Exchange Knowledge Base


KB #429: Some messages must be sent as plain text, such as the email commands to LISTSERV. If the customer normally send email as rich text or html, LISTSERV won't understand the message because of the hidden code used to generate the formatting.

When starting Outlook Web Access (OWA), you are given the choice to log in using a premium or a basic version of OWA. Select the basic version to send email as plain text. Select the premium version to send email as formatted text.

Microsoft designed the basic version to only send plain text and the premium version to only send formatted text.

KB #428: Some messages must be sent as plain text, such as the email commands to LISTSERV. If the customer normally send email as rich text or html, LISTSERV won't understand the message because of the hidden code used to generate the formatting.

In Outlook 2007, do the following to send messages as plain text:

- While the new, blank message is open, click on the OPTIONS menu. This will bring up the OPTIONS ribbon.
- Towards the middle of the ribbon, you will see a box called FORMAT. Click on the PLAIN TEXT BUTTON.
- Now type your message. It should show up as plain text font.

KB #183: Instructions on creating a Resource on the Exchange Server

TBD

KB #184: How does a user request an exchange account deleted

Access the Request for Service web site at http://www.clemson.edu/ccit/support_services/service_request/

Select Service Type - select "Report an issue with an existing service"

Service Request -

In the "Select Service" option select "Messaging Services - Exchange"
In the "Select Service Request" option select "General Question"

In the text box that appears, insert "Request for Exchange Account deletion. Include the full user name and username.

KB #185: What are Exchange accounts, and how do I obtain one?

Utilizing the Microsoft Exchange service, Exchange accounts provide email, calendaring and scheduling, and other administrative activities (contact lists, to-do lists, tasks, etc.) for faculty, staff, and sponsored hourly employees and graduate students. The Microsoft Outlook email client is recommended for access to Exchange accounts; Outlook supports all of the services available via Exchange. Additionally, Outlook Web Access provides a web-based interface for access to your Exchange account.

You may request an Exchange account as follows:

Faculty or staff members: You may request an account yourself at:

http://www.clemson.edu/ccit/support_services/service_request/

Click on "Service Type", select Request New Service
Under "Service Request" select service Messaging Services - Exchange, create new account.

Susan D - Need to direct user to email forwarding tool web link

KB #186: How to configure Exchange ActiveSync for my Treo 650 from my desktop computer

Exchange ActiveSync allows PDAs to synchronize data with Exchange mailboxes. The synchronization of email, calendar, and Contacts requires a PDA that can connect to the Internet. This connection can be directly from the device using WiFi or a cellular network.

Note that traditional connections to a network-connected computer using the cradle, USB, infrared, or Bluetooth synchronize via the desktop ActiveSync client. Exchange ActiveSync is an additional server-based synchronization agent that removes the dependency on a desktop computer, using the wireless capability of the device. The two methods of ActiveSync can be used in combination or independently.

Exchange ActiveSync is supported on Microsoft Pocket PC 2002 and 2003 and Windows Mobile 5.0 devices. The only supported Palm OS devices are Palm Treo 650, Palm TX, and the LifeDrive Mobile Manager. Your device must be properly configured to connect to the Internet before using Exchange ActiveSync. VPN is not required for Exchange ActiveSync.

The first time you configure Exchange ActiveSync for use with Palm Treo 650, you need to do it from a Windows desktop computer. If you've used ActiveSync on your Palm device, you may configure ActiveSync directly from the device.

To configure Exchange ActiveSync for your Treo 650 from your desktop computer, follow the directions below:

1. Insert the Palm Treo 650 software installation CD into your computer's CD drive. The CD should automatically run the Palm "Discover Your Device" software. Select Setup Your E-Mail at the top of the Palm software window.


2. The Setup Email Account window will appear. Choose a username for your device; this will be the name you have given your handheld or the default username.


3. Under "Choose a set up option", select Create a new VersaMail account that works with my personal or business email account and press Next.


4. Select the A mail service from this list button, choose Exchange ActiveSync from the dialog box, and press Next. You will be prompted with a message that indicates synchronizing with your Exchange account may create duplicates in your calendar, and that your calendar on your handheld device will be removed and replaced with your calendar information located on the Exchange server the next time you synchronize with Exchange. Press Yes to continue, and then press Next.


5. On the Microsoft Exchange Server Setup page, enter the following information:


Name this Account: This can be any name you choose to give this connection (e.g., CU Exchange Mail).
Enter your Username: This is your Exchange username. Normally, this is the same as your CU Network ID username, but may differ from that if you have multiple CU email addresses.
Enter your Password: This is the password you will use to access your Exchange account.
Enter your email address: This is the email address associated with your Exchange email account. Press Next.
Enter Domain: CAMPUS

6. On the next screen, enter the following information:

Exchange server name: xmail.clemson.edu
Port Number: 443
Maximum message size: This option will depend on the amount of disk space available on your Treo and the type of data contract you have with your cellular provider. If you have a limited data contract or limited storage on your device, set your maximum message size to 10 kilobits or less. This will reduce the amount of data consumed on your wireless data contract and the amount of space used to store messages on your device.

Check This server requires a secure connection (SSL), and press Finish.

7. Select the top radio button, indicating that you are finished with the setup and wish to transfer these settings to your device, and then press Next. You will be prompted to perform a HotSync with your computer by pressing the HotSync button on your USB cradle. You may be prompted to pick a device if you have more than one Palm device partnered with your HotSync software; choose the name that corresponds to the Treo 650. After the HotSync is complete, if you are prompted to reset your handheld, press Reset.


8. On the Treo, open the VersaMail program. Using the stylus, tap the word VersaMail on the upper right, tap Options at the top of the screen, and then tap Preferences.
On the Preferences screen, tap the Delivery Options button and follow these steps:

a. Change the Get option from Entire Message to Subject Only.
b. Choose the amount of mail you wish to save on the device by choosing the appropriate time span next to the Mail from Last checkbox.
c. Check Download attachments. This option will not download attachments automatically, because you have selected Subject Only for mail delivery; rather, you will have the option to download attachments on a per message basis.
d. Tap OK to return to the Preferences screen.


9. On the Preferences screen, tap Auto Sync. This option will set your Treo to retrieve your mail at a timed interval. Check Sync Automatically; the options for Auto Sync will appear below the checkbox.
In the first dialog box, set the interval at which your device will synchronize with the Exchange server; you may choose timed intervals ranging from 5 minutes to 12 hours. In the second and third dialog boxes, set the hours during which you want Auto Sync to occur; choosing a start time of 8am and an end time of 7:59am will allow you to synchronize your device 24 hours a day. The last option on this page allows you to set the days of the week Auto Sync occurs. Tap a day of the week to add or remove it from the schedule. In the lower right corner, you can set the alerts for incoming messages and failed synchronizations.

After you have finished making changes to the Auto Sync page, tap OK to return to the Preferences screen.

10. At the Preferences screen, under "Advanced", tap the Server button. On this menu, you have the option to delete mail from the server after deleting it from VersaMail; select this if you want the mail deleted from your device to also be deleted from your Exchange account.
Note: To reduce the amount of cellular data consumed by your device, limit the size of your messages and attachments. At any time, you can choose to download the rest of a message by tapping the small icon that looks like a small envelope with an arrow pointing down in the lower right of the message. You can also mark an attachment for individual download by tapping the attachment icon at the bottom of the email. Once you tap the attachment icon, the device will connect and download the attachment.

11. To begin synchronizing, tap the Sync button at the bottom of the VersaMail window while viewing your Exchange account.

Note: If you have more than one email account set up in VersaMail, you can switch between accounts by tapping Exchange in the upper left, tapping Accounts on the right, and then selecting your account from the drop-down menu.

Note: The Treo 650 cannot perform the Always Up To Date (AUTD) function.

KB #187: How to configure Exchange ActiveSync on my Treo 650

Exchange ActiveSync allows PDAs to synchronize data with Exchange mailboxes. The synchronization of email, calendar, and Contacts requires a PDA that can connect to the Internet. This connection can be directly from the device using WiFi or a cellular network.

Note that traditional connections to a network-connected computer using the cradle, USB, infrared, or Bluetooth synchronize via the desktop ActiveSync client. Exchange ActiveSync is an additional server-based synchronization agent that removes the dependency on a desktop computer, using the wireless capability of the device. The two methods of ActiveSync can be used in combination or independently.

Exchange ActiveSync is supported on Microsoft Pocket PC 2002 and 2003 and Windows Mobile 5.0 devices. The only supported Palm OS devices are Palm Treo 650, Palm TX, and the LifeDrive Mobile Manager. Your device must be properly configured to connect to the Internet before using Exchange ActiveSync. VPN is not required for Exchange ActiveSync.

Note: Palm Treo 650 using VersaMail software 3.0 for Exchange ActiveSync is only capable of retrieving mail and calendar items. Contacts must be synchronized using the desktop cradle via USB cable.

To configure Exchange ActiveSync on your Treo 650, follow the directions below:

1. Open the VersaMail Email software on the Treo 650. If this is your first time using the VersaMail software on your device, the Account Setup screen may pop up automatically; if this account setup page doesn't appear, tap the VersaMail tab at the top of the screen, select Accounts, and choose Account Setup.


2. On the Account Setup screen, tap New. Name this account something that reflects the type of connection you are making (e.g., CU Exchange Mail). Under "Mail Service", select Exchange ActiveSync from the drop-down menu, and then tap Next. If you do not see Exchange ActiveSync as an option, you will have to configure Exchange ActiveSync from your desktop computer; see How do I configure Exchange ActiveSync for my Treo 650 from my desktop computer?


3. Under "Username", enter the username (not the full email address) associated with your Exchange mail account. Enter your email password in the appropriate dialog box, and tap Next.


4. Enter your Exchange email address in the appropriate field; for the mail server name, enter xmail.clemson.edu . Tap Next.


5. To confirm the settings you have entered, tap the Test Settings button; the Treo will connect to the Internet to check your settings. Once the test is finished, tap Done.


6. You may get a VersaMail warning screen indicating that current messages and calendar appointments that conflict with your Exchange mailbox will be deleted to prevent duplication. Tap Yes to confirm this step; if you do not, the setup will not complete.


7. You will now be in your Exchange inbox. Before attempting to synchronize your Exchange data, tap the Exchange tab; select Options, and from the drop-down menu choose Preferences. On the Preferences screen, under "Delivery", tap the Delivery Options button. Change the Get option from Entire Message to Subject Only; you will have the option to download attachments on a per message basis. You can choose the amount of email to retain on your device by selecting from the "Get Only:" drop-down menu. Tap OK to return to the Preferences screen.


8. On the Preferences screen, tap Auto Sync. This option will set your Treo to retrieve your mail at a timed interval. Check Sync Automatically; the options for Auto Sync will appear below the checkbox.
In the first dialog box, set the interval at which your device will synchronize with the Exchange server; you may choose timed intervals ranging from 5 minutes to 12 hours. In the second and third dialog boxes, set the hours during which you want Auto Sync to occur; choosing a start time of 8am and an end time of 7:59am will allow you to synchronize your device 24 hours a day. The last option on this page allows you to set the days of the week Auto Sync occurs. Tap a day of the week to add or remove it from the schedule. In the lower right corner, you can set the alerts for incoming messages and failed synchronizations.

After you have finished making changes to the Auto Sync page, tap OK to return to the Preferences screen.

Note: The more frequent the synchronization, the more data you will consume. If you have a limited data plan, you may want to synchronize information at greater intervals.

9. You may see a screen that indicates you should get mail now for best results; tap Get Mail. When finished, tap OK to return to the VersaMail main page. You will now be at your Exchange inbox. Your Exchange calendar and contacts can be accessed through the Treo's main page; any changes made to your calendar or contacts will be updated during the next synchronization.
Notes
To reduce the amount of cellular data consumed by your device, limit the size of your messages and attachments. At any time, you can choose to download the rest of a message by tapping the small icon in the lower right of the message that looks like a small envelope with an arrow pointing down. You can also mark an attachment individually for download by tapping the attachment icon at the bottom of the email. Once you tap the attachment icon, the device will connect and download the attachment.
If you have more than one email account set up in VersaMail, you can switch between accounts by tapping Exchange in the upper left corner, tapping Accounts on the right, and then selecting your account from the drop-down menu.
The Treo 650 cannot perform the Always Up To Date (AUTD) function.

KB #189: What is the Microsoft Exchange client?

Note: CCIT recommends that you use the current version of Microsoft Outlook to take full advantage of the Exchange server features.

Exchange is a multipurpose client/server messaging product released by Microsoft in 1996 to replace Microsoft Mail. The first release of both the client and server was version 4.0. You could install the Exchange client on a Windows or Macintosh workstation and use it to read, write, and manage email. It handled mail from other sources (e.g., POP3 mail) and managed other kinds of messaging (e.g., faxes and CompuServe mail).

Exchange clients also allow you to work off line: reading, answering, and managing email while your computer is disconnected from the network. The next time you connect, the Exchange client will receive new mail and send accumulated outgoing mail through the Exchange server, Internet Mail, or whatever services you set it up to use. The central Exchange server hosts mailboxes, public folders, and calendar records.

KB #294: How to access my Exchange mailbox using Outlook 2007

To configure Outlook 2007 to access your Exchange mailbox at Clemson University, first establish a network connection. Then follow the appropriate steps below.

If you have never used Outlook 2007 on this computer


1. Open Outlook.


2. When prompted to create a new profile, enter a name (such as Exchange) and click OK.


3. If your computer is joined to CU's ADS Domain, Outlook will automatically detect your name and email address (as described in step 4). If not, you will need to fill in your name, CU email address, and password; then check the box to manually configure server settings and click Next. Then proceed to step 5.


4. If Outlook automatically detects your account settings, it will bring you to an Auto Account Setup window containing your full name and CU email address. If you click Next, Outlook will finish configuring itself to access your Exchange mailbox, but it will not allow you to modify some optional features, such as the ability to use Cached Exchange Mode. To manually configure these options, check the box at the bottom of the window before clicking Next, and proceed to the next step.


5. Select Microsoft Exchange and click Next.


6. For the Microsoft Exchange Server, type exch07.campus.cu.clemson.edu . In the "User Name:" field, type your CU username. If you would like to disable Cached Exchange Mode, do so by unchecking the box. Click Next.


7. Click Finish.


If you have already used Outlook 2007 on this computer


If you have previously started Outlook 2007 and have created a mail profile, you will not be able to add an Exchange account from within Outlook. To add an Exchange account without opening Outlook, follow these steps:

1. From the Windows Start menu, select either Control Panel, or Settings and then Control Panel.


2. If you're not already in Classic View, switch to it. (For help, see the Knowledge Base document In Windows XP, how do I switch to the Windows Classic View, Classic theme, or Classic Control Panel?)


3. Double-click the Mail icon.


4. Click the E-mail Accounts button.


5. At the Account Settings window, ensure the E-mail tab is selected and click New... .


6. Fill in your name, CU email address, and CU passphrase. Then check the box to manually configure server settings and click Next.


7. Select Microsoft Exchange and click Next.


8. For the Microsoft Exchange Server, type exch07.CAMPUS.CU.CLEMSON.EDU. In the "User Name:" field, type your CU username. If you would like to disable Cached Exchange Mode, do so by unchecking the box. Click Next.


9. Click Finish.

KB #190: Enabling or disabling cached Exchange mode.

Cached Exchange Mode, available in Outlook 2003 and 2007, is similar to offline folders in previous versions of Outlook, though easier to use. Cached Exchange Mode allows you to work with your Exchange account data when your connection to the Exchange server is interrupted or unavailable. Cached Exchange Mode stores a copy of your mailbox on your computer. It does this by automatically creating and using an offline folder file (a .ost file) into which it downloads and maintains a synchronized copy of the items in all the folders of your mailbox. Outlook automatically manages your server connection and data updates; when your connection is restored, Outlook synchronizes your cached mailbox with your mailbox on the server.

However, you still have the option to manually set the connection behavior in order to control the amount of data transmitted to or from the Exchange server. For example, if you use a service that charges you by the amount of data you send and receive (common with cellular and GPRS connections), you can select the Download Headers option to minimize the amount of data sent over the connection, and reduce your connection time. From the headers, you can choose the full items you need.

Note: If you use third-party applications that interface with your Outlook profile (e.g., PDA synchronization software, spam filtering software, Outlook add-ins), CCIT recommends that you research these applications to make sure they are compatible with Cached Exchange Mode before enabling it.

To enable or disable Cached Exchange Mode, follow the appropriate directions below.

Outlook 2007


1. From the Tools menu, select Account Settings... .


2. Highlight your Exchange server account, and then click Change... .


3. To turn on Cached Exchange Mode, under "Microsoft Exchange Server:", check the box next to Cached Exchange Mode. To turn it off, remove the checkmark from the box. Click Next, and in the window that opens, click OK.


4. Click Finish. You must restart Outlook for the change to take effect.


Outlook 2003


1. From the Tools menu, select Email Accounts... .


2. In the window that opens, under "Email", make sure the radio button next to View or change existing email accounts is selected, and then click Next.


3. Highlight your Exchange server account, and then click Change... .


4. To turn on Cached Exchange Mode, under "Microsoft Exchange Server:", check the box next to Cached Exchange Mode. To turn it off, remove the checkmark from the box. Click Next, and in the window that opens, click OK.


5. Click Finish. You must restart Outlook for the change to take effect.

KB #191: How to configure Exchange ActiveSync on a Palm Treo 700 and Windows Mobile Devices

Exchange ActiveSync allows PDAs to synchronize data with Exchange mailboxes. The synchronization of email, calendar, and Contacts requires a PDA that can connect to the Internet. This connection can be directly from the device using WiFi or a cellular network.

Note that traditional connections to a network-connected computer using the cradle, USB, infrared, or Bluetooth synchronize via the desktop ActiveSync client. Exchange ActiveSync is an additional server-based synchronization agent that removes the dependency on a desktop computer, using the wireless capability of the device. The two methods of ActiveSync can be used in combination or independently.

Exchange ActiveSync is supported on Microsoft Pocket PC 2002 and 2003 and Windows Mobile 5.0 devices. The only supported Palm OS devices are Palm Treo 650, Palm TX, and the LifeDrive Mobile Manager. Your device must be properly configured to connect to the Internet before using Exchange ActiveSync.

Follow these steps to configure Exchange ActiveSync on a Palm Treo 700 device at Clemson University:

Note: These instructions were tested on a Palm Treo 700W. Settings may vary slightly from device to device.

1. From the Start menu, choose ActiveSync from the list of programs.


2. At the bottom of the ActiveSync screen, tap Menu, and then the Options button. From the options screen you can choose which items to synchronize with the CU Exchange server xmail.clemson.edu and which items to synchronize with your desktop computer running ActiveSync.


3. You can change an item's settings by selecting it and then tapping the Settings... button at the bottom of the screen. You can change settings as follows:


Contacts: You cannot change any synchronization settings in this menu.
Calendar: You can choose the range of calendar items to be synchronized.
E-mail: You can set the message size, the number of previous messages retained, whether to include attachments, and the attachment size limit.
Tasks: You cannot change any synchronization settings in this menu.
Tap OK to exit the Options menu and return to the ActiveSync main page.

Note: If you are using a slow wireless connection, you may want to limit message size, attachment size, and the frequency of synchronization to help reduce the amount of data consumed by your device. To download the remaining portion of a message, tap Edit and select Mark for download. You can also mark an attachment for download individually by tapping the attachment icon at the bottom of the email message. A green arrow will appear next to the attachment icon when it is marked for download.

4. Tap Menu and select Schedule... . From the drop-down lists, select the frequency of synchronization during peak hours (working hours) and off-peak hours (after hours and weekends); time intervals range from five minutes to four hours, or you may synchronize manually at any time.
To use the Always Up To Date (AUTD) feature, tap the link at the bottom of the schedule screen to enter the Device Address page. The device address is the SMS or text message address of your device. This is usually your phone number followed by the @ (ampersat) symbol and the network name of your provider. For example, Verizon uses 123-4567@vzw.com . For more information on AUTD, see the Knowledge Base document In Exchange ActiveSync, what is "Always Up To Date"?

If you select the Send outgoing items immediately option, your outgoing messages will be sent when you tap the Send button; if not, mail will be sent at your selected interval or when you synchronize manually. The Status... option will display the results of the synchronization, including the last attempted synchronization and the last successful synchronization.

Tap OK to return to the ActiveSync main page.

5. Tap Menu and select Configure Server... .


6. For the server address, enter xmail.clemson.edu. Check This server requires an encrypted (SSL) connection. Tap Next.


7. Enter your Exchange username and password; for your domain, enter CAMPUS. If you want to synchronize automatically with the Exchange server, check the Save Password box.
Tap Advanced to determine which device has priority when a conflict occurs. You can choose to have the Exchange server replace any conflicting information on the device, or to have the handheld replace the information on the Exchange server. Tap Next to continue.

8. On the Edit Server Settings screen, you can again choose the items you wish to synchronize with the Exchange server. Once you have made your changes, if any, tap Finish to complete the setup.


9. From the main ActiveSync menu, tap the Menu button and choose Connections... . From this screen you can specify the connection type when synchronizing with a desktop computer. By default, USB is selected. Tap OK to return to the main ActiveSync screen.


10. To begin synchronizing, on the ActiveSync main page, tap the green icon with two arrows and the word "Sync" next to it. This should start the synchronization process.

KB #192: How to configure Exchange ActiveSync on a Windows Mobile 5.0 Smartphone

Exchange ActiveSync allows PDAs to synchronize data with Exchange mailboxes. The synchronization of email, calendar, and Contacts requires a PDA that can connect to the Internet. This connection can be directly from the device using WiFi or a cellular network.

Note that traditional connections to a network-connected computer using the cradle, USB, infrared, or Bluetooth synchronize via the desktop ActiveSync client. Exchange ActiveSync is an additional server-based synchronization agent that removes the dependency on a desktop computer, using the wireless capability of the device. The two methods of ActiveSync can be used in combination or independently.

Exchange ActiveSync is supported on Microsoft Pocket PC 2002 and 2003 and Windows Mobile 5.0 devices. The only supported Palm OS devices are Palm Treo 650, Palm TX, and the LifeDrive Mobile Manager. Your device must be properly configured to connect to the Internet before using Exchange ActiveSync. VPN is not required for Exchange ActiveSync.

To configure Exchange ActiveSync at Clemson University on a Windows Mobile 5.0 Smartphone, follow these steps:

Note: The following instructions were tested on a Cingular 2125 Smartphone. Settings may vary slightly from device to device.

1. From the Start menu, choose ActiveSync from the list of programs.


2. At the bottom of the ActiveSync screen, press the button under "Menu", and then Options. On the Options screen you will choose which items to synchronize with CCIT's Exchange server, xmail.clemson.edu


3. You may change the settings for each item by selecting it and pressing Settings... at the bottom of the screen:


Contacts: You cannot change synchronization settings in this menu.
Calendar: You may choose the range of calendar items to be synchronized.
E-mail: You can set limits for message size, the number of previous messages retained, and attachment size.
Tasks: You cannot change synchronization settings in this menu.
To exit the options menu and return to the ActiveSync main page, press Done at the bottom of the screen.

4. On the main ActiveSync screen, press Menu at the bottom of the screen and choose Schedule. In this menu, you will set the interval at which the device checks the Exchange server for information. You can configure the frequency of synchronization during peak hours (working hours) and off-peak hours (after work and weekends). To see a drop-down menu for each item listing time intervals ranging from five minutes to four hours, press Navigation while the dialog box is selected. You may also synchronize manually at any time.
Note: You may wish to use off-peak settings when you are roaming outside your cellular provider's network. To do so, click the appropriate checkbox.

The option to send outgoing items immediately is also available. If this option is selected, your outgoing messages will be sent when you tap Send after completing a message. If you do not select this option, mail will be sent at your selected synchronization interval or manually. If you wish to use the Microsoft Always Up To Date (AUTD) feature, at the bottom of the Schedule screen, press Menu and choose Device Address. This option will allow the Exchange server to notify your phone that a message or calendar event is pending for delivery. Once you have finished with these settings, press Done at the bottom of the screen to return to the ActiveSync main screen.

5. At the bottom of the main ActiveSync screen, push Menu. Choose Status or press 3 on the keypad. The status screen displays information about the last synchronization and the last attempt at synchronization for both the Exchange server and your desktop computer. To return to the main menu, at the bottom of the screen, press Done.


6. From the main menu, press Menu. Choose Configure Server, or press 4 on the keypad. In the dialog box, under "Server Address", enter xmail.clemson.edu . Check the box marked This server requires and encrypted (SSL) connection. At the bottom of the screen, press Next. Enter your Exchange username and password and the domain name = CAMPUS. Press Save Password in the dialog boxes provided.


7. Press Next. On the Options screen, you can choose the items you wish to sync with the Exchange server. When an item (i.e., Calendar, E-mail, Contacts) is selected, press Menu at the bottom of the screen and choose Settings. You will be able to set the amount and size of mail or the date range of the calendar, depending on the item you selected from the options screen. When you have finished, at the bottom of the screen, press Done. At the bottom of the Options screen, press Finish.


8. Once you have pressed Done, you should be at the main ActiveSync screen. At the bottom of the screen, press Sync to start the synchronization process.


9. After your initial synchronization, an information screen should appear with the message, "Your device can synchronize items as they arrive, keeping you always up to date. Would you like ActiveSync to adjust your schedule to keep you up to date?" You can choose yes or no. You can change this setting back to a timed interval by accessing the schedule menu described in step 4 above.
Note: The AUTD feature uses SMS or text messages to notify your phone. Some cellular providers charge for SMS or text messages separately from an Internet data plan. Contact your cellular provider for details.

Note: If you are using a limited data plan, you may want to restrict message size, attachment size, and the frequency of synchronization. You can at any time choose to download complete messages by scrolling to the bottom of a message and choosing Get the rest of this message. You can also mark attachments individually for download by selecting an attachment and then pressing OK or Enter on the phone. A message should appear to indicate that the attachment will be downloaded, or the icon next to the attachment will change to reflect that it is marked for download.

KB #193: How to configure Exchange ActiveSync on a Windows Mobile 5.0 Pocket PC device

Exchange ActiveSync allows PDAs to synchronize data with Exchange mailboxes. The synchronization of email, calendar, and Contacts requires a PDA that can connect to the Internet. This connection can be directly from the device using WiFi or a cellular network.

Note that traditional connections to a network-connected computer using the cradle, USB, infrared, or Bluetooth synchronize via the desktop ActiveSync client. Exchange ActiveSync is an additional server-based synchronization agent that removes the dependency on a desktop computer, using the wireless capability of the device. The two methods of ActiveSync can be used in combination or independently.

Exchange ActiveSync is supported on Microsoft Pocket PC 2002 and 2003 and Windows Mobile 5.0 devices. The only supported Palm OS devices are Palm Treo 650, Palm TX, and the LifeDrive Mobile Manager. Your device must be properly configured to connect to the Internet before using Exchange ActiveSync.

To configure Exchange ActiveSync on a Windows Mobile 5.0 Pocket PC device, follow the instructions below:

Note: The following instructions were tested on a Dell Axim x50v. Settings may vary slightly from device to device.

1. Open the Start menu and choose ActiveSync from the list of programs.


2. At the bottom of the ActiveSync screen, tap Menu, and then the Options button. From the Options screen you can choose which items to synchronize with the CCIT Exchange server xmail.clemson.edu and which items to synchronize with your desktop computer running ActiveSync.


3. To change an item's settings, select it and then tap the Settings... button at the bottom of the screen. You can make changes as follows:


Contacts: You cannot change synchronization settings in this menu.
Calendar: You can choose the range of calendar items to be synchronized.
E-mail: You can set the message size, the number of previous messages retained, whether to include attachments, and the attachment size limit.
Tasks: You cannot change synchronization settings in this menu.
To exit the Options menu and return to the ActiveSync main page, tap OK.

Note: If you are using a slow wireless connection, you may want to limit message size, attachment size, and the frequency of synchronization to help reduce the amount of data consumed by your device. To download the remaining portion of a message, tap Edit and select Mark for download. You can also mark an attachment for download individually by tapping the attachment icon at the bottom of the email. A green arrow will appear next to the attachment icon when it is marked for download.

4. Tap Menu and select Schedule... . Select the frequency of synchronization during peak hours (working hours) and off-peak hours (after hours and weekends) from the drop-down lists; time intervals range from 5 minutes to 4 hours (you may synchronize manually at any time). If you select the Send outgoing items immediately option, your outgoing messages will be sent when you tap the Send button; if not, mail will be sent at your selected interval or when you synchronize manually. The Status... option will display the results of the synchronization, including last attempted synchronization and the last successful synchronization.
To return to the ActiveSync main page, tap OK.

5. Tap Menu and select Configure Server... .


6. For the server address, enter xmail.clemson.edu . Check This server requires an encrypted (SSL) connection. Tap Next.


7. Enter your Exchange username and password; for your domain, enter CAMPUS . If you want to synchronize automatically with the Exchange server, check the Save Password box.


8. Tap Advanced to determine which device has priority when a conflict occurs. You can choose to have the Exchange server replace any conflicting information on the device, or to have the handheld replace the information on the Exchange server. Tap Next to continue.


9. On the Edit Server Settings screen, you can again choose the items you wish to synchronize with the Exchange server. Once you have made your changes, if any, tap Finish to complete the setup.


10. From the main ActiveSync menu, tap the Menu button and choose Connections... . From this screen you can specify the connection type when synchronizing with a desktop computer. By default, USB is selected. Tap OK to return to the main ActiveSync screen.


11. To begin synchronizing, on the ActiveSync main page, tap the green icon with two arrows that has the word Sync next to it. This should start the synchronization process.

KB #194: How to read my Exchange mail using IMAP in Outlook Express for Windows

If you do not want to use Outlook or Outlook Web Access (OWA), you can use IMAP with Outlook Express to read your Exchange email.

Setting up Outlook Express

If you've never used Outlook Express for email, the Internet Connection Wizard should start the first time you launch Outlook Express. If you've already configured your account and wish to reconfigure or add another account (or if the Internet Connection Wizard fails to start), follow the directions below to manually start the Internet Connection Wizard, which will walk you through setting up your account.

Manually starting the Internet Connection Wizard

1. From the Tools menu, select Accounts... .


2. Click the Add button, and select Mail... . Account setup will begin.

Configuring Outlook Express with the Internet Connection Wizard


1. Follow the prompts to enter your name and email address, clicking Next after each entry.


2. In the "My incoming mail server is" section, select IMAP.


3. For "Incoming mail server:", enter imap.exch07.cu.clemson.edu .


4. In the "Outgoing" or "SMTP" server field, type:

mail.clemson.edu

5. Click Next to proceed to the mail login information.


6. For "Account name:", enter your username.


7. In the "Password:" field, if you are the only one who uses your computer, enter your password. If you share your computer, do not enter your password, and uncheck the box next to Remember password. Click Next.

Note: Do not choose Log on using Secure Password Authentication.


8. In Outlook Express 4 (but not 5 or 6), it will also prompt you for:


a. "Friendly name:" Enter something you associate with the server and account (e.g., Work Email or My Exchange Account).
b. "Connection type:"


If you wish to dial in automatically when you start Outlook Express, choose Connect using my phone line.
If you usually connect with Dial-up Networking, choose I will establish my Internet connection manually.
If your computer has a direct Ethernet connection, choose LAN.
Note: Outlook Express will be much slower if you are accessing your mail over a dial-up connection.

9. Click Finish, and then click Close. If you are prompted to download the folder list for the IMAP account, click No.


10. From the Tools menu, select Accounts... . Click the Mail tab, and highlight the account you just created.


11. Click the Properties button.


12. Click the General tab. Under "Mail Account", enter a name such as Work Email or My Exchange Account .


13. Click the Servers tab, and, under the "Outgoing Mail Server" section, make sure the checkbox for My server requires authentication is selected.


14. Click the IMAP tab. To avoid error messages when sending mail, uncheck the box next to Store special folders on IMAP server.


15. Click the Advanced tab, and under both the "Outgoing mail (SMTP)" and "Incoming mail (IMAP)" sections, make sure that the checkboxes for This server requires a secure connection (SSL) are selected.


16. Click Apply, then OK, and then Close.

To check your mail, find your mail account in the list of servers and folders on the left. When it asks you to download folders, allow it.

KB #195: How to send and reply to messages in Microsoft Exchange

Composing a new message
From the Compose menu, select New Message. A New Message form will open.


In the "To..." field, type the name of the person you are addressing. You can also click the To... button and select names from the Address Book.


In the "Subject:" field, type your message subject.


In the message body, type your message. Many formatting features are available for the message body, including bold, italics, font, paragraph, text color, bullets, and insertion features.


Click the Send button.

Opening and replying to a message
Messages that are sent to you are listed in your Inbox. When a new message arrives in your Inbox, the header appears in bold. This indicates that you haven't read it.

To open and reply to a message, follow the steps below:

If your Inbox is not already open, click Inbox to display its contents.


To open a message, double-click it.


To respond to the message, click the Reply button. This opens a New Message form that includes the original message text.
Note: If you receive a message that has been sent to more than one person, you can reply to all of the recipients whose names appear in the "To..." and "Cc..." fields by clicking the Reply To All button. However, do not do this unless you are sure that you want your message going to every person listed in these fields.


You can also forward a message to another user by clicking the Forward button.

Type your response, and then click Send.
Deleting a message
You can delete a message, file, or other item that you are reading, or you can select and delete one or more closed items in the folder contents list. To delete a message, file, or another item, follow the steps below:

Select or open the item you want to delete.


From the File menu, select Delete.
Deleted items are moved to the Deleted Items folder. You can retrieve a deleted item by moving it from the Deleted Items folder to another folder. However, by default, the Deleted Items folder is emptied when you quit the Microsoft Exchange client.

KB #332: In Outlook, how do I delete the addresses that automatically appear in the "To:", "Cc:", or "Bcc:" fields?

Outlook autocompletes frequently used email addresses or aliases; that is, addresses or aliases you enter repeatedly are cached and appear automatically after you type the first few letters.

Occasionally you need to delete one of the autocomplete addresses (e.g., when it is a misspelling or an alias changes). You can either delete individual cached autocomplete addresses or empty the entire cache. Follow the appropriate steps below.

Delete an individual address from the autocompletion cache
1. In Outlook, start typing the address as usual until the list of autocomplete addresses come up. Often the list contains only one address, but there may be many more.


2. Use the arrow keys on the keyboard to select the address you want to delete. If the list has only one item, that item should already be highlighted.


3. Press the Delete or Del key.


Clear the entire autocomplete cache


Occasionally, especially in the case of misspellings, you have to clear the entire autocomplete cache. Occasionally that cache is corrupted, and attempting to delete an individual entry fails. In other cases, you may want to delete so many entries that it's easier to clear the whole autocomplete cache. To clear the cache, follow these steps:

1. Close Outlook.


2. Configure Windows to show hidden files.

3. Search for files on your hard drive that contain the keyword *.nk2. The specific steps depend on your version of Windows (and in Windows XP, on how you have your Taskbar configured), but in any case, you need to enter *.nk2 in the search field.


