CCIT Service Catalog

Provided Services

Solution Guides

This service is available to all Clemson University staff, graduate students, and undergraduate students.

Service Description

CCIT provides solution guides documenting and/or providing instructions for various IT related topics.

Request for Service

Solution Guides
http://www.clemson.edu/ccit/help_support/solution_guides/i

College Consultant and TSP technical solution guides (must have CUID and password)
http://www.clemson.edu/ccit/help_support/solution_guides/i

Service Charges

This service is centrally funded and offered at no charge.

Service Availability

This service is available 24/7 except for scheduled downtimes.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/help_support/cm/.

This service is available to all Clemson University staff, graduate students, and undergraduate students.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.