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Reservations Frequently Asked Questions

While we have tried to provide the answers to several of the questions that may arise, we understand that all of your questions may not be answered. Please feel free to stop by our Guest Services desk on the 2nd Floor of Hendrix Student Center, contact us via email, or call us at 864-656-4636.

All reservations and services provided by Campus Life associate costs. However, the Recognized Student Organizations and Departments agreement offers a 100% discount to many of those costs to students holding events for organizations recognized in TigerQuest. Requests which exceed the number of discounted items in the agreement (extra chairs, tables, audio/visual equipment) will be outlined in a cost worksheet sent to the listed primary contact of the organization.

A reservation eliminates other groups from using the facility; therefore, penalties will be enforced for groups who do not adhere to this policy. Campus Life recognizes that there are circumstances where cancellation becomes necessary through no fault of the organizing party. This deposit is refundable ONLY if the reservation is canceled in writing or via email AT LEAST TWO WEEKS before the event date unless specified in writing by a Campus Life event coordinator. Any cancellations within one week will be charged a $30 fee. Customers who fail to show up for their reservation will be charged a $50 “no show” fee and any additional hard costs incurred by the facility to set/strike the event. They also risk losing future reservation privileges. For any cancellations after that deadline or any reservation that results in a “no show” the deposit will not be refunded and will be applied to the cancellation/no-show fee. If the reservation did not require a deposit, a “no show” fee will still be charged. Any cancellations made and approved within 48 hours before the event will be billed for 2 hours of staffing per staff person previously scheduled.

Each Student ID allows a purchase of 2 discounted tickets.

CU Dining Services is the exclusive food service provider for Clemson University. All events serving food or beverages must be approved by Campus Life and CU Dining Services before food/beverages can be served, sold, or handed out. In the event that food items are donated to a group or organization for an event; Campus Life and CU Dining Service must still approve all items to make sure it is in compliance with DHEC and university policies. CU Dining Services provides full-service catering options as well as basic linen service as requested. Requests for Alcohol must be approved by Campus Life, Student Affairs, CUPD and must be served by CU Dining Services. Please note that this process may take 2-3 weeks.

To have a flier approved, it must include the following: your organization/department sponsor, the confirmed event and an approved logo (if used).

After submitting the reservation sheet for an event, you must fill out the block booking or multiple bookings form with the additional dates/spaces needed for that event.

Changes to your reservation can be made over the phone, by email to reserve@clemson.edu, or you may come to the HUB and request changes. All changes must be made by the primary contact listed on the reservation request form.

University departments may pay via IDO, personal credit card or check from a university/foundation account. Recognized student organizations may pay via IDO, personal credit card, cash or personal checks. Checks should be made out to Clemson University. Payments are to be sent or delivered to CLEMSON UNIVERSITY, CAMPUS LIFE, 203 Hendrix Student Center Clemson SC, 29634. If you have any question about your invoice or how to make your payment, please email a reservations manager at reserve@clemson.edu. Payments are not accepted after business hours. Groups who have a past due balance will lose their reservation privileges until all fees are paid and may be turned over to the university collections department.

If you are reserving a space in Hendrix with simple set up and no required additional permissions (Aramark Catering, CUPD, Clemson Fire Dept., etc.), you must give at least 3 days’ notice. For outdoor spaces and Tillman Auditorium, you must give at least 2 weeks’ notice.

Yes, as long as you are a member within the organization.