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Faculty and Staff

Wilbur O. and Ann Powers College of Business Remote Work Resources

Faculty and Staff, as you begin to work from home, try to only operate with the essentials, mainly your laptop. See what is essential for success, and what resources you need to be successful working remotely. This may be your keyboard and mouse, a second monitor, or printer and scanner.

Review the checklist below to make sure you are prepared in case of an extended absence from the office. If you need help completing any of the checklist items, please refer to the additional instructions below or send a message to ithelp@clemson.edu and cc: your local support person. You can also visit the CCIT Working Remotely website for more information and resources.

COVID-19 Information and Resources
  • Checklist

    Below are some recommended actions to test for connectivity from a remote worksite. This is not an exhaustive list, but a starting point to ensure connectivity away from the office.

    • Connect to the VPN (Cisco AnyConnect Secure Mobility Client).
      1. If you do not have the VPN client, download it here: http://cuvpn.clemson.edu/
      2. This will require Duo two-factor authentication installed. If you have not set this up, please visit this site: https://ccit.clemson.edu/cybersecurity/how-to/duo-authentication/
    • Forward your phone from home - IP Phones only (https://phone.clemson.edu/)
      1. Try by calling your office number and leaving yourself a voicemail.
      2. Ensure that the voicemail ends up in your email.
    • Verify that you can access your files remotely. An easy way to access files stored in Box is via Box Drive.
      1. Box Drive can be downloaded from here: https://www.box.com/resources/downloads/drive
      2. If your department does not use Box, make sure you can access your files remotely. If not, contact your local IT support for recommendations of where to store files.
      3. Check to see how many files are stored on your local hard drive or other storage. Consider a plan to begin moving it to cloud-based storage.
      4. Review Clemson's Cloud storage options and recommendations here: https://www.clemson.edu/online/tools/cloud-storage.html
    • Sign up for a Zoom Account from Clemson Online (https://clemson.zoom.us/)
      Currently, accounts created here are basic accounts limited to meetings of 40 minutes or less. In the event of a large-scale disruption where Academic Continuity plans are put into action, licensed Zoom accounts would be available for all faculty and staff to finish the semester.
    • Run the Clemson Speed Test connected to and disconnected from the VPN (http://net-test.clemson.edu/)
      Make sure your connection speed is accurate based on what you pay for at home and suitable for the work you plan to do remotely.
    • If you are using any collaboration software, try sending a direct message to another coworker.
      Microsoft Teams (https://teams.microsoft.com) is included with Clemson's Office 365 subscription and a good resource for sending direct text messages or making video calls to anyone at Clemson University.
    • Connect to the WebEx test meeting room - https://www.webex.com/test-meeting.html
      1. Make sure you can share your camera and audio.
      2. Try to share your screen and content.
      3. Once you verify you can connect, try scheduling a WebEx test meeting with a co-worker.
    • Connect to Canvas - https://clemson.instructure.com/
    • Connect to Kronos - https://clemson.kronos.net/
    • Connect to the Clemson Library Site - https://libraries.clemson.edu/
      Confirm you can connect to any journals you access on a regular basis.

Additional Instructions

  • How to access the Clemson University VPN

    A VPN will allow you secure access to the Clemson Network when away from Clemson University. VPN users can exchange data as if inside an internal network although they are not directly interconnected. While connected to the VPN, you will have access to all Clemson services as if you are connected from your desk.

    Method 1 - Use this from a Clemson imaged computer.

    1. Click the start button, and look for the Cisco Folder, or type in Cisco. Launch the Cisco AnyConnect Secure Mobility Client.
    2. Once it comes up, ensure that the correct address is displayed. Look for cuvpn.clemson.edu in the white box. If there is no address displayed, type it into the white box.
    3. Click Connect. You will see the screen appear on the right. Enter your Clemson Username, Clemson Password, and choose an option from those below for the Duo two-factor security. If you have the Duo Application installed on your phone, you can type "push." If you want a call, enter "phone" in the box. If you would like an SMS, type "SMS" in the box. You should then get a Duo request on your mobile device.
    4. Once connected, you should get a message stating: "Welcome to the Clemson Network, you are in the CUPVN group. Click "Accept" to begin.
    5. When you are finished working, you can disconnect from the VPN. To do this, look for the Cisco AnyConnect Secure Mobility Client again and choose Disconnect. You can also look in the taskbar at the right for the icon, click it and choose Disconnect.

    Method 2 - Use this from a personal computer or Clemson Computer without the VPN Client installed.

