CCIT Service Catalog

Provided Services

Security Incident Response

This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Service Description

Incident response is an integral part of the Office of Information Security and Privacy (OISP), and serves as a central collection point for security incidents, analyzing incidents and information security trends, remediation, technical forensics support, and working with other incident response teams nationally and internationally.

Request for Service

Service requests can by initiated by ithelp.clemson.edu or by e-mailing ithelp@clemson.edu

Service Charges

There are currently no costs associated with this service offering.

Service Availability

During normal business hours of 8:00 - 4:30 p.m., Monday - Friday.


This service is available to all Clemson University faculty, staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

Office of Information Security and Privacy - http://www.clemson.edu/ccit/help_support/safe_computing/

Internet Storm Center (ISC) - http://isc.sans.org/

Computer Emergency Response Team (CERT) - http://isc.sans.org/

National Security Agency (NSA) - http://www.nsa.gov/snac/

National Vulnerabilities Database (NVD) - http://nvd.nist.gov/nvd.cfm

National Institute of Standards and Technology (NIST) - http://www.nist.gov/

American Registry for Internet Numbers - ARIN: Whois - http://www.arin.net/whois/

"SANS (SysAdmin, Audit, Network, Security) - http://www.sans.org/"

Computer Security Resource Center (CRSC) - http://csrc.nist.gov/