Exchange Resource FAQ

Exchange Calendar Resource FAQ
What are Exchange Resources?

Exchange Calendar Resources are special Exchange accounts that do not have the normal user account or mailbox associated with them.
What are Exchange Resources used for?

Resource calendars typically are used for scheduling. They represent conferences rooms, Department calendars or equipment, such as laptops, Vehicles. Resource Calendars can be included as resources in meeting requests, providing a simple and efficient way to manage the scheduling of resources for your Department.
Who can use Exchange Resources?

Exchange Resources are only available to Clemson Employee and Miscellaneous accounts that have their Exchange Forwarding enabled. Webmail, Gmail, Yahoo, Hotmail and other External e-mail accounts do not have access to internal Exchange Resources.
How do I Schedule a Resource?

There are two ways for users to Book Exchange Resources: The Exchange Resource Booking Attendant and Directly booking via Outlook.
  • Resource Booking Attendant - is a server side utility that processes incoming meeting requests sent to the Resource, and then accepts or declines based on availability (or approval, if a moderated resource). Using the Resource Booking Attendant is the preferred method to book resources.
  • Directly modifying - is an E-mail client-specific (outlook) feature that uses the organizer's client to save an appointment directly into a resource calendar. The person organizing the meeting performs all the necessary tasks, such as conflict checking and placing the reservation on the resource calendar.
How do I know if I am directly modifying or using the Resource Booking Attendant?

  • Resource Booking Attendant - When booking with the Booking Attendant, you would select "New Meeting" from the tool bar, or by Right-clicking on the Calendar and selecting "New Meeting Request. Typically the "save button" will say "Send".
  • Directly modifying - Typically you will have the resource calendar open within Outlook and double-click or right-click within that Calendar and select New Appointment to create an appointment. Typically the "save button" will say "Save and close".
What function modes are available?

Currently their are two functioning modes, Standard and Moderated.
  • Standard – Users are able to directly modify or send a Meeting Request via the Booking attendant to book meetings.
  • Moderated - Users will send meeting requests via the Booking Attendant which will be forwarded to selected moderators for approval.
What access (permission) levels are available?

Permissions depend on function mode, standard or moderated, and are as follows:

    Standard Resource:
  • Editor (Direct modify with Read, Write and Modify, all appointments) with the Book-in-Policy set as first come, first book.
  • Author (Direct modify with Read all, Write and Modify own) with the Book-in-Policy set as first come, first book.
  • Reviewer (Read Only) all book requests denied.

    Moderated Resource:
  • Delegate (aka, Moderator, also has the ability to directly modify the calendar with Editor level permissions.)
  • Editor: (Book-in-Policy) users with this permission are allowed to directly modify or use the Resource Booking Attendant to book the resource without being approved by the Delegate.
  • Author: (Book-in-Policy) users with this permission can automatically book the resource, via the Resource Booking Attendant if there are no conflicts, if conflicts are found the requests are forwarded to the moderator for approval. An author cannot directly book a moderated resource.
  • Reviewer: (Request-in-Policy.) users with this permission have all requests approved by the delegate, appointments that conflict with an existing appointment are rejected without being approved by the delegate.
What other types of Calendar resources are there?

There are two resource types, Room and Equipment, while the properties of these two contain different attributes, they are used the same basic way depending on the function mode.
What is the difference between "Direct Book", "Auto Accept Agent", and "Resource Scheduling"?

Direct book and the Auto Accept agent are the terms and methods used with Exchange 2003 to book resource rooms. The term "Direct book" is often confused with "Directly modifying", due to how booking of resources was handled with Exchange 2003. Resource Scheduling is the replacement for the "Direct book/Auto Accept Agent" in Exchange 2007. Which is used for booking a Resource calendar in Exchange 2007 & 2010.
How do I get access to Exchange Resources?

Exchange resource permissions are centrally managed, an E-mail to ITHelp@clemson.edu is required for us to make the appropriate modifications to allow access. Note: You must have an active Exchange account to use Exchange Resources.
I need a new resource for my area, how do I go about getting one?

Please see this guide for requesting new Exchange resources.
help button

Contact CCIT
Service Desk:

Support Hours
(864) 656-3494
ITHELP@clemson.edu

Live Chat

Help & Support Form
Use this form to report a problem, ask for help or leave a comment.