    1. Start by opening a web browser and visiting the site: https://cuvpn.clemson.edu. Enter your Clemson username and password, and click "Login."
    2. You will then see the Duo prompt screen. Complete the Duo Two-Factor Authentication.
    3. Once complete, you should see a message stating: "Welcome to the Clemson Network, you are in the CUPVN group. Click "Continue."
    4. You will then be prompted to download and install the Cisco AnyConnect Client.
    5. Download and install the Client. There are instructions on the installation page to assist you in the install process. Once complete, refer to the instructions in Method 1.

    Notes about the VPN

    Connecting to a VPN may cause your connection to be slower than directly connecting to a wireless network. When you join, all of your network traffic is encrypted and passes through Clemson's network to your computer. The VPN secures the connection but may cause slower internet connectivity. Many Clemson systems do not require accessing the VPN in order to use them.

    Most systems at Clemson do not require first connecting to the VPN if working off-site. If you are only checking email or Canvas, connecting to the VPN is not needed. If you will be doing anything with sensitive or secure data, it is highly recommended to first connect to the VPN. Many systems will be inaccessible if not connecting from the Clemson network or VPN. If you try to access a resource that does not seem to be available, first connect to the VPN and try to connect again.

  • How to access the phone system remotely

    How to forward your IP phone:

    1. If working remotely, first connect to the Clemson University VPN.
    2. Visit: https://phone.clemson.edu
    3. Enter your Clemson University credentials.
    4. Click "Call Forwarding" on the left navigation bar.
    5. Verify that your office phone number is showing. Click the checkbox next to "Forward all calls to:"
    6. Click the dropdown box. You can forward your phone to Voicemail or enter a phone number to forward calls to.
    7. Click Save. If you are by your desk, you will see the forwarding message appear on the display. If not, you can call your number from another line and verify that it is working correctly.

    To stop forwarding your IP phone:

    1. From your desk, click the "Stop forwarding calls" button on the phone display.
    2. If working remotely, first connect to the Clemson University VPN.
    3. Visit: https://phone.clemson.edu
    4. Enter your Clemson University credentials.
    5. Click "Call Forwarding" on the left navigation bar.
    6. Verify that your office phone number is showing. Uncheck the box next to "Forward all calls to:"
    7. Click "Save."

    Notes regarding IP Phones

    There are advanced forwarding rules available as well. These can be useful if you want to forward internal calls to another number but send calls from external callers to Voicemail. These options can be set up on the phone screens above.

    You can also set most of your phone's settings from the https://phone.clemson.edu portal. Some options include ringtones, quick dial options, wallpaper and more.

    Forward your analog phone (must be done from your office phone)

    1. Lift handset.
    2. Dial 114.
    3. Dial the extension number to which your calls are to be forwarded.
    4. Hang up and verify the forwarding by dialing your own number.

    Cancel forwarding your analog phone (must be done from your office phone)

    1. Lift handset.
    2. Dial 115.
    3. Hang up and verify the forwarding by dialing your own number.
  • WebEx Information

    WebEx is Clemson's tool for remote meetings, provided by CCIT. It can generate video conferences and audio conferences from anywhere in the world. Up to 1000 attendees can attend a meeting at a time, and in the event of connectivity issues, a phone number is provided.

    Schedule a WebEx Meeting

    1. Open Outlook. Under the Home tab of the Ribbon, click on Schedule Meeting. If this option is missing, download the following file to enable it:
    2. Fill out all the meeting details as you would for a typical Outlook meeting, including the event title, required and optional attendees, date, start and end time and location.
    3. Enter any other details about the meeting in the body of the meeting invitation. Do not put any text below the "Do not delete or change any of the following text." message. You can also attach files to the meeting invitation.
    4. Before you send, it's a good idea to click "Change Settings" above.
      • You may want to change the random password that WebEx gives you. Passwords are required for all WebEx meetings. Clicking the link in the email invitation should let people in by default.
      • Increase the amount of time that attendees can join before the starting time. It is recommended to increase it to 15 minutes.
      • Under the Resources tab, you can select alternate hosts. These are attendees who can start the meeting in your absence. Click the checkboxes next to anyone's names you wish to start and manage the meeting. Please note, this is limited to attendees with @clemson.edu email addresses.
    5. Once you have your meeting details set, click "Send." The invitation will go out to all your attendees and appear on your Outlook calendar. When it's time to start your meeting, you will get a notification and can click the link to start.

    Attend a WebEx Meeting

    To attend a WebEx meeting, click the meeting link from the invitation sent to you. WebEx will launch in the browser for you and allow you to connect to the meeting. For more information, see this link: https://help.webex.com/en-us/ozygebb/Join-a-Cisco-Webex-Meeting#Join-a-Meeting-from-the-Webex-Meetings-Desktop-App-or-Mobile-App

    Notes

    You can also go to https://clemson.webex.com to schedule a meeting through the web client or see a list of your scheduled meetings and recordings.