4. In the search results, find the .nk2 file with the name of the profile that you want to reset. Right-click the filename and select Rename.
For example, if your Outlook profile is named dvader, right-click dvader.nk2 and select Rename. Keep in mind that, unless you specifically named your Outlook profile after your username, you probably won't find yourusername.nk2 in the search. You will have to know your profile's name to identify the correct file in the search returns. In most cases, only one file will be found.

5. Change the file's extension to anything other than .nk2. For example, if the file you located is named dvader.nk2, change it to something like dvader.bak or dvader.old .
CCIT recommends against deleting the .nk2 file entirely. If Outlook won't launch, or something within Outlook malfunctions, you may need to recreate your .nk2 file by restoring the .nk2 at the end of the renamed file's name.

6. Restart Outlook. A new .nk2 file will automatically regenerate.

KB #331: In Outlook Web Access, what are the buttons and icons in the toolbar?

The Outlook Web Access (OWA) client should look somewhat similar to normal Outlook. If you use Internet Explorer and are in the new Exchange 2003 environment, the resemblance will be far stronger and quite a bit of the functionality you expect in normal Outlook will be available as well.

In OWA, you will see the Outlook bar icons as you do in the desktop program. The OWA toolbar is along the top beneath your browser's toolbar, and contains buttons similar to the desktop client. When you click some of the buttons, the screen refreshes. At times it may take longer to refresh, depending on the speed of your Internet connection.

From left to right, the icons in the OWA toolbar are as listed below. Within the Microsoft Outlook Web Access window, hover your mouse over the icons to see the descriptions.

On this page:

In Internet Explorer, with your account in the new Exchange 2003 environment
In a non-Internet Explorer browser, with your account in the new Exchange Server 2003 environment


--------------------------------------------------------------------------------

In Internet Explorer, with your account in the new Exchange 2003 environment
Update All Folders (This button is over the folder list.)
New (Click the downward pointing arrow to select a new message, appointment, etc.)
Move/Copy
Delete
Reply
Reply to all
Forward
Show/Hide Reading Pane (Click the downward pointing arrow to select whether to place the reading pane on the right or the bottom, or turn it off completely.)
Check for New Messages
Search
Address Book
Help
In the bar above this icon toolbar is a standard Microsoft yellow folder labeled "Inbox", and next to that you will see (Messages), with a down arrow. Click that, and you will be able to modify the page view. For example, if you select Unread Messages, all the messages marked as Read will be hidden, and you will see only your unread messages.

To the far right, you will see "Items X to X of X", which tells you how many items are displayed on the current page and how many total items you have in that particular folder. To the right of this is a left-pointing arrow against a vertical line; clicking this will show you the first page of items for this folder (if there is more than one page of items). Next to it is a left-pointing arrow which takes you to the previous page. To the right of it is a right-pointing arrow, which will take you to the next page, and continuing right, you'll see a right-pointing arrow against a vertical line, which will take you to the last page of items for this folder.

**************************
In a non-Internet Explorer browser, with your account in the new Exchange Server 2003 environment
New (Click the drop-down menu to select a new message, contact, etc.)
Move
Copy
Delete
Navigate Up One Folder
Rename
Check for New Message
Empty Deleted Items
View (This is a drop-down menu, not a button, and determines how messages are displayed; for example, selecting Unread Messages will hide all read messages and display only those that are unread.)
Address Book
Help
In the bar beneath this icon toolbar, you'll see "Page: X of X", which tells you how many pages of items are in this particular folder. Unlike OWA through Internet Explorer in Exchange Server 2003, you are not told how many items are displayed on the current page. To the right of this, you'll see a left-pointing arrow, which will take you to the previous page. To the right of it is a right-pointing arrow, which will take you to the next page.

KB #198: How to read my Exchange mail Using Windows Mail in Windows Vista

Windows Mail is available in Windows Vista as the successor to Outlook Express. If you do not want to use Outlook or Outlook Web Access (OWA) to read your Exchange mail at Clemson University, you can use IMAP with Windows Mail. Follow these steps:

1. When you use Windows Mail for the first time, the Add Account Wizard will start automatically. If it does not start when you open Windows Mail, from the Tools menu, select Accounts... .


2. Click the Add button, and select E-mail Account... . Then click Next. Account setup will begin.


3. Follow the prompts to enter your name and email address, clicking Next after each entry.


4. From the "Incoming e-mail server type:" drop-down menu, select IMAP.


5. For "Incoming mail (POP3 or IMAP) server:", enter imap.exch07.campus.cu.clemson.edu .


6. In the "Outgoing" or "SMTP" server field, type:

mail.clemson.edu


7. Check the box next to Outgoing server requires authentication.


8. Click Next to proceed to the mail login information.


9. For "E-mail username:", enter your Network ID username.


10. In the "Password:" field, if you are the only one who uses your computer, enter your password. If you share your computer, do not enter your password, and uncheck the box next to Remember password. Click Next.


11. Click Next. Check the box next to Do not download my e-mail and folders at this time. Click Finish.


12. At this point, you will be back at the "Internet Accounts" screen. Under the "Mail" section, highlight the account you just created.


13. Click the Properties button.


14. Click the IMAP tab. To avoid error messages when sending mail, uncheck the box next to Store special folders on IMAP server.


15. Click the Advanced tab, and under both the "Outgoing mail (SMTP)" and "Incoming mail (IMAP)" sections, make sure that the checkboxes for This server requires a secure connection (SSL) are selected.


16. Click Apply, then OK, and then Close.
You will be prompted with a window that says "Would you like to download folder from the mail server you added?". Click Yes.

KB #199: In Mac OS X, how do I synchronize my Exchange Contacts with my local Address Book?

Mac OS X 10.4 (Tiger)
1. In Address Book, from the Address Book menu, select Preferences... .


2. In the preferences window, click General.


3. Click the checkbox next to Synchronize with Exchange, and then click the Configure... button.


4. In the sheet that appears, enter your Network ID username and password. Next to "Outlook Web Access Server:", enter:
xmail.clemson.edu

Replace username with your username. To keep your Contacts regularly synchronized, click the Synchronize every hour checkbox. Click OK.

When synchronization has completed, you will be able to access your Contacts from Address Book or any application that ties into Address Book (e.g., Mac OS X Mail).

Mac OS X 10.3 (Panther)
1. In Address Book, from the Address Book menu, select Preferences... .


2. In the preferences window, click General.


3. Click the checkbox next to Synchronize with Exchange, and then click the Configure... button.


4. In the sheet that appears, enter your Network ID username and passphrase. Next to "Outlook Web Access Server:", enter:
xmail.clemson.edu/exchange/username

Replace username with your username. If you wish, click the Synchronize every hour checkbox. Click OK.

Open iSync, and click the Exchange icon to view the Exchange settings.


5. Next to "For first sync:", you have two options:


To combine your local Address Book and your Exchange Contacts into a single list, choose Merge data on computer and device.
To remove your existing Exchange Contacts and replace them with the contents of your Mac OS X Address Book, choose Erase data on device then sync.


6. Click Sync Now to synchronize your data. If you didn't choose to automatically synchronize your data every hour, synchronize frequently with iSync to keep your Address Book and Exchange Contacts up to date.

KB #200: How to read my Exchange mail using IMAP in Eudora for Windows

Configure Eudora

To configure Eudora to read your Exchange email, follow these steps:

1. To set up a new Personality (Eudora's term for account configuration settings), from the Tools menu, choose Personalities. Then right-click anywhere in the Personalities window and select New. This will begin the New Account Wizard.


2. Once the New Account Wizard is open, click Next and select Create New Email Account.


3. For "Your Name", enter your full name as you would like it to appear. Click Next.


4. For "Email Address", enter your Clemson University email address, and then click Next.


5. For "Login Name", enter your CU username. Click Next.


6. For "Incoming Server", enter imap.exch07.campus.cu.clemson.edu , and then click Next.


7. For "Type of Server", choose IMAP, and then click Next. On the next screen, leave the "IMAP Location Prefix" field blank.


8. For "Outgoing Server", enter:
mail.clemson.edu


9. Select Allow Authentication.


10. Click Next, and then Finish.


Enable SSL


To enable SSL, follow these directions:

1. In Eudora, select Tools, and then Options. Set both "Checking Mail:" and "Sending Mail:" to Required, Alternate Port.


2. To verify the SSL certificate is in place, in Eudora, click the Personalities button. Right-click the Personality that should contain the SSL certificate and choose Properties.


3. Click the Incoming Mail tab, and then click Last SSL Info. If you have not been granted an SSL certificate, you will see an error message that says "You have never checked mail using SSL connection with this Personality since the last time you started Eudora."
Note: The exception to this is when you verify your SSL information by selecting Tools, then Options, and then Checking Mail: ; in this case, you will always see the above error.

Note: At CU, do not check the box next to Enable Certification for sending mail. If you do so you will not be able to send mail through CU's mail relays.

KB #201: Options for arranging the contents of my folders in Microsoft Outlook or Exchange

You may want to organize the messages in your Outlook or Exchange folders into categories for easier handling. For example, you can group all the messages from a specific LISTSERV list. Then you can organize those messages by subject, and then by sender. Outlook and Exchange have handy features for such organization.

Grouping items
To arrange the order of your items, follow these steps:

1. If the Folder List is not visible, in Outlook 2003 and 2007, from the Go menu, select Folder List.

2. Highlight the folder in which items will be grouped

In Outlook 2003, from the View menu, select Arrange By, then select Current View, and then select Customize Current View. The Customize View window will open. Click the Group By... button.

In Outlook 2007 from the View menu, select Current View, and then select Customize Current View. The View Summary window will open. Click the Group By... button.

3. The Group By window will open, displaying four grouping options and one sorting option. By default, no grouping is enabled, and items are sorted in descending order by their received date.

Grouping levels and sorting
You can specify up to four levels of grouping. You also may choose criteria for additional sorting after grouping. Grouping levels are hierarchical: Outlook will group all messages according to the primary criterion. Then, messages that have the same value according to that criterion are further grouped according to the secondary criterion, and so forth. To disable any or all groupings, select None.

4. For sorting, you have the same options, plus Received, Size, and Conversation Thread. You cannot use the same option twice. Once you have selected all of your grouping and sorting options, click OK.

KB #300: OWA, or Outlook Web Access, allows you to check your exchange email from a web browser.

You can access OWA by going to xmail.clemson.edu . You must then log in using your Clemson login and password. Once you are logged in, you should be able to view your exchange mail.

KB #202: UNAVAILABLE - Blackberry Exchange Server is currently being tested and is not widely available for Clemson University use. When synchronizing a BlackBerry, what should I do if I get the error "No Outlook or MS Exchange folder appears to be configured"?

Note: The information below is based on the BlackBerry Support knowledge base article at:

http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/

You may receive the following error message when synchronizing your BlackBerry handheld device:

"No Outlook or MS Exchange folder appears to be configured. Please run Intellisync Configure, and make sure all selected Applications have associated Outlook/MS Exchange folders."

Following are several possible causes for this problem:

Translators have not been selected for the applications to be synchronized.
You need to select translators for the applications to be synchronized. To do this, follow these steps:

1. In BlackBerry Desktop Manager, double-click Intellisync, and then click Configure PIM.
2. Select an application from the "Handheld Applications" list. Click Choose.
3. Select the required translator from the "Available Translators" list.
4. Click Browse (if available) and add the folders you wish to synchronize. Then click OK.
5. Click OK to close the Handheld Configuration window.
6. Repeat steps 2-5 to synchronize remaining handheld applications.
7. Click OK to return to the Intellisync window.
8. Select Synchronize PIM and click Synchronize Now.


A duplicate Windows Messaging Subsystem registry subkey exists. Intellisync is accessing the duplicate subkey to retrieve the Messaging Application Programming Interface (MAPI) information.
In this case, you need to delete the duplicate registry subkeys. Follow these steps:

Warning: This document contains instructions for editing the registry. If you make any error while editing the registry, you can potentially cause Windows to fail or be unable to boot, requiring you to reinstall Windows. Edit the registry at your own risk. Always back up the registry before making any changes. If you do not feel comfortable editing the registry, do not attempt these instructions. Instead, seek the help of a computing support provider.

1. Close Desktop Manager. To open the Registry Editor, from the Start menu, select Run... . In the "Open:" field, enter regedit .
2. Select the HKEY_CURRENT_USER folder.
3. In the Registry Editor window, from the Edit menu, select Find. The Find window will appear.
4. In the "Find what:" field, type Windows Messaging Subsystem and click Find Next to determine how many Windows Messaging Subsystem folders exist within HKEY_CURRENT_USER.
5. Back up and delete any Windows Messaging Subsystem folders that appear higher than the Windows Messaging Subsystem folder in the following registry folder structure:
HKEY_CURRENT_USER\Software\Microsoft\WindowsNT\Current Version\Windows Messaging Subsystem\
6. Close the Registry Editor.
7. Open Desktop Manager and double-click Intellisync.
8. Click Configure PIM.
9. Select an application from the "Handheld Applications" list box, and then click Choose.
10. Click Options and confirm that the correct MAPI profile is selected. Click OK.
11. Repeat steps 9 and 10 for the remaining handheld applications.
12. Click OK to return to the Intellisync window.
13. Select Synchronize PIM and click Synchronize Now.


There are problems with MAPI connectivity.
You need to create a new MAPI profile and associate it with the BlackBerry Desktop Software.

For instructions on how to create a new MAPI profile, see the Microsoft knowledge base article 829918 (for Outlook 2003) or article 195718 (for Outlook 2000).

You can search Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx
For instructions on how to configure BlackBerry Desktop Manager to use the new MAPI profile, see the BlackBerry Support knowledge base article KB-03650 at:

http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/
After you have created the MAPI profile, follow these steps:

1. Navigate to:
c:\documents and settings\username\Application Data\Research In Motion\BlackBerry\
Instead of username, the folder will have your username.

2. Delete the Intellisync folder.
3. Connect the handheld to the personal computer.
4. Open Desktop Manager and double-click Intellisync.
5. Click Configure PIM. The Intellisync configuration files for Outlook will be created.
6. Select Synchronize PIM and click Synchronize Now.


Some Outlook data is corrupted.
Try synchronizing each handheld application separately to determine which application is causing the error. Follow these steps:

1. Open Desktop Manager and double-click Intellisync.
2. Click Configure PIM.
3. Clear the checkboxes next to all but one of the handheld applications, and click OK.
4. Select Synchronize PIM and click Synchronize Now.
5. Repeat steps 2-4 until the error appears. Note which application was selected when the error appeared.
6. Click Configure PIM and ensure that all checkboxes are selected. Click OK.

To back up and remove the corrupt data, follow these steps:

1. In Outlook, create a new personal folder (.pst) file.
2. Copy the Contacts, Calendar, Notes, and Tasks folders from the corrupt personal folder to the new personal folder.
3. In Desktop Manager, double-click the Intellisync icon, and then click Configure PIM.
4. Select an application from the "Handheld Applications" list box, and then click Choose.
5. Click Browse.
6. Remove the corrupt personal folder from the list. Add the new personal folder, and then click OK.
7. Repeat steps 4-6 for the remaining handheld applications.
8. Click OK to return to the Intellisync window.
9. Click Auto Start and clear the Synchronize PIM checkbox. Click OK.
10. Connect the handheld to the personal computer.
11. Double-click the Backup and Restore icon, and then click Advanced.
12. In the "Handheld Databases" list box, select the database for the application that was causing the error (see the steps above).
13. Click Clear.
14. In the Warning window, click OK.
15. Click Close.
16. In the Backup and Restore window, click Close.
17. Double-click the Intellisync icon.
18. Click Auto Start and select the Synchronize PIM checkbox. Then click OK.
19. In the Intellisync window, select Synchronize PIM and click Synchronize Now.

If the error still appears after completing the steps above, configure advanced logging and send the PtTrace.log and tif.log files to BlackBerry Technical Support for review. For instructions, see the BlackBerry Support knowledge base article KB-01451 at:
http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/

KB #203: In Outlook for Windows, how do I allow other users to view my Calendar or other folders in my Exchange mailbox?

In Outlook for Windows, if you have an Exchange mailbox, you can allow other users within your Exchange organization to access folders in your Exchange mailbox, including your calendar. You can use Microsoft Outlook to share your mailbox folders and to access other users' mailbox folders that have been shared with you.

Outlook allows two types of sharing:

Folder permissions: This type of sharing allows selected users to view the contents of a specified folder, but does not allow other users to send email on your behalf. When setting up folder permissions, you can determine exactly how much access a given user has to your folder. There are nine roles with different permissions that you can assign to users:


Owner: Users with this role have full rights to the mailbox, including assigning permissions; you should not assign this role to anyone.
Publishing Editor: Can create, read, edit, and delete all items, and create subfolders
Editor: Can create, read, edit, and delete all items
Publishing Author: Can create and read items, create subfolders, and edit and delete items they've created
Author: Can create and read items, and edit and delete items they've created
Nonediting Author: Can create and read items, and delete items they've created
Reviewer: Can read items
Contributor: Can create items
None: This role gives no permissions for the selected accounts on the specified folder.


Delegates: You can also designate users as delegates. You can give delegates different permissions, but they have the additional ability to send email on your behalf. By default, a delegate has Editor permissions on the Calendar and Tasks folders.

Setting folder permissions in Outlook

First, you must give the other user access permission to both the mailbox and the specific folder in the mailbox. You must assign permissions along the entire path down to the folder you want to share. For example, if you have a subfolder in your Inbox that you want others to have access to, you have to assign permissions to the mailbox folder, the Inbox folder, and the subfolder. To set permissions on folders, follow the steps below:

1. Open Outlook, and find the Folder List. If you don't see the Folder List, from the Go (Outlook 2003 and 2007)menu, click Folder List. Then, from the Folder List, right-click (for Macintosh, Ctrl-click) the folder you wish to share (this could be your mailbox, Inbox, or calendar, or a subfolder).


2. From the menu that appears, select Properties, then click the Permissions tab (for Macintosh, the Permissions... tab).

3. Click Add... , and select the users to whom you wish to grant permissions from the resulting dialog box. After each selection, click Add-> . When you have added all the users, click OK.


4. You can now select what permissions to grant to these users. If you want to grant users only the ability to view items in this folder, you should assign the role of Reviewer. For more information on the specific permissions you can grant, see the list above.

To grant permissions, select a name from the box beneath "Name:" and "Permissions:", then from the drop-down menu beside "Permission Level:" or "Role:", make your selection. You can also create custom permissions by making selections from the checkboxes and radio buttons within the "Permissions" area. Once you've finished making your selections, click Apply, then OK.

Note: In the list under "Name:", there is a group called "Default", which includes everyone at Clemson University who has an Exchange account. Under normal circumstances, you should not assign permissions to it; you should leave it set to None. If you grant any permissions or assign a role to it, you are granting those permissions to everyone with an CU Exchange account.


5. The users to whom you have granted permissions must now set up Outlook to view your folders.

KB #204: Systems warning received. User cannont send or receive messages.

Exchange mailboxes have a default quota of 2GB. The quota limit works as follows:

When your mailbox reaches its quota, the system sends you warnings and you cannot send messages or receive messages.

You will still have access to your account in order to perform housekeeping, but your mail functionality will be suspended until you are within quota.

KB #205: In Exchange ActiveSync, what is "Always Up To Date"?

Microsoft's mobile phone operating systems have included in the Exchange ActiveSync software a feature called "Always Up To Date". This feature allows a user to keep Microsoft's Windows Mobile phone devices in constant contact with the Exchange 2003 server.

Always Up To Date or AUTD uses an SMS or text messages generated from the Exchange 2003 server to notify the Windows Mobile phone that a change has occurred to an item in the user's Exchange mailbox. This change could be a change to the Inbox, Calendar, or Contacts, such as a new appointment, new email, or a new contact item.

The first time a user configures a mobile device for synchronization, only the Inbox, Calendar, and Contacts folders can be set up for AUTD. After the first synchronization has successfully completed, the mobile device contains the complete mailbox folder hierarchy (except for Tasks and Journal), and the user can configure additional folders for AUTD.

Users who choose to use this function in Exchange ActiveSync should be aware that additional costs can be incurred by using this feature. Many cellular providers charge users on a per SMS basis. These messages and charges are most often charged separately from the cellular data plan. This may result in higher cellular phone bills than expected for users who are not signed up for a SMS (text messaging) plan.

In addition to SMS charges, the AUTD feature will likely result in high data consumption; as opposed to manual sync (initiated by the user), with AUTD the Exchange server is going to contact the device every time a change occurs in the user's Exchange mailbox. It would be beneficial to sign up for an unlimited data plan with their cellular provider if the user plans on using AUTD.

KB #206: How to change my personal information displayed in the online CU Phone Book or the Exchange Global Address List?

The names and information of people associated with Clemson University are provided by different university groups, and maintained and cross-checked by different CCIT systems. Therefore, the specific instructions for changing or removing your information in the Clemson Phonebook (and the Exchange Global Address List [GAL], which is fed by the same data), can vary, based on what you want to change. Additionally, certain fields in the online Clemson Phonebook are controlled by particular offices within the university, and only those offices can change them.

Contact the information provider

If you want to make changes not available through the Clemson Phonebook, you will have to contact the information provider:
• If you are a student, you should contact the Office of the Registrar.
• If you are a non-academic employee, you should work with your departmental human resources representative or contact the human resources office.

• If you are an academic appointee, you should contact the Dean of Faculties or the academic affairs office.

There may be a delay between the time you submit the new information to your information provider and the time it appears in the Clemson Phonebook. This is a result of the normal process of information going through proper channels. In general, you should see the updated information within a minimum of 24 hours and a maximum of a week.

Departmental and organizational accounts

To change the display information for your departmental or organizational account, which will have no entry in the Clemson Phonebook, contact the Service Desk at ithelp@clemson.edu.

KB #207: How to recover deleted items in Outlook

The CCIT Exchange server is configured to save permanently deleted items in retention for 30 days after being deleted. By default, Outlook installations will only allow users to use the "Recover Deleted Items" from the "Deleted Items" folder.

Items become permanently deleted from several methods:
-Emptying the "Deleted Items" folder
-"Hard deleting" items (Holding down SHIFT while deleting)
-A separately configured email client is configured to POP, therefore moving emails directly from the Exchange mailbox to the local machine.

The below instructions will show you how to recover premanently deleted items from your "Deleted Items" Folder.

1. Click on "Tools> Recover Deleted Items . . ."
2. When using this feature, users will see a window that will show all items in the retention, and can be sorted by Subject, Date deleted, From , and Date originally received. Items can be highlighted (single or multiple items) and then users can click on the "recover" icon. This will send the item from retention back to the folder that it was permanently deleted from (in this case - "Deleted Items" folder).
3. As you'll notice, you cannot recover items in detention from other folders within a mailbox. Trying to recover deleted items from your Inbox will give you the result of the "Recover Deleted Items" option grayed out.

***This should only be done by local technical support staff***

By following the instructions below, deleted items can be recovered from any mailbox folder, assuming it's within the 30 day window.
Make sure to close Outlook, then use the following instructions to install the registry and Dword keys:

1. Create a new Dword value named DumpsterAlwaysOn set to 1 (one) in the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options
2. Once this is done, you must restart Outlook.

Select the parent folder and click Tools, then Recover Deleted Items... . You can then choose anything within that folder to restore from the last 15 days.

For more information, see article 178630 in Microsoft's knowledge base.

You can search Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx5.

KB #208: In Microsoft Outlook, OWA, or Exchange, how can I change the order in which my messages are listed in the folder?

In Microsoft Outlook, Outlook Web Access (OWA), and Exchange, you can sort your messages in ascending or descending order based on one of several criteria, including date, name of sender, size, and subject. To do so, while in the folder, click one of the column headers (e.g., From, Subject). To reverse the order, click the column header again. The header of the sorted column will have a triangle. The triangle will be pointing up for ascending (e.g., A-Z or 1-9) order, and down for descending (e.g., Z-A or 9-1) order.

If your messages are not sorted by arrival time and date, you may have clicked one of the other column headers by mistake. To re-sort your messages according to when they arrived, click the Received column header.

KB #209: How to fix an "exceeding" or "over size limit" message In Microsoft Outlook 2002 and 2003 for Windows

An error message such as "your mailbox is over its size limit" indicates that you have exceeded your Exchange server quota.

You can check your disk quota by using the mailbox cleanup tool in Outlook 2003 and 2007. (This tool is not available in prior versions of Outlook.)

1. From the Tools menu, select Mailbox Cleanup... .


2. Click the View Mailbox Size to view your usage.

Check for large messages and attachments

To search for messages and attachments over a specified size, follow the directions below to use Advanced Find:

1. From the Tools menu, choose Mailbox Cleanup... .


2. Click the radio button Find items larger than. You can leave the default value of 250 kilobytes or increase it to narrow your search to larger messages. (1024 kilobytes equals 1 megabyte.)


3. Click Find... .


4. In the Advanced Find window, click View, then Arrange By, and then Size.

Now that you have a list of messages in the Advanced Find window that are over a certain size, you must choose what you want to do with those messages:

You can delete them by right-clicking each message in the Advanced Find window and choosing Delete.

You can open each message, save its attachment(s) to a local folder, and then remove the attachment(s) from the message. This will allow you to keep the email message without the attachment counting against your Exchange quota. Below are the steps for this procedure:


1. In the Advanced Find window, double-click the message.
2. Right-click the attachment(s) and click Save As... .
3. Browse to the folder you would like to save the attachment in and click Save.
4. Right-click the attachment(s) and click Remove.
5. From the message's File menu, select Save to save the message without the attachment(s).


You can move messages over a certain size to a personal folder file within Outlook. You can drag messages from the Advanced Find window to your personal folders in the left pane of Outlook.

Archive old items

Archiving messages in Outlook saves old messages by date to a personal folder file (.pst file). As messages in Outlook age, AutoArchive places these messages into a personal folder file.

For more information, see the Knowledge Base document 00279 In Microsoft Outlook 2003 and 2007, what is AutoArchive, and how do I use it?

To archive items manually in Outlook, select the folder you wish to archive, then from the File menu, select Archive... . This will archive all the messages in that folder, according to the settings you give.

KB #211: For Mac OS X, what software can I use to access my CCIT Exchange account?

Currently, the only Outlook client for Macintosh computers is Outlook 2001. As of June 30, 2006, Microsoft has retired support for Outlook 2001, and does not offer Extended Support for critical security updates.

You have several alternatives to using Outlook to access your Exchange mail at CU:

Entourage 2004: Microsoft Entourage 2004 is the supported Exchange client for Macintosh users. The latest Entourage release supports Exchange Server features such as assigning delegates, granting folder permissions to mailbox items, opening delegated or shared mailboxes, and fully accessing the Global Address List and Public Folders.

Outlook Web Access: You can use Outlook Web Access (OWA) to read your email, access your calendar, and maintain your contacts in a web browser.

IMAP clients: You can use an IMAP client to access your Exchange email, although you will lose some of the functionality available in Entourage 2004.

LDAP clients: You can use LDAP to access the Exchange Global Address List.

Address Book and Contacts: In Mac OS X 10.3 and later, you can use Address Book and iSync to access your Exchange Contacts.

KB #213: What is Outlook Web Access (OWA)?

Outlook Web Access (OWA) is a service that allows Exchange users at Clemson University to access their Exchange mailboxes over the Internet using a web browser. OWA provides basic email functionality through a web interface to a secure site, allowing you to read your email from anywhere in the world without having to reconfigure a browser or email client software. OWA is available at:

http://xmail.clemson.edu/

On the login page, enter your username, XID and password

In OWA, you can send and receive messages and attachments, create folders and organize messages within the folders, view calendar appointments and contacts, look up names in the Global Address List (GAL), and set up the Out of Office Assistant.

Some features of the Outlook client such as signature files, spellchecking, and personal distribution lists are only available when using Internet Explorer in the Exchange 2003 environment. In IE, OWA 2003 has a look and feel that is very similar to Outlook 2003.

OWA opens the Inbox folder by default, and you cannot change this. For purposes of security, your session will time out after some period of inactivity.

KB #214: How to address email in Microsoft Outlook or Exchange

In Outlook or Exchange, you can address email one of two ways:


Enter an address in the "To..." field of the message creation window.


Select recipients from the Address Book.
Using the "To..." field
When using the "To..." field, you can do one of the following:

Enter a complete email address in the form username@domain (e.g., jdoe@hotmail.com ).


Enter the username only (without @domain) of someone listed in the Exchange Address Book. If the user does not have an Exchange account, Exchange will try to resolve the username against the Global Address List (GAL). If it succeeds, the message will be delivered to the preferred email address of that user. If it cannot resolve the username, a red line will appear under the username or address in the "To..." field.


Enter a name that appears in the Exchange Address Book, in the GAL, or in your Contacts. If the name is unique, the message will be sent. If the name is not unique and appears in the Exchange Address Book, you will be presented with a list of matches from which to choose.
Note for 2003 or 2007 users: The AutoComplete feature in can interfere with Exchange resolving the address against the GAL. For more information, see the Knowledge Base document 00301 - In Outlook 2003 or 2007, what is AutoComplete Addressing?

When entering multiple addresses for recipients, separate the addresses with a semicolon.

Using the Address Book

1. With the message window open, from the Tools menu, select Address Book... . You can also click the To... button to open the Address Book.


2. Find the name of the intended recipient by selecting from the list or typing a name into the search box.


3. Highlight the name, and click the appropriate box (i.e., To-> for primary recipient, Cc-> for carbon copy, or Bcc-> for blind carbon copy).


4. When finished, click OK.

KB #215: What is Exchange ActiveSync?

Exchange ActiveSync is a data synchronization service that allows browser-enabled cell phones, Microsoft Windows Mobile devices, and certain Palm devices to access corporate information in the Microsoft Exchange Server 2003 environment. It allows mobile users to access Email, Calendars, and Contacts, and to retain this information while offline.

The synchronization of Email, Calendar, and Contacts requires a PDA with the capability to connect to the Internet. You can connect directly from the device using a WiFi or cellular network.

Note that a traditional connection to a network-connected computer using the cradle, USB, infrared, or Bluetooth synchronizes via the desktop ActiveSync client. Exchange ActiveSync is an additional server-based synchronization agent that removes the dependency of a desktop computer and leverages the wireless capability of the device. The two methods of ActiveSync can be used in combination or independent of each other.

For more information, see the following article from Microsoft TechNet:

http://technet.microsoft.com/en-us/exchange/bb288524.aspx

KB #216: how do I allow others to read or create items in a folder on my account or view others' accounts?

Giving others access to my folders

First, make certain that you have given the other user permission to access the specific folder in your mailbox as well as access to your mailbox itself. You have to assign permissions through the entire path down to the folder you want to share. For example, if you have a subfolder in your Inbox that you want others to have access to, you have to assign permissions to the Mailbox folder, the Inbox folder, and to the subfolder. Here are the instructions for setting permissions on folders:

1. From within Outlook, highlight the folder for which you wish to set permissions. Then from the Files menu, select Properties. Alternatively, you can right-click the folder and select Properties.


2. Click the Permissions tab, then click Add... .


3. In the Add Users window, select the Exchange accounts for which you are setting permissions, then click Add-> for each one to place it in the "Add Users" list. When the list is complete, click OK.


4. On the Permissions tab, you will see a list of users you added. Beneath "Role:", the users will have whatever default permissions were set when you added them. (The default is usually "None", unless you have changed it.)


5. Highlight the name of a user or set of users for whom you wish to change permissions. To select a set of users, highlight the first user of the set, hold down the Shift key, and click the last user you choose for the set.


6. Once you've selected the users, select the appropriate permissions and click OK.

Viewing others' folders

You will not automatically see other users' folders for which you have access; rather, you have to manually view them, as follows:

1. From within Outlook, click Tools, then Account Settings... .


2. Select Microsoft Exchange Server, then click Change.


3. Select More Settings then the Advanced tab. Next to the "Mailboxes" field, click Add... .


4. Type the name of the mailbox you want to view, and click OK.


5. The new mailbox name should now appear in the "Mailboxes" field of the Advanced tab. Click OK twice to close all dialog boxes.


6. You should now be able to see the other user's Mailbox folder (and any subfolders to which you have access) in your folder list.

KB #219: How to copy lists between two different Exchange accounts in Outlook 2003

You can copy and paste the contacts and distribution lists from one Exchange account to a different one. To do this, you need to have Outlook configured to check both accounts.

After you have both email accounts available in Outlook, follow these instructions:

1. From the Go menu, select Contacts. On the left side you should see several contact lists under "My Contacts". For example, you should see a default Contacts list for your default e-mail account, as well as different contacts lists for the other email accounts. They will have different names, e.g., Contacts in Mailbox - (user box).


2. Right-click the contact list for the email account from which you want to copy. From the menu that appears, select Open in New Window (this opens the second contact list in a new window to make the contact list transfer easier).


3. If you want to select all of the contacts instead of just one, go to the Edit menu and choose Select All. Otherwise, select the contacts you wish to copy by using one of the following methods:


Select a single contact by clicking it.
Select a group of contacts by clicking the first one, holding down the Shift key, and then clicking the last one.
Select several individual contacts by holding down the Ctrl key while clicking each one.


4. After all the contacts are selected, from the Edit menu, select Copy. Then paste the item(s) into the contacts list to which you want to add the new contacts. Make sure you select the correct window before pasting. The windows are very similar, and it's easy to make a mistake.

KB #220: Using Microsoft Outlook 2003 or 2007 for Windows, how can several people use the same computer to access Exchange mail?

To allow multiple Outlook users on a single computer, you will need to enable profiles, and create one for each user. Each user will need to create a new profile when starting Outlook for the first time. If you do not do this, even if you log into the correct domain account, you will receive an error message informing you that Outlook could not open the Inbox.

Note: The Windows XP default desktop view and Start menu are different from the Windows Classic View (e.g., in Windows 2000). Therefore, navigating to certain items can be different. In the interest of broad applicability, most Knowledge Base instructions assume you are using Classic View.

Enabling profiles
Note: You only need to do this once; you can create subsequent new profiles starting with the instructions in the "Creating profiles" section.

1. From the Start menu, click Settings, then Control Panel.


2. Double-click the Mail icon, and click Show Profiles... .


3. Select Prompt for a profile to be used, then click OK.

Creating profiles

1. Exit and restart Outlook. When you are prompted to choose a profile, click the New button.


2. Under "Profile Name", enter the user's username or real name. Click OK.


3. Choose Add a new e-mail account and click Next.


4. Choose Microsoft Exchange Server and click Next.


5. In the field "Microsoft Exchange server", enter exch07.campus.cu.clemson.edu .
Note: In Outlook 2003 and 2007 you will also see a checkbox for the optional Use Cached Exchange Mode feature.

6. In the field "User Name", enter the user's ADS username and click Check Name. The username should resolve to a "Last Name, First Name" format. Click Next.


