CCIT Service Catalog

Provided Services

Request a copy of invoices

This service is available to all Clemson University authorized staff.

Service Description

Administrative Departments can now access their monthly Telecommunications invoices online. Each month the invoices will be posted to a secure web utility and authorized users will be able to view and print their department's invoices.

For additional information, please go to http://www.clemson.edu/ccit/systems_networks/network_services/telecom/admin_depts/admin_invoices.html

Request for Service

Requests for online access to your department's Telecommunications Invoices can by initiated by emailing ithelp@clemson.edu.

Service Charges

There are no costs associated with this service offering.

Service Availability

This service is available 24/7 except for scheduled downtimes.

Services that require unavailability will be coordinated and announced through the Change Management Web site at http://www.clemson.edu/ccit/help_support/cm/.

This service is available to all Clemson University authorized staff.

Getting Help

The CCIT Service Desk is open at the following times during the academic schedule, excluding Clemson University and national holidays, for telephone calls and walk-in traffic. Clemson University operates on an academic calendar.

Service Desk hours may vary. For times and locations, please refer to:

CCIT Support Desk Service Hours
http://www.clemson.edu/ccit/help_support/support_center/hours1.html

Incidents or requests submitted via email to ITHELP@clemson.edu can be sent 24 hours a day, 7 days a week and will be processed the next business day.

Additional Resources

Telecommunications - http://www.clemson.edu/ccit/get_connected/telecom/

Campus Information (University Operators) - http://www.clemson.edu/ccit/get_connected/telecom/call_assistance.html

Troubleshooting Problems - http://www.clemson.edu/ccit/get_connected/telecom/admin_depts/troubleshoot.html

Reporting a Problem - http://www.clemson.edu/ccit/get_connected/telecom/rpt_problems.html