    If you need to add additional attendees or make changes to the meeting, you can open your Outlook calendar and find the meeting. Double click on it, make the desired changes, add attendees, and then click "Send Updates." It will then update everyone's meeting with the change. You do not need to cancel the WebEx meeting and create another.

    WebEx meetings can be reused or started after their set time. You also have access to a personal room, which is a link that will never expire and can be used many times. This is good to set up for a permanent virtual meeting room.

    Looking for more information? Check out the Clemson WebEx Help site: https://www.clemson.edu/online/tools/webex.html

    Zoom Information

    There is also a Zoom Pilot currently underway sponsored by Clemson Online. Anyone can sign up for a basic account, which is limited to meetings of 40 minutes or less. In the event of a large scale disruption where academic continuity plans are put into action, licenses for all Faculty and Staff would be made available. We recommend you go ahead and sign up for a basic account now to have in case of changes that may happen in the future. This may be accessed by visiting: https://clemson.zoom.us/

  • Adobe Scan and Box Capture

    Adobe Scan and Box Capture are mobile applications that allow your phone to act as a scanner for all types of content. You can create PDFs from these scans, capture whiteboards and more. All the content you scan is saved to cloud-based storage and can be shared with others. These scans can also use optical character recognition (OCR) allowing you to edit the content in other applications.

    Use Adobe Scan

    1. Begin by downloading Adobe Scan for your mobile device. You can also download a bundle of Adobe Scan and Adobe Acrobat if you wish to edit your scans on your mobile device (iOS only).
    2. Launch the Adobe Scan application. You will be prompted to sign in. Select the option under "Already have an Adobe ID?" to sign in.
    3. Log in using your Clemson credentials. After logging in, you will see a screen welcoming you to Adobe Scan.
    4. Select the type of content you would like to capture. You may also need to give permission for your device to allow Adobe Scan to access your camera. Currently, Adobe Scan can capture:
      • Whiteboards
      • Forms
      • Documents
      • Business Cards
    5. Center your content and tap the screen to proceed. Adobe Scan will automatically adjust the borders for the document and complete a scan. You will then be able to adjust the handles around the document to make sure everything is captured. There are options here to retake the image or continue when ready.
    6. Once you've clicked "Continue," you will see a screen with additional options for further editing of the document. Make your edits and click the "Save PDF" text in the top right when complete.
    7. Your Document is now saved to your document library in Adobe's Document Cloud. You can share it from this screen or open in Adobe Acrobat and continue working with the document.
    8. All documents scanned via Adobe Scan will be stored in the Adobe Document Cloud https://documentcloud.adobe.com/. Please note that this space is cloud-based and not suitable for storing secure or confidential information.

    Use Box Capture

    1. Begin by downloading Box Capture for your mobile device. Box Capture is currently only supported for Apple iOS at this time: https://apps.apple.com/us/app/box-capture-for-emm/id1137221086
    2. Launch the Box Capture application. Launch the Adobe Scan application. Click the "Get Started" box. When the login screen appears, select the "Use Single Sign-On" (SSO) link. Enter your Clemson credentials, and complete the login process.
    3. Select the type of content you would like to capture. You may also need to give permission for your device to allow Box Capture to access your camera. Currently, Box Capture can scan:
      • Videos
      • Photos
      • Scan (Documents with text recognition)
      • Audio
    4. Note the "Review" toggle switch at the bottom right. If this is off, files will be directly uploaded to Box. If it's on, you will see additional editing tools before uploading. You can also choose the target Box folder to save in by clicking the folder icon and specifying the location before you capture.
    5. Center your content, and push the center capture button. This will change based on the type of content being captured.
    6. Your content is then saved directly to Box in the folder specified. You can access it via the Box app or by visiting: https://clemson.app.box.com/ Box has been approved by CCIT for secure data storage.
  • Important Sites

Messages from the Dean

  • March 24, 2020

    Dear Faculty and Staff,

    Welcome back from Spring Break, presumably unlike any you've experienced as educators, or when you were students.

    As we traverse the uncharted waters of the COVID-19 health crisis, I want to thank all faculty and staff for your efforts toward successfully transitioning to online learning throughout the remainder of the semester, which began Monday.

    With 610 sections of instruction to deliver, there are going to be hiccups along the way. Please note where improvements can be made and innovate solutions. At the end of the first week of online learning, we will be sending a survey to all faculty asking for feedback on what went well, what didn't and what adjustments we need to make.

    Your feedback will be invaluable in making us stronger as the weeks progress. By delivering a modified, yet quality educational experience, we are assuring students they will successfully get through their classes if they sincerely try.

    The process we're embarking on is a great lesson to students. Call it experiential learning, or a teaching moment. This shift to online learning is a real-life lesson in how any organization must pivot during challenging times and employ ingenious solutions to remain relevant. Likewise, we are changing our teaching methodologies in order to fulfill our goal to help students complete their 2019-20 academic year.