7. On the next screen, click Finish.


8. Users will be prompted to select their profiles when starting Outlook.

If the workstation has a default login or the person who logs in accesses multiple accounts, you need to set network security to None for the appropriate profile(s).

Removing a profile

1. Click Start, then Settings, and then Control Panel.


2. Double-click the Mail icon, then click the Services tab.


3. Click Show Profiles... , then click the General tab.


4. In the "Profiles" box, choose the profile you wish to delete and click Remove.

KB #301: AutoComplete Addressing

Outlook 2003 or 2007 come with an addressing feature called AutoComplete, which is turned on by default. AutoComplete remembers addresses you have recently used; when you type a minimum of three characters which match previously used addresses, it will complete the address with a unique match from the list of remembered addresses. These addresses are already resolved, and thus ignore any lookup in the Global Address List (GAL) or your Contacts.

Note: When you enter an address in the "From:" field, it is critical that it resolves to the GAL, not to the SMTP address; for example, "Fudd, Elmer" instead of efudd@clemson.edu . If the "From:" field resolves to username@clemson.edu , you will see a permissions error. If you watch as you type the username, and see username@clemson.edu display in the list, highlight it and delete it. This effectively removes it from the list of remembered addresses.

To disable AutoComplete:

From the Outlook Tools menu, click Options... .

************************
Exchange Implementation Team - Best Practice Guidelines
The AutoComplete feature in Outlook allows you to reference previously used email addresses when specifying email recipients. As you start typing an address in the TO:, CC: or BCC: fields, a drop down box will appear allowing you to select a previously used address. This feature is similar to the Internet Explorer browser feature for specifying URLs.

If you have incorrect addresses or addresses you no longer require in your AutoComplete list, you can delete them by selecting the unwanted name using the up or down arrow on the list and clicking the DELETE key.

We recommend that you leave the AutoComplete feature turned on. For more information about this feature, type “autocomplete” in the “Ask a Question” box.




Click the Preferences tab, then click Email Options... .


Click Advanced Email Options... , then deselect the checkbox next to Suggest names while completing To, Cc, and Bcc fields. Then click OK to close each of the three open windows.

KB #312: How to find and delete rules that do not appear in the Rules Wizard or Inbox Assistant in Outlook 2003 or 2007

Rules in Outlook (any version) sometimes spontaneously disappear from the Inbox Assistant or Rules Wizard yet remain active, making it difficult to delete unwanted rules. Several issues (some known, some unknown) can cause this behavior, but it often occurs when a rule is created on a computer that is subsequently wiped. When the original profile is deleted, the rule fails to show up in any version of Outlook on any computer.

Outlook 2003 and 2007 provides three command line utilities to delete rules that might not be visible via the Outlook client.

/cleanclientrules Starts Outlook and deletes client-based rules
/cleanserverrules Starts Outlook and deletes server-based rules
/cleanrules Starts Outlook and deletes client- and server-based rules

Note: These command line switches are not available in earlier versions of Outlook.

Outlook.exe is the command that starts Microsoft Outlook. A command-line switch is the addition of / (forward slash) followed by the switch name and any parameters the switch has.

To use these command line utilities, do the following:

1. Search for the Microsoft Outlook executable file, Outlook.exe, and make a note of the path to it. For example, the path might be:
C:\Program Files\Microsoft Office\Office11\Outlook.exe


2. Click Start, and then click Run... .


3. In the "Open:" box, type the complete path you noted in the previous step, including the file name. Press the Spacebar once, and then type / (forward slash) followed by the switch. For example, to use the cleanrules switch, the command you enter should look like:
"C:\Program Files\Microsoft Office\Office11\Outlook.exe" /cleanrules Note: Paths that include spaces between words must be enclosed in quotation marks and are case sensitive.


4. To run the command, click OK.
Portions of this Knowledge Base document were taken from documents found in Microsoft Outlook help.

KB #313: How to add an attachment to an item or mail message in Outlook for Windows

Follow the steps below to attach a file or mail message to an Outlook item (e.g., an appointment request) or email message.

Attach a file to a message or item


1. Create or open the message or item to which you want to add an attachment.


2. Click in the body of the message or item, and then click the Insert/Attached File icon on the toolbar (which, if present, looks like a paper clip). Alternatively, from the Insert menu, choose File... .


3. In the window that opens, navigate to the file that you want to attach. Click it once to select it and then click the Insert button. Alternatively, simply double-click the file.
You can also click the down arrow beside the Insert button for a list of insertion options.

4. Back in the message or item, click either Send or Save and Close.
Note: By default, Microsoft Outlook blocks certain attachment files (such as those ending in .bat, .exe, .vbs, and .js) that can contain viruses. You will be asked whether you really want to send a potentially unsafe attachment. If you click Yes, Outlook will send the attachment. Additional potentially unsafe attachments are blocked from delivery to Clemson University email accounts.

Insert a mail message into another mail message or an item


1. Create or open the item or message into which you want to insert a message, and then click in the body of the item or message.


2. If Microsoft Word is your email editor, click the arrow next to the paper clip icon, and then click Item. Otherwise, from the Insert menu, select Item... .


3. Locate and select the message that you want to attach, and then click OK.


4. In a message, click Send; in any other type of item, click Save and Close.
This information was adapted from the help available within Outlook. To access Outlook help, from the Help menu, select Microsoft Outlook Help, or press the F1 key.

KB #330: In Outlook, description of message formats available, and how to change formats

Microsoft Outlook can send and receive messages in HTML, plain text (text-only), and Rich Text Format (RTF).

HTML format
You can create a message in Outlook in HTML format. This format supports text formatting, numbering, bullets, alignment, horizontal lines, pictures (including backgrounds), HTML styles, stationery, signatures, and web pages. Since most popular email programs use HTML, it's the format to use if you send most of your messages over the Internet, and is also useful if you send most of your messages within an environment that uses Microsoft Exchange Server.

Plain text and RTF
Plain text format is one that all email programs understand; however, it doesn't support bold, italic, colored fonts, or other text formatting. It also doesn't support pictures displayed directly in the message body (although you can include them as attachments).

RTF is a format that Outlook 97, 98, 2000, 2002, and 2003, and Exchange Client versions 4.0 and 5.0, understand. You can use RTF when sending messages within an environment that uses Microsoft Exchange Server; however, CCIT recommends that you use HTML. RTF supports text formatting, including bullets, alignment, and linked objects. Outlook automatically creates meeting and task requests and messages with voting buttons in RTF format, regardless of the default format you have set.

Changing message formats
In most cases, you won't need to change the message format. When you send an HTML message to someone whose mail program doesn't understand HTML, the recipient's mail program automatically displays a plain text version in the message body. When you send an RTF formatted message over the Internet, Outlook converts it to HTML by default. If the Internet-bound message is a task or meeting request, Outlook automatically converts it to iCal format, a common format for Internet calendar items, so that other email programs can understand the request. When you reply to a message, Outlook automatically uses the format the message was created in (except in the case of an RTF message sent over the Internet, as noted previously).

In some cases, you may prefer to use a different format for a specific message. For example, someone may send you a plain text message, but you want to forward or reply to it using HTML format and the features it supports. Or, you may always want to use a certain format for a specific contact (e.g., if you frequently send mail that contains linked objects, which only RTF supports). Outlook offers you the flexibility you need for such situations, as follows:

Change the default message format for all new messages:


1. From the Tools menu, click Options... . Then click the Mail Format tab.
2. From the "Compose in this message format:" drop-down list, click the format you wish to use.


Specify the default message format for one new message:

From the main Microsoft Outlook window, from the Actions menu, select New Mail Message Using, and then select the format you wish to use (e.g., Plain Text).

Change the format of a message you received or already created:

With the message open, from the Options or Format menu, select the format you wish to use.

Change the format for all messages sent to a particular contact:
1. Open the contact. In the "Email" box, double-click the contact's email address.
2. From the Internet Format list, select the format you wish to use for messages to this recipient.

Also see KB article 00322, "How do I force my email to display mail as text-only (plain text)?

KB #222: In Outlook for Windows, how do I make other users delegates so that they can send email on my behalf?

In Outlook for Windows, if you have an Exchange mailbox, you can allow another user within your Exchange organization to send email messages on your behalf. To do so, you must add that user as a delegate to your mailbox. You may give a delegate different permissions for different folders, so you can control access to items in your Exchange mailbox.

Note: You should make another user a delegate only if you want that user to be able to send email on your behalf. If you only want to allow a user to view the contents of a folder without being able to respond on your behalf, do not make that user a delegate. Instead, use folder permissions to grant access to the folder.

Adding delegate(s) to your Exchange account
1. In Outlook, from the Tools menu, select Options... .


2. Click the Delegates tab at the top of the screen, then click the Add... button.


3. Select the Exchange users you wish to add as delegates. When you've finished selecting users, click OK. A new dialog box will appear.


4. In the dialog box, you can set the permissions for the users you have selected. If you added just one user, the settings you choose will control the permissions for that user. If you added multiple delegates at the same time, the settings you choose will control the permissions for all of these delegates.
By default, Outlook gives delegates "Editor" permissions for the calendar and tasks folders. Editors have the ability to read, create, and modify items in your mailbox. You can modify individual delegate permissions at a later time by selecting a delegate's name from the Delegates dialog box and clicking Permissions.

5. Once you have made your selections, click OK.
The users you selected will now have the privileges you granted them, but they will have to set up Outlook to access your folders.

KB #223: In Microsoft Outlook 2000 and later for Windows, how do I automatically forward all of my mail to another address?


You can use Outlook Inbox rules to handle all incoming mail. Using these rules, you can easily forward, filter, or move your incoming mail. To do so in Outlook 2000 or later, follow the instructions below:

1. In Outlook 2003 or 2007, from the Tools menu, select Rules and Alerts, and then from the Rules tab, choose New Rule... . select Start from a blank rule, and then select Check messages when they arrive. Click Next.

2. Do not check any boxes under "Which condition(s) do you want to check?" Click Next.

3. When asked, "This rule will be applied to every message you receive. Is this correct?", click Yes.


4. If you do not want a copy left in your Inbox, check delete it. Whether you choose to have items deleted or not, to avoid exceeding your quota, you will need to periodically log into your Exchange mailbox to clean out your Inbox and/or empty the Deleted Items folder. If you do not have access to the computer where you have Outlook installed, you can clean out your Inbox using Outlook Web Access (OWA).


5. Check redirect it to people or distribution list. In the lower pane, click people or distribution list. This will open the Rule Address window with the address book. To enter an email address, under "Specify to whom to forward", in the right pane, click to position your cursor, and enter the email address to which you would like to forward your mail. Note: If you use username@clemson.edu , you will receive duplicate messages in your Exchange Inbox and the mail will not be forwarded from your Exchange mailbox. This is because username@clemson.edu is a valid address for your Exchange mailbox, regardless of how your preferred address is set.

You may also enter the full Internet address for a non-CU account to which you want your mail to be forwarded, as in the following examples (replace username with your username):

username@hotmail.com

username@yahoo.com

6. Click OK, and then click Next.
Note: The action permanently delete it cannot be combined in a rule with the redirect it to people or distribution list action, since the latter is considered a server-only action. See step 5 above.

7. Apply exceptions only if you do not want the rule to forward all messages. Click Next.


8. Under "Please specify a name for this rule:", type something descriptive, such as: Forward all messages to Yahoo

If you want all of the messages currently in your Inbox to be forwarded according to this rule, check Run this rule now on messages already in "Inbox". (Leaving it unchecked will forward all messages that arrive after you finish creating this rule.) If you want this rule to start working immediately, leave Turn this rule on checked.

9. Click Finish. Close the Rules Wizard by clicking OK.

Now, any mail sent to your Exchange mailbox will be forwarded to the address you listed in the above procedure. You may return to the Rules Wizard any time to toggle this rule on or off with the checkbox.

KB #224: How to move or copy messages using Microsoft OWA for my Exchange account

Follow the appropriate steps below to move or copy a message using Microsoft Outlook Web Access (OWA):

Outlook Web Access 2003 using Internet Explorer

1. Open the message you want to move or copy.


2. Click the Move/Copy icon (a yellow folder obscuring a white document behind it, with a blue arrow pointing from the document to the folder). This will open another window that displays a list of folders in your Inbox.


3. In the Move/Copy Item window, select the folder into which you wish to move or copy the message. For a subfolder, click the higher folder shown, and the subfolders will appear.


4. Click either Move or Copy. If you decide not to move or copy the message after all, click Close. The Move/Copy window will close.


5. You can now close the message window and click the Check for New Mail icon (an envelope in a hand) to refresh the screen. You will notice that the message has been moved.

Outlook Web Access 2003 with a browser other than Internet Explorer

1. Open the message you want to move or copy.


2. Click either the Move or the Copy icon. (These are two separate icons. The Move icon will be a yellow folder obscuring a white document behind it, with a blue arrow pointing from the document to the folder. The Copy icon will be the same thing with a + [plus sign] on the lower right corner of the folder.)


3. In the Move Folder Picker screen, you will see a radio button selection of top level folders. You can drill down through the folders by clicking the name (not the radio button on the left). Once you've found the folder into which you want to move or copy the message, select that folder by clicking the radio button on the left. Then click the Apply button in the upper right corner.


4. You can now close the message window and click the Check for New Mail icon (an envelope in a hand) to refresh the screen.

Outlook Web Access 2000 using any browser

Note: Although the dialog box will be titled Move/Copy, you will have only the option to move an item, not copy it.

1. Click the Move icon (a yellow folder obscuring a white document behind it, with a blue arrow pointing from the document to the folder). This will open another window that displays a list of folders in your Inbox.


2. In the Move/Copy Item window, select the folder into which you wish to move or copy the message. For a subfolder, click the higher folder shown, and the subfolders will appear.


3. Click OK. If you decide not to move or copy the message after all, click Cancel. The Move/Copy window will close.


4. You can now close the message window and click the Check for New Mail icon (an envelope in a hand) to refresh the screen. You will notice that the message has been moved.
For more information on using OWA, with your Inbox displayed, click ? (the question mark) at the top right.

KB #225: Duplicate messages or missing items in Entourage 2004

If you have experienced folder duplication and data loss in Entourage 2004, follow these steps:

1. Quit Entourage 2004 immediately.


2. Download and install Office 2004 for Mac 11.2.1 Update from the Microsoft web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=4393460e-d
Do not start Entourage 2004.

3. Disconnect from the network.


4. Start Entourage 2004. Then, delete all Exchange Server accounts. To do this, follow these steps:


a. From the Tools menu, select Accounts, and then click the Exchange tab.
b. Click an Exchange Server account, and then click Delete.
c. Repeat steps 4a and 4b for the remaining Exchange Server accounts.


5. Quit Entourage 2004, and then reconnect to the network.


6. Start Entourage 2004. Then, add the Exchange Server accounts. To do this, follow these steps:


1. From the Tools menu, select Accounts, and then click the Exchange tab.
2. Click New, and then specify the settings that you want for the account.
3. Repeat steps 4a and 4b for the remaining Exchange Server accounts that you want to add.

KB #227: Messages sent from my delegates not show up in my Sent Items folder

In Microsoft Outlook, sent messages always go in the Sent Items folder of the sender. Any messages sent by a delegate on someone else's behalf will appear in the delegate's Sent Items folder, not the Sent Items folder of the person for whom the delegate has sent the message.

When sending messages as a delegate, you have two options to have messages appear in the Sent Items folder of the person for whom you are a delegate:

Open your mailbox and the person's mailbox for whom you are a delegate. (For information about opening other users' mailboxes, see the Knowledge Base document 00235 - In Microsoft Outlook, how do I view other users' calendars, or other folders to which I have access?) Then drag and drop the sent message from your Sent Items folder to the Sent Items folder of the user for whom you are a delegate.


You can use the "Bcc..." line within the original message to copy the person for whom you are a delegate. The person for whom you are a delegate will receive a copy of the original message, but the recipient will not see any names that you list in the "Bcc..." field.

Outlook 2003 or 2007: If you use Word as your email editor, open a new message and on the Options button, click the arrow to display a drop-down menu. Then from the drop-down menu, select Bcc so that it is checked.

If you do not use Word as your email editor, open a new message and click View. Then select Bcc Field so that it is checked.

KB #228: How to add an additional mailbox to my Folder List in Microsoft Outlook 2003 or 2007

Using Microsoft Outlook 2003 or 2007, to add an additional mailbox to your Folder List, you must first add sharing permissions to the mailbox and folders that you wish to share. You can share mailboxes between different types of Exchange accounts, such as a personal mailbox and a departmental mailbox. To add a mailbox to your Folder List, follow the steps below:

Note: The mailboxes in each account must be on the same Exchange server. Additionally, the instructions in this document assume that you have permission to access the additional account for the mailbox you wish to add. If you do not, contact the mailbox's owner or administrator to get permission.

Share the additional mailbox

You will need to add sharing permissions for yourself to the account mailbox you wish to add to your Folder List. To do so, follow these steps:

1. In Outlook 2003 or 2007, log into the the mailbox you wish to add to your folder list, for example, a departmental account named "Automotive".


2. Click Go, then Folder List.


3. In Outlook 2003, In the Folder List, right-click the name of the mailbox (i.e., Mailbox - Automotive), and choose Sharing... .
In Outlook 2007, In the Folder List, right-click the name of the mailbox (i.e., Mailbox - Automotive), and choose Change Sharing Permissions... .


4. In the Outlook Today window that appears, click the Permissions tab, then click Add... .


5. In the Add Users window that appears, under "Show Names from the:" select Global Address List.


6. To search for your name, enter it in the "Type Name or Select from List" field. For example, enter Doe, John.


7. Select your name, then under "Add Users", click Add -> , and then OK.


8. In the Outlook Today window, in the Permissions tab, select your name, and then under "Permissions", check Folder visible.


9. Click Apply, then OK.

Share folders

1. To add sharing permissions to the folders you wish to share (i.e., the Inbox folder of the Automotive mailbox) follow the steps below:

2. In Outlook 2003, while still logged into the other mailbox (i.e., Automotive), right-click the Inbox folder and choose Sharing... .

In Outlook 2007, while still logged into the other mailbox (i.e., Automotive), right-click the Inbox folder and choose Change Sharing Permissions... .

3. In the Inbox Properties window that appears, click the Permissions tab, then click Add... .


4. In the Add Users window that appears, under "Show Names from the:" select Global Address List.


5. To search for your name, enter it in the "Type Name or Select from List" field. For example, enter Doe, John.


6. Select your name, then under "Add Users", click Add -> , and then OK.


7. In the Inbox Properties window, in the Permissions tab, select the user's name, and then under "Permissions", check Folder visible.


8. Click Apply, then OK.


Repeat steps 1 through 7 for any additional folder you wish to add (e.g., Sent Items).

Add the additional mailbox to your Folder List

To add the departmental Exchange mailbox (i.e., Automotive) as an additional mailbox to your Outlook profile, follow these steps:

1. Using Outlook 2003 or 2007, log into your mailbox.


2. In Outlook 2003 Click Tools, then Email Accounts... .
In Outlook 2007 Click Tools, then Accounts Settings... .


3. In Outlook 2003, Under "Email", select View or change existing email accounts...
In Outlook 2007, go to #4

4. In Outlook 2003, In the Email Accounts window, select Microsoft Exchange Server, then click Change.
In Outlook 2007, Under "Email", select Microsoft Exchange Server, then click Change.


5. In Outlook 2003 and 2007, Click More Settings... .


6. In the Microsoft Exchange Server window that appears, click the Advanced tab.


7. Under "Mailboxes", click Add... .


8. In the Add Mailbox window that appears, under "Add Mailbox:", enter the name of the Exchange mailbox (i.e., Automotive), and click OK.


9. Click Apply, then OK.


In Outlook 2003, In the Email Accounts window, click Next, and then Finish.
In Outlook 2007, In the Account Settings window, click Close.

KB #229: How to empty Deleted Items folder using Outlook Web Access

When you are using Outlook Web Access (OWA) to check your mail, you may need to empty your Deleted Items folder to free up disk space on the server. If you can't get to the computer where you normally use Outlook, log into OWA and follow these steps to empty the Deleted Items folder:

Using Internet Explorer in the new Exchange Server 2003 environment


1. Locate the Deleted Items icon in the folder list on the left. This icon resembles the Recycle Bin on a Windows desktop.


2. Right-click the icon and select Empty Deleted Items.


3. OWA will prompt you, "Are you sure you want to permanently delete all the items and subfolders in the Deleted Items Folder?" Click OK to empty your Deleted Items folder.


Using a non-Internet Explorer browser with Exchange 2003 environment

1. While in your OWA Inbox, click the Empty Deleted Items Folder icon. This icon looks like the Recycle Bin on a Windows desktop and is located near the top of your Inbox window, to the right of the Messages drop-down menu.


2. OWA will prompt you, "Are you sure you want to permanently delete all the items and subfolders in the Deleted Items Folder?" Click OK to empty your Deleted Items folder.

KB #230: What are offline folders, and how do I enable and disable them?

In Outlook 2003 or 2007, an offline folder file (ending with the extension .ost) is a file located on your computer's hard disk, by default in the C:\Windows directory. The contents are synchronized with the contents of your mailbox on the Microsoft Exchange server when you connect to the server. You can access offline folders even if the network or mail delivery service is down. You can also compact them to save space on your computer.

Using offline folders is an especially good idea if you want to synchronize your mailbox on a laptop or home computer so you can work when you are not connected to a network. You do have to be careful when deleting folders, because if you delete a folder on the server or in the offline folders, that folder will be deleted on both the server and the local computer during the synchronization.

Note: Whenever you create new folders in Outlook, be sure to check the properties of that folder, using the steps below, to ensure that it is available offline.

Enabling offline folders in Outlook 2003

1. In Outllok 2003, to create an offline folder, from the Tools menu, select E-mail Accounts... .
In Outlook 2007, to create an offline folder, from the Tools menu, select Account Settings... .

2. In Outlook 2003, Click View or change existing e-mail accounts, and click Next.
In Outlook 2007, proceed to step #4.

3. In Outlook 2003, In the "Outlook processes e-mail for these accounts in the following order:" list, click Microsoft Exchange Server.


4. Click Change... , then click More Settings... .


5. Select the Advanced tab, then click Offline Folder File Settings... .


6. In the "File:" field, type the path to the file you want to use as the offline folder file. The default filename is .ost. If this filename already exists, you will be prompted for a new name.

Disabling offline folders in Outlook 2002 or 2003

1. From the Tools menu, select E-mail Accounts... .
In Outlook 2007, from the Tools menu, select Account Settings... .

2. Click View or change existing e-mail accounts and click Next.
In Outlook 2007, proceed to step #3.

3. In Outlook 2003, In the "Outlook processes e-mail for these accounts in the following order:" list, click Microsoft Exchange Server. Click Change... , and then click More Settings... .
In Outlook 2007, click Microsoft Exchange Server. Click Change... , and then click More Settings... .

4. Select the Advanced tab. Click Offline Folder File Settings and click Disable Offline Use.

Note: Deselecting the Enable Offline Use checkbox on the Advanced page will not remove the offline folder. You can remove the offline folder only by browsing to its location and deleting the .ost file.

You can get further information on offline folders from the Help menu in Outlook, and also in article 195796 in Microsoft's knowledge base.

You can search Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx

KB #399: Command-line switches for Outlook 2007

To use a command-line switch in Outlook 2007, follow these instructions:
1. From the Start menu, select Run... .


2. In the "Open:" field, type the complete path to outlook.exe in quotation marks, including the filename. Press the Spacebar once, and then type the forward slash ( / ) followed by the command-line switch.
For example, if you want to use the /cleanreminders switch, the command line should read as follows:

"C:\Program Files\Microsoft Office\Office11\Outlook.exe." /cleanreminders
Note: The full path must be in quotation marks to preserve long filenames.

Following are some command-line switches:


/a Creates an item with the specified file as an attachment.
Example:
"c:\program files\microsoft office\office12\outlook.exe" /a "c:\my documents\labels.doc"

If no item type is specified, IPM.Note is assumed. Cannot be used with message classes that are not based on Outlook.

/altvba otmfilename Opens the VBA program specified in otmfilename, rather than %appdata%\microsoft\outlook\vbaproject.otm.
/c messageclass Creates a new item of the specified message class (Outlook forms or any other valid MAPI form).
Examples:
/c ipm.activity creates a Journal entry
/c ipm.appointment creates an appointment
/c ipm.contact creates a contact
/c ipm.note creates an e-mail message
/c ipm.stickynote creates a note
/c ipm.task creates a task


/checkclient Prompts for the default manager of e-mail, news, and contacts.
/cleancategories Deletes any custom category names that you have created. Restores categories to the default names.
/cleanclientrules Starts Outlook and deletes client-based rules.
/cleandmrecords Deletes the logging records saved when a manager or a delegate declines a meeting.
/cleanfinders Removes Search Folders from the Microsoft Exchange mailbox.
/cleanfreebusy Clears and regenerates free/busy information. This switch can be used only when you are able to connect to the server running Exchange.
/cleanprofile Removes invalid profile keys and re-creates default registry keys where applicable.
/cleanreminders Clears and regenerates reminders.
/cleanroamedprefs All previous roamed preferences are deleted and copied again from the local settings on the computer where this switch is used. This includes the roaming settings for reminders, free/busy grid, working hours, calendar publishing, and RSS rules.
/cleanrules Starts Outlook and deletes client-based and server-based rules.
/cleanserverrules Starts Outlook and deletes server-based rules.
/cleansharing Removes all RSS, Internet Calendar, and SharePoint subscriptions from Account Settings, but leaves all the previously downloaded content on your computer. This is useful if you are unable to delete one of these subscriptions within Office Outlook 2007.
/cleansniff Overrides the programmatic lockout that determines which of your computers (when running Outlook simultaneously) processes meeting items. The lockout process helps prevent duplicate reminder messages. This switch clears the lockout on the computer it is used, enabling Outlook to process meeting items.
/cleansubscriptions Deletes the subscription messages and properties for subscription features.
/cleanviews Restores default views. All custom views that you created are lost.
/embedding Opens the specified message file (.msg) as an OLE embedding. Also used without command-line parameters for standard OLE co-create.
/f msgfilename Opens the specified message file (.msg) or Microsoft Office saved search (.oss).
/finder Opens the Advanced Find dialog box.
/firstrun Starts Outlook as if it were run for the first time.
/hol holfilename Opens the specified .hol file.
/ical icsfilename Opens the specified .ics file.
/importprf prffilename Starts Outlook and opens/imports the defined MAPI profile (*.prf). If Outlook is already open, queues the profile to be imported on the next clean start.
/launchtraininghelp assetid Opens a Help window with the Help topic specified in assetid displayed.
/m emailname Provides a way for the user to add an e-mail name to the item. Only works in conjunction with the /c command-line parameter.
Example:
Outlook.exe /c ipm.note /m emailname

/nocustomize Starts Outlook without loading outcmd.dat (customized toolbars).
/noextensions Starts Outlook with extensions turned off, but listed in the Add-In Manager.
/nopreview Starts Outlook with the Reading Pane off.
/p msgfilename Prints the specified message (.msg).
/profile profilename Loads the specified profile. If your profile name contains a space, enclose the profile name in quotation marks (" ").
/profiles Opens the Choose Profile dialog box regardless of the Options setting on the Tools menu.
/recycle Starts Outlook by using an existing Outlook window, if one exists. Used in combination with /explorer or /folder.
/remigratecategories Starts Outlook and and initiates the following commands on the default mailbox:
Upgrades colored For Follow Up flags to Office Outlook 2007 color categories.
Upgrades calendar labels to Office Outlook 2007 color categories.
Adds all categories used on non-mail items into the Master Category List.
NOTE This is the same command as Upgrade to Color Categories in each Outlook mailbox properties dialog box.

/resetfolders Restores missing folders at the default delivery location.
/resetfoldernames Resets default folder names (such as Inbox or Sent Items) to default names in the current Office user interface language.

For example, if you first connect to your mailbox in Outlook by using a Russian user interface, the Russian default folder names cannot be renamed. To change the default folder names to another language, such as Japanese or English, you can use this switch to reset the default folder names after you change the user interface language or install a different language version of Outlook.

/resetformregions Empties the form regions cache and reloads the form region definitions from the Windows registry.

/resetnavpane Clears and regenerates the Navigation Pane for the current profile.
/resetsearchcriteria Resets all Instant Search criteria so that the default set of criteria is shown in each module.
/resetsharedfolders Removes all shared folders from the Navigation Pane.
/resettodobar Clears and regenerates the To-Do Bar task list for the current profile. The To-Do Bar search folder is deleted and re-created.
/rpcdiag Opens Outlook and displays the remote procedure call (RPC) connection status dialog box.
/safe Starts Outlook without Microsoft Exchange Client Extensions (ECE), the Reading Pane, or toolbar customizations. Component Object Model (COM) add-ins are turned off.
/safe:1 Starts Outlook with the Reading Pane off.
/safe:3 Starts Outlook with Microsoft Exchange Client Extensions (ECE) turned off, but listed in the Add-In Manager. Component Object Model (COM) add-ins are turned off.
/safe:4 Starts Outlook without loading outcmd.dat (customized toolbars).
/select foldername Starts Outlook and opens the specified folder in a new window. For example, to open Outlook and display the default calendar, use: "c:\program files\microsoft office\office12\outlook.exe" /select outlook:calendar.
/share feed://URL/filename
/share stssync://URL
/share web://URL/filename Specifies a sharing URL to connect to Outlook. For example, use stssync://URL to connect a Microsoft Windows SharePoint Services 3.0 list to Outlook.
/sniff Starts Outlook, forces a detection of new meeting requests in the Inbox, and then adds them to the calendar.
/t oftfilename Opens the specified .oft file.
/v vcffilename Opens the specified .vcf file.
/vcal vcsfilename Opens the specified .vcs file.
/x xnkfilename Opens the specified .xnk file.

The information above comes from Mocrosoft Office Online at:
http://office.microsoft.com/en-us/outlook/HP012185891033.aspx

Additional information can also be found in the Microsoft Knowledgebase at:

http://support.microsoft.com/default.aspx

KB #306: Out of Office tool, generates an error message that the command is not available.

If you try to use the Outlook Out of Office tool, you may get the following error message:

"The command is not available. See the program documentation about how to use this extension."

If you get this message, first make sure that the Out of Office tool has not been disabled:

1. In Outlook, from the Help menu, select Disabled Items... .


2. Select outex.dll and click Enable.


3. Close Outlook and restart.


If you are still unable to use the Out of Office tool, follow the steps below for your version of Outlook.

Outlook 2003 and 2007

This behavior may occur if the following key is present in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Resiliency
Warning: This document contains instructions for editing the registry. If you make any error while editing the registry, you can potentially cause Windows to fail or be unable to boot, requiring you to reinstall Windows. Edit the registry at your own risk. Always back up the registry before making any changes. If you do not feel comfortable editing the registry, do not attempt these instructions. Instead, seek the help of a computing support provider.

To resolve this problem, quit Outlook, rename the Resiliency registry key, and then restart Outlook. Follow these steps:

1. Quit Outlook if it is running.


2. Press Ctrl-Alt-Del, and then click Task Manager.


3. Click the Processes tab, and verify that "Outlook.exe" does not appear in the list of processes.


4. Quit the Task Manager.


5. From the Start menu, select Run... . In the "Open:" field, type regedit and click OK.


6. Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook


7. Right-click the Resiliency subkey (if it exists), and then click Rename.


8. Type Resiliency.old and then press Enter.


9. Quit the Registry Editor.


10. Start Outlook. From the Tools menu, select Out of Office Assistant.

KB #231: How to create or modify rules for handling email in Outlook Web Access

Note: At Clemson University, you can create or edit rules for handling your email in Outlook Web Access (OWA) only if you are using Internet Explorer, and your Exchange account is in the Exchange 2003 environment.

To create a new rule

1. Using Internet Explorer, log into OWA:
https://xmail.clemson.edu/

2. In the Navigation Pane, click Folders, and then click Rules.


3. Click New... .


4. In "Rule Name", enter a name for the rule you are creating.


5. Under "When a message arrives", define the initial condition for when the rule should execute, as follows:
Note: None of these settings is exclusive; you can select any combination, or for a very targeted rule, set and define all the conditions.

If you want to make a rule based on the sender, enter the appropriate information in the "From field contains" field.
If you want to make a rule based on the subject, enter the appropriate information in the "Subject contains" field.
If you want to make a rule based on the importance, select the appropriate setting in the "Importance is" drop-down menu.
If you want to make a rule based on the recipient, enter the appropriate information under "Sent to" in the "People or Distribution List" field.
If you want to target only mail sent exclusively to you, check Sent only to me.


6. Under "Then", define what you want done with the message caught by the above settings:


If you want to move the message out of the inbox to a subfolder, select Move it to the specified folder. Click specified, and then select the folder you want it moved to.
If you want to copy the message to a subfolder, select Copy it to the specified folder. Click specified, and then select the folder you want it copied to.
If you want to delete the message, select Delete it.
If you want to forward the message to a different email account, select Forward it to, and then enter the email address to which the message should be forwarded. If you want to keep a copy of the message in your inbox after forwarding, check the box labeled Keep a copy in my Inbox.


7. Click Save and Close.


To modify an existing rule


1. Using Internet Explorer, log into OWA:
https://xmail.clemson.edu/


2. In the Navigation Pane, click Folders, and then click Rules.


3. Select the rule and click Change Rule... .


4. The Edit Rule dialog box will open. Make any needed changes, and then click Save and Close.

KB #233: How to view someone else's calendar in OWA

If you have permission to view another person's Exchange calendar, you may do so in Outlook Web Access by logging into your account at: http://xmail.clemson.edu

After you are logged in, change the web address URL to append the URL with accountname/calendar:
(e.g., https://xmail.clemson.edu/exchange/jdoe/calendar/) and hit enter.



KB #414: How to allow other users to view a Resource Calendar

If you have a Resource mailbox, you can allow other users within your Exchange organization to access the calendar for scheduling a resource.

Outlook allows two types of sharing, permissions and delegation:

Permissions: This type of sharing allows selected users to view the contents of a specified folder, i.e. a resource calendar. When setting up resource calendar permissions, you can determine exactly how much access a given group of users or that the “default” has to your resource calendar. There are nine roles with different permissions that you can assign to users:


Owner: Users with this role have full rights to the mailbox, including assigning permissions; you should not assign this role to anyone.

Publishing Editor: Can create, read, edit, and delete all items, and create subfolders

Editor: Can create, read, edit, and delete all items

Publishing Author: Can create and read items, create subfolders, and edit and delete items they've created

Author: Can create and read items, and edit and delete items they've created

Nonediting Author: Can create and read items, and delete items they've created

Reviewer: Can read items

Contributor: Can create items

None: This role gives no permissions for the selected accounts on the specified folder.


Delegation/Delegates: You can also designate users as delegates. You can give delegates different permissions, but they have the additional ability to accept or decline resource calendar invitations. By default, a delegate has Editor permissions on the Calendar folders.

