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Faculty and Staff

Computer Support

Mission Statement

The mission of the IT staff in the Wilbur O. and Ann Powers College of Business is to provide exceptional technology services and support to all academic personnel, administrative staff and research centers within the college. This support is also extended to graduate students using university-owned computer equipment.

Our main goal is to provide service in a professional, prompt and knowledgeable manner to enable members of the college to fulfill their role within the University.

Main Campus

Reba Purdessy
Sr. Information Resource Consultant

Phone: 864-656-1635
Email: whistle@clemson.edu

Theo Harrison
IT Consultant I

Phone: 864-656-1635
Email: theoh@clemson.edu

Greenville One

Jonathan L. Clayton
IT Consultant II

2011 Barre Hall
Phone: 864-656-7975
Email: jclayto@clemson.edu

Nick Skowyra
Sys Programmer/Developer II

Greenville One - Room 843, Greenville, S.C.
Phone: 864-656-7975
Email: nskowyr@clemson.edu

Curtis J. Russell
IT Consultant I

Greenville One - Room 843, Greenville, S.C.
Phone: 864-656-2824
Email: cjr@clemson.edu

Request Support

Tiger Tracks is the enterprise ticketing system used by several departments here on campus. It helps to streamline the process of receiving and handling issues as well as tracks the progress of a problem from inception to resolution.

Because it is the primary way we track any IT support issues occurring throughout the college, all requests for support must be entered into the Tiger Tracks system.

Benefits of this system are that it gives each support request a place in the IT work queue, and it allows a way for each individual user to track the progress of their request.

Two ways to request support:

  1. Send an email to ithelp@clemson.edu. The email will automatically generate a ticket into the ticketing system and send you an email reply.
  2. Open any browser and type in the URL: http://ithelp.clemson.edu - this will take the user directly into the ticketing system. One advantage of getting familiar with the website alternative is it gives the user a way to track and view all current and past ticket progress and all responses made on each ticket.

When entering a ticket for IT support via either of the above methods, be sure to include the specific issue for which help is being requested.

Wilbur O. and Ann Powers College of Business
Wilbur O. and Ann Powers College of Business | 343 Chandler L. Burns Hall, Clemson, S.C., 29634