    Faculty can find resources for online instruction on the academic continuity page, and if you have technical issues, please reach out to CCIT support at IThelp@clemson.edu.

    Another helpful resource is CCIT's guides for students, faculty and staff as a primer for technologies to help you succeed while working remotely. This informational page provides an introduction to relevant technologies, explains why they are important, and provides resources for getting started with each.

    As we work toward fulfilling our academic promise to students, I want to extend my support and best wishes for the good health and safety of you and your families. Times like this test all of us, but I'm confident the strength and commitment of our people will help us persevere.

    I appreciate your efforts, and as always, don't hesitate to reach out with any concerns or suggestions.

    Sincerely,

    Dean Wendy York

  • March 9, 2020

    Dear Faculty,

    I am forwarding to you the email I just received from the Provost. In it, Provost Jones outlines the requirement that each instructor have a written plan for how all their courses will be delivered online for the remainder of the semester, if necessary. Your plan is due to your department chair by no later than mid-day this Friday, ironically, Friday the 13th.

    This is required and is urgent. Resources to assist you include the Dean's Office, your department chair and the links provided in the message below.

    Thank you for your willingness to step up to this challenge. A special thanks to the Department Chairs who are working together as a leadership team to address the many issues of this unique situation.

    Stay well. We'll get through this.

    Wendy

    From: Bob Jones
    Date: Monday, March 9, 2020

    Subject: Course Completion Plans from Faculty

    Please help me convey to your department chairs and ALL instructional faculty my gratitude for their work on academic continuity plans. The discovery of multiple cases of COVID-19 throughout the state of South Carolina, including one in nearby Spartanburg County, has heightened the need to finish our plans quickly.

    We need to emphasize the following points:

    • We cannot fail our students. We will finish this semester, and this will possibly require "all hands on deck" and some resourceful flexibility. This will be an opportunity for us to exercise and demonstrate our institutional and community resilience.
    • It is imperative that we complete this semester. All students meeting degree requirements must be able to get their diploma.
    • All instructional faculty must present a clear plan for how they will finish out the semester in virtual mode for every class they teach. Be prepared in the event that the University changes delivery mode on very short notice. At the same time, we need to be prepared for the possibility of resuming normal instructional load after a few weeks in eLearning mode.
    • Plans must be ready and turned in to the department chair or school director by the close of business on March 13, 2020, prior to leaving for the spring break.
    • Personnel from Clemson Online and the Office of Teaching Effectiveness and Innovation are available to work with faculty on getting ready. Point of Contact: Anne Marie Rogers anner@clemson.edu; (864) 656 9472.
    • Resources to support faculty readiness are available by visiting https://www.clemson.edu/online/elearning/resources.html
    • Lab instructors are encouraged to try to find mechanisms to teach in-class experiments or hands-on aspects of their lab courses in a virtual environment or consider switching into meeting other course objectives such as technical report writing and communication during the time we may be switching to eLearning mode and return to in-class modes later this semester.
    • You are not expected to abandon research and scholarship. Please refer to additional communications from the Office of the Vice President of Research.
  • March 6, 2020

    Dear Faculty and Staff:

    Given the rapidly evolving issues surrounding the global Coronavirus Disease 2019 (COVID-19), I want to assure you University leadership is closely monitoring and planning to inform and reduce risk to students, faculty and staff.

    The health and well-being of College of Business students, faculty and staff is my primary priority.

    Be assured, the Dean's office is in active communication with University leadership to receive up-to-date information on the changing dynamic of this issue. Additionally, we are working with department chairs and center directors to develop policies tailored to our college.

    I encourage you to actively follow the guidance of University and College of Business communications to ensure the safety of you, your families and colleagues. You should do three things to keep abreast of COVID-19's impact on you and the University:

    1. Read the regular email updates that are coming from the University's leadership regarding issues surrounding the virus and how it may affect you and your College of Business colleagues.
    2. Visit the University's COVID-19 web page for helpful information about the virus.
    3. Check with your department chair or manager to address any questions or concerns you may have.

    An email from Provost Bob Jones was sent early this afternoon regarding travel restrictions. Anyone affected by canceled travel should talk to their department chair or director, to determine reimbursement of expenses.

    Communicating information specific to the College of Business will come from your department chair/manager or through college-wide emails such as this.

    It's at times like these that communities unite to overcome the hardships that issues like COVID-19 present. Please stay safe and let us know how we can support you.

    Together, we will weather this storm.

    Sincerely,

    Dean Wendy York

Wilbur O. and Ann Powers College of Business
Wilbur O. and Ann Powers College of Business | 343 Chandler L. Burns Hall, Clemson, S.C., 29634