Setting folder permissions in Outlook

First, you must give the other users access permission to the calendar. You must assign permissions the resource calendar you want to share. To set permissions on a resource calendarfolders, follow the steps below:

1. Open Outlook, and find the Folder List. If you don't see the Folder List, from the Go (Outlook 2003 and 2007) menu, click Folder List. Then, from the Folder List, right-click (for Macintosh, Ctrl-click) the calendar to share.


2. From the menu that appears, select Properties, then click the Permissions tab (for Macintosh, the Permissions... tab).

3. Click Add... , and select the “default” or a specific group of users to whom you wish to grant permissions from the resulting dialog box. After each selection, click Add-> . When you have added all the users, click OK.

4. You can now select what permissions to grant.
To grant permissions, select a name from the box beneath "Name:" and "Permissions:", then from the drop-down menu beside "Permission Level:" or "Role:", make your selection. Once you've finished making your selections, click Apply, then OK.

NOTE - RESOURCE CALENDARS: When setting permissions for a resource calendar, you will select under “Name:” the group “default” and set the permission level to “Author”. This will allow users of a resource calendar to create and read items on the calendar, and edit and delete items they've created.

NOTE - PERSONAL CALENDAR: In the list under "Name:", there is a group called "Default", which includes everyone at Clemson University who has an Exchange account. Under normal circumstances, you SHOULD NOT assign permissions to your personal calendar; you should leave the "Default" set to None. If you grant any permissions or assign a role to it, you are granting those permissions to everyone with an CU Exchange account.


5. The users to whom you have granted permissions must now set up Outlook to view the resource calendar, or they may access the resource when scheduling a resource from their calendars.

KB #234: Permissions... button unavailable in the delegates window in Outlook 2003 or 2007

In Outlook 2003 or 2007, the Permissions... button will be unavailable (grayed out) in the "Delegates" window when the delivery location for your Exchange mail is set to somewhere other than your Exchange Inbox.

To change the mail delivery location back to the Exchange server and enable the Permissions... button, follow the appropriate steps below:

Outlook 2003 or 2007
1. In Outlook 2003, From the Tools menu, select E-mail Accounts... .
In Outlook 2007, From the Tools menu, select Account Settings... .

2. In Outlook 2003, Select View or change existing e-mail accounts and click Next.
In Outlook 2007, proceed to step #3

3. In Outlook 2003, Click the field under "Deliver new e-mail to the following location:", and from the drop-down menu, select Mailbox - Lastname, Firstname, where Lastname, Firstname is your name.
In Outlook 2007, Click the E-mail tab and select email location for mail to be delivered to, and select Set as Default.

4. In Outlook 2003, Click Finish.
In Outlook 2007, Click Close

KB #235: How to view other users' calendars, or other folders to which I have access in Microsoft Outlook

If you have permission to access any folders in another user's Exchange mailbox in Outlook, you may open the folders on demand. If you need more frequent access to them, or access to a subfolder, you may add another user's mailbox to your Outlook Folder List.

Opening another user's folder on demand in 2003, or 2007

This method will allow you to open one of the primary mailbox folders (Calendar, Contacts, Inbox, Journal, Notes, or Tasks) in a separate window that will not reappear the next time you start Outlook:

1. From the File menu, select Open, and then Other User's Folder... .


2. In the Open Other User's Folder window, type the other person's username, or use the Name... button to select the person's name from the Address Book.
Note: You can only open the mailbox of another Exchange user.

3. From the drop-down list, select the folder you wish to open. If that folder is not listed, the only way you can access it is to add the other user's mailbox to your Outlook Folder List.


4. Click OK or Open. The folder should open in a new window. If you receive an error message about permissions, check with the mailbox's owner to ensure that you have permission to access the folder you're trying to open.

Adding another user's mailbox to your Outlook Folder List in Outlook 2003, or 2007

Note: Although you can add other users' mailboxes to your Outlook Folder List without having any permissions for their mailboxes, you will not be able to view them unless you have at least Reviewer permission.

1. In Outlook 2007, from the Tools menu, select Account Settings... . Highlight Microsoft Exchange, and click Change. Then click the More Settings... button.

In Outlook 2003, from the Tools menu, select E-mail Accounts... and then select the radio button next to View or change existing email accounts. Click Next. At the next screen, highlight Microsoft Exchange Server, and click Change. Then click the More Settings button.

2. Click the Advanced tab, and then click the Add... button. This allows you to add mailboxes to your Outlook Folder List.


3. In the "Add Mailbox" field, enter the username or name (in lastname, firstname format) of the person to whose mailbox you have shared access.


4. You should now see the additional mailbox on the Folder List. (If you can't see the Folder List, select View, and then Folder List.) Any folders that a user gives you permission to access should be listed under the other person's mailbox. If you cannot expand the Folder List, the other person has not given you permission to access the mailbox.


5. If you like, you can create a shortcut to a folder by dragging it to the Outlook Bar (the leftmost column visible).

KB #236: How to import mail from a Personal Folder file in Microsoft Outlook for Windows

Note: Use the Import feature only if you wish to copy data from the Personal Folder file to your Exchange server mailbox. Beware that copying large amounts of data to your mailbox may cause you to exceed your quota. If you wish only to view and access data in your Personal Folder file, open it rather than importing it.

Outlook 2003 or 2007
To import data from a Personal Folder file using Outlook 2003 or 2007, follow these directions:

1. In Outlook 2003 and 2007, from the Folder List, then select the folder in which you want to place the imported data.


2. In Outlook 2003 and 2007, from the File menu, select Import and Export.


3. Select Import from another program or file, and then click Next.


4. Select Personal Folder file (*.pst), and then click Next.


5. Click the Browse button and find the Personal Folder file you wish to import, click next


6. Click Options and select the import behavior you would like

If you want the file you're importing to overwrite any duplicate messages, select Replace duplicates with items imported.
To allow duplicate messages to be created in the mailbox to which you will import, select Allow duplicates to be created.
To keep messages from being overwritten in the mailbox to which you wish to import, select Do not import duplicates.


7. Click Next when you're ready to continue.


8. Select the folder under the Personal Folder file that you wish to import, such as the Inbox. Select Import Items into Current Folder and click Finish.

KB #304: How to see how much disk space I'm using on the Exchange server in Microsoft Outlook

Outlook 2007

1. From the Tools menu, choose Mailbox Cleanup... .

2. Click the button marked View Mailbox Size...

Outlook 2003

1. From the View menu, select Folder List.

2. In the "Folder List" column, right-click Outlook Today-[Mailbox-Name], where Name is your name.

3. Select Properties or Properties for Mailbox.

4. Under the General tab, click Folder Size.

5. Your total usage is listed beside "Total Size (Fld+SubFld)". A detailed breakdown of each folder's size is listed below the total.

NOTE: If you are using Outlook for Mac OS, Outlook Web Access, ask your technical support provider (TSP) to run the program storstat.exe, or Outlook 2003 on a Win32 computer for you. Your TSP will need to use a profile for your Exchange ma

KB #417: problem with Transend converting all @’s to @@’s.

1. Go to options in Transend and go to the Outlook/Exchange tab.

2. Check “Dlist Members (/D12)” (this eliminates the re-creation of

contacts listed in the distro lists).

3. Execute the conversion as indicated in the Transend “How to”

This also solution also appreared to remove the problem with duplicate contact entries when converting Eudora contacts to Outlook.

KB #418: The reason for the duplication is that the user has groups/distribution lists set up in Eudora.

To avoid the duplication simply:

1. Go to options in Transend and go to the Outlook/Exchange tab.

2. Check “Dlist Members (/D12)” (this eliminates the re-creation of contacts listed in the distro lists).

3. Execute the conversion as indicated in the Transend “How to”

This also solution also appreared to remove the problem with Transend converting all @’s to @@’s.

KB #419: Export untility prompts to continue because .pst file size has reached the maximum of 3.8GB.

The maxiumum file size for a Outlook .PST file is 3.8GB

Once you reach the maximum file size, you will be prompted by the export utility to continue.

Once you select to continue, the export utility will then start a new PST file with the same name but adds a 2 to the end.

KB #305: Command-line switches for Outlook 2003

To use a command-line switch in Outlook 2003, follow these instructions:

1. From the Start menu, select Run... .


2. In the "Open:" field, type the complete path to outlook.exe in quotation marks, including the filename. Press the Spacebar once, and then type the forward slash ( / ) followed by the command-line switch.
For example, if you want to use the /cleanreminders switch, the command line should read as follows:

"C:\Program Files\Microsoft Office\Office10\Outlook.exe." /cleanreminders
Note: The full path must be in quotation marks to preserve long filenames.

Following are some command-line switches:

/autorun macroname Opens Outlook and immediately runs the macro specified in macroname
/c messageclass Creates a new item of the specified message class (Outlook forms or any other valid MAPI form), for example:
/c ipm.activity creates a journal entry
/c ipm.appointment creates an appointment
/c ipm.contact creates a contact
/c ipm.note creates an email message
/c ipm.stickynote creates a note
/c ipm.task creates a task

/checkclient Prompts for the default manager of email, news, and contacts
/cleanclientrules Starts Outlook and deletes client-based rules
/cleanfreebusy Clears and regenerates free/busy information. You can use this switch only when you are able to connect to your Microsoft Exchange server.
/cleanprofile Removes invalid profile keys and recreates default registry keys where applicable
/cleanpst Launches Outlook with a clean Personal Folders file (.pst). A Personal Folders file is a data file that stores your messages and other items on your computer. You can assign a Personal Folders file to be the default delivery location for email messages; you can also use one to organize and back up items for safekeeping.
/cleanreminders Clears and regenerates reminders
/cleanrules Starts Outlook and deletes client- and server-based rules
/cleanschedplus Deletes all Schedule+ data (free/busy, permissions, and .cal file) from the server and enables the free/busy information from the Outlook Calendar to be used and viewed by all Schedule+ 1.0 users
/cleanserverrules Starts Outlook and deletes server-based rules
/cleansniff Deletes duplicate reminder messages
/cleansubscriptions Deletes the subscription messages and properties for subscription features
/cleanviews Restores default views. All custom views you created are lost.
/designer Starts Outlook without figuring out if Outlook should be the default client in the first run
/firstrun Starts Outlook as if it were run for the first time
/importprf prffilename Launches Outlook and opens/imports the defined MAPI profile (*.prf). If Outlook is already open, it queues the profile to be imported on the next clean launch.
/nocustomize Starts Outlook without loading outcmd.dat (customized toolbars) and the *.fav file
/noextensions Starts Outlook with extensions turned off, but listed in the Add-In Manager
/nopollmail Starts Outlook without checking mail at startup
/nopreview Starts Outlook with the Reading Pane off
/p msgfilename Prints the specified message (.msg); does not work with HTML
/profile profilename Loads the profile specified in profilename. If your profile name contains a space, enclose the profile name in quotation marks.
/profiles Opens the Choose Profile dialog box regardless of the Options setting on the Tools menu
/resetfoldernames Resets default folder names (such as Inbox or Sent Items) to default names in the current Office user interface language. For example, if you first connect to your mailbox Outlook using a Russian user interface, the Russian default folder names cannot be renamed. To change the default folder names to another language such as Japanese or English, you can use this switch to reset the default folder names after changing the user interface language or installing a different language version of Outlook.
/resetnavpane Clears and regenerates the Navigation Pane for the current profile
/safe Starts Outlook without extensions, Reading Pane, or toolbar customization
/select foldername Starts Outlook and opens the folder foldername in a new window. For example, to open Outlook and display the default calendar, use "c:\Program Files\Microsoft Office\Office11\Outlook.exe" /select outlook:calendar .
/sniff Starts Outlook and forces a detection of new meeting requests in the Inbox, and then adds them to the calendar

Some of the information above comes from Microsoft knowledge base article 197180.

You can search Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx

KB #238: How to read my mail using IMAP in Mozilla Thunderbird for Windows

Configuring a new account

Note: A known issue with Thunderbird version 1.5 for Windows can cause outgoing email to hang and eventually crash the program. To access your Exchange mail using IMAP, the CCIT Support Center recommends using version 1.0.5 or 1.0.7 for best results. To download either of these versions, use one of the following FTP sites:

Version 1.0.5
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/releases/1.0.5/w
Version 1.0.7
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/releases/1.0.7/w

Thunderbird for Windows uses an Account Wizard to help you configure your email accounts. The Account Wizard should start the first time you launch the application. If it doesn't, from the Tools menu, select Account Settings... , and then click Add Account... . After the Account Wizard starts, to set up Thunderbird to read your Cyrus or Exchange mail, follow the steps below:

1. In the New Account Setup window, select Email account and click Next.


2. In the Identity window, next to "Your Name:", enter your name as you want it to appear in the "From:" field of your outgoing messages.


3. Next to "Email Address:", type your Clemson University email address. Click Next.

4. In the Server Information window, select the radio button IMAP. For the name of your incoming mail server, type the name of the IMAP server associated with your Clemson Mail or Exchange account, as described below:

To access you CU mail account, enter mail.clemson.edu
To access your Exchange account, enter exch07.campus.cu.clemson.edu .

If prompted for your outgoing mail server, enter mail.clemson.edu .


5. Click Next.


6. In the User Names window, verify that your incoming username is correct, and then click Next.


7. In the Account Name window, give your account a name. You might want to enter something you associate with the server and account, such as Work Email . Click Next.


8. Verify that the information you entered is correct. If it is not, click Back to make corrections. Otherwise, click Finish.
You may be prompted to make Thunderbird your default mail client; select your answer. You may then see a message that states, "You cannot log in to imap.clemson.edu because the server has disabled login. You may need to connect via SSL or TLS. Please check the account settings for your mail server." This is because you have not yet set up the SSL connection. Simply continue with the following steps.

9. From the Tools menu, select Account Settings... .


10. In the Account Settings window, on the left, click Server Settings.


11. On the right, under "Server Settings" and "Use secure connection:", select SSL. Make sure that Use secure authentication is not selected.


12. In the left pane, click Outgoing Server (SMTP). Select your username in the box so that it is highlighted, and then choose the Edit... button. In the window that appears, verify that the "Server name:" field is set to mail.clemson.edu.


13. Select Use name and password, making sure your username is displayed properly in the "User Name" field. Then, under "Use secure connection:", select SSL. Click OK.


14. Click OK to exit the "Account Settings" window.

Reading and sending mail

To read your mail, in the "Folders" pane on the left, click Inbox. If prompted, enter your Network ID passphrase and click OK to download your messages.

When you send mail, you should see the Mail Server Password Required window. Enter your passphrase and click OK. If you want Thunderbird to remember your passphrase, select Use Password Manager to remember this password before clicking OK.

Note: If you have folders in CU Webmail that don't appear in Thunderbird, follow these steps:

1. After following the steps above and making sure Thunderbird can download messages from your Inbox, right-click the account name in the folder list and choose Subscribe... .


2. Check the box next to each folder you would like to access, and then click Subscribe. (If you have subfolders, you will have to click the + (plus sign) next to the parent folder to view them.)


3. When you're finished, click OK at the bottom.
The folders will be listed under the Inbox; you may have to click the + (plus sign) to see them.

KB #415: User being upgraded from one version of Outlook to another wants to maintain the current nickname cache file (.NK2) they were using before the upgrade. Converting from Outlook to Outlook Exchange, the auto fill function used to compose a new message does not have the previous e-Mail addresses used.

In Outlook 2003 and 2007, the nickname cache file (.NK2) stored in the user’s profile is used to do automatic name checking and auto fill email addresses in the TO:, or CC: fields when composing or replying to a message.

To preserve the user’s current .NK2 file during an upgrade, please follow the steps below:

1. Quit Outlook.

2. Start Windows Explorer by selecting MY COMPUTER on the desk.

3. Navigate to the users profile on the computer by going to

C:\Documents and Settings\


4. Rename the current .NK2 file (i.e. CLEMSON EXCHANGE) to .old

Example – clemson exchange.nk2 > clemson exchange.old

5. Locate the new outlook.NK2 file and rename this to clemson exchange.NK2.

Example – outlook.nk2 > clemson exchange.nk2

6. Exit Windows Explorer and return the the desktop.

7. Restart Outlook.

After logging into Outlook, the new nickname cache will generate the user’s preserved nicknames.

KB #299: How to access the Exchange server from off-campus

There are three ways in which you can access your Exchange server from off-campus.

1. OWA-The best way to use exchange email and calendaring service from home is by utilizing Outlook Web Access (OWA). You can access this web client by going to https://xmail.clemson.edu

2. VPN-To connect to the exchange server from an Outlook mail client from home, a secure connection such as a virtual private network (VPN) is required. Refer to http://www.clemson.edu/ccit/hardware_software/software/software_rep to set "VPN Application."

3. RPC over HTTPS-See KB article 00287 - How do I configure Outlook to connect to Exchange using RPC over HTTP?

Susan D. - Don't know if this one is correct. VPN link correct? VPN required ? RPC?

KB #239: How to install ActiveSync with a Windows Mobile or Pocket PC device

ActiveSync is a Microsoft product that allows you to synchronize many different types of data between your Windows Mobile or Pocket PC device and Exchange Server 2003 or your desktop computer. To install ActiveSync, complete the following steps:

1. Connect your Pocket PC device cradle to your desktop computer. Microsoft does not recommend synchronizing multiple desktop computers with a single Pocket PC device. A cradle will typically connect to the computer's USB port or to a serial port. Do not cradle your device at this time.


2. Download the latest ActiveSync software from Microsoft's web site at:
http://www.microsoft.com/windowsmobile/pocketpc/default.mspx


3. To begin the installation process, launch the ActiveSync package.


4. In the Microsoft ActiveSync dialog box, click Next to begin installation, and then click Next to accept the default installation directory.


5. Once the software installation is complete, cradle your Pocket PC device.


6. In the Get Connected dialog box, click Next to have your computer search for the Pocket PC device.


7. Once the device is discovered, ActiveSync will prompt you to set up a Partnership between your computer and your device. Ensure that Standard Partnership is selected, and then click Next.


8. If you see an option that reads Synchronize with Exchange Server or Synchronize with this Desktop Computer, you should select Synchronize with this Desktop Computer. Click Next.


9. Check or uncheck to synchronize data such as your Internet Explorer Favorites, Word documents, or Pocket Access databases.


10. Click Next. To complete the Partnership setup and synchronize the data you have selected, click Finish.

KB #303: What is Microsoft Outlook?

Microsoft Outlook is Microsoft's email client, and is included with the Microsoft Office suite. It is designed to operate as an independent personal information manager, as an Internet mail client, or in conjunction with the Microsoft Exchange Server for group scheduling, email, and task management. It manages email, calendars, contacts, tasks, to-do lists, and documents or files on the hard drive. Outlook helps you communicate through email, phone support, and group scheduling capabilities. Outlook also helps you share information by means of public folders, forms, and Internet connectivity.

Outlook juggles scheduling, groupware, personal information (contacts, tasks), email, and documents all in one place, and allows you to create and view information using a consistent interface.

You can find information easily with Windows shortcuts, which let you navigate to any private, public, or file system folders. Outlook Journal helps you find a document based on creation date and name.

Outlook lets you arrange information any way you want to see it. You can apply any of Outlook's standard five views to information, or you can customize a view using the Field Chooser and Group By Box features.

KB #241: How to assign a delegate in Entourage for Mac OS X

To assign a delegate in Entourage, you must have an email account on a server running Microsoft Exchange Server 2000 or later.

1. From the Tools menu, select Accounts.


2. In the Accounts window that appears, click the Exchange tab, and then select the account for which you want to add a delegate.


3. At the top of the Accounts window, click Edit.


4. In the Edit Account window that appears, select the Delegate tab. Under "My Delegates", click Add.


5. In the Select User window that appears, type the username of your delegate in the search box and click Find.


6. Click the name of the user, and then click OK.

The Delegate Permissions window will appear.

To set Calendar permissions, on the "Calendar" drop-down menu, select the appropriate Calendar permission level for your delegate.


To have copies of meeting-related messages sent to your delegate, select the checkbox labeled Delegate receives copies of meeting-related messages sent to me. The delegate must have the permission level of editor.


To set Inbox permissions, on the "Inbox" drop-down menu, select the appropriate permission level for your delegate.


To set Address Book permissions, on the "Address Book" drop-down menu, select the appropriate permission level for your delegate.


To send your delegate a message with the delegate information, select the checkbox labeled Send a message to delegate summarizing these permissions. The delegate will receive an email notification containing a description of the permissions you granted. To complete the delegation process, ask the delegate to add you to his or her "Users I am a delegate for" list.

KB #334: how to add new names to Personal Address Book or contact list

Adding to your Personal Address Book/Contact List in Outlook 2003 or 2007

**************************
In Outlook 2003

1. From the Tools menu, select Address Book... . In the Select Names window, click the New... button.


2. In the New Entry window, select the type of email address you will be adding (probably Internet Mail Address).


3. In the "Put this entry" section, if you select In the and then Personal Address Book, the address will be used for any message you're currently composing and added to the list of addresses in your Personal Address Book. If you do not want the address added to your Personal Address Book, select In this message only. Click OK.


4. In the following New Internet Mail Address Properties window, you will find boxes for "Display Name:" and "Email address:". Fill these in appropriately.


5. Leave the box Always send messages in Microsoft Exchange rich text format unchecked, unless you know the recipient's mail program can handle Rich Text Format.


6. If you are currently composing a message, select one of the three buttons to indicate into which field to insert the address: To... , Cc... , or Bcc... . If you simply click the OK button, the address will be added to the "To..." field by default. Once one of these buttons is selected, you will return to the mail message being composed.

**************************
In Outlook 2007

1. From the Tools menu, select Address Book... . Select File; New; New Contact... OK


2. In the New Entry window, enter "Full Name:" and "Email address:" which is the email address you are adding.

3. Enter any other information you would like to maintain on this contact.

When finished, click "Save and Close"

KB #335: In Microsoft Outlook, how to determine the name of the Exchange server

In Microsoft Outlook 2003 or 2007, to determine the name of your Exchange server, follow the appropriate steps below.


********************************
Outlook 2003
1. From the Tools menu, select E-mail Accounts... .


2. Under "E-mail", select View or change existing e-mail accounts, and then click Next.


3. Click the name of your Exchange account, and then click Change... .


4. In the "Microsoft Exchange Server:" field, you will find the name of your Exchange server.


5. To exit the dialog box, click Cancel.


Outlook 97, 98, or 2000

1. From the Tools menu, select Services... .


2. On the Services tab, click the name of your Exchange account, and then click the Properties... button.


3. On the General tab, you will find the name of your Exchange server.


4. To exit the dialog box, click Cancel twice.


********************************
In Outlook 2007

1. From the Tools menu, select Account Settings... .


2. Under "E-mail", Click the name of your Exchange account, select change


4. In the "Microsoft Exchange Server:" field, you will find the name of your Exchange server.


5. To exit the dialog box, click Cancel.

KB #336: how to confirm delivery of messages sent

Usually, if an email message you send is not delivered to the specified recipient(s), you will receive an error message from your email client, or a non-delivery receipt message will be sent to you from one of the email system hosts explaining that the delivery failed and why it happened. However, you likely will receive such a message only if a known problem occurs during the mail delivery process.

To confirm delivery of messages, Microsoft Outlook offers an option to require delivery receipt. You can enable this option for an individual message, or for all messages that you send. The delivery receipt will appear in your Inbox as an email message. However, the recipient of your message can choose not to have a receipt sent to you.


Outlook 2003 and 2007
To request a delivery receipt for all messages, follow these steps:

1. Open Outlook. From the Tools menu, select Options... .


2. Under the Preferences tab, click the Email Options... button. Under "Message handling", click the Tracking Options... button.


3. Under "For all messages I send, request:", check delivery receipt.


To request a delivery receipt for just one message, follow these steps:

1. While you are composing a new message, replying to a message, or forwarding a message, from the View menu, select Options.


2. Check Request a delivery receipt for this message. Click Close.


2. Send your message when ready.

KB #243: In Microsoft Outlook, what is a profile?

A profile is where your copy of Microsoft Outlook saves user configuration settings. If you need to use Outlook on your computer to check several different Exchange mailboxes, you will need to set up a separate profile for each mailbox.

Furthermore, if you use more than one computer to check your Exchange mail with Outlook, you will need an Outlook profile on each of those computers.

KB #244: How to recall, replace, or resend a message in Outlook for Windows

If you accidentally send an incorrect message, you can easily send out a second, revised version. In some circumstances, you may also be able to recall the message, or replace it entirely. This will work only if:

The recipients use your Exchange server as their email address, and have not forwarded their Exchange email to another account.
The recipients are currently logged into their Exchange accounts and using Outlook.
The message is still unread and remains in the recipients' Inboxes.
Note: When you recall a message, the recipient will receive notification that you are recalling a message.

Under the conditions listed above, follow these steps to recall, replace, or resend a message:

Finding and opening your sent message


1. You will see a Folder List pane or Navigation Pane appear on the left side of your Outlook window. From the list that appears, double-click Sent Items.

2. Double-click your sent message to open it.
Once your message is open, you can choose either to resend it (send out a new version of your message), or to try to recall and replace it entirely.

Sending out a new version of your message


1. From the toolbar across the top of the message, click the Actions or Other Actions button.


2. From the resulting menu, choose Resend This Message... . A new copy of the message will open.


3. In the new copy of the message, make any necessary changes to the text, and then click Send.

Recalling or replacing your message entirely

1. From the toolbar across the top of the message, click the Actions or Other Actions button. From the resulting menu, choose Recall This Message. This will open a dialog box.


2. Select the radio button beside either Delete Unread Copies Of This Message or Delete Unread Copies and Replace with a New Message. If you want to be sure that the message is successfully retracted, check the box beside Tell me if Recall Succeeds or Fails for Each Recipient. Click OK.


3. If you've chosen to replace the message, a new message window will open; type the new text and then click Send. If you've chosen to be notified of whether the message recall succeeds or fails, you will receive the notification in your Inbox.

How to know if your recall succeeded

Whether your recall succeeds or fails depends on the factors listed above and your recipients' Outlook settings. If you choose to receive email notification about whether the recall succeeds or fails, the time it takes to receive the notification will vary. For details and scenarios that explain what happens in various situations, including recall of a message sent to a Microsoft Exchange Server, see the "Will my recall be successful?" section at:

http://office.microsoft.com/en-ca/assistance/HA010917601033.aspx

KB #302: How to see what version of Microsoft Outlook I have in Windows

To find out what version of Outlook you have, open Outlook, and from the Help menu at the top of the window, select About Microsoft Outlook. In the upper right corner of the window that appears, you should see the version number in parentheses. It will look similar to "Microsoft Outlook XX (X.XX.XXXX)" (where the "X"s are numbers).

If it says something like "SP-1" after the parentheses, this means that your version of Outlook includes a service pack; for example, "SP-1" indicates Service Pack 1.

Following is a list of Outlook mail clients with their version and build numbers:

Outlook 2003 Office 2003 Service Pack 2: 11.8002.6568
Outlook 2003 Office 2003 Service Pack 1: 11.4.2003
Outlook 2003 Office 2003: 11.5608.5703
Outlook 2002 Office XP Service Pack 2: 10.0.4219.x
Outlook 2002 Office XP Service Pack 1: 10.0.3513.x
Outlook 2002 (shipped with Office XP): 10.2627.2625
Outlook 2000 Office 2000 Service Pack 2: 9.0.0.6627
Outlook 2000 Office 2000 Service Pack 1: 9.0.0.4527
Outlook 2000 Outlook Email Security Update: 9.0.0.4201
Outlook 2000 Microsoft Outlook 2000 Service Release 1: 9.0.0.3821
Outlook 2000 Email Attachment Security Update: 9.0.0.3011
Outlook 2000 (shipped with Office 2000): 9.0.0.2711
Outlook 98 Outlook Email Security Patch: 8.5.7806
Outlook 98 Email Attachment Security Update: 8.5.6604
Outlook 98 Archive Patch: 8.5.6204
Outlook 98 Security Patch: 8.5.5603
Outlook 98 Upgrade: 8.5.5104.6
Outlook 97 with Office Service Release 2: 8.04.5619
Outlook 97 (shipped with Exchange 5.5): 8.03.4629
Outlook 97 with Office Service Release 1: 8.02.4212
Outlook 97 (shipped with Exchange 5.0 Service Pack 1): 8.01.3817
Outlook 97 (shipped with Office 95): 8.0
Outlook client for Windows 3.1: 8.0.1960.0

Note: Certain Microsoft updates, service packs, and hotfixes are available from CCIT Online. However, Windows Update or Mactopia is the preferred site for such items. You may access Windows Update for Windows at:

http://update.microsoft.com/
For Mac OS and OS X, see:

http://www.microsoft.com/mac/downloads.aspx
You can find updates and upgrades on the Microsoft web site at:
http://www.microsoft.com/
For more information about the different versions of Outlook and the differences between them, refer to the Microsoft knowledge base.

You can search Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx
For a more detailed list of version numbers for each patch for Outlook 2000, 2002, and 2003, see the following URLs:

Microsoft Outlook 2003
http://www.slipstick.com/outlook/ol2003.htm
Microsoft Outlook 2002
http://www.slipstick.com/outlook/ol2002.htm
Microsoft Outlook 2000
http://www.slipstick.com/outlook/ol2000.htm

KB #245: Why does my calendar appear empty to other users when it really isn't?

A special hidden Public Folder on the Exchange server contains the free/busy time for all users. By default, only two months' worth of appointments are published to the free/busy folder. The meeting request feature in Outlook does not open individual calendars; rather, it searches published free/busy times. If someone is searching farther than two months ahead for your free/busy times, your calendar will appear empty.

You can reset how many months are included in your free/busy folder. However, since an Exchange server can host several thousand mailboxes, do not increase this setting beyond what you actually need. In most cases, three to six months should be plenty. Follow the appropriate steps below in Outlook for Windows to reset the number of months for which your free/busy time will be published.

Note: You must make this setting change on every version of Outlook you use to access your Exchange account. For example, if you use Outlook at work to view your Exchange mail and also use Outlook at home, then you will need to make this setting change both at work and at home.

Outlook 2003 or 2007

1. Using Outlook, log into the appropriate mailbox. From the Tools menu, select Options... . In the resulting window, click the Preferences tab.


2. To the right of the Preferences tab, click the Calendar options button, and then click the Free/Busy Options... button.


3. You will see the field in which you enter the number of months you wish to publish. Bear in mind that since your server may host several thousand users, you should publish only as many months as you actually need.


4. Below this setting is the frequency with which your calendar updates the server with free/busy information. The default value is 15 minutes. In most cases, you should not decrease this setting.


5. To apply your changes, click OK.

KB #246: How to set up the Out of Office Assistant in Microsoft Outlook

Note: These instructions apply only to desktop Outlook clients that are configured to work with the Exchange email servers.

Outlook clients

To set up the Out of Office Assistant in Microsoft Outlook, from the Tools menu, select Out of Office Assistant... , and then select the radio button marked I am currently Out of the Office. Enter a short message in the field under "AutoReply only once to each sender with the following text:".

Continue with steps below if you wish to set up mail forwarding or direct incoming mail to another folder. When you are finished, click OK to close the window and make the Out of Office Assistant active.

Note: Enabling your Out of Office reply can have the unfortunate side effect of verifying your email address to every spammer that sends you spam while you are away. Therefore, you may want to think twice about enabling this function, or consider the forwarding option detailed below.

Forwarding mail or moving it to a different folder

Optionally, you can add a rule to forward your mail to a different address or to move it to another folder. To set up a forwarding address, follow these steps:

1. Click the button marked Add Rule... , and then select the box marked Forward.


2. In the field beside the button marked To... , enter your forwarding address. Be careful that you don't select your normal delivery address for your forward rule, because this will create a mail loop.


3. From the menu next to "Method:", choose how you want to receive your mail.

To direct incoming mail to a specific folder, follow these steps:

1. Click the button marked Add rule... , and then select the box marked Move to.


2. Click the Folder... button to browse for the folder you want to use.


3. Select the folder name and click OK.
After making your selections for forwarding and routing incoming mail, click OK to save all your changes and close the Out Of Office Assistant window.

KB #247: How to set up an out-of-office reply using Entourage

According to the Microsoft Office 2004 for Mac Resource Kit, Entourage does not support server-side rules, including out-of-office or vacation messages. However, if you are connecting to a server running Microsoft Exchange 2003, you can use Outlook Web Access (OWA) for out-of-office messages.

KB #248: UNAVAILABLE - Blackberry Exchange Server is currently being tested and is not widely available for Clemson University use. How to wirelessly reconcile the folders from my mailbox with a BlackBerry

In order to take full advantage of the features offered in the BES BlackBerry environment, you should make sure you have the latest software on your device. To find the version of handheld software you are running, on the handheld, go to Options and then choose About from the Options menu.

By default, your BlackBerry device is configured to reconcile the Inbox and Sent Items folders with your Exchange mailbox. From your device, you may choose to wirelessly reconcile additional folders from your Exchange mailbox. To do so, follow the steps below:

1. With the BlackBerry, go to the Messages screen and click the trackwheel.


2. Select Options, and then select Email Settings and click the trackwheel.


3. From the Email Setting screen, click the trackwheel and choose Folder Redirection.


4. Select Mailbox-Your Name and click the trackwheel. Choose Expand from the list and click the trackwheel again.


5. Use the trackwheel to navigate your folders; click the trackwheel to select or deselect a folder for redirection to your handheld.
If you wish to stop reconciliation of items that you send from your desktop mail client, use the steps above to deselect the Sent Items folder. Messages sent from your handheld will still appear in your handheld Inbox and the Sent Items folder of your Exchange mailbox.

KB #308: How to change the way Contacts are displayed and filed in Outlook 2003 or 2007

In Outlook, Contacts are entries for people that you contact on a regular basis. Outlook allows you to keep and organize information for each Contact, ranging from phone numbers and multiple email addresses to your spouse's name and anniversary.

You can change the display order of your Contacts by alphabetizing them by first name, by last name, or even by the name of the company for which each person works.

To change the default for how entries are added to and displayed in your Contacts folder, follow the appropriate steps below.

Outlook 2003
1. In Outlook 2003, from the Tools menu, select Email Accounts... .
In Outlook 2007, from the Tools menu, select Account Settings... .

2. In Outlook 2003, select View or change existing directories or address books, and click Next.
In Outlook 2007,select the Address Book tab...

3. In Outlook 2003, select Outlook Address Book and click Change... .
In Outlook 2007,select change...

4. In the "Show names by:" field, choose either First, Last, or File as (Smith, John).


5. Click Close, then Finish or Close.


To further organize the way your Contacts are displayed, from the Contacts folder, click the arrow beside the "File As:" field. This will allow you to override the default settings you created by following the steps above.

To see a list of your Contacts, click the Contacts icon on the Outlook Shortcut Bar. To view the complete information for a Contact, double-click the name of the Contact. From there, you can click the Details tab to add further information about your contact, such as a spouse's name or an anniversary.

