Client Survey

1. How often did you utilize the services at the
CVDC over the last 12 months?

0 - 9 times

10 - 19 times

20 - 29 times

30 plus times

2. From which species were the samples collected?
(Check all that apply)

Avian	Camelid	Cat
Cattle	Dog	Horse
Pig	Sheep/Goat	Zoo/Exotic

3. Which services did you utilize for testing?
(Check all that apply)

Bacteriology (e.g. culture and sensitivity)	Food Microbiology (e.g. SCMPID Testing)
Pathology/Histology (e.g. necropsy/biopsy)	Parisitology (e.g fecal exam)
Serology/Virology (e.g. serum - AGID/ELISA)	Molecular Diagnostics (e.g. PCR)

4. Please rank your experience with our Laboratory Services.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Not Applicable
Submission of samples is convenient and information captured on forms is easy to complete.
Employees are helpful and courteous.
Reports are provided in a timely manner.
Reports are clear and easy to understand.
The information provided in the report is useful for my practice/operation.
Fees are reasonable.
Billing statements are clear and easy to understand.
My concerns are addressed satisfactorily and promptly.
The online User's Guide and other website information is useful.
Overall I'm satisfied with the lab/section service.

5. Criticisms.

If you were not satisfied with our services, we would appreciate feedback on why you were dissatisfied.
If you would like to be contacted about your comments please include your contact information.

6. Recommendations.

If you have any other comments about the services the CVDC provides or ideas on how we can improve services.
If you would like to be contacted about your comments please include your contact information.