-hours in advance. We cannot guarantee that an early arrival or late departure will be available without prior notification.
Housing
Do the rooms have air conditioning? Yes, all rooms have air conditioning.
Do the rooms have televisions and refrigerators? The rooms do not have televisions. Guests may bring their own television and a cable wire to connect to the basic satellite port. Many of the residence halls have televisions in the lobby and/or TV lounge. The traditional residence halls and the suites do not have refrigerators in the rooms. The apartment areas (Lightsey Bridge I & II, Thornhill Village, Calhoun Courts) do have refrigerators in the kitchens.
Do the rooms have telephones? No, the rooms do not have telephones.
Can I use my laptop in the rooms? Yes, most areas of campus are wireless. All group sponsors will need to request a specific number of ID's and passwords needed from the Housing Summer Programs Office at least 72-hours in advance of arrival.
May I cook in the residence halls? The ability to cook/prepare food in residence halls or suites is very limited. Guests may prepare food in the hall kitchen areas. Cooking in rooms/suites is limited to what can be prepared with thermostatically controlled percolators, hot air popcorn poppers or microfridges. All approved devices must have an automatic shut-off feature. Guests assigned to apartment areas may use all normal kitchen appliances, including microwaves. Grills may not be operated within 10 feet of a Housing facility including all entry ways. Propane gas tanks and gas or charcoal grill supplies cannot be stored, inside or outside, any campus residential area.
Are pets allowed in the rooms? No, pets are not allowed to enter any of the rooms or buildings.
Is smoking allowed in the rooms? No, smoking is not permitted in any residence hall or apartment.
What is the alcohol policy? Staff/Counselors/Coaches/Volunteers for youth camps/conferences are NOT allowed to possess or consume alcohol in any housing area regardless of age. For participants in undergraduate or adult/professional programs, alcohol may be possessed and consumed only by persons age 21 and older and only in their private living space (defined as the interior of a room or apartment). Alcohol may not be consumed or containers displayed in any public area (defined as any area outside of a private room/apartment). Kegs and other alcohol dispensing equipment are not allowed in any housing area.
Is there daily cleaning service? No, the custodial staff will not clean your room during your visit. Rooms will be cleaned prior to your group's arrival and after check-out. Custodial staff will clean the common areas in all buildings and communal baths in the traditional residence halls on weekdays only. The group is required to leave the rooms and buildings in good condition throughout their stay and at check-out.
Are linens/laundry service available? Laundry facilities are located in most buildings. Linens are not provided. Linens are available for an additional cost. Linen packets include one pillow, two sheets, one pillowcase, one lightweight blanket, two bath towels, and one washcloth.
Is there trash pick-up? You will be provided with a plastic trash bag in each room. The guests are responsible for depositing all trash in the bags and disposing of the bags into the designated trash receptacle near their building. If additional trash bags are needed, please visit the building's front desk or call the Hall Manager.
What if there are maintenance issues in the rooms? If there is a maintenance problem in a room, contact the Hall Manager immediately. The Hall Manager will call in a work order to maintenance. Maintenance staff is available to make repairs 8:00 am-midnight, Monday-Friday. There are abbreviated weekend shifts. After midnight, maintenance will only be contacted in case of emergencies. Hall Managers may request that a participant move to another room if the problem cannot be fixed immediately.
What if keys or building access fobs are lost? Participants must report any lost keys or fobs immediately to the Hall Manager for security purposes. There is a $50 charge per lost item.
When is the final roster/room list due? An electronic roster will be sent to your group's sponsor two weeks prior to arrival. The camp sponsor must complete the roster and return it by email no later than 72-hours prior to check-in. Roommate changes may be made at check-in. Summer Programs Staff must receive a final, accurate roster at the completion of check-in.
Miscellaneous
Where do participants eat? Most groups buy meal plans to eat in the dining hall. Group sponsors must contact Dining Services to set up a meal plan contract. Housing Summer Programs will provide programmed meal cards at check-in.
Where does a participant go if they get sick or injured? Risk Management requires that all groups purchase insurance through the Housing Summer Programs Office. This insurance provides health care for injuries and/or sicknesses that occur while on campus at Redfern Health Center on campus. If the injury or sickness occurs when Redfern is closed, participants may go to Clemson Urgent Care or a local hospital emergency room. All groups must maintain medical waiver forms for minors.
What size groups can be accommodated? Housing Summer Programs can accommodate any size from one person to a group of several thousand.
What dates are available? Typically, summer programs occupy residential space from mid-May through the first of August.
Can off-campus groups schedule a camp/conference at Clemson? Yes, an off-campus group must get a Clemson University department to sign a sponsor waiver form that signifies that the summer program group is in-line with the Clemson University mission. If an off-campus group does not have an on-campus sponsor, Housing Summer Programs may be able to assist with finding a department that may be compatible.
Is there a deposit and how is billing handled? Currently, there is no deposit required to reserve housing. Interest Forms are sent out in the fall, and Housing contracts are sent out in January based on the Interest Form. After receiving the contract, housing is reserved. Seventy-two (72) hours prior to arrival, the summer program sponsor must return an electronic roster. The group will be billed within 15 days after departure based on the number of participants per night and for one night per person of names on the roster who did not attend. The housing bill will also include insurance, linens, and any other additonal items purchased. Housing Summer Programs does not bill individuals and does not handle billing for Dining Services.
Are parking passes needed and what is the cost? Yes, parking permits must be requested from Parking Services. Participants who are receiving University credit for their participation are required to purchase a student parking permit. All participants who are not receiving University credit may request parking permits at no charge.
What activities are available on and off-campus? There are a variety of on-campus and local attractions. Many of these facilities do require an extra cost. Fike Recreation Center memberships can be purchased through Housing Summer Programs.