You can display your Contacts in any of the following ways:

Lastname, Firstname Smith, John
Firstname Lastname John Smith
By Company Acme Anvil Company
Lastname, Firstname (Company) Smith, John (Acme Anvil Company)
Company (Lastname, Firstname) Acme Anvil Company (Smith, John)

KB #252: How to access the ADS Global Address List in Entourage for Mac OS X

To access the Clemson University ADS Global Address List (GAL) using Microsoft Entourage for Mac OS X, you must use Microsoft Office v.X and Entourage 10.1.4 or later. To configure Entourage to access the GAL, start the application and modify the settings as follows:

1. From the Tools menu, select Accounts.


2. In the Accounts window, click the Directory Service tab, highlight Clemson Exchange connection and then click edit... . The Edit Account window will open.


3. Next to "Account name:", type a descriptive name (e.g., CU Exchange Global Address Book).


4. Next to "LDAP Server:", type one of the following: gc.clemson.edu

5. Click the checkbox next to This server requires me to log on.


6. Type your Username and password in the "Account ID:" and "Password:" fields.


7. Click Click here for advanced options. In the box that appears, select the checkbox next to Override default LDAP port: , then type the number 443.


8. Select the checkbox to use SSL.


9. Click the Options tab, and in the "Search base:" field, enter the following, with no spaces after the commas:
dc=gc,dc=clemson,dc=edu


10. Click OK, and in the Accounts window, select the LDAP server you just added.


11. Click Make Default, and close the Accounts window.

To search the GAL for names and email addresses, from the Tools menu, select Directory Services. To search the GAL while you are composing a message, select either the "To:" or "Cc:" field, then enter part of a name and click Check Names.

KB #416: After a username has been changed (By admin staff) that change is not seen in Outlook

After a username has been changed (By admin staff) for that change to be seen by the actual users' Outlook client requires a reconnection to the exchange server.

Close Outlook, Control panel, Mail
Go into the user's active profile, and to the Exchange settings
When you see the "exch07.CAMPUS.CU.CLEMSON.EDU" and the username, simply delete 1 letter from either the username or the servername, then put it back, now click "check name" and OK

You are done.
Open Outlook, The Mailbox name displayed should now be the correct one.

KB #333: From my home computer, why won't Outlook connect to my CU Exchange account?

If you are having problems connecting to your Clemson University Exchange account from home using Outlook, try the following:

Make sure the proper Windows networking authentication level is set.

Make sure you are connected via the CU VPN.
Note: If you live on campus, this does not apply to you. With the exception of wireless connections (which must use VPN http://www.clemson.edu/networkservices/Network_Security/VPN/vpn_ins you do not need a VPN connection if you are connecting on campus.

If Outlook is giving you an error message about your username or password, make sure you have the authentication method set to Kerberos/NTLM Password Authentication. To do this, follow these steps:


1. After you have set up your Outlook profile, from the Tools menu, select Email Accounts... .
2. Select View or change existing e-mail accounts. Click Next.
3. Highlight "Microsoft Exchange Server" and click Change.
4. In the Exchange Server Settings window that pops up, click More Settings, and then click the Security tab.
5. From the drop-down menu next to "Logon network security", choose Kerberos/NTLM Password Authentication.

Note: This setting tells Outlook that it can choose between NTLM (either version 1 or 2) and Kerberos, rather than restricting itself to only one and ignoring the other.

Test your account through Outlook Web Access (OWA) (http://xmail.clemson.edu/). OWA allows you to access your Exchange account through a web browser, and it should work no matter how you're connected. If you can't access your account through OWA, then you know the problem is with Exchange, CU's network, or something else beyond your control. If you succeed, you know the problem is not with Exchange, and is probably with your computer. In either case, you can contact the Service Desk for help.

KB #307: What functionalities available in Microsoft Outlook 2003 are not available in Outlook 2007?

The information and rationales in this document are provided by Microsoft on the TechNet page at:

http://technet2.microsoft.com/Office/en-us/library/a9189734-e303-4d

Feature Description Reason for change Migration path, if applicable
ACT! and Schedule Plus
Description:No longer supported
Reason for Change: No longer used or has other supported import mechanisms
Migration path, if applicable:Use a previous version of Outlook to import the data into a .pst file for Schedule Plus import, and use that .pst file in Outlook 2007.


Attachments
Description:New user interface and enhanced functionality; can now preview attachments


Calendar
Description: New Week view
Free/Busy bar does not show on Calendar items if item is Busy
Meeting icon is removed from Calendar items
Default detail level of Month view is changed
Reason for Change: Simplifies Calendar interface and allows more text to appear on Calendar items


Email categories
Description: Categories no longer assigned to incoming mail, and are not automatically reassigned to replies and forwards
Reason for Change: Categories visually louder with Colored Categories feature; categorized mail often perceived as spam


Forwarding out-of-date meeting requests

Description: If you try to forward an out-of-date meeting request, Outlook automatically sends the most recent copy of the meeting.
Reason for Change: Prevents out-of-date meeting requests


MAPI DLLs
Description: User interface and functionality for MAPI DLLs are separated, with functional DLL installed in a language-agnostic folder under OfficeVer. No effect on end users. ISVs must use LoadLibrary and the default search path to load the Outlook MAPI Provider. If they do not, the ISV is broken.
Reason for Change: Smaller Language Interface Pack (LIP) downloads To load the Outlook MAPI Provider, use LoadLibrary and the default search path.


Non-delivery receipt
Description:When a mailbox is full, submission fails on the client side rather than on the server side; recipients still receive a message stating mailboxes are over the message limit.
Reason for Change: Change made in response to customer feedback


Personal Address Book
Description: Personal Address Book, an ANSI address book (part of Outlook 96) removed, replaced by Outlook Contacts in Outlook 97. Personal Address Book entries were stored in the local computer files with the extension .pab. Outlook 2007 does not support .pab files.
Reason for Change: Outlook Contacts provides more functionality than .pab files.
Migration path: During configuration, all contacts in the Personal Address Book are migrated to the default Outlook Contacts folder. You can choose to move your contacts to a different folder, or cancel the migration and import the .pab file later. The .pab file continues to exist in the file system, but the Personal Address Book is not accessible from Outlook. You cannot re-add the Personal Address Book, because Outlook does not provide this as an option in the email account configuration.


Reply in IRM email
Description: Replies to protected email messages in Office 2007 contain the original text. The replier can add comments, but cannot extract the original content. When a user replies to a Do Not Forward email message, the original content is preceded by a yellow bar telling the user what actions can be performed. Users can still view and respond to all protected email received from earlier versions of Outlook.
Reason for Change: Customers' request, so as to provide feedback to protected email
Migration Path: Install Office 2003 Service Pack 2 or the Office 2007 release.


Scripting agent

Description: Using Outlook to administer Exchange Server scripts is possible only by downloading the Scrptxtn.dll file from the Microsoft Download Center
Reason for Change:Low-use feature
Migration path: Download and install Scrptxtn.dll from the Microsoft Download Center.


Security settings
Description: Security settings (formerly in Tools menu's Options) are now in the Trust Center Reason for Change: Aggregates security settings in a single location


Show Views in Navigation Pane
Descritpion: Moved to View > Navigation Pane > Show Views
Reason for Change: Consistency

KB #256: AVAILABLE - Blackberry Exchange Server is now widely available for Clemson University faculty/staff use. How to enable wireless calendar synchronization with a BlackBerry

Important notes about BlackBerry synchronization

To enable wireless calendar synchronization, you MUST have:


* administrative rights for the computer on which you have installed BlackBerry Desktop Manager. If not, you will get the error "path does not exist".
* an account on the BlackBerry Enterprise Server (BES)
* at least version 4.2 of the BlackBerry Desktop Manager software.
(Available at S:\Software\Install\WIN\BlackBerry)

CCIT recommends using the BlackBerry Enterprise Server for wireless calendar synchronization. This feature is enabled by default when the wireless device is activated on the BES. To request a BES account, please visit the CCIT Request for Service Page at http://www.clemson.edu/ccit/support_services/service_request/

KB #258: What is Microsoft Entourage?

Currently only available for Mac OS X, Entourage is a component of Microsoft Office 2001 and later. It is similar to Outlook Express, but it provides additional functionality, such as a calendar, task list, expanded address book, and integration with the other components of Microsoft Office, especially Word. Entourage can also be synchronized with Palm OS devices, and, unlike Outlook Express, it serves as a complete replacement for the Palm Desktop application. Entourage 2004 can also access calendars, contacts, or task lists on a Microsoft Exchange server.

KB #259: How to see what version of Microsoft Outlook I have in Windows

To find out what version of Outlook you have, open Outlook, and from the Help menu at the top of the window, select About Microsoft Outlook. In the upper portion of the window that appears, you should see the version number in parentheses. It will look similar to "Microsoft Outlook XX (X.XX.XXXX)" (where the "X"s are numbers).

If it says something like "SP-1" after the parentheses, this means that your version of Outlook includes a service pack; for example, "SP-1" indicates Service Pack 1.

Following is a list of Outlook mail clients with their version and build numbers:

Outlook 2003 Office 2003 Service Pack 2: 11.8002.6568
Outlook 2003 Office 2003 Service Pack 1: 11.4.2003
Outlook 2003 Office 2003: 11.5608.5703
Outlook 2002 Office XP Service Pack 2: 10.0.4219.x
Outlook 2002 Office XP Service Pack 1: 10.0.3513.x
Outlook 2002 (shipped with Office XP): 10.2627.2625
Outlook 2000 Office 2000 Service Pack 2: 9.0.0.6627
Outlook 2000 Office 2000 Service Pack 1: 9.0.0.4527
Outlook 2000 Outlook Email Security Update: 9.0.0.4201
Outlook 2000 Microsoft Outlook 2000 Service Release 1: 9.0.0.3821
Outlook 2000 Email Attachment Security Update: 9.0.0.3011
Outlook 2000 (shipped with Office 2000): 9.0.0.2711

Note: Certain Microsoft updates, service packs, and hotfixes are available from CCIT Online. However, Windows Update or Mactopia is the preferred site for such items.

You may access Windows Update for Windows at:
http://update.microsoft.com/

For Mac OS and OS X, see:
http://www.microsoft.com/mac/downloads.aspx

You can find updates and upgrades on the Microsoft web site at:
http://www.microsoft.com/

For more information about the different versions of Outlook and the differences between them, refer to the Microsoft knowledge base.

You can search Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx

For a more detailed list of version numbers for each patch for Outlook 2000, 2002, and 2003, see the following URLs:

Microsoft Outlook 2003
http://www.slipstick.com/outlook/ol2003.htm
Microsoft Outlook 2002
http://www.slipstick.com/outlook/ol2002.htm
Microsoft Outlook 2000
http://www.slipstick.com/outlook/ol2000.htm

KB #309: How to use Outlook to update my calendar items for DST changes in 2007

Introduction
Due to changes in Daylight Saving Time (DST) for 2007, all calendar items in Microsoft Outlook will need to be updated to recognize the new date ranges. For many departments this will require coordination with the release of both the operating system and email client updates. Follow the steps below to correct your calendar items.

Note: Your operating system must be updated with the newest time zone definitions . Running the tool on an unpatched machine will not correct your calendar objects. Also note that you will need to take extra measures with any mobile device that synchronizes with the calendar in question.

For more information, contact the Service Desk or your local technical support provider (TSP).

************* Outlook 2003 ************
If you ARE NOT running Outlook 2007 (Outlook 2007 instructions below)
For Windows computers NOT running Outlook 2007, follow these steps:

1. Download the Timezone Data Update Tool for Microsoft Office Outlook from the Microsoft Download Center at:
http://www.microsoft.com/downloads/details.aspx?FamilyID=e343a233-b

2. Double-click the file you just downloaded (the default name is tzmove.exe).

3. In the license agreement for the update, check the box next to Click here to accept the Microsoft Software License Terms. Click Continue.

4. In the Change Calendar Time Zone window, start at step 5 below.


************* Outlook 2007 ************

If you ARE running Outlook 2007
For Windows computers running Outlook 2007, follow these steps:

1. In Outlook, from the Tools menu, select Options... .


2. On the Preferences tab, click Calendar Options.


3. In the Calendar Options dialog box, click the Time Zone button.


4. In the Time Zone dialog box, under "Change calendar time zone" click the Change Calendar Time Zone button.


5. In the Change Calendar Time Zone dialog box, change the following options:


a. Change "Data File:" to the resource you wish to update. "Mailbox - Lastname, Firstname" will be the default for Exchange users. Select the Custom button and choose the appropriate Personal Folder, Public Folder, or shared mailbox if you wish to update one of these. Click OK to select your target.


b. Check to make sure your "Original Time Zone:" is set to your current time zone. For Clemson University it is (GMT -05:00) Eastern Time (US & Canada).


c. For the DST 2007 changes, make sure the Update to reflect changes to Windows time zones radio button is selected.


d. To send updates for meetings with attendees, leave the box Move meetings you organized to the new time zone and send updates checked.


6. In the Change Calendar Time Zone dialog box, click OK.


7. The tool will search all your calendar items and find instances with the incorrect DST information stored. The Change Calendar Time Zone dialog box will tell you how many appointments have this incorrect information. Select Details>> to see all the found appointments. If you do not wish to update an appointment, deselect it.
Note: For example, you would not want to update specific appointments that take place during the delta period if you created them using an older version of Outlook on a patched Windows computer. These appointments might be flagged as needing an update but would really be correct. You have the option of skipping these if you know they're false positives.

8. Click OK and the tool will update all (or the selected) calendar objects. To see the progress of the update, click the Details>> button.


9. When the tool is done, the Change Calendar Time Zone dialog box will say "Finished" on the bottom left. Click Details>> (if it's not already selected) to see the detailed list of appointments that were updated. You may also click Open Log to see a text file of this listing. Click OK to close the Change Calendar Time Zone tool.


10. Click OK in each of the open dialog boxes. The calendar items for the resource you chose in step 5a are now up to date. If you wish to update other calendars, including Public Folders and personal calendars, follow these steps again but change the "Data File:" option in step 5a.
Outlook Update Tool notes
The Outlook 2007 built-in update tool runs randomly between one and seven days after a time zone definition change is detected at the operating system level for Windows XP. You may cancel out of this automatic run.


NOTE: The Outlook 2007 built-in update tool runs randomly on Windows Vista at an indeterminable time.

KB #260: How to make sure my Contacts are used to verify addresses in Microsoft Outlook 2003 or 2007

You can customize the location that Outlook uses to verify the names or addresses that you enter in the "To...", "CC...", or "BCC..." fields of an email message. Then, when you enter the recipient's name or username in the appropriate field, Outlook will find the email address for you by searching the designated list or lists.

If you use the Contacts feature of Outlook to keep track of those you correspond with, you can set up Outlook to search your Contacts when verifying names and addresses. To do so, follow the appropriate steps below.

Outlook 2003 or 2007

Outlook 2003 will automatically add your Contacts to the Address Book and place it above the GAL entry. You may have to scroll to the top of the list to see it. However, if you don't see your Contacts, you will need to follow the steps below to add Contacts as a service:

1. In Outlook 2003, From the Tools menu, select Email Accounts... .

In Outlook 2007, From the Tools menu, select Account Settings... .


2. In Outlook 2003, Select Add a new directory or address book, and click Next.

In Outlook 2007, Select the address book tab.


3. In Outlook 2003, Select the radio button next to Additional Address Books, and click Next.

In Outlook 2007, Select the the address book and click new, additional address books, and click next.

4. In Outlook 2003, Select Outlook Address Book, and click Next. A message will inform you that "The email account you have just added will not start until you choose Exit from the File menu, and then restart MS Office Outlook." Click OK.

In Outlook 2007, Select Outlook Address Book, and click Next. A message will inform you that "The email account you have just added will not start until you choose Exit from the File menu, and then restart MS Office Outlook." Click OK.

NOTE: if the Outlook Address Book is represented as a type to select, the Outlook Address Book has already been added.


5. From the File menu, select Exit, then restart Outlook.


Note: If you have subfolders in your Contacts folder and you want them to show in the Address Book, you will need to go through each subfolder and select the checkbox next to Show this folder as an email Address Book. This will add your Contacts to the address lists. To determine the lookup order, from the Addressing dialog box to the right of the list, use the up and down arrow buttons.

KB #310: How prevent the Outlook Today screen from opening when I start the program in Microsoft Outlook 2003 or 2007

The Outlook Today screen may be set to display whenever you open Microsoft Outlook 2003 or 2007. To turn off this feature, follow these steps:

1. With the Outlook Today screen open, click the Customize Outlook Today... button.


2. If you do not want Outlook Today to load when you open Outlook, uncheck the box that reads When starting, go directly to Outlook Today.


3. Click Save Changes.

KB #261: Using Outlook, what is the limit to the number of addresses I can have in a personal distribution list?

The maximum number of contacts that can be added to a personal distribution list within the Outlook Address Book is roughly 60 to 120. The range derives from the fact that there is no hard limit of contacts that can be added; rather, there is a total size limit of 8KB that the Exchange server can process.

Using multiple distribution lists or LISTSERV would be the recommended solutions to this limitation.

LISTSERV distribution lists are a good solution if you have an unusually large group of people to whom you want to send mail, or if you want to protect each recipient's confidentiality.

For more information, see article 238569 in Microsoft's knowledge base.

You can access Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx

KB #413: How do I set up an Exchange resource calendar for my resource (meeting room, projector, etc.)?

Solution below on how to:
• Creating a resource mailbox
• Setting up an Exchange mailbox as a resource
• Booking a resource automatically in Outlook 2003 or 2007
• Setting up Outlook so you can accept and decline meeting requests manually
________________________________________
Creating a resource mailbox

To set up an Exchange resource calendar, you first need to request an Exchange mailbox for it by submitting a request via the CCIT Request for Service interface http://www.clemson.edu/ccit/support_services/service_request/. If you have any questions about the directions in this document, contact your TSP or call the CCIT Service Desk at 656-3493.

Setting up an Exchange mailbox as a resource room

1. Log into a Windows workstation as a user who "owns" the resource.

2. To open the mail profile, in the Control Panel, double-click Mail.

3. Create a profile for the resource.
For help doing this, see the Knowledge Base article 00294 - Using Outlook 2007, how do I access my Exchange mailbox?

It's a good idea to give the profile the same name as the resource display name.
For standard naming conventions at Clemson, see the Knowledge Base article
00391 Naming Conventions for Meeting Maker Resources
00392 - New Names for Meeting Maker Resources

4. Repeat as necessary for other resources.

5. Open Outlook. If you are prompted for a profile, choose the resource profile you just created. If you are not prompted for a profile, follow the appropriate steps below:

o For Outlook 2003 and 2007, from the Windows Start menu, select either Control Panel, or Settings and then Control Panel. Then double-click Mail. Click the Show profiles... button and select Prompt for profile (or Prompt for a profile to be used). Click OK. Start Outlook again and select the resource profile you want.

6. From the Tools menu, select Options... . Click the Preferences tab.

7. Click Calendar Options... . In the window that appears, under "Advanced options", click Resource Scheduling... , and select the following:

o Automatically accept meeting requests and process cancellations
o Automatically decline conflicting meeting requests and process cancellations
o

8. Click Set Permissions, and select the Permissions tab.

9. Set the default user permission level to Reviewer; this will allow anyone with an Exchange mailbox to view the resource calendar. If you want an individual to have the correct permissions to directly book an appointment or send meeting requests to the calendar, you must add that person to the permissions list. Use the Add button to select the individual. Once you have selected a user, you need to set that user's permission level to Author. This will allow the user to edit his or her items only.

You can also use a server-side distribution list to set permissions on a calendar. Use the Add button to select the distribution list. You will need to set the list's permission level to Author. This will give Author rights to anyone on the distribution list. If you do not know if your department has this type of list, contact your TSP, or call 656-3493.

10. Click OK or Apply to close the Calendar Properties window, and then click OK to close the Resource Scheduling window.

11. In the Calendar Options window, under "Advanced options", select Free/Busy Options.

12. Choose to publish between 6 and 12 months of calendar free/busy information to the server.

13. Select OK or Apply, close all dialog boxes, and exit and log out of Outlook.

Users who are using Outlook 2003 or 2007 will be able to book the resource room automatically.

Booking a room automatically in Outlook 2003 or 2007
Note: You must be using Outlook 2003 or 2007 for this procedure to work.

1. From the File menu, select New, and then Meeting Request.

2. Click the To... button, and select the appropriate names, placing them in the "Required ->" and "Optional ->" fields.

3. Once you have all the necessary people for the meeting, in the "Resources ->" field, select the resource that you wish to use, and click OK.

Note: If you do not resource in the "Resources ->" field, it will not be booked automatically.

4. Once you have made the necessary edits, send the request.

Setting up Outlook so you can accept and decline meeting requests manually
Note: Because of potential problems with the Outlook delegates feature, CCIT recommends that you use this feature as a last resort.

1. Start Outlook and select the resource profile you want.

2. From the Tools menu, select Options... . Click the Delegates tab.

3. Click the Add button. Select the individual who should receive meeting requests for the new resource room, and then click OK.

4. Make sure the "Calendar:" field is set to Editor. This gives the delegate permission to read, create, and modify items.

5. Check Delegates can receive copies of meeting related messages sent to me.

6. Set "Tasks" to None, and click OK.

7. Make sure that Send meeting request and responses only to my delegates and not to me is checked.

8. Click OK, and then exit and log out of Outlook.

All meeting requests will be sent to the delegate, who will have the option of declining or accepting the meeting.

KB #327: In Microsoft Outlook, how to create a signature?

Instructions below for Outlook 2003 and 2007

*********************
Outlook 2003

1. From the Tools menu, select Options... , then click the Mail Format tab.


2. Click the Signatures... or Signatures Picker... button, and select New... .


3. In the resulting dialog box, in the text box beneath "1. Enter a name for your new signature:", enter a name for your signature.


4. In the text box beneath "2. Choose how to create your signature:", make a selection. If you choose Use this file as a template: , browse to the file and click Select. For all choices, click Next > .


5. In the resulting dialog box, in the text box beneath "This text will be included in outgoing mail messages:", create your signature. You can change the signature's formatting using the Font... , Paragraph... , and Advanced Edit... buttons.

Note: The Font... and Paragraph... buttons will only work with the Rich Text or HTML message composition settings. To make one of these your default message composition setting, go back to the Mail Format tab, and towards the top of the dialog box, in the drop-down menu next to "Compose in this message format:", choose HTML or Rich Text (Microsoft Outlook Rich Text in Outlook 2000).


6. When you're satisfied with your signature, click Finished, then OK, then OK again.
To attach the signature to new messages:

7. From the Tools menu, select Options... , then the Mail Format tab.


8. At the bottom of the Mail Format tab:


In Outlook 2003, you'll see drop-down lists next to "Signature for new messages:" and "Signature for replies and forwards:". Click the arrow to choose a signature from the list for each type of message.


9. Click OK.

*********************
Outlook 2007

1. From the Tools menu, select Options... , then click the Mail Format tab.


2. Click the Signatures... button, and select New... .


3. In the resulting dialog box, in the text box beneath "1. Enter a name for your new signature:", enter a name for your signature, click OK.


4. In the Choose default signature box, select "new messages" and "replies/forwards" signature to be used.


5. When you're satisfied with your signature, click OK, then OK again.

KB #328: When I use Outlook Web Access to make new calendar appointments, why do they not appear on my Outlook calendar later?

When using Outlook Web Access (OWA) to make calendar appointments, you must save them while in the New Appointment window. Otherwise, you will not see them when you view your Calendar later. To make a new appointment in OWA, follow the steps below:

1. Viewing your calendar in OWA, on the Toolbar above your calendar, click the triangle or pull-down menu beside New, and then select Appointment.


2. In the New Appointment window, fill in the appropriate fields (e.g., "Subject:", "Location:", "Start time:", "End time:"), and set a reminder if you wish.


3. Click the Save and Close or Save icon to save the appointment.
Note: If you close the New Appointment window after entering your information without first clicking the Save and Close or Save icon, OWA will not save your appointment.

KB #329: In Outlook, what should I do if I can't see all of my messages?

When viewing a folder in Outlook, you may notice that not all of your messages are being displayed. When this happens, it's possible that a filter is being applied to the folder.

First, verify that you are missing messages by using Outlook Web Access (OWA) to see how many messages are in the folder.
http://xmail.clemson.edu/

If there are messages that don't appear in the folder while using OWA, you may want to see if the messages have been deleted. Check the Deleted Items folder first. If the Deleted Items folder has been emptied, you may try recovering the deleted items.

If all messages are visible when you are using the OWA client, then it's likely that a filter is being applied to the folder.

There are two places you can check to see if there is a filter on the folder in which you're working. First, look in the upper right corner just under the button bar. The words "(Filter Applied)" will appear here. You can also check the bottom left corner of the window, where Outlook displays the number of items in the folder; if there is a filter, this number may not match the number of items displayed.

To turn the filter off, follow these steps:

1. Make sure you are in the folder with a filter.


2. In Outlook 2003, from the View menu, choose Arrange by, then Current View. In Outlook 2000 or 2002, from the View menu, choose Current View.

In Outlook 2007, from the View menu, choose Current View.

3. If anything besides Messages is checked, click Messages. (This is the default view for a message folder.) If Messages is checked, there is a custom filter in place. You can turn the filter off as follows:


a. In Outlook 2003, from the View menu, choose Arrange by, then Current View, then Customize Current View.
In Outlook 2007, from the View menu, choose Current View, then Customize Current View.

b. If it says "Off" next to the Filter button, then there is no filter and there is some other reason that you can't see all your messages. If it says anything other than "Off", click the Filter button. Click Clear All and then click OK.

c. It should now say "Off" beside the Filter button. Click OK and all your messages will be displayed.

For more information on filters in Outlook, press F1 for help, and then enter filters in the window that appears.

KB #263: In Microsoft Outlook 2003 and 2007, what are personal folder files, and how do I create them?

In Outlook 2003 and 2007, a personal folder file is a file with a .pst extension that is located on your computer's hard disk instead of the server. Personal folder files contain messages, forms, files, and other personal folders. You work with a personal folder file as you would with any other file. You can save, copy, and move a .pst file to another location on your hard disk, a floppy disk, or a server. These files allow you to view your read messages when you are not connected to the server.

Setting up personal folders

1. In Outlook 2003, From the Tools menu, select E-mail Accounts... .
In Outlook 2007, From the Tools menu, select Account Settings... .


2. In Outlook 2003, Select View or change existing email accounts, and then click Next.
In Outlook 2007, select the Data files tab.

3. In Outlook 2003, Click New Outlook Data file... .
In Outlook 2007, select Add

Select Office Outlook Personal Folders File (.pst), ok

4. The Create or Open Outlook Data File window will open. Next to "Save In:", from the drop-down menu select the folder in which you would like the personal folder file stored. If you have a drive mapped to a server where you would like to store a personal folder file, you can navigate to it now.


5. In the "Filename:" field, enter a filename for the folder file (e.g., Becky's Personal Folder File). A .pst extension will be added automatically.
Note: This is the name for the .pst file only. You will need to name the folder separately (see next step).

6. Click OK. You will now see a window called Create Microsoft Personal Folders. The name that you supply here will appear among your mail folders in Outlook; therefore, you should use a name that is related to the contents of the folder. For example, if you named the .pst file Becky's Personal Folder File, then you may want to name this folder Becky's Personal Folder.
You can also password-protect your personal folder. If you do not password-protect the folder, any Outlook user profile can access the .pst file at any time.

Warning: If you do password-protect the folder, make sure you remember the password. If you forget the password, there is no way to recover the information in the .pst file.

Using personal folders


You can use personal folder files to save copies of your email, calendar, and contacts, or for moving email off the Exchange server. To move mail to a personal folder file, select the mail messages you wish to move, and right-click them. From the menu that appears, select Move to Folder... . From the list that appears, select the correct folder and click OK.

Note: Any messages you move to a personal folder will be removed from the Exchange server and will be available only on the computer or disk on which you created the .pst file.

You can also move messages by clicking and dragging them to the appropriate folder. If you wish to copy messages (i.e., leave a copy in the original folder), use the right mouse button to drag the messages. After you drop the messages into the personal folder, a menu will appear, allowing you to choose Copy or Move.

If you wish to export messages to a text file, see the Knowledge Base document In Microsoft Outlook, how do I export email messages to a text file?

Should you need to repair your personal file folders, search the Microsoft knowledge base on the terms outlook .pst repair .

You can search Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx

KB #264: How to read my CU mail using IMAP for Linux using Mozilla Thunderbird

--- verify Exchange imap address in #4 ---

Configuring a new account

Thunderbird for Linux uses an Account Wizard to help you configure your email accounts. The Account Wizard should start the first time you launch the application. If it doesn't, from the Edit menu, select Account Settings... , and then click Add Account... . After the Account Wizard starts, to set up Thunderbird to read your Cyrus or Exchange mail, follow the steps below:

1. In the New Account Setup window, select Email account and click Next.


2. In the Identity window, next to "Your Name:", enter your name as you want it to appear in the "From:" field of your outgoing messages.


3. Next to "Email Address:", type your Clemson University email address. Click Next.


4. In the Server Information window, select the radio button IMAP. For the name of your incoming mail server, type the name of the IMAP server associated with your CU or Exchange account, as described below:


To access your cu mail account, enter mail.clemson.edu.
To access your Exchange account, enter .

If prompted for your outgoing mail server, enter mail.clemson.edu .


5. Click Next.


6. In the User Names window, verify that your incoming username is correct, and then click Next.


7. In the Account Name window, give your account a name. You might want to enter something you associate with the server and account, such as Work Email or My CU Mail Account . Click Next.


8. Verify that the information you entered is correct. If it is not, click Back to make corrections. Otherwise, click Finish.


9. From the Edit menu, select Account Settings... .


10. In the Account Settings window, on the left, click Server Settings.


11. On the right, under "Server Settings", select Use secure connection (SSL). Make sure that Use secure authentication is not selected.


12. Back on the left, click Outgoing Server (SMTP). Under "Outgoing Server (SMTP) Settings", in the "Server Name:" field, verify that it says mail.clemson.edu .


13. Select Use name and password, making sure your username is displayed properly in the "User Name" field. Then, under "Use secure connection:", select SSL.


14. Click OK to exit the "Account Settings" window.

Reading and sending mail


To read your mail, in the "Folders" pane on the left, click Inbox. If prompted, enter your userID and password and click OK to download your messages.

When you send mail, you should see the Mail Server Password Required window. Enter your passphrase and click OK. If you want Thunderbird to remember your passphrase, select Use Password Manager to remember this password before clicking OK.

KB #326: In Microsoft Outlook, how to change the default address book

Outlook 2003 and 2007

1. From the Tools menu, select Address Book... . The Address Book will open in a new window.


2. In the new Address Book window, from the Tools menu, select Options... .


3. Under "Show this address list first:", use the scroll-down menu to select the appropriate listing (i.e., Personal Address Book, Global Address Book, or Outlook Address Book).


4. To save the changes, click Apply.


5. To exit, click OK.

KB #325: In Microsoft Outlook, how to customize the way mail is presented

In all versions of Outlook, the View menu provides options for customizing the presentation of your email. Most of the options are toggled on/off simply by selecting the option from the View menu. Some of the most commonly used options are:

AutoPreview: In versions of Outlook for Windows, selecting AutoPreview displays a partial view of your email messages.


Preview Pane or Reading Pane: Selecting Preview Pane (or Reading Pane in Outlook 2003) displays your email messages in a pane to the right of or under your folder index. You can read entire messages in this pane, without opening the message.


Folder List: Selecting Folder List displays the folder list on the left. (In Outlook 2003, the Folder List is in the Go menu, rather than the View menu.)


Outlook Bar or Navigation Pane: Selecting Outlook Bar (or Navigation Pane in Outlook 2003) displays a row of icons at the left of the window to access common folders in Outlook.


Custom Views: You may define your own custom views to your liking:


In Outlook 2003 or 2007, select Arrange By, then Current View, then Customize Current View, and finally Other Settings.

KB #267: How to set my Exchange email address as my preferred email address

TBD

KB #268: Name does not appear in the Exchange Global Address List even though user has a valid CU email address

At Clemson University, if your name does not appear in the Exchange server Global Address List (GAL), your address may have been temporarily dropped from the Exchange system during a record transition.

Exchange Contact records are updated on a regular basis on data transmitted to the Exchange system from eDir. If your status with the university changes (e.g., you change from being a student to being a staff member), then your data is removed from one database before it is sent and added to another database. If your records are not completely transferred when records are updated on the Exchange server, you won't appear on the GAL.

If your name doesn't appear on the GAL, check to see that you have a valid CU username by searching the CU Phonebook.

Visit the CU Phonebook at:

http://www.clemson.edu/phonebook/


If you have a valid CU username, you should have all email sent to your fully qualified CU address. For example, rather than having email sent to dvader , have it sent to dvader@clemson.edu .

KB #269: Receive error message "Cannot find mailbox location" in Microsoft Outlook or Exchange

The error message "Cannot find mailbox location" means that your Exchange or Outlook client was not properly logged out before the Exchange server was rebooted, or before the client mailbox store was moved to a different server. Reboot the client computer and try again. The new connection to the Exchange server that establishes after rebooting should automatically find the new mailbox location using the built-in resource locator. No action is required other than rebooting and relaunching the Outlook or Exchange client.

KB #270: Alternative to using Outlook to check Exchange mailbox

If you have difficulties using Microsoft Outlook to check your Exchange mailbox, you can use the Outlook Web Access (OWA) page. To do this, connect to the Internet and launch your browser. To access your Exchange mailbox at Clemson University, go to:

https://xmail.clemson.edu

Use your userid and password to log into the Exchange server. You will see that the OWA page is almost identical to the interface for the Outlook program.

KB #271: User doesn't see the full list of addresses when viewing the Global Address List in Microsoft Exchange or Outlook

If you receive a short listing of users under Global Address List, it is likely that you are using the wrong Exchange server. To fix this, do the following:

1. In Exchange or Outlook, select Services... from the Tools menu.


2. Highlight Microsoft Exchange Server and click Properties.


3. Change the Microsoft Exchange server: entry to:
exch07.campus.cu.clemson.edu.


4. Click OK twice to close the dialog boxes and save your settings.

KB #321: How to create and use templates in Microsoft Outlook 2003 and 2007

n Microsoft Outlook, a template is a way to store formatted messages that you send out on a regular basis. This is very useful for sending out messages where only personal information will change (for example, a form letter).

Creating a template
Note: The following instructions do not apply if you are using Word as your editor in Outlook. In that case, use document templates as you would with any other Word document.

To create a template, follow these steps:

1. Create a new message.


2. In the new message, enter the text for the template. If you like, you may fill in the "To:" and "Subject:" fields.


3. From the File menu, select Save As... .


4. Next to "Save as type:", select Outlook Template (the extension will be .oft).
Note: The directory will automatically change to your Outlook templates directory. You may want to write down this directory path so it will be easier to find later.

5. Add an appropriate filename, and click Save.


Adding the template to the Outlook bar

Accessing the template can be a bit awkward, so you may wish to copy a shortcut to the template onto your Outlook bar. Follow the instructions below:

1. Click the Other Shortcuts button (probably at the bottom of your Outlook bar). It looks like an upward arrow.


2. In Windows 2000 or XP, look for the folder at (where username is your username):
C:\Documents and Settings\username\Application Data\Microsoft\Templates

Note: In Windows 2000 or XP, you may need to view hidden folders to see the path.


3. When you have opened the Templates folder, the template you saved should be in the list of files that appears.


4. Drag the template to the Outlook bar.


Using the template
To use the template you have created, simply locate and double-click the icon for the template on your Outlook bar. Complete the email message, and click Send.

KB #323: In Outlook, from the Outlook Address Book, how to view subfolders of the Contacts folder

If you want to view additional folders containing Contact items in the Outlook Address Book, you have to explicitly specify each subfolder that you want to be viewable. To do this:

1. Right-click the desired Contacts subfolder and select Properties.


2. In the Properties dialog box, click the Outlook Address Book.


3. Click the checkbox to select Show this folder as an email Address Book, then click OK.
Note: If you have more than one subfolder under Contacts, you must follow these steps for each subfolder.

KB #324: In Microsoft Outlook for Windows, how to export contacts to Excel or Access

To work with your Microsoft Outlook contacts in Access or Excel:

1. Open Outlook and from the File menu, select Import and Export... . The Import and Export wizard will open.


2. Choose Export to a file and click the Next button.


3. Choose Microsoft Access or Microsoft Excel, depending on how you want to work with your data. Click Next.


4. Select the Contacts folder and click Next.


5. In the resulting dialog box, enter a path and name for the exported file (e.g., C:\Windows\Desktop\Contacts.xls). Click Next.


6. In the resulting dialog box, under "The following actions will be performed:", select the checkbox next to the listed item (if it is not already selected).


7. Click Finish. Outlook will create a new file containing your contacts in the exported format you designated.

KB #272: BlackBerry basics

BlackBerry basics

A BlackBerry is a handheld wireless device created by Research in Motion (RIM) that reads email and calendars from enterprise-class email systems, like Clemson University's Exchange service. For more information, visit the following sites:

http://www.blackberry.com/
http://www.researchinmotion.com/

Getting a BlackBerry

For information about how to get a Blackberry, please see your college or department telecommunication representative.

Choosing a provider

Determine where you're going to use the BlackBerry the most, or at least decide where it's critical that you have BlackBerry reception, and see which company has the best coverage in that area. The wireless network providers usually have coverage maps available either on their web sites, in their stores, or by mail upon request. Keep in mind that the wireless data network is not the same as the cellular network, so you'll want to specifically mention BlackBerry when you're asking about coverage.

Important points to keep in mind

About BlackBerries

A BlackBerry is designed to read information from your Exchange account including email, calendaring, contacts, etc.

A BlackBerry is a small, PDA-sized unit, roughly the size of a Palm Pilot or a pocket calculator. This link has some pictures and descriptions:
http://na.blackberry.com/eng/devices/

BlackBerries come with complete alphanumeric keyboards; many PDAs don't. Some people love them because of this. Some people do not, because the keys are small. Most cellular providers that provide BlackBerries have demonstration models in their walk-in stores. It's a good idea to take a look first, to make sure this is the type of email PDA you want to use.

BlackBerry Software

Note: BlackBerry Desktop Manager Software is optional with BlackBerry Enterprise Server. However, CCIT recommends that you install this software on your computer to help with troubleshooting and to complete backups of the BlackBerry handheld.

The Desktop Manager software for the BlackBerry is available only for Windows-based computers. RIM has now also released PocketMac for the Macintosh. It offers similar capabilities of the BlackBerry Desktop Manager. Software PC emulators for either Macintosh or Linux operating systems may not connect properly with a BlackBerry's cradle. BlackBerry support at CU is built on the assumption that you have an Exchange account and an installation of Microsoft Outlook, Entourage, or Evolution.

How the service works at Clemson

As a member of the Clemson community, be aware of the following regarding BlackBerry devices:

• You must have an Exchange account to use a BlackBerry to read your Clemson email. This is because BES is tightly integrated with Exchange. The majority of devices available will also work with external email systems (like Gmail, for example). While some cellular and wireless network providers offer services for adding the ability to read alternate email accounts (e.g., Verizon's Web Client and Cingular's BIS (Blackberry Internet Service)) those services are not supported by CCIT. Rather, Blackberry support at Clemson University is based on your using it for your Exchange account.

• You should also be aware of how the BlackBerry service works. For example, you need to be aware that RIM's BlackBerry service sends the message to the wireless data network; i.e., a third party is involved in the act of synchronizing your email. (You can rest assured that your message is private, encrypted, and safe. That third party does not store messages, and it definitely doesn't read them; it simply provides the wireless network in the same manner cell phone companies provide a cellular phone network.) Because that third party is involved, if there's an outage with the provider's wireless network outside the Clemson network, you are affected, and there's little you can do when this happens.

The BES service

BlackBerries work by synchronizing your mail and calendar information from your Exchange account to the wireless network. To learn more, see the Knowledge Base document Information about the Clemson BlackBerry Enterprise Server (BES), and how to get an account. In summary, you can request an account on the BlackBerry Enterprise Server (BES) that will synchronize your BlackBerry wirelessly. At Clemson there are many advantages to using the university's BlackBerry Enterprise Server and CCIT recommends that you use it.

Getting your BlackBerry set up

Once you have your BlackBerry, follow these steps to begin using it:
1. Get the BES account: If the following apply, you need to talk to CCIT to arrange provisioning for the BES account:
o You've verified that you have an Exchange account
o You decided that you will use the university's BES service.


2. Request a BES account from the CCIT Request for Service Page. Your request should be completed within 24 hours. http://www.clemson.edu/ccit/support_services/service_request/
3. Obtain and install the software (recommended – for Windows users only): CCIT recommends that you have the Desktop Manager Software installed when using a BlackBerry at Clemson. You install the Desktop Manager on the same computer you use to read your Exchange mail. You must use Outlook to read that mail, not Outlook Express, Outlook Web Access (OWA), or any other mail client. If you don't use Outlook already (Windows-only), you must install it.

KB #273: How to search for an address in the Exchange GAL with a BlackBerry

In order to take full advantage of the features offered in the BES BlackBerry environment, you should make sure you have the latest software on your device. To find the version of handheld software you are running, on the handheld, go to Options and then choose About from the Options menu.

Using a BlackBerry at Clemson University, you can search for an address in the Exchange Global Address List (GAL) by performing a Remote Address Lookup. To use this feature you must have an account on the BlackBerry Enterprise Server.

To perform a Remote Address Lookup, follow these steps:

1. From the Home screen, select the Compose icon. The "To:" screen will appear.


2. Click the trackwheel to view the menu. Select Lookup. A dialog box will prompt you to type part or all of the contact's name.


3. After typing the contact's name, click the trackwheel to bring up the "Compose" screen. After your search is complete, the "To:" field will display the number of matches.


4. Move the cursor to the "To:" field, and click the trackwheel to view the menu. Click View Lookup.


5. Select the contact for whom you were searching and click the trackwheel to view the menu. Select a sending method. After composing your message, click the trackwheel to view the menu. To send your message, click Send.

The best way to search for a name is to enter the last name, then a comma, then the first initial. If you don't know the person's first initial, just enter the last name and a comma. If you aren't sure how to spell the person's last name, enter only the first few letters.

KB #274: Define/describe Global Address List

The Global Address List (GAL) is a directory service within the Exchange email system. The GAL contains information for all email users, distribution groups, and Exchange resources at Clemson University.

If you configure Outlook to use your Exchange account natively (versus accessing Exchange through an IMAP server), the GAL is the default address book, and you can access it by clicking Tools, then Address Book.

IMAP email clients like Outlook Express (or Outlook, if you configure it to use an IMAP server) don't access the GAL by default, but they can be configured to read it using LDAP (the Lightweight Directory Access Protocol).

KB #275: AVAILABLE - Blackberry Exchange Server is currently widely available for Clemson University faculty/staff use. What is a BlackBerry, and how does it work?

The BlackBerry is a wireless personal digital assistant (PDA) that can send and receive email and other data and browse the web over a cellular network. Most models also function as cellular telephones. At Clemson University, faculty and staff can subscribe to the BlackBerry Enterprise Server (BES) to synchronize their Exchange accounts with their BlackBerry devices.

At Clemson University, the BlackBerry service consists of three parts:

The BlackBerry wireless device


BlackBerry Enterprise Server or BlackBerry Internet Service. There are two ways to manage synchronization. The first is the BlackBerry Internet Service which checks up to 10 ISP email accounts and delivers those messages to the device. The second is the BES, which works directly with the Exchange mail server and provides email, calendar, and contact synchronization services for a large number of users. At CU, CCIT recommends using the BES to handle synchronization.


A Microsoft Exchange email account at any CU campus


A BlackBerry receives email through the following process:

1. The Exchange account receives the message.


2. The BES/BIS looks in the email account, finds the message, and synchs it over the Internet to RIM's BlackBerry service.


3. RIM's BlackBerry service sends the message to the wireless data network. Examples of wireless data network providers supporting BlackBerry are AT&T, Sprint, and Verizon.


The wireless data network provider sends the message in a wireless signal to the BlackBerry device.

The BlackBerry receives the signal and displays the message/ syncs the data.
A BlackBerry sends mail in the reverse of this process: the BlackBerry device sends the message to the wireless data network provider. The provider forwards it to RIM's BlackBerry service, which in turn sends it over the Internet to the user, passing through BES before it is delivered to the end recipient.

KB #337: In Outlook, what are the Reading Pane, and AutoPreview?

Note: When using the Preview or Reading Pane, you can view information about a name in the "From:", "To:", or "Cc:" field by double-clicking the name.

Reading Pane

Outlook offers the Reading Pane, in which you can view and work with items that are in your Inbox by simply selecting them from your Inbox list.

The Reading Pane is turned on and situated on the right of your Outlook window by default. To turn it off or reposition it, from the Outlook View menu, select Reading Pane, then click Right, Bottom, or Off.

AutoPreview

Using AutoPreview, you can read the first three lines of messages from the main Outlook window without opening them.

To turn AutoPreview on, from the View menu, select AutoPreview. These same steps will turn it off if it's on.

To preview the first three lines of unread messages only, follow the appropriate steps below.


1. From the View menu, select Arrange By.


2. Select Current View, then click Customize Current View.


3. Click Other Settings, then click Preview unread items.

KB #338: In Outlook Express or Entourage, how to import an address book from another email program

To import an address book into Outlook Express or Entourage from another email program, follow the appropriate instructions below:

Mac OS and Mac OS X

1. Launch Outlook Express or Entourage.


2. From the File menu, select Import... . In Outlook Express 4.x, from the File menu, choose Import, then Contacts... .


3. From the resulting Import window, follow the on-screen instructions to select the program from which you wish to import your addresses. Outlook Express or Entourage will then convert them into Contacts for you.


Windows

1. Open Outlook Express.


2. Click the Address Book icon. Alternately, from the Tools menu, choose Address Book.


3. From the File menu, choose Import, then Address Book.


4. You should see a selectable list of available mail programs (e.g., Eudora, Netscape) from which to import your address book. Select your chosen program. Outlook Express will convert the addresses for you.

KB #277: This article explains how to set folder permissions in Outlook XP for ownders and those wishing to view others' floders.

For the Owner of the Folders:

1. Right-click on "mailbox-Username" in your folder list and click "Properties - Outlook Today"
2. Click on the "Permissions" tab
3. Click "Add"
4. Add each user that you'd liek to allow permission to your mailbox. You'll need to set the permission level for each user, depending on what you want the users to be able to do to each folder.
5. Click "Ok"
6. Right-click on the folder(s) that you want to allow users access to and click on "Properties"
7. Click the "Permissions" tab
8. Click "Add"
9. Add each user that you'd like to allow permission to this specific folder. You'll need to set the permission level, depending on what you want the users to be able to do to each folder.
10. You must then log out of Outlook and then open it back up for permsiions to take effect.

For Users wishing to view other's folders:

1. Click "Tools", then "Email accounts" in 2003 ( "Account Settings" in 2007)
2. Click "Next"
3. Highlight your Account (will most likely only be one account) and then hit "Change"
4. Click "More Settings"
5. Click the "Advanced" Tab
6. Click "Add"
7. Enter Folder Owner's name and then click "OK"
8. Click "OK"
9. Click "Next"
10. Click "Finish"
11. Log out of Outlook and then open it back up for permissions to take effect.

In your folder list, you should now see a listing for "Mailbox - Username" and you can see what folders you have access to.

KB #278: How to set up a profile in Outlook when using Windows.

Outlook 2003, 2007

1. Start by clicking on the "Start" menu, then "Settings," then "Control Panel"
2. Select "Mail"
3. Click the "Show Profiles" button
4. Add a profile by clicking the "Add" button. It can be named anything.
5. A Wizard will display.
6. Make sure the bubble next to "Add a new email account" is selected, and click "Next"
7. Select "Microsoft Exchange Server." Click "Next".
8. In the "Microsoft Exchange Server" field, type exch07.campus.cu.clemson.edu . Enter your name in the "user Name" field.
9. Click the "check Name" button, and the server name and name should be underlined.
10. Click "Next"
11. Click "Finished"

KB #279: AutoArchive is a way to automatically move old items to the archive location and discard items whose content has expired and is no longer valid. AutoArchive is a function that is incorporated within Outlook to help with manageing the size of an Outlook Mailbox.

AutoArchive is a feature in Outlook that moves old mail and other items to a separate personal folder (.pst) file on your computer's hard drive, or a workgroup or departmental server. By default, it will prompt you before archiving items every 14 days and and delete expired email messages from your mailbox.

The Outlook folders that have AutoArchive automatically activated and their default aging periods are Calendar (six months), Tasks (six months), Journal (six months), Sent Items (two months), and Deleted Items (two months). Inbox, Notes, Contacts, and Drafts do not have AutoArchive activated automatically.

In addition, you can manually transfer old items to a personal folder. Outlook can archive all types of items, such as Microsoft Excel spreadsheets or Word documents, but only if these files are stored in an email folder. To manually transfer files, from the File menu, select Archive... .

To set up AutoArchive and access your messages in Outlook 2003 and 2007, follow the steps below.

Setting up AutoArchive

1. From the Tools menu, select Options... .


2. Click the Other tab, and then click the AutoArchive... button.


3. Select or deselect the first checkbox to enable or disable AutoArchive. To change the settings for individual folders (e.g., Inbox, Calendar, Sent Items, Tasks) right-click the folder and choose Properties, and then click the AutoArchive tab.

Accessing messages stored by AutoArchive

To use AutoArchiving you will first need to install the Personal Folder service, and then set it up to open the appropriate .pst file. The files are stored in different paths, depending on which version of Outlook and which Windows operating system you are using. To determine the actual .pst file used, follow the instructions in the "Setting up AutoArchive" section above.

Open an AutoArchive file

1. From the Tools menu, select Services... .


2. Select Add... , and then Personal Folders.


3. The Create/Open Personal Folders dialog box will open. Select the folder in which the archive is stored.


4. Select the file (usually archive.pst) and select Open. Click OK twice.
You should now see a new set of Personal Folders in the Folder List. If you don't see the Folder List, from the View menu, select Folder List.


To restore an archive:

a. On the File menu, click Import and Export
b. Click Import from another program or file. Click Next.
c. Click Personal Folder File (.pst). Click Next.
d. In the File to import box, change the default file name in the path from backup.pst to the name of the archive file you're importing from. Click Next.
e. Click the folder to import from. If you want, click Include subfolders.
f. Specify how you want Outlook to handle duplicate items.
g. Click Import items into the same folder and then click the folders with the same name as the folders you're importing from.
h. Click Finish.

Turn AutoArchive off:

1. On the Tools menu, click Options, and then click the Other tab.
2. Click AutoArchive.
3. Clear the Run AutoArchive every n days check box.

KB #280: Archiving email messages helps keep mailboxes manageable by storing - archiving - old items that are important but not frequently used.

To archive email manually:
1. On the File menu, click Archive.
2. Specify whether to archive all folders using Microsoft's AutoArchive settings (that is, either the default settings, or per-folder settings you specified for individual folders) or whether to archive an individual folder using the options you specify in this dialog box.

To restore an archive:

1. On the File menu, click Import and Export.
2. Click Import from another program or file . Click Next.
3. Click Personal Folder File (.pst). Click Next.
4. In the File to import box, change the default file name in the path from backup.pst to the name of the archive file you're importing from. Click Next.
5. Click the folder to import from. If you want, click Include subfolders .
6. Specify how you want Outlook to handle duplicate items.
7. Click Import items into the same folder and then click the folders with the same name as the folders you're importing from.
8. Click finish.

KB #281: This article will describe how to add an additional mailbox within Outlook.

1. From Outlook, right-click on the name of your mailbox then left click on "Properties for Mailbox - Last, First . . . ". (Depending on the version of Outlook being used, it may say "Outlook Today . . ." "Mailbox - . . . " or simply "Last, First")

2. When the "Properties" window appears, click the "Advanced" button

3. You will now see an "Microsoft Exchange Server" window with 4-5 tabs across the top (Depending on the version of Outlook being used). Click on the "Advanced" tab, then click on the "Add . . ." button.

4. On the "Add Mailbox" window, type in the name of the mailbox to be added and click OK. You can enter the full or partial name. If you enter a partial name, the Global Address List will appear and prompt you to select the correct entry if more than one mailbox matches the text you entered.

5. You will now see the name of the mailbox added to the "Open these additional mailboxes:" Window. If you need to add another mailbox, you can click the "Add . . ." button again. Otherwise, click OK to finish adding the mailbox to the existing Outlook profile.

6. You will return to the main Outlook view, and you should now see the mailbox in your folder view. To view the entire mailbox, click on the "+" to the left. This will fully expand the mailbox to show all folders.

7. Once the mailbox has been expanded, the folders will be viewable and you should see a "-" to the left of the mailbox name now.

8. You can now work from the additional mailbox just as you would with your personal mailbox.
Note: Any items you send "FROM" (Sent On Behalf Of) the additional mailbox will appear in your personal "Sent Items" folder.

KB #282: This article will give step-by-step instructions for finding the current size of an Exchange mailbox using Outlook.

1. From Outlook, right-click on the name of the mailbox then left-click on "Properties. . ."
2. Click on the "Folder Size . . ." button.
3. You will now see the "Folder Size" window that shows all the current data.
4. The two most common folders that fill up the quota allowed are "Deleted Items" and "Sent Items". If you are receiving email warnings saying that your mailbox is over quota, check these two folders and try deleting any old messages (or messages with large attachments) to clean out your mailbox.

Sizes are given in kilobytes (KB). Divide each number by 1000 (or move the decimal places to the left) to get the size in megabytes (MB).

KB #283: Entourage user encounters errors when trying to view another person's calendar although they are able to view the calendar in Outlook. This article will give instructions to view another persons calendar in Entourage.

First, both parties need to have exchange accounts.

Here are instructions for viewing another person's calendar in Entourage 2004

1. Select File > Open Other User's Folder
2. In the window that appears; under Type, select Calendar (there is a drop down list).
3. Click the "Find" button
4. A Select User window will appear. Type in the last name or the alias of the person whose calendar you would like to view and click "Find"
5. The person(s) information should display.
6. Hold down the Control Key while clicking on the Email Header.
7. A pop-up menu will display
8. Select "Alias". This will desplay the Alias of each user in the window.
9. Select the correct person.
1. If the email address has the alias@clemson.edu:
1. Click "OK"
2. Click "OK" at the Open User's Folder window
2. If the email address is different than alias@clemson.edu:
1. Click the "advanced" button
2. Modify the email address to be alias@clemson.edu
3. Click "OK"
4. Click "OK" at the Open User's Folder Window.
10. If you do not have permission to view that users calendar, a message window will be displayed.
11. If you do have permission, the connection will be made and that users calendar will appear as a folder in the View list on the left side.

KB #284: This article will explain how to export mail from Outlook.

Use the Import/Export Wizard to export items from Outlook. The advantage of importing and exporting data using the Import/Export Wizard is that it saves you from having to manually re-enter data you need.

You can export to dBase, Microsoft Access, Excel, Word, PowerPoint, FoxPro, or to a Personal Folders file.

1. On the File menu, click Import and Export
2. Click Export to a File and then click Next.
3. In the list, click the file type you want to export to, and then click Next.
4. Follow the instructions in the Import and Export Wizard.

Assuming the customer will be importing these into a different mail account, they will want to use a Personal Folders file (.pst) so they can use Outlook to import them back into the other mailbox.

If you want to export to a file to use in Word or PowerPoint, choose either "Tab Separated Values" or "Comma Separated Values".

Folder design properties such as permissions, rules, description, forms, and views are not perserved when you eport to a Personal Folders file. Only the content itself is exported.

KB #285: This article will explain how to export contacts from Outlook.

First, create a new folder for the contacts you want to export.

1. On the "File" menu, point to "new", and then click "Folder".
2. Type a name for the folder.
3. In the "Folder contains" list, click "Contact Items".
4. In the "Select where to place the folder" list, select a spot in your personal folder list, select OK.

Then:

1. On the Outlook Bar, click "Contacts", or click another private or public contacts folder that you want to copy information from.
2. To copy the contacts, press and hold down CTRL and drag the contacts you want from the Contacts folder you just clicked to the new contacts folder you just created.
3. On the "file" menu, click "Import and Export" to export the new contacts folder.
4. Click "Export to a file", and then click "Next."
5. In the list, click the file type you want to export to and then click "Next."
6. Select the contact file you created, click next
7. Save exported file as, select browse to name and save your file to your hard drive, click next; Finish

KB #286: This article will explain the steps in resetting and Outlook/Exchange password.

Exchange passwords are sync'd with Novell eDir account passwords. Please notify the user that if their password is changed for Exchange, all other systems that use this userID will also be changed to this new password.

Go here to change your password:

https://login.clemson.edu/changepass.php

KB #287: How to configure Outlook to connect to Exchange using RPC over HTTP (Outlook Anywhere)

RPC over HTTP requires Outlook 2003 and Windows XP SP2. To configure Outlook to connect to Exchange using RPC over HTTP, follow the directions below.

1. If you are not connected to the CU network, connect to the CU VPN. If you are connected to the CU network you do not need to be connected to the CU VPN; go to the next step.


2. From the Start menu, open the Control Panel and select the Mail icon. Select E-mail Accounts.


3. Select View or change existing e-mail accounts. Click Next


4. Select your Exchange account and click Change... .


5. If you mailbox has been moved, click Check Name to resolve your new Exchange Server.


6. Click More Settings... .


7. Select the Connection tab.


8. Check Connect to my Exchange mailbox using HTTP and click Exchange Proxy Settings.


9. In the text box for "Use this URL to connect to my proxy server for Exchange:", enter: xmail.clemson.edu


10. Check the boxes Connect using SSL only and Mutually authenticate the session when connecting with SSL.


11. In the text box for "Principal name for proxy server:", enter: msstd:xmail.clemson.edu


12. Check both On fast networks... and On slow networks... .


13. In the "Proxy authentication settings", select Basic Authentication.


14. Click OK twice.


15. Click Next and Finish, and close the Mail Setup dialog box.


16. If connected to the VPN, you can now disconnect.


Outlook is now configured to use RPC over HTTPS. Outlook will now prompt you for your username and password every time it opens, and you will not have the option to save your password. This is a security feature and cannot be changed.

RPC over HTTPS is not any faster than Outlook over a VPN connection. If you are on a slow connection, please consider using OWA.

KB #318: How to categorize my Contacts and send email using the categories in Microsoft Outlook

If you want to send email to or arrange meetings with people on your Contacts list without using your Personal Address Book or personal distribution lists, you can use the category function in Outlook. To do this, you must first categorize the Contacts you want in a specific group. Once they are categorized, you can send email to that category.

To categorize your Contacts, follow the steps below:

1. In Outlook, go to your Contacts section.


2. Select the individual Contacts you would like to put in a particular category by holding down the Ctrl key while clicking the entries you want.


3. From the Edit menu, select Categories... .


4. Click the box next to any of the predefined categories, or you can create your own category and add it to the list.

Note: Individual Contacts can belong to more than one category.


5. Click OK.
Note: Contacts entries have no default category. Consequently, individual Contacts that you have not categorized will display with "none" when viewed by category.

To send email, set up a meeting or task, or write a letter to all the Contacts in a category, follow these instructions:

1. From Outlook, open your Contacts section.


2. From the View menu, select Current View, then By Category.


3. Highlight the category you want to send email to by clicking it.


4. In Outlook, from the Actions menu, select New Message to Contact.

KB #319: In Outlook 2003 or 2007, when I try to search the Global Address List using IMAP account, error message "unavailable critical extension" appears

You may experience problems using Microsoft Outlook 2003 0r 2007 when browsing an LDAP server's address book with more than 5,000 entries. Due to the large size of CU's GAL, if you are using Outlook 2003 or 2007 with an IMAP account, you may see the following error messages when you try to open the Address Book:

"Unavailable critical extension."

After you click OK, you'll see this error message:

"The action could not be completed."

The error messages implies that you cannot make an LDAP query. This is not so. The reality is that Outlook's Address Book simply cannot build a list for you to scroll through; that is actually the action that cannot be completed. You can still make the query; you'll just have to bypass the list that the Outlook Address Book builds. To do so, try the following options.

To use the Find... function in Outlook's Address Book, follow these steps:

1. From either the message composition window or Outlook's main screen, from the Tools menu, select Address Book... .


2. Click OK to close the error messages.
Note: You will see the above error messages each time you attempt to search the GAL by opening the Address Book.

3. If you opened the Address Book from the message composition window, go to the Advanced button in the lower left corner, and then select Find... . If you opened the Address Book from Outlook's main screen, from the Tools menu, select Find... .


4. In the Find window that appears, enter your search criteria, and then click OK to search.


While composing a message, follow these steps:

1. Begin a new message by clicking the New button. Alternatively, from the File menu, select New, then Mail Message.


2. In the "To..." field, type the last name, a comma, and then the first name of the person to whom you wish to send a message. Then type Ctrl-k (hold down the Ctrl key and then press the letter k ).


3. The name should resolve and be underlined. If there are several people with the same name, the Check Names dialog box will open with a list of matching names. Select the correct name, and click OK.


Long-term solution
Warning: This document contains instructions for editing the registry. If you make any error while editing the registry, you can potentially cause Windows to fail or be unable to boot, requiring you to reinstall Windows. Edit the registry at your own risk. Always back up the registry before making any changes. If you do not feel comfortable editing the registry, do not attempt these instructions. Instead, seek the help of a computing support provider.

To fix this problem so that you can open and search the Address Book normally, you must edit the registry to disable Outlook's address list browsing functionality. To do so, follow these steps:

1. From the Start menu, select Run... .


2. In the "Open:" field, type regedit , and then click OK.


3. Navigate to the following key:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook

4. From the Edit menu, select New, then Key.


5. Type LDAP and press Enter. This will create a new folder on the left called LDAP.


6. Select this new folder. Then, from the Edit menu, select New, and then DWORD Value.


7. Type DisableVLVBrowsing , and press Enter. This will create a new entry on the right called DisableVLVBrowsing.
Note: Be sure to enter DisableVLVBrowsing exactly as you see it.

8. Select the DisableVLVBrowsing entry. From the Edit menu, select Modify.


9. In the Edit DWORD Value dialog box that appears, in the "Value data:" field, enter 1 (the numeral one).


10. Click OK, and then close the Registry Editor.
For more information about errors using LDAP in Outlook , see article 820864 in Microsoft's knowledge base.

You can search Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx

KB #316: How to delete an attachment without deleting the message in Microsoft Outlook

Outlook for Windows
1. Launch Outlook, and from the Inbox, open the message containing the attachment you want to delete.


2. Right-click the attachment, and from the resulting contextual menu, select Remove.


3. When you close the message, you'll be prompted to save your changes; click Yes.


Outlook for Mac OS
1. Launch Outlook, and from the Inbox, open the message with the attachment you want to delete.


2. Ctrl-click the attachment, and from the resulting contextual menu, select Cut.


3. When you close the message, you will be prompted to save your changes; click Yes.

KB #317: How to send someone a contact or distribution list in Microsoft Outlook

The steps below will work only if Outlook is set to not use Word as the email editor. To check this setting, follow these steps:

1. In Outlook, from the Tools menu, select Options.


2. Select the Mail Format tab.


3. Make sure Use Word to edit e-mail messages is not checked.
Note: The wording for the checkbox may vary depending on which version of Outlook you're using.

Click Apply and then OK.
To attach a contact or personal distribution list from your Contacts folder to an outgoing email message in Outlook, follow these steps:

1. Open a new message, and from the Insert menu, select Item... .


2. In the Insert Item window, from the "Look in:" section, select Contacts. From the "Items:" list in the lower half of the window, locate the contact or distribution list you want to attach to your message.


3. Click the contact or distribution list once. In the upper right section of the Insert Item window, make sure the Attachment radio button is selected, and then click OK.
This will attach a copy of that contact or distribution list to the message.

KB #291: How to import address information from an Excel workbook into my Contacts list in Microsoft Outlook

Follow the steps below to import Excel data into Outlook:

1. Arrange the Excel data in the traditional database format; i.e., give each column field titles and make each row a record.


2. Change the field titles in the worksheet so that they match those in your Outlook Contacts list.


3. To display the Name dialog box, press Ctrl-F3. Use this dialog box to assign the name Contacts to the entire range of contacts data.


4. Open Outlook, and from the File menu, select Import and Export... .


5. In Outlook 2003 or 2007, select Import from another program or file. Click Next.


6. Select Microsoft Excel. Click Next.

Note: You may get the following prompt: "Microsoft Office Outlook cannot start the required translator. This feature is not currently installed. Would you like to install it now?"

If you do, click Yes to continue.


7. From the Import a File page, make your desired selections, depending on how you want to handle duplicates. To navigate to the Excel file you are importing, click Browse... .


8. Select the file, then click OK. Back in the Import a File dialog box, click Next.


9. In the Select a destination folder window, select the Contacts folder. Click Next.


10. On this last page, you will see two buttons:


Map Custom Fields... : Click if you want to change the "field mapping", i.e., the selection of which columns in your Excel file match up with which data in Outlook's contacts. For example, one of your Excel file columns might read "Home", and you'll have to map that in Outlook to either "Home Address" or "Home Phone", accordingly.


Change Destination... : Click if you want to change the destination folder. Since you are importing contacts, and since you already selected the destination folder in the last step, you only need to click this button if you made a mistake or want to double-check that you've selected the right one. Otherwise, you can ignore it.

When you are done, click Finish, and wait for Outlook to complete the task. To check the results in Outlook, open your Contacts folder.

KB #315: In Microsoft Word why isn't the "Categories" field available when I import my Outlook contacts list?

When you use the Microsoft Outlook Contact list as a data source for a Microsoft Word 2000, 2002, 2003 or 2007 mail merge, the Outlook "Categories" field is not available for insertion into the document as a merge field. The converter that turns the Outlook address book into a format suitable for a Word mail merge transfers only 40 of the more than 80 pre-defined Outlook fields.

To use your Contacts from a particular Outlook category in a Word mail merge, use one of the following methods:

Use Outlook to merge your Contacts list
This method merges your Contacts into a Microsoft Word document.

Export the Contacts folder
Outlook provides a new feature that allows you to perform a mail merge with your Contacts list from within Outlook. To export the Contacts folder as a text file, follow these steps in Outlook:

1. From the File menu, select Import And Export... .


2. In the Import And Export Wizard, select Export to a file and click Next.


3. Select either Comma Separated Values (Windows) or Tab Separated Values (Windows), and click Next. (You may be prompted to install a translator at this point.)


4. In the Export to a File dialog box, select the Contacts folder and click Next.


5. Beside the "Save exported file as:" field, click Browse... and then choose a name and place for the file and click OK, then Next.


6. Click Map Custom Fields... .


7. Select all the fields you want to export, including Categories, and click OK.


8. Click Finish to export the data.
You can use the resulting file as a Word mail merge data source.

Create a new Contacts folder
You can create a new Contacts folder that contains only the category you wish to export. To copy only the contacts in the desired category to a new Contacts folder, follow these steps in Outlook:

1. From the File menu, select New, and then Folder... .


2. In the Create New Folder dialog box, in the "Name:" field, type a name for the new folder.


3. Under "Folder contains:", choose Contact Items.


4. Under "Make this folder a subfolder of:" or "Select where to place the folder:", select a location for your new folder, and click OK.


5. Select your current Contacts folder.


6. From the View menu, select Current View, and then By Category.


7. Expand the category you want so that all the items are visible.


8. Select all the items in the chosen category that you want to include in your mail merge.


9. Click the selected contacts, and drag them to the new Contacts folder.


10. On the menu that appears, click Copy.
You can now use this new folder as a Word mail merge data source.

KB #292: What are phishing scams and how can I avoid them?

Phishing explained
Phishing scams are typically fraudulent email messages appearing to come from legitimate enterprises (e.g., your university, your Internet service provider, your bank). These messages usually direct you to a spoofed web site and ask you for private information (e.g., password, credit card, or other account updates). The perpetrators then use this private information to commit identity theft.

An example of a phishing attempt is an email message stating that you are receiving it due to fraudulent activity on your account, and asking you to "click here" to verify your information. For more examples, see:

http://www.antiphishing.org/phishing_archive.html

How to avoid them

To avoid phishing scams, never click the links provided within these types of email messages. If you feel the message may be legitimate, go directly to the company's web site (i.e., type the real URL into your browser) or contact the company to see if you really do need to take the action described in the email message. Delete the email message from your Inbox, and then empty it from the deleted items folder to avoid accidentally accessing the web sites it points to.

You should also always read your email as plain text. Phishing messages often contain clickable images that look legitimate; by reading messages in plain text, you can see the URLs that any images point to. Additionally, when you allow your mail client to read HTML or other non-text-only formatting, attackers can take advantage of your mail client's ability to execute code, which leaves your computer vulnerable to viruses, worms, and Trojans.

Warnings
Reading email as plain text is a general best practice that, while avoiding some phishing attempts, won't avoid them all. Some legitimate sites use redirect scripts that don't check the redirects. Consequently, phishing perpetrators can use these scripts to redirect from legitimate sites to their fake sites.

Another tactic is to use a homograph attack, which, due to International Domain Name (IDN) support in modern browsers, allows attackers to use different language character sets to produce URLs that look remarkably like the authentic ones. For more information, see:

http://db.tidbits.com/article/07983

Reporting phishing attempts

ALWAYS Report phishing scam attempts to the CCIT Security Office at http://www.clemson.edu/ccit/safecomputing/index.html

To report attempts on your personal home machines, you can report these phishing scam attempts to the company that's being spoofed.

You can also send reports to the Federal Trade Commission (FTC) at the following URL:

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

Depending on where you live, some local authorities also accept phishing scam reports. And finally, you can send details to the Anti-Phishing Working Group, which is building a database of common scams to which people can refer:

http://www.antiphishing.org/

KB #293: How to configure Entourage 2004 to access my Exchange account in Mac OS X

Note: If you have Mac OS 9 or Mac OS X 10.1 or earlier, you cannot use Entourage 2004.

Note: Due to a bug in earlier builds of Entourage 2004 which could potentially cause loss of mailbox data, all Microsoft Entourage 2004 users should be running version 11.2.1 or later.

For more information from Microsoft about this bug, see:

http://support.microsoft.com/?id=909574

Entourage 2004 (included in the Office 2004 suite), provides Outlook functionality in a Mac OS X-native application. When you have configured Entourage, you will be able to synchronize your Exchange calendar and address book as well as read and reply to email. To configure Entourage 2004 to access your Exchange account at Clemson University, follow the instructions below:

1. Open Entourage. You may see a window asking if you'd like to make Entourage your default email program. Click Make Default if you'd like to; otherwise click Cancel. If you have not created any previous accounts in Entourage, you will next see the Entourage Setup Assistant. Close that window if you see it.


2. From the Entourage menu, select Account Settings... . In the Accounts window, click the Exchange tab, and then click New.


3. In the Account Setup Assistant window that opens, click Configure account manually.


4. In the Edit Account window, under the Account Settings tab, fill in the fields with the appropriate information:


Next to "Account name:", create a descriptive name (e.g., Exchange account ). CCIT recommends "CLEMSON EXCHANGE".
Next to "Name:", type your name as you would like it to appear in your outgoing email messages.
Next to "Email address:", type your CU email address. (e.g. userid@exchange.clemson.edu)
Next to "Account ID:", type the username of the account you wish to log into. This will usually be your CU Network ID username.
Next to "Domain:", type CAMPUS.
Next to "Password:", type the password for the account you wish to log into. This will usually be your CU Network ID passphrase.
Check the box next to Save password in my Mac OS keychain if you would like to have your passphrase stored in your Mac OS X Keychain.
Next to "Exchange server:", type https://xmail.clemson.edu/. This will automatically check the box next to DAV service requires a secure connection (SSL).

5. Click the Advanced tab, and in the field next to "Public folders server:", type https://xmail.clemson.edu/. This will automatically check the box next to DAV service a requires secure connection (SSL) and change the port number to 443 .


Next, click the Advanced tab, and in the field "LDAP server address:", type gc.clemson.edu.

6. The following directions are for setting the Directory Settings feature.
Note: Using the Directory Settings feature is optional, and CCIT does not recommend it at CU. Due to the large size of the university's directory, it can take a long time for Entourage to download directory information from the Exchange server. The end result is that, the first time it accesses the directory, Entourage might not respond for 3-5 minutes, while it caches information. This happens every time you launch Entourage, or anytime Entourage needs to reaccess the directory (e.g., after a laptop running Entourage has gone into sleep mode). If you find this problematic, you can choose to skip the following steps and leave the LDAP server: field blank. However, you will only have access to addresses in your Address Book and not the Exchange Global Address List (GAL).

a. Under Directory Settings, in the field next to "LDAP server:", type the appropriate address:


At CU, type:
gc.clemson.edu

b. Check the boxes next to:

This server requires me to logon
This LDAP server requires a secure connection (SSL)
Port 443

7. You may wish to change other settings under the other tabs in Entourage as well. When you have finished making changes, click OK. Entourage will synchronize with your account on the Exchange server. This initial synchronization may take some time, depending on how many folders and messages you have stored in your account.

8. From the Entourage menu, select Preferences... .


9. On the left side of the Preferences window, select Calendar. On the right side of the window, from the pull-down menu next to "Default time zone for new events:", make sure that the time zone is set correctly. The correct time zone for SC residents is Eastern Time (US & Canada). When you have finished setting any other preferences you wish to adjust, click OK.
Note: It can take a long time for Entourage to download your contacts, calendar, tasks, and mail from the Exchange server.

If you were using a previous version of Entourage on your computer, you may import your old settings. Do not do this if you were using the previous version to access only your Exchange account; however, if you were accessing other accounts or had data saved locally to your computer, you should import your old settings, as follows:

1. From the File menu, select Import... .


2. Click the button next to Import information from a program, and then click the right-facing blue arrow.


3. Click the name of the program you would like to import from (e.g., Microsoft Entourage X or Microsoft Entourage 2001), and then click the right-facing blue arrow.


4. On the next page, uncheck any items you do not want to import, and then click the right-facing blue arrow.


5. If you have more than one Identity, select the one you want to import, and then click the right-facing blue arrow.


6. Click the Finish button when Entourage has finished importing your data.
Note: If you import data from a previous version of Entourage and already had it set up to access your Exchange account, Entourage may have redundant listings of your mail. You can delete these extra listings from the Accounts window.

KB #295: For Mac OS X, what software can I use to access my CU Exchange account?

You have several alternatives to using Outlook to access your Exchange mail at CU:

Entourage 2004: Microsoft Entourage 2004 is the supported Exchange client for Macintosh users. The latest Entourage release supports Exchange Server features such as assigning delegates, granting folder permissions to mailbox items, opening delegated or shared mailboxes, and fully accessing the Global Address List and Public Folders.



Outlook Web Access: You can use Outlook Web Access (OWA) to read your email, access your calendar, and maintain your contacts in a web browser.


IMAP clients: You can use an IMAP client to access your Exchange email, although you will lose some of the functionality available in Entourage 2004.


LDAP clients: You can use LDAP to access the Exchange Global Address List.

Address Book and Contacts: In Mac OS X 10.3 and later, you can use Address Book and iSync to access your Exchange Contacts.

KB #296: In Microsoft Active Directory, what are security and distribution groups?

In Microsoft Active Directory, when you create a new group, you must select a group type. The two group types, security and distribution, are described below:

Security: Security groups allow you to manage user and computer access to shared resources. You can also control who receives group policy settings. This simplifies administration by allowing you to set permissions once on multiple computers, then to change the membership of the group as your needs change. The change in group membership automatically takes effect everywhere. You can also use these groups as email distribution lists.


Distribution: Distribution groups are intended to be used solely as email distribution lists. These lists are for use with email applications such as Microsoft Exchange or Outlook. You can add and remove contacts from the list so that they will or will not receive email sent to the distribution group. You can't use distribution groups to assign permissions on any objects, and you can't use them to filter group policy settings.

KB #297: How to make changes to the contents of a folder (such as the Contacts list) for a group or departmental Exchange account when user is not the owner in Outlook

The owner of a group or departmental Exchange account can give certain other individuals in the group or department permissions on that account, allowing them to make changes when the account owner is unavailable and also to access folders and items on the group/departmental account within their personal profile in Outlook. This means those individuals don't need to create an Outlook profile on their computers for the group/departmental account, and also don't need to log out of their own and log into the departmental one every time they need access.

But not every owner grants those permissions, and sometimes a user without the permissions must modify items on the group's or department's Exchange account. There are two ways to do this:

If you know the group or departmental account's userID and password, you can create a profile for that group account and log into it directly. You can now modify the account as the owner.


If creating a profile for that group account and logging into it is not possible, you can export the contents of the folder to some generic format (e.g., a comma delimited list). Then you can re-import the data. Exporting and importing erases any permissions attached to the data.
The account owner should grant permissions on the group/departmental Exchange account to at least one other person. If the owner will be absent permanently, the group or department should designate a new account owner.

KB #322: How to force my email client to display mail as text-only (plain text)

By default, most mail clients will fully display HTML messages, pictures and all. (This is the case with Outlook 2000, Outlook 2002, Outlook Express, and Netscape/Mozilla Mail or Thunderbird.) Outlook 2003 and 2007 has a feature that will prompt you before downloading images, so as to protect you from offensive ones, but some of the HTML formatting as well as other code can still execute.

The problem with allowing HTML or any other non-text-only formatting when viewing email is that malicious mail senders (spammers, Trojan writers, etc.) can write code that will make your mail client do something that you otherwise would not allow. For example, spammers can verify that their spam message is read by including a 1-pixel image in their HTML-formatted pages. It is so small that you don't even see the image when you read the spam. But when you open the message, the email client will see and execute the HTML code calling for the 1-pixel image to be downloaded. Since executing the HTML involves contacting the server hosting the image, the spammer will now know that the spam was actually read, and most likely by a real human since most automatic readers (such as spam filtering programs) will not execute the code calling for the image.

Other problems with allowing anything other than text-only in your mail client is that viruses, worms, and Trojans can take advantage of the mail client's ability to execute code in order to infect your computer. The best security practice is to set your email client to read mail as text only.

To force text-only (plain text) viewing of messages in your mail client, do the following:


*************************
Outlook 2007
1. From the Tools menu, select Options... .


2. Click the Mail Format tab... button.


3. Under Message Format, click the drop down list, and select plain text.


4. Click OK.

*************************
Outlook 2003
1. From the Tools menu, select Options... .


2. Click the E-mail Options... button.


3. Check the box labeled Read all standard mail in plain text.
There is also a setting labeled Read all digitally signed mail in plain text. Normally, digitally signed mail is from a sender you know, or at least a responsible mail sender in your organization, so in most cases it's safe to read such mail in whatever formatting it was sent. But even careful users can get infected with viruses or worms, so you may still want to consider checking this box, just to be on the safe side.

4. Click OK, then OK again.

*************************
Outlook Express
1. From the Tools menu, select Options... .


2. Click the Read tab.


3. Check the box labeled Read all messages in plain text.


4. Click OK.


*************************
Mozilla Thunderbird or Netscape Messenger 7.2
1. From the View menu, select Message Body As, and then select Plain Text.


************************
Eudora 6.2 or later
It does not appear to be possible to completely disable HTML rendering of incoming messages in Eudora. Some code will still execute; for example, links will still appear as underlined text just like in a web page, rather than URLs in brackets. However, you can use settings that minimize the level of this execution, as follows:

1. From the Tools menu, select Options.


2. Under "Category:", select Display.


3. Uncheck the boxes next to Automatically download HTML graphics and Show attachment images inline.


4. Back under "Category:", select Viewing Mail next.


5. On the right under "Message Window", uncheck the box next to Use Microsoft's viewer. Then, near the bottom of the Window, uncheck the box next to Allow executables in HTML content.


6. If you also want to disable the sending of HTML formatted messages, then again under "Category:" select Styled Text. Then on the right under "When sending mail with styled text (HTML):", select Send plain text only.

KB #339: In Outlook for Windows, why am I receiving email saying that a message has been opened by the recipient?

In Outlook, you may receive notification that a message you sent has been read (a "read receipt"). If you do not wish to be notified when a message that you send has been received or read, you can change these options by following the appropriate steps below:

Outlook 2003 and 2007
1. From the Tools menu, select Options... .


2. Under the Preferences tab, click E-mail Options... .

KB #340: In Microsoft Outlook, how to move one or more messages to another folder

In Microsoft Outlook, you have two options for moving messages from one folder to another. You can use your mouse to drag messages into another folder, or you can use the menus. To make absolutely sure you've moved messages to the folder of your choice, you should follow these steps:


1. Select the message or messages you would like to move.


2. From the Edit menu, select Move to Folder... . Alternately, if you want to leave a copy of the message in the original folder, from the Edit menu, select Copy to Folder... .


3. In the window that opens, navigate to the folder in which you want to place the message, and click OK. The message you selected will now appear in the folder you chose.


Moving messages with the mouse
To drag the messages to a different file, you must be able to see both a list of folders in the left pane and a list of messages in the right pane of the window. If you see only one list, from the View menu, select Folder List. You should now be able to see both folders and messages.

Using the mouse, you can drag messages from the right pane into a folder in the left pane. You can select multiple, non-contiguous messages by pressing Ctrl (Cmd in Mac OS) while clicking several messages. To select a range of contiguous messages, click to highlight the first one, then press Shift while clicking the last message in the range. Once multiple messages are selected, you can drag one of them to a folder in the left pane, and all selected messages will follow.

If you use Outlook in Windows, you can drag the message with the right mouse button rather than the left. When you drop the message into the target folder, you are given a choice whether you would like to move or copy the message.

If you use Outlook in Mac OS, you can hold down the Option key while dragging a message to copy, rather than moving it to the target folder.

KB #342: In Outlook, how to empty the Deleted Items folder

To empty the Deleted Items folder in Microsoft Outlook, follow these instructions:

1. From the Tools menu, choose Empty "Deleted Items" Folder.


2. The prompt will read, "Are you sure you want to permanently delete all the items and sub-folders in the Deleted Items Folder?". Click OK. This will empty the Deleted Items folder.
Note: For 15 days after emptying your Deleted Items folder, you still have access to the purged messages.

You should routinely empty your Deleted Items folder, or use the option to empty it each time you exit Outlook. To use it, follow the appropriate instructions below:


1. From the Tools menu, select Options... .


2. Select the Other tab.

3. Click Empty the Deleted Items folder upon exiting to select it, and then click Apply.

Mac OS

1. In Outlook 2001 for Mac OS, from the Edit menu, select Preferences... .


2. From the list on the left side of the window that opens, select General.


3. On the right side of the window, under "Options", check the box next to Empty the 'Deleted Items' folder upon exiting, and then click OK.

KB #343: In Microsoft Outlook, how to display and send the full headers of an email message

In Outlook, to mail the full headers of an email message you have received, you must first display the headers, and then insert them into the body of an email message.

Displaying full headers
To display full message headers, follow these steps:

1. Open the mail message, double-click the message so that it opens in its own window.


2. In Outlook 2007, in the Options group, click the dialog box launcher (small square with an arrow).
In Outlook 2003, from the View menu, select Options... .

3. The message headers are at the bottom of the window, in a box labeled "Headers:" or "Internet headers:".


Inserting headers into a message

To insert the headers into an email message, follow the directions below:

1. Select all the headers by clicking and dragging the cursor from the top left corner to the bottom right corner of the header text.


2. Press Ctrl-c to copy the headers to the Clipboard.


3. Create a new email message, and then click in its main text window, and press Ctrl-v to paste the headers.

KB #344: how to use Contacts to perform a mail merge

Follow the steps below to merge your Outlook 2003 or 2007 Contacts into Microsoft Word:

In Outlook 2007

1. Open Outlook.


2. Under "Outlook Shortcuts" or in the left panel, click Contacts.

If you will be using all contacts, proceed to #5
If you are using selected contact, select those contacts now. When selected these will be highlighted in Yellow.


3. From the Tools menu, select Mail Merge... .


4. Select "contact" option, based on #2 above


5. Select "document file" option


6. Select "merge" option; OK



6. Begin typing your letter. When you come to a place where you'd like to insert data from your Outlook Contacts, click the "Insert Merge Fields" icon and select the field to insert.


7. Once you have inserted the desired fields, continue typing your letter and inserting fields where desired, until you are finished.


8. When you are finished typing the form letter, click the "Finish and Merge" icon. (You may have other options such as Merge to Fax or Merge to E-mail; choose whichever one is appropriate for your situation.)


10. If you chose Merge to Printer, the letter should print a number of copies equal to the number of Contacts you chose to use.


************************
In Outlook 2003

1. Open Outlook.


2. Under "Outlook Shortcuts" or in the left panel, click Contacts.


3. From the Tools menu, select Mail Merge... .


4. Click OK and a blank Microsoft Word document should open automatically.


5. To select the Contacts you would like to use, click the Mail Merge Recipients icon (you can hover over the icons to see their names). Click OK.


6. Begin typing your letter. When you come to a place where you'd like to insert data from your Outlook Contacts, click the Insert Merge Fields icon and select the field to insert.
Note: In Outlook 2003, you will receive a dialog box from which to choose the field variables. You have the choice of Address Fields or Database Fields. You'll almost always use Address Fields, as they contain the more commonly used Contact fields.

7. Once you have inserted the desired fields, continue typing your letter and inserting fields where desired, until you are finished.

KB #345: In Outlook, what should I do if my reminders aren't working?

If you have set reminders in Outlook, and they are not working, you may have one of the following problems:

You have not opened Outlook. Outlook must be running for reminders to display.


You do not have your Calendar or Task reminders in your primary folder (i.e., the folder where you receive messages). Make sure you've created your reminders in the same folder that you receive your email, either your mailbox Inbox or your personal folders file Inbox.


You have not specified a location for your email to be delivered. To find your delivery location, follow these steps:

In Outlook 2007
1. From the Tools menu, select Account Settings... .

2. In the Email Accounts window,select change

3. In the email box make sure you have a mailbox selected, and is selected as the default

4. Click Close when you are done.


Your Reminders folder may be damaged or contain corrupt items. To clear and regenerate your Reminders folder, follow these steps:


1. If Outlook is open and running, quit from the application.
2. From the Start menu, select Run... .
3. In the "Open:" field, type:
outlook /cleanreminders
4. Click OK to exit the window.


*******************************
In Outlook 2003
1. From the Tools menu, select Email Accounts... .
2. In the Email Accounts window, make sure the View or change existing email accounts radio button is selected, and then click Next.
3. In the "Deliver new email to the following location:" field, make sure you have a mailbox selected.
4. Click Finish when you are done.


Your Reminders folder may be damaged or contain corrupt items. To clear and regenerate your Reminders folder, follow these steps:


1. If Outlook is open and running, quit from the application.
2. From the Start menu, select Run... .
3. In the "Open:" field, type:
outlook /cleanreminders
4. Click OK to exit the window.

KB #346: If my name is hidden from the Global Address List, can I use Outlook Web Access to access my Exchange mailbox?

The system that Outlook Web Access (OWA) uses for name resolution will not connect a hidden recipient to a username. As a result, if you have your name hidden from the Global Address List (GAL), you will not be able to use OWA to access your Exchange mailbox. In this case, you must use another client such as Outlook to access your mailbox.

See the Microsoft knowledge base article 191221 for more details.

You can search Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx

KB #347: In Outlook, why do recipients receive winmail.dat attachments in mail messages?

When you use Microsoft Outlook 2003 or 2007 to send email, some recipients using email clients other than Outlook may report that the mail message includes an additional file called winmail.dat. The file is usually very small but cannot be opened in the mail message.

The winmail.dat file is used to preserve formatting that the sending client includes in the message, but this file is not recognized by the receiving client.

In Outlook's case, the winmail.dat file includes Rich Text Format (RTF) instructions.

To avoid including winmail.dat, use the plain text mail format when sending. To select plain text for all messages, follow these steps:
1. From the Tools menu, select Options... , and then Mail Format.
2. Next to "Send in this message format", select Plain Text.

This information is based on several Microsoft knowledge base articles. For more information, search on winmail.dat attachment in Microsoft's knowledge base.

You can search Microsoft's knowledge base at:
http://support.microsoft.com/default.aspx

KB #348: In Microsoft Outlook, how to print a Calendar

Outlook for Windows

1. Click the Calendar icon on the Outlook Bar or Folder List.


2. From the File menu, select Page Setup, and choose a print style from those listed. Choosing Define Print Styles... allows you to create a custom style.


3. Click the Print Preview button to see how your schedule will look.


4. Click the Print... button. You can preview another style by selecting it from the list, then clicking Print Preview.


5. After selecting the style you want, click OK.


Outlook for Mac OS

1. Click the Calendar icon on the Outlook Bar or Folder List.


2. From the File menu, select Print... .


3. In the window that opens, you can make your selections for how you wish your printed schedule to appear. You can preview your selections by clicking the Preview button.


4. When you have finished making your selections, click Print.

KB #349: how to make additional folders

To make a new folder in Outlook, follow these steps:

1. In the Folder List, highlight the folder (e.g., Inbox or Tasks) in which you want to create the new folder. If the Folder List is not visible, from the View menu, select Folder List.


2. In Outlook 2003, from the File menu, select New, and then Folder... . Alternatively, from the Folder List, right-click the folder, and from the resulting drop-down menu, select New Folder... .

3. When prompted, enter a name for the folder in the "Name:" field.

4. In the "Folder contains:" field, specify the type of items you want the folder to store. By default, the new folder will contain the same type of items as the folder it was created in. Use the drop-down menu to choose one of the following: Appointment Items, Contact Items, Journal Items, Mail Items, Note Items, or Task Items.


5. Click OK.

KB #351: Using Outlook 2003 and 2007, how to control junk email

Configuring the Junk E-mail Filter

In Outlook 2003 and 2007, the Junk E-Mail Filter is on by default. To change its settings, follow these directions:

1. From the Outlook Tools menu, select Options.


2. In the Options dialog box, in the "E-mail" section, click Junk E-mail.


3. Choose the level of junk email protection you want and click OK.

You can also choose to delete messages instead of moving them to the Junk E-mail folder. To do so, click the checkbox next to Permanently delete suspected junk email instead of moving it to the Junk E-mail folder.


Reviewing and emptying the Junk E-mail folder


Reviewing messages


1. From the Outlook Go menu, select Folder List.


2. In the Folder List, click the Junk E-mail folder.


3. In the Junk E-mail folder, right-click any message you don't want marked as junk.


4. From the resulting contextual menu, select Junk E-mail, and then click Mark as Not Junk. Messages you mark in this way are moved to your Inbox or the folder you were previously in. When you mark individual messages in this manner, you will also be prompted to add the sender to your Safe Senders or Safe Recipients list.


Emptying the folder
In the Folder List, right-click the Junk E-mail folder, and from the resulting contextual menu, click Empty Junk E-mail Folder.

Safe Senders, Safe Recipients, and Blocked Senders lists
Note: If you are using a Microsoft Exchange Server email account, names and addresses in the Global Address List are automatically considered safe.

1. From the Outlook Tools menu, select Options, and click Junk E-mail.


2. Click the Safe Senders, Safe Recipients, or Blocked Senders tab, and click Add... .


3. In the Add address or domain dialog box, enter the name or address you want to add. Click OK.


4. Repeat steps 2 and 3 for each address you want to add.
You can also add your Contacts to your Safe Senders list. To do so, from the Safe Senders tab, select the checkbox next to Also trust email from my Contacts.

You can quickly add an address to any of these lists by right-clicking a message from the address you want to add. In the resulting contextual menu, select Junk E-mail, and then click the appropriate selection:

Add Sender to Blocked Senders List


Add Sender to Safe Senders List


Add Sender's Domain (@example.com) to Safe Senders List


Add Recipient to Safe Recipients List

KB #352: In Outlook, how to send mail from a departmental mailbox

Note: The instructions in this document do not apply to versions of Outlook for Mac OS.

In Outlook, it is possible for you to change the "From:" field of an email message you wish to send, hiding your name and making it appear as if your departmental mailbox is sending the message. To do so, you must first have Send As permissions enabled for your department. If these permissions are not enabled. Send As permissions can only be given to departmental mailboxes.

To send mail from your departmental mailbox, follow the steps below:

1. From the File menu, select New, then Mail Message.


2. When the new message window opens, from the View menu, select From Field. If you have Word selected as your editor, click the Options... button and select From.


3. In the new message window, in the "From..." field, enter the name of your department. Then compose and send your message as you would normally.
Once you have added the "From:" field to a message, it will appear in each new message you create. To disable the "From:" field, simply repeat the steps above and deselect From Field or From.

The sent message will be stored in your Sent Items folder, not in the departmental Sent Items folder. To move the sent message to your department's Sent Items folder, first open your department's mailbox in your folder list, then drag the sent message from your Sent Items folder and drop it in your department's Sent Items folder.

You may also set up a rule in Outlook to automatically move sent messages from your Sent Items folder to your department's Sent Items folder.

KB #353: In Microsoft Outlook, how to change my time zone

Outlook will match your time zone with the time zone designated in Windows. If, for some reason, Outlook shows a different time zone, you can change it manually by following these steps:

1. From the Tools menu, select Options... .


2. Click the Preferences tab, and then click the Calendar Options button.


3. Click the Time Zone button, and from the drop-down list, select the desired time zone.


4. Click OK three times to close the open windows.

KB #409: Exchange Implementation Team - Best Practice Guidelines

There are many methodologies for storing and archiving your mail. Within Outlook, archiving includes off-loading your calendar entries, tasks and notes along with archiving your mail. To understand the possibilities, let’s explore the structure of the Outlook files within the Exchange framework.

Your Mailbox is stored on the Exchange Server. We recommend you turn on Cached Exchange Mode. This setting means that you have a copy of this folder stored locally and a copy stored on the Exchange server. The 2 copies are kept synchronized whenever you are connected to the Exchange server. If you take action on items in folders while off-line, those changes are reflected on the Exchange server as soon as you reconnect.

You can also have locally stored .pst files (Personal Store). These files can be archive files or active files depending on what you put in them and how often you open them.

Your IT Support Person can assist you with setting up the file structure you need to efficiently store your mail.

KB #410: Exchange Implementation Team - Best Practice Guidelines

Your calendar is part of the set of data that is stored on the Exchange Server. This configuration allows other users to see your busy and free times. It also enables those to whom you delegate proxy rights to take action on your calendar based on the delegation rights you gave them. If you need someone else to take action on your tasks, notes or email, then you can delegate access permission for those items in your account.

To assign sharing permissions for your calendar to someone else, right click on your calendar in the navigation pane and select Change Sharing Permissions. Add people and specify the rights you wish them to have.

Alternatively, if you just wish someone to have reviewer rights only, you can click the "Share My Calendar link in the navigation pane, specify the user name and send the message. They should receive a message that your calendar has been shared with them and the message should have a button to open your calendar.

Once you have opened another user's calendar once, you should see that person listed in the Navigation Pane under the section People's Calendars. Click the check box to show the calendar you wish to see.

KB #411: User cannot find non-primary (non-nndbase.txt) address books to migrate in Transend Migrator.

Alternate address books are stored in /Eudora/Nickname, and can be selected instead of nndbase.txt in Transend.

Full instructions can be found at:
http://www.clemson.edu/client/solutions/sguides/OutExch/ADYEud2OutT

KB #412: How to scheduling meetings, resources and reserving rooms using Microsoft Outlook Calendar

Solution below on how to:
• Schedule a meeting
o Inviting attendees
o Reserving a room and other resources
• Revising meeting details after a meeting is scheduled
________________________________________

How to schedule a meeting

You can use the Calendar function in Microsoft Outlook to invite attendees to a meeting, and to reserve rooms and resources (e.g., projectors or other devices your department provides within the Microsoft Exchange environment). To schedule a meeting in Outlook 2003 or 2007, follow these steps:

1. In Outlook, from the File menu, select New, and then Meeting Request. The Untitled - Meeting window will appear.

2. Click the Scheduling tab.

3. Complete the "Meeting start time:" and "Meeting end time:" fields at the bottom of the window. You can easily change these. To view other possible days and time, use the horizontal scroll bar.

Inviting attendees

a. If you know the usernames of those you wish to invite, enter each username in the "All Attendees" column. Assuming they've set their permissions so you can view their calendars, the attendees' availability will appear.
Alternatively, to search for an individual, click Add Others on the lower left, and then click Add from Address Book... (this will search the GAL [Global Address List]). As you begin to enter the person's last name in the "Type Name or Select from List:" field, possible matches will appear in the "Name" list below. Double-click the correct name, and it will appear in the "Required ->" field.

b. Repeat either of the above processes for each individual you wish to invite.
Reserving a room and other resources

c. Click Add Others on the lower left, and then Add from Address Book... . In the "Type Name or Select from List:" field, enter your department or building abbreviation. Again, this searches the GAL. In the resulting list, you can view all possible rooms and resources.

d. Double-click to select any rooms you wish. Enter multiple rooms if you wish to view their availability; you can delete them before confirming the meeting. All rooms you select will appear in the "Required - >" field. Click OK.

e. Follow the same procedure for any other resources you wish to schedule.

f. All individuals, rooms, and resources will be listed in the "All Attendees" list under the Scheduling tab. Verify the date and time of your meeting, and delete any rooms or resources you don't wish to use.

4. Click the Appointment tab. The attendees, including the room you chose, will be listed in the "To..." field. Complete the "Subject:" field with a title for your meeting. Enter the room building and number in the "Location:" field; this ensures that attendees will see the location on their Outlook calendars without having to click the meeting name.

5. To set a meeting reminder, select the Reminder checkbox, and make your reminder selection from the menu.

6. In the large field in the lower part of the window, you can write a message to the meeting's attendees.

7. To send the message and complete the meeting request, click Send. You should receive confirmation of the room reservation by email, as well as an acceptance or decline message from each attendee.

Revising meeting details after a meeting is scheduled
Note: Only the meeting organizer can make changes to a meeting.

If you need to change meeting plans after your meeting is scheduled, do the following:

1. Open the meeting in your Calendar and use the instructions above to make any needed adjustments (e.g., meeting time, room).

2. Under the Appointment tab, in the text field in the lower half of the screen, compose a message to attendees advising them of the changes.

3. Click Save and Close. You will be prompted to send the updated meeting to attendees. Click Yes.

The revised meeting will appear on your Calendar.

KB #355: How is the appearance of Outlook Web Access different in the Exchange Server 2003 environment?

Outlook Web Access (OWA) has a different appearance in Exchange Server 2003.

Using Internet Explorer in the Exchange 2003 environment
When using Internet Explorer with an account on Exchange Server 2003, the OWA look and feel is very close to Outlook 2003. A more detailed Folders list appears on the left, with Navigation Pane icons below that. By default the Preview Pane is on and appears on the right side of the browser window, but you can change it to appear on the bottom if you wish.

Additionally, in this environment right-clicking gives you many options for folder and message management.

Using a non-Internet Explorer browser in the Exchange 2003 environment
When using a non-Microsoft web browser (e.g., Mozilla's Firefox) with an account on Exchange Server 2003, rather than having an Outlook-like folder list on the left, you simply have the Navigation Pane buttons. You do not get any additional right-click options.

KB #408: Exchange Implementation Team - Best Practice Guidelines

There are several mail formats available for composing messages in Outlook. Some mail clients (e.g. Eudora) have issues with receiving mail in formats other than Plain Text. If you know you are sending mail to someone using Eudora or if you receive feedback from a recipient about problems with the mail format, you should send messages in Plain Text.

If you want to send a message in a format other than your default mail format, you can click the Options ribbon and select Plain Text, HTML or Rich Text.

For more information about mail formats, type “mail format” in the “Ask a Question” box.

KB #356: In Microsoft Outlook, how to keep email messages private if user has delegated viewing privileges

You can send a private message using Microsoft Outlook, even if you have delegated access to your Inbox to another person, by following the steps below:

1. Click the New Message button.


2. In Outlook 2003 and 2007, on the toolbar, click the Options button. Alternatively, in Outlook 2007, from the File menu, select Properties.


3. In the drop-down list under "Sensitivity", select Private.
Private objects can be seen only by the account owner, not by the delegates.

By default, a delegate gets the role of Editor only on calendar and task folders. A delegate with default permission cannot see anything in the Inbox. However, a delegate who has been given an Owner role can see private objects such as mail messages, calendar appointments, task items, or contact items. Because of this, you should not delegate more permissions than necessary.

For more information, see articles 181583, 154830, and 174344 in the Microsoft knowledge base.

You can search Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx

KB #357: In Microsoft Outlook, how to make replies to a message sent go to an address other than user's default

In Outlook, you can designate a specific "Reply to" address for one message at a time. Then, replies to that particular message will automatically go to the address you specified. This new "Reply to" address overrides your default Reply address.

The default Reply address for CU is:

username@clemson.edu

To designate a different Reply address for a message in Outlook, follow these steps:

1. Compose your message. From the View menu, select Options... .


2. In the "Delivery options" More Options)section, check Have replies sent to: . Your own name is the default; you may delete it. Type in a valid SMTP address. Alternatively, to make your selection from the Address Book, click the Select names... button. Then select the desired name and click Reply To-> . You may select as many names as you wish.


3. To return to the message body, click OK, and then Close.


4. When you are ready to send your message, click Send.

KB #358: In Outlook, how to forward multiple messages

In Outlook, you can forward several messages at the same time to a single user or a group of users. To do so, follow these steps:

1. Select the messages you would like to forward. While pressing the Ctrl key (Cmd in Mac OS and Mac OS X), click the messages you want to select. Each message becomes highlighted as you click.


2. Click the Forward button.


3. Select or type the address to which you want to send the messages. You can select one user or many users, exactly as you would in composing a normal email message.


4. Click the Send button.
When you forward multiple messages in Outlook, only one message is sent, but it contains several attachments. Each attachment contains the body of a forwarded message. Therefore, this feature is more useful when you know the recipient will be reading the message in an email client such as Outlook or Mac OS X Mail, as opposed to the Pine system.

KB #359: In Microsoft Outlook, how to print a phone list from my Contacts list

Note: This does not apply to versions of Outlook for Mac OS.

To print a phone list using your Outlook Contacts:

1. Open your Contacts folder. From the File menu, select Print... . The Print dialog box will open.


2. To see how the printout will look, click the Preview button. Click OK to print. Outlook will print the names and phone numbers in your Contacts.

KB #360: how to create a nickname for addressing email messages

In Outlook, you can use the "Full Name" field in your Contacts to create a nickname that you can use instead of a full name or email address for addressing email messages. Follow these steps:

1. Under "Outlook Shortcuts" or in the left panel, click Contacts.


2. To create a new contact, click New.


3. In the "Full Name" field, enter a nickname (e.g., Darth ).


4. When you are prompted to enter more information in the Check Full Name window, click OK.


5. Enter the email address for the contact (e.g., dvader@empire.gov ). Press Tab.


6. The "Display as:" field will appear as:
Darth (dvader@empire.gov)

7. Click Save and Close.

KB #361: Scheduling meetings and reserving rooms at CU using Microsoft Outlook

How to schedule a meeting

You can use the Calendar function in Microsoft Outlook to invite attendees to a meeting, and to reserve rooms and resources (e.g., projectors or other devices your department provides within the Microsoft Exchange environment). To schedule a meeting in Outlook 2003 or 2007, follow these steps:

1. In Outlook, from the File menu, select New, and then Meeting Request. The Untitled - Meeting window will appear.


2. Click the Scheduling tab.


3. Complete the "Meeting start time:" and "Meeting end time:" fields at the bottom of the window. You can easily change these. To view other possible days and time, use the horizontal scroll bar.


Inviting attendees


a. If you know the usernames of those you wish to invite, enter each username in the "All Attendees" column. Assuming they've set their permissions so you can view their calendars, the attendees' availability will appear.
Alternatively, to search for an individual, click Add Others on the lower left, and then click Add from Address Book... (this will search the GAL [Global Address List]). As you begin to enter the person's last name in the "Type Name or Select from List:" field, possible matches will appear in the "Name" list below. Double-click the correct name, and it will appear in the "Required ->" field.

b. Repeat either of the above processes for each individual you wish to invite.


Reserving a room and other resources


a. Click Add Others on the lower left, and then Add from Address Book... . In the "Type Name or Select from List:" field, enter your department or building abbreviation. Again, this searches the GAL. In the resulting list, you can view all possible rooms and resources.


b. Double-click to select any rooms you wish. Enter multiple rooms if you wish to view their availability; you can delete them before confirming the meeting. All rooms you select will appear in the "Required - >" field. Click OK.


c. Follow the same procedure for any other resources you wish to schedule.


d. All individuals, rooms, and resources will be listed in the "All Attendees" list under the Scheduling tab. Verify the date and time of your meeting, and delete any rooms or resources you don't wish to use.


4. Click the Appointment tab. The attendees, including the room you chose, will be listed in the "To..." field. Complete the "Subject:" field with a title for your meeting. Enter the room building and number in the "Location:" field; this ensures that attendees will see the location on their Outlook calendars without having to click the meeting name.


5. To set a meeting reminder, select the Reminder checkbox, and make your reminder selection from the menu.


6. In the large field in the lower part of the window, you can write a message to the meeting's attendees.


7. To send the message and complete the meeting request, click Send. You should receive confirmation of the room reservation by email, as well as an acceptance or decline message from each attendee.


Revising meeting details after a meeting is scheduled
Note: Only the meeting organizer can make changes to a meeting.

If you need to change meeting plans after your meeting is scheduled, do the following:

1. Open the meeting in your Calendar and use the instructions above to make any needed adjustments (e.g., meeting time, room).


2. Under the Appointment tab, in the text field in the lower half of the screen, compose a message to attendees advising them of the changes.


3. Click Save and Close. You will be prompted to send the updated meeting to attendees. Click Yes.

The revised meeting will appear on your Calendar.

KB #362: In Outlook for Windows, how to print the information inside the Contacts folder

For any version of Microsoft Outlook for Windows, you can print your list of contacts and the information contained in those contacts by following the steps below:

1. Select the Contacts folder or subfolder from which you want to print information.


2. You can print either some or all of the contacts in the selected folder:


If you want to print all of the contacts in the selected folder, proceed to step 3.
To specify a subset of contacts that you want to print, hold down the Ctrl key and use your mouse to select individual contacts. This will highlight all of the contacts that you select. After you have highlighted only those contacts that you want to print, release the Ctrl key. You can deselect individual contacts by clicking them a second time, while holding down the Ctrl key.


3. From the File menu, choose Print... .


4. This will bring up a Print dialog box. In the "Print style" section, highlight the style you want to use to print your contacts. Outlook offers several styles of printing, which are explained briefly below:


Card: This prints the contact information in the form of a Rolodex or business card.
Small Booklet: This prints the contact information in a small business planner form.
Medium Booklet: This prints the contact information in a slightly larger business planner form.
Memo: This prints each of the contacts on a separate piece of paper.
Phone Directory: This prints the contact information in an alphabetical arrangement similar to a phone book.

Note: For booklet style options, your printer must support double-sided printing.


5. If you selected only some contacts in step 2, then in the "Print range" section, be sure to select Only selected items.


6. Specify the number of copies you want.


7. Click Preview to see how your contacts will print.


8. To print the contacts, click OK.

KB #363: how to include text in the "Notes" area of a printed calendar page

In Microsoft Outlook, the "Notes" area is a purely cosmetic space in which you can hand-write notes on a hard copy printed calendar. You can format the "Notes" area to be lined or unlined, but you cannot type or import data into this section.

To format the notes section, follow these directions:

1. While in Calendar view, from the File menu, select Page Setup.


2. Select either Daily Style, Weekly Style, Monthly style, or Tri-fold Style. A Page Setup: window will appear. The "Preview:" section allows you to see what your style choice will look like.


3. If you chose one of the first three styles in the previous step, in the "Options" section of the Page Setup: window, choose to have your "Notes" area either lined or blank. Selecting both options gives you two "Notes" sections, one blank and one lined.

If you chose Tri-Fold Style in step 2, in the "Middle section:" field, you may select either Notes (Blank) or Notes (Lined).

KB #364: In Microsoft Outlook, how to add a contact from the GAL

Using Outlook, to add a contact from the Global Address List (GAL), follow these instructions:

1. Open your Contacts folder, and from the File menu, select New, then Contact.


2. In the window that opens, next to the "Email" field, click the Address Book icon.
This will bring up your Outlook address book, and allow you to insert the name directly into the email address of the contact.

When the Select Name window opens, first make sure the "Show Names from the:" drop-down list is set to Global Address List.

When you enter the name you are searching for, you need to use the following format:

lastname, firstname
To make sure you are adding the proper person to your Address Book when you highlight a name, click the Advanced button and choose Properties. This will give more information about the user you have selected.

Once you have the user selected, click the OK button. Back in the Contact window, click Save and Close.

KB #365: To use information from your Contacts folder to print mailing envelopes, you will have to follow a multistep process using three Microsoft programs: Outlook, Access, and Word.

Selecting Contacts

Open Outlook and click your Contacts folder (or the folder that contains the Contacts that you want to use). Make a subfolder within your Contacts folder to hold these Contacts.

Once your have created the subfolder into which you'll copy your chosen Contacts, you need to select the Contacts. There are two ways to do this:

Select each Contact in the source folder(s) that you want to copy, and drag it into the newly created folder. If you want to copy a Contact, press the Ctrl key on the keyboard, select each contact that you wish to copy, and drag the entire group to the new folder.


An alternate way to do this is to select the Contacts, and then from the Edit menu, choose Copy to Folder... . In the dialog box that opens, navigate to the new folder and click it. All your Contacts will be copied into the new folder.


Importing Contacts

1. Select your new folder and from the File menu, choose Import and Export... . In the resulting dialog box, choose Export to a file, and click Next.


2. Choose Microsoft Access and click Next, then select your newly created folder and click Next.


3. Choose where you want to save the file, and then click Next. CCIT recommends that you save it on the C: drive in the folder called TEMP or something similar (temporary folders will have similar names in different versions of Windows). If you choose to do so, enter:
c:\TEMP\merge.mdb Replace TEMP with the correct name of the temporary folder for your version of Windows.


4. In the Export to a File dialog box, choose Finish. The export process may take a few minutes, and you cannot cancel it.


Mail merge


1. Open Word and from the Tools menu, choose Mail Merge... .


2. In the Mail Merge Helper dialog box, click Create. From the drop-down list, choose Envelopes... .


3. Choose Active Window, then click Get Data. From the drop-down list, choose Open Data Source... .


4. Navigate to the location of your saved Access file (e.g., C:\TEMP\merge.mdb) and click Open.


5. In the resulting window, click the Tables tab. Click OK, then click Set up Main Document.


6. In the Envelopes Option dialog box, choose the appropriate envelope. The standard size 10 envelope is the default. Make your selection and click OK.


7. In the Envelope address dialog box, click Insert Merge Field for each of the following:

All on the first line:


Title
First Name
Middle Name
Last Name

On the second line:


Business Street

On the third line:


Business City, (remember the comma)
Business State
Business Postal Code

On the fourth line:


Home Street

On the fifth line:


Home City, (remember the comma)
Home State
Home Postal Code


8. Once you have inserted all the fields, click OK, then click Merge.


9. Under "Records to be merged", select All and Don't print blank lines when data fields are empty. Click Merge.

Now your envelopes will be created. It may take some time.

Printing envelopes

1. From the File menu, select Print, then click Properties.


2. Choose the same envelope you chose earlier. Click Apply, then click OK twice.


Note: Your printer may require that you manually feed the envelopes.

KB #366: In Microsoft Outlook, how to export email messages to a text file?

To export Outlook messages to a text file, follow the steps below:

1. From within Outlook, from the list of messages in the right pane, select the message you want to export. To select more than one message, press the Ctrl key (Cmd in Mac OS) while you click each message.


2. From the File menu, select Save As... .


3. A dialog box will open. Use it to navigate to the folder on the hard drive where you would like to store the messages.


4. Type a name for the file. Click the Save button.

KB #367: Outlook Web Access browser requirements and recommendations

Following are browser recommendations and requirements for Outlook Web Access (OWA):

You must use a web browser that supports frames and JavaScript, such as Microsoft Internet Explorer 4.0 or greater, Netscape 4.0 or greater, or Safari 1.0 or later.


You must have cookies enabled.

OWA is a secure site that supports 128-bit encryption. For more information, see the Knowledge Base document For Internet Explorer and Netscape, where can I find the 128-bit versions?


For best results, CCIT recommends using Internet Explorer 5.0 or later for Windows with ActiveX enabled. Many features of OWA depend upon ActiveX, which is available only in Internet Explorer 5.0 and later for Windows.

KB #368: In Outlook Web Access, how many addresses can be added to the Blocked Senders list

In Outlook Web Access (OWA) using Exchange Server 2003, the maximum number of addresses allowed in the Blocked Senders list is 1,024. You can add Blocked Sender addresses using the Manage Junk E-mail Lists option. If you exceed the size limit, you will receive the message:

"An error occurred processing your Junk E-mail list. You are over the size limit allowed at the server. Contact your server administrator."

KB #369: Using Outlook Web Access (OWA), you can send and receive attachments much as you would with many other mail clients. See the instructions below to add and remove attachments from an outgoing email message or to retrieve an attachment from a message in your Inbox.

Attachments with outgoing mail

Adding an attachment

To add an attachment to an outgoing email message, follow these steps:

1. In the outgoing message composition window, click the paper clip icon.


2. Under "Choose a file to attach:", click the Browse button. Scroll through the directories on your computer to select the file you wish to attach. Click the file's name or icon to select it.


3. Under "Add the file to the list", click Attach. Under the header "Current file attachments", you will see the file's name.


4. To return to the message composition window, click Go Back To Message or Close. To send the message, click Send.


Removing a previously added attachment


If you wish to remove a file from the list of added attachments, under "Current File Attachments", select the checkbox next to the name of the file you wish to remove, and then click Remove. To remove multiple attachments at once, select the checkbox for each file you wish to remove, and then click Remove.

Retrieving an attached file

Note: Use caution when opening attachments, especially from senders you do not recognize. Scan all attachments for viruses, even those from trusted sources.

To retrieve a file attached to an email message, follow these steps:

1. After opening the message, click the filename of the attachment you wish to open.


2. In some browsers, a dialog box will appear with the title Downloading filename.xyz, where filename.xyz is the name of the file in question. Choose from these options:


Open the file: Opens the file using the program OWA associates with the file type. You can change this by clicking Advanced and working with the options there.
Save this file to disk: This option allows you to save the file before opening.


Click OK to perform the action you selected; click Cancel to return to the message body.

KB #370: In Outlook for Windows, how to export messages or folders to a Personal Folder file, Excel workbook, or Access database

To export Contacts, Calendar, or Tasks folders in Outlook for Windows to an Excel workbook or an Access database, or to export Journal, Notes, or Mail folders to a Personal Folder file, follow the appropriate steps below:


Exporting Journal, Notes, or Mail folders to a Personal Folder file
1. From the File menu, select Import and Export... .


2. Select Export to a Personal Folder file. In Windows XP, select Export to a file, and then click Next. Then choose Personal Folder file (.pst), and click Next again.


3. From the list of folders, select the folder you wish to export.


4. Under the option "Save Exported File As:", type the path and name of the file you wish to save as the exported file.


5. Select Do not Export Duplicate Items.


6. Click Finish. This will save your Mail, Journal, or Notes folder as a Personal Folder file in the given path.


Exporting Contacts, Calendar, or Tasks folders to an Excel workbook or an Access database

1. From the File menu, select Import and Export... .


2. Select Export to a File.


3. From the list of folders, select the folder you wish to export.


4. Select the Microsoft product (Excel or Access) you wish to export to, and then click Next.


5. Type the name you wish to assign the file, and include the appropriate extension, such as .xls or .mdb . Click Next.


6. To change the export fields, click the Map Custom Fields button. Otherwise, click Finish. This will export your Contacts, Calendar, or Tasks folder to an Excel worksheet or Access database in your My Documents folder on the hard drive.
Note: If you want to export Journal, Notes, or Mail folders to an Access or Excel file, you must install the converters from the ValuPack. For more information, see article 170786 in Microsoft's knowledge base.

You can search Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx

KB #407: Exchange Implementation Team - Best Practice Guidelines

If you are currently sharing Eudora address books with others in your department (stored on network drives), you can accomplish this sharing in a similar manner by creating a subfolder within your contacts folder and then sharing that folder with those who need it.

To create a new Contacts folder, follow these steps:

Display the folder list in the navigation pane
Right-click the Contacts folder and select New Folder
Give your folder an appropriate name and click OK
Right-click on the new folder and select "Share [foldername]"
Specify (or lookup) the people with whom you wish to share this folder
If desired, check the box indicating that the recipient can add, edit and delete items in this folder.
Click Send (make sure you send this message from your Exchange account)
When the recipient receives the message on Exchange, they should see a button at the top of the message to open that contact folder. The folder will then appear in their list of contacts until they close it.

We recommend that the recipient save the message so that they can open the folder later if it gets closed accidentally.

KB #372: In Outlook, why don't I get new mail notifications?

If you have installed SP1 for Windows XP Professional and you aren't getting new mail notifications in Outlook 2003, you may need to disable your firewall. Also, when you start Outlook from your Inbox folder, you must click another message or folder before you see new messages.

To disable Microsoft's firewall, see the Knowledge Base document In Windows XP, how do I enable or disable the firewall? Other firewall programs also may cause this behavior and may need to be disabled.

For more information, see article 815052 in Microsoft's knowledge base.

You can search Microsoft's knowledge base at:

http://support.microsoft.com/default.aspx

KB #403: Exchange Implementation Team - Best Practice Guidelines

Your local address book, “Contacts” acts very similarly to the Global Address List. When you are addressing messages and meeting invitations, you can specify your Contacts (or a subfolder within Contacts) to search for addresses.

Within your Contacts, you can also build Distribution Lists. This is a personal list for sending messages to a group of people.

KB #404: Exchange Implementation Team - Best Practice Guidelines

Within Outlook, you can send messages on behalf of another user if you have delegation rights to their mailbox. We will have more information about this setup soon.

In addition to using “on behalf of” functionality, you can setup multiple accounts within Outlook. If the account is simply an email account (not an exchange account), then you can set it up in Outlook (not Exchange) and check mail and send mail from that account using a locally stored .pst file and configuring the connection with the SendMail server as POP or IMAP.

For more information about account setup and delegation rights, please contact your technical support provider for assistance (http://www.clemson.edu/client/solutions/report/report.php).

KB #405: Exchange Implementation Team - Best Practice Guidelines

All CU listserv email lists will recognized your Exchange account as an alias for your userid@clemson.edu account. Thus, you can send email to a CU Listserv from your Exchange account if you have permission to send from your regular clemson account.

For non-CU lists, your Exchange account will not be recognized as an alias. Thus, you should send messages to these non-CU lists from your userid@clemson.edu. In order to use this alternate account seamlessly in Outlook, setup your userid@clemson.edu as another account in your Outlook profile. You can then select the account from which you wish to send after creating a message.

For more information about account setup, please contact your technical support provider for assistance (http://www.clemson.edu/client/solutions/report/report.php).

KB #406: Exchange Implementation Team - Best Practice Guidelines

There are 2 ways to setup the ability to redirect messages.

First, within Outlook, you can set the options of your outbound message. Click on the Forward button for the message which you wish to redirect. (You can remove the FW: on the subject line if you like.) Then click the Options tab and on the Options ribbon, click the Direct Replies To (last one on the right) button. put the address that you want the reply to go to (i.e. the original sender’s address) in the field labeled Have Replies Sent To.

Second, you can purchase a set of tools from MAPILABS. This set of tools includes an option for redirecting messages. The Email Redirect component gives you the possibility to redirect messages rather than forward them. A new recipient will see the message exactly like you see it and will be able to answer this message using standard "Reply" without changing the recipient's email.

More information on Mapilabs tool set will be coming soon.

KB #375: How to use your Outlook Contacts folder to print envelopes for mailing, you can perform a mail merge using Word.

1. Open Word. From the Tools menu, choose Letters and Mailings, and then Mail Merge Wizard. In Word 2003, choose Letters and Mailings, and then Mail Merge... .


2. In the frame that appears on the right, click Envelopes, and then click the blue arrow labeled Next: Starting Documents.


3. Click Envelope Options, and in the resulting dialog box, select the envelope size for your envelopes. You can also set the desired fonts for the "Delivery address" and the "Return address".


4. From the Printing Options tab, beneath "Feed method", make the appropriate selection for your printer. From the drop-down list beneath "Feed from:", select the proper tray for your printer. Click OK.


5. From the bottom of the frame, click the blue arrow labeled Next: Select recipients.


6. Choose Select from Outlook contacts, and then click Choose contacts folder.


7. From the resulting dialog box, select Contacts, and then click OK.
Note: If you have multiple profiles within Outlook on the computer you are using, you will see a dialog box titled Choose Profile. Select your profile and launch Outlook.

8. The Mail Merge Recipients window will open, displaying your formatted Contacts. Uncheck the contacts for whom you don't want to print an envelope. Then check the information and correct any misspellings or errors you might have missed when you originally entered the contact. Click OK.


9. At the bottom of the frame, click the blue arrow labeled Next: Arrange your envelope.


10. Click around the middle of the envelope document in the window until you see a hashed gray outline. The delivery address goes in this box. Click inside it, and then click the link on the right labeled Address block... .
Note: The hashed gray outlined box will not appear on your printed envelopes; it only serves to indicate the location and borders of the delivery address.

11. Verify the name and address formatting is correct. If you need to edit the information, click Match Fields, make the necessary changes, and then click OK. You should see this in the box:
<>
12. Type the return address in the upper left corner of the envelope document.


13. At the bottom of the frame, click the blue arrow labeled Next: Preview your envelopes. To review the formatting, click >> (to move down the list) or << (to move up the list). If you want to exclude some Contacts from the list, browse to that envelope and click the gray Exclude this recipient bar.


14. At the bottom of the frame, click the blue arrow labeled Next: Complete the merge.


15. You can personalize your envelopes by clicking Edit individual envelopes. To finish the merge and print the envelopes, make sure the envelopes are properly loaded, and then click Print.

KB #376: When not at CU, how to access my email or accounts

Connecting to the Internet

Public access to the Internet
Most public libraries offer both Internet-connected computers you may be able to use to check your Clemson University accounts as well as free wireless access. If you have a laptop, also look for bookstores, coffee shops, and other public spaces with wireless Internet access.

Using a non-CU Internet service provider (ISP)
You might consider subscribing to a non-CU Internet service provider (ISP). Several online sources can help you find an ISP in your area. To search by area code, try The List:
http://www.thelist.com/

For a broader search, use Yahoo:

http://www.yahoo.com/
Search on Internet service provider and the name of the state or country where you will be while away from CU. Be aware that many ISPs have minimum subscription periods.

Note: If you use Outlook or handheld synchronization software and connect to Clemson University via an outside Internet service provider (ISP), you will have to establish a VPN connection before connecting to your Exchange mailbox.




Accessing CU dial-in services with a long distance call
If none of the other options are available and your computing accounts are at CU, you can dial into CU's modem pool with a long distance call.

Accessing your email
To access your email account, you can use CU Webmail or Outlook Web Access (for Exchange accounts only) or an IMAP client. Also, if you have another, non-CU email account, you can forward your CU email to that account while you are away.

Using Webmail
Access your Clemson mail account from any Internet-connected computer by logging into CU Webmail at:

https://webmail.clemson.edu/



Use Outlook Web Access (Exchange accounts only)
If you have an Exchange account at CU, you can access your email via the Outlook Web Access (OWA) page (a secure site) at:

hhtp://xmail.clemson.edu/

Note: Outlook Web Access (OWA) is a secure site that requires a relatively recent browser. For more information, see Outlook Web Access browser requirements and recommendations. OWA has two distinct interfaces, depending on which browser you use.

Forward your email to an alternate account
If you have an alternate email account, consider forwarding your email to that account while you are away.

KB #401: Exchange Implementation Team - Best Practice Guidelines


The AutoComplete feature in Outlook allows you to reference previously used email addresses when specifying email recipients. As you start typing an address in the TO:, CC: or BCC: fields, a drop down box will appear allowing you to select a previously used address. This feature is similar to the Internet Explorer browser feature for specifying URLs.

If you have incorrect addresses or addresses you no longer require in your AutoComplete list, you can delete them by selecting the unwanted name using the up or down arrow on the list and clicking the DELETE key.

We recommend that you leave the AutoComplete feature turned on. For more information about this feature, type “autocomplete” in the “Ask a Question” box.

KB #402: Exchange Implementation Team - Best Practice Guidelines

The Global Address List in Outlook is essentially the Exchange Account Directory. You reference accounts on the Exchange server when addressing email messages, assigning tasks and inviting people to meetings. Current CU Listserv addresses are not included in the Global Address list but as you use them, will be included in your AutoComplete list (see above). Resources (such as rooms) that were converted from MeetingMaker (or new ones created) are listed in the Global Address List.

You don’t need to know everyone’s address to send messages. You can simply type names and click the Check Names button to have Outlook/Exchange retreive the addresses. If a name is not completely specified or not found, you will be prompted with a list of suggested addresses to use. Or you can look up addresses by clicking the TO:, CC:, or BCC: buttons in the message to open a window for the Global Address List.

Coming Soon: More information regarding what CU Phonebook functionality will be available through Outlook

KB #378: How to send an email message to a group of people

On most email systems, you can put several addresses on the "To:" line. For some systems, when you do this you will need to separate the address by commas or spaces, depending upon the system; in Outlook, you need to separate them with a semicolon. Some systems require you to put each address on a separate line. However, if you are sending email to a large number of people, you should place all but one of the addresses on the blind carbon copy ("Bcc:") line of the message. If the addresses are on the "Bcc:" line rather than the "To:" and "Cc:" lines, a reply to the message will go only to the original sender, not the entire list of recipients. When replies go to all the original recipients, each reply is also considered a mass mailing.

You can also set up a distribution list. Several methods exist for setting up a distribution list. Your choice of method will depend on the list's size and what you intend to do with it. If you wish to send messages regularly to a group of people, you can create a personal distribution list. If you have a very large list, or if you'd like people other than yourself to be able to send mail to the list, you may need to use mailing list software such as LISTSERV.

Personal distribution lists
You can create personal distribution lists using your email client's address book. For instance, you could create a list named "Family" containing the following addresses:

bob@clemson.edu
sally@ibm.com
dad@cleveland.freenet
mom@bluemarble.net
Then, to send a message to all four members of your family, you would address the message to:

Family

Check the help for your email software for more information about creating and using a mailing list. (For information about creating a mailing list in Microsoft Outlook, see the Knowledge Base document In Microsoft Outlook, how can I categorize my Contacts and send email using the categories?) Such personal distribution lists are by far the easiest to manage. You can set them up and make any changes yourself, and the commands you enter will take effect right away.

Note: When you create distribution lists using a desktop email program installed on your computer, your lists are usually stored only on your computer (the exception is Outlook configured to use Exchange). This is called a client-side distribution list, and is available only from your computer. When you make lists using CU Webmail , or using Outlook in the Exchange environment, they are stored on the mail server, which you can then access from any other computer on the Internet. This is called a server-side distribution list.

LISTSERV mailing lists
You can subscribe individuals to a LISTSERV list if you have each person's email address, or individuals can subscribe themselves.

KB #379: Why does my OWA session time out?

As a security measure, Outlook Web Access (OWA) will automatically disconnect after 15 minutes of inactivity. After 15 minutes of inactivity, when you return to an OWA session, you will need to log back in.

There are other circumstances under which you might be disconnected. In Safari, you may periodically need to log in again to access your account. In Internet Explorer, if you try to access a public folder for which you do not have access, you will need to log in again to return to your Inbox.

KB #380: In OWA, why do some of my messages appear to be missing?

If your most recently received or sent messages in Outlook Web Access (OWA) are not at the top of your Inbox, Sent Items, or other folders, you probably clicked a column header other than Received by mistake. To change the sort order of messages in your Inbox and other major folders in OWA, click the column headers From, Subject, Received, or Size.

To sort your messages by date, click Received in the folder where you are viewing your messages, such as the Inbox. From your Sent Items folder, click Sent to sort your sent messages by date. You can reverse the order by clicking the column header again.

In OWA, you can also sort your messages on other categories, such as unread messages, sender, or subject. To do so, select from the options in the view settings drop-down list; this list is on the toolbar, next to the folder name (in OWA 2003). Sort options are as follows: Messages, Unread Messages, By Sender, By Subject, By Conversation Topic, Unread by Conversation Topic, or Sent To.

KB #381: Connect to Exchange with Outlook 2007

Instructions for forwarding your e-mail:

1. In a web browser, go to http://www.clemson.edu/email_forwarding/ and log in.


2. For parallel runs you must first add your default Clemson email address (userid@clemson.edu) in the "Add a forwarding address:" field. This keeps a copy of your email on the university mail server.


3. Click the Add button.


4. In the "Add a forwarding address:" field type your Exchange address (userid@exchange.clemson.edu).




5. Click the Add button.
Your email is now forwarded to the account on the Exchange server.


--------------------------------------------------------------------------------

Now you will set up Outlook to access your Exchange account.

1. Close Outlook if it is open.


2. Open Control Panel.



4. Select Mail.



5. Select E-Mail Accounts



6. On the E-Mail tab, select new; Microsoft Exchange



7. Click the box next to 'Manually configure server settings or additional server types' and click Next.



8. Click the button next to Microsoft Exchange and click Next.



9. Type OUTLOOK.CLEMSON.EDU into the Microsoft Exchange server field and make sure the box next to Use Cached Exchange Mode, then type your username into the username field.



10. Click Check Name, type in your password, and click OK.



11. Click Next and then click Finish.



12. Unless you have another profile you need to use often, click Always use this profile.



13. Click OK.
You may now open Outlook 2007 and begin using the Exchange server.

KB #400: This Solution Guide will help you connect to Exchange with Entourage (MacOS).

1. Direct your browser to http://www.clemson.edu/email_forwarding/ and login if necessary.

2. Enter your email address @clemson.edu in the forwarding field and click forward.

3. Enter your email address @cu.clemson.edu in the forwarding field and click forward.

4. Your list of forwarding addresses should now contain both of these (and any additional addresses that you have configured.

5. Close your browser and open Entourage.

6. Click the Entourage drop down menu and click Account Settings.

7. Click the small arrow next to New and then click Exchange.

8. Click Configure Account Manually.

9. Change the Account Name (first field) to CLEMSON EXCHANGE

10. Input your name into the second field.

11. Input your email address into the third field (@exchange.clemson.edu)

12. Input your UserID into the fourth field.

13. Input CAMPUS into the domain field (fifth)

14. Input your password and choose whether or not to save it into the keychain.

15. Input https://xmail.clemson.edu/exchange into the Exchange Server Field.
(This has been updated. If you are still using the exch07 address, please update it to this one.)

16. Click OK and begin using your Exchange account.

KB #382: This Solution Guide will show you how to change the Outlook profile permanently or have it prompt you each time it opens. (This is assuming you have multiple profiles set up already.)

1. Open Control Panel

2. If available, click Switch to Classic View.

3. Double-Click Mail.

4. If you would like to be prompted each time Outlook is opened, click Prompt for a profile to be used.
If you just want to change the automatic profile, click Always use this profile and select the approprate profile.

5. If you selected Prompt for a profile, you will see this window upon opening Outlook; otherwise, Outlook will always open with the profile you have selected.

KB #383: This Solution Guide will show you how to connect to and log in to the Exchange Web Client.



1. Open your web browser of choice.
Type https://xmail.clemson.edu/ into the address field and hit enter.
(Please note the use of https, the s is not optional.)

2. Click the button next to Accept this certificate permanently and click OK.

3. Type in your userid and password and click Log On.

You are now logged in to the Exchange web client.

KB #384: This Solution Guide will help you with converting address books from Eudora to Outlook 2007 using Transend Migrator.

Requirements:
Transend Migrator - Install information here
Outlook must be the default mail client - Instructions here

Note: This method is good for address books with up to about 6000 entries. If you know you have more, or you have many and this method fails, please check the documentation at (Coming Soon) for splitting Eudora Address books.


1. Open Transend Migrator

2. In Transend Migrator, click the button next to "Address Books" and then click Next

3. Click the drop down menu under "Convert From:" and select "Eudora 3.0+"

4. Click the drop down menu under "Convert To:" and select "Exch/Outlook Contacts". Then click Next.

5. Click Browse and locate the Eudora data folder. It will contain the nndbase.txt file for this user. Common locations are U:\data and U:\eudora. Then click Open to select the file. Click Next to proceed.

NOTE: To ensure that you have selected the correct folder, you can browse to the location in windows explorer and double click one of the .mbx files, which will open in Eudora; you can then verify the contents of that .mbx file.

6. If you have not created a custom .pst file for Outlook, click Next. Otherwise, locate the desired .pst file by click Browse.

7. Click Start to begin the conversion. A progress bar will appear.
NOTE: Transend Migrator usually takes just a few seconds, but with larger address books it may become unresponsive and the title bay may say (Not Responding). Do not close it, it is still processing. Only terminate the process if it has been unresponsive for over 20 minutes.

8. A dialog box will appear showing how many addresses it converted. Click OK.


You may now exit Transend Migrator, or repeat as needed.

KB #385: Instructions on how to set Outlook 2007 as the Default Mail Client

To use Aid4Mail or Transend Migrator, Outlook 2007 needs to be the default mail application. Here are the instructions to achieve this:

1. Open Outlook 2007

2. Click Tools, then click Options

3. Click the Other tab

4. Click "Make Outlook the default program for E-mail,Contacts, and Calendar.

5. Click OK and return to your previous task.

KB #386: This Solution Guide will help you with converting address books from Pegasus to Outlook 2007 using Transend Migrator.

Requirements:
Transend Migrator
Outlook 2007 must be the default mail client

Instructions:
1. Open Transend Migrator and Outlook 2007

2. In Transend Migrator, click the button next to "Address Books" and then click Next

3. Click the drop down menu under "Convert From:" and select "Pegasus 2.0+"

4. Click the drop down menu under "Convert To:" and select "Exch/Outlook Contacts". Then click Next.

5. Click Browse and locate the Pegasus data folder. It will contain the addrbook.txt file for this user. Common locations are U:\PMAIL and C:\PMAIL. Then click Open to select the file. Click Next to proceed.

6. If you have not created a custom .pst file for Outlook, click Next. Otherwise, locate the desired .pst file by click Browse.

7. Click Start to begin the conversion. A progress bar will appear.
NOTE: Transend Migrator usually takes just a few seconds, but with larger address books it may become unresponsive and the title bay may say (Not Responding). Do not close it, it is still processing. Only terminate the process if it has been unresponsive for over 20 minutes.

8. A dialog box will appear showing how many addresses it converted. Click OK.


9. You may now exit Transend Migrator, or repeat as needed.

KB #387: This Solution Guide will help you with converting address books from Pegasus to Outlook 2007 using Transend Migrator.

Requirements:
Transend Migrator
Outlook 2007 must be the default mail client

1. Open Pegasus

2. Click Add Folder

3. Type Outlook and hit OK.

4. Copy the desired messages from the original folder to the Outlook folder.

5. Close Pegasus

6. Open Transend Migrator, click the button next to Message Folders, then click Next.

7. In the Convert From field, select Pegasus

8. In the Convert To field, select Exchange/Outlook.

9. Click Next.


10. Click Browse, locate the Eudora data folder, select it, and click OK. Common locations are c:\pmail and u:\pmail. (the location will contain pmm files)

11. Click Next.

12. If you only have one profile, click Next. If you have multiple profiles, you can use Browse to select the file, and fill in a password if needed.

13. Click My mailbox/Outlook. To convert more than one, hold CTRL and click on as many as needed.

14. Click Next

15. Click Next. If options are needed, please be sure that you are aware of their function.

16. Click Start
NOTE: Transend Migrator usually takes just a few seconds, but with larger address books it may become unresponsive and the title bay may say (Not Responding). Do not close it, it is still processing. Only terminate the process if it has been unresponsive for over 20 minutes.

17. You may now exit Transend Migrator. Your messages will be placed in the default profile under the folder Pegasus Folders.

KB #388: This Solution Guide will help you with converting mailboxes from Eudora to Outlook 2007 using Transend Migrator.

Requirements:
Transend Migrator
Outlook must be the default mail client

1. Open Transend Migrator, click the button next to Message Folders, then click Next.

2. In the Convert From field, select Eudora.

3. In the Convert To field, select Exchange/Outlook.

4. Click Next.

5. Click Browse, locate the Eudora data folder, select it, and click OK. Common locations are c:\eudora, u:\data, and u:\eudora.
(To verify the folder, open it in Windows Explorer. It will contain In.mbx, Out.mbx, and Junk.mbx, among others. You can open In.mbx and check its contents to see that it is the correct data folder.)

6. Click Next.

7. If you only have one profile, click Next. If you have multiple profiles, you can use Browse to select the file, and use the password field if needed.

8. Click on the mailboxes to be converted. To convert more than one, hold CTRL and click on as many as needed.

9. Click Next.

10. Click Next. If options are needed, please be sure that you are aware of their function.
Wait until the conversion has finished, and click OK.

11. You may now exit Transend Migrator. Your messages will be placed in the default profile under the folder Eudora Folders.

KB #389: This Solution Guide will help you with converting address books from Eudora to Exchange in Outlook 2007 using Aid4Mail.

Requirements:
Aid4Mail
Outlook 2007 must be the default mail client


1. Open Aid4Mail and click Next.

2. Click Eudora (mailbox) and click next.

3. Click the drop down box and locate the Eudora folder. Common locations are c:\eudora, u:\eudora, u:\data.

4. Scroll down and locate the .mbx files. (In.mbx, Out.mbx, Sent.mbx, etc...)

5. Click the mailbox to be converted. To select more than one, hold down CTRL and click the mailboxes.

6. Click Next.

7. Select MAPI

8. Click Next.

9. Click Next; If filtering options are needed, please make sure you are aware of their function.

10. If the CLEMSON EXCHANGE profile is set up, click the drop down box under profile and click "CLEMSON EXCHANGE". Otherwise, click next.

11. Type your password, and click OK.

12. Click Next.

13. Click next.

14. If you need to preserve attachments, click "Preserve full message"; if you just need the messages, click "Only keep rich content"

15. Click Next.

16. Click Start.

17. When Aid4Mail says "Processing finished," click close.

18. You may now close Aid4Mail. Your email will be in the selected profile in Outlook, under "Imported Mail":

KB #390: This Solution Guide will help you with converting address books from Pegasus to Outlook 2007 using Aid4Mail.

Requirements:
Transend Migrator
Outlook must be the default mail client

1. Open Pegasus Mail.

2. Click Add Folder.

3. Type Outlook and hit OK.

4. Close Programs.

5. Open Aid4Mail.

6. Click Pegasus Mail "mailbox" (*.pmm) and click Next.

7. Browse to your Pegasus mail folder (will contain .pmm file, typically u:\pmail or c:\pmail)

8. Click the file that ends in .pmm (and has the most recent date/time modified.)

9. Click MAPI (MS Outlook...) and click Next.

10. Click Next

11. Select Outlook under profile name.

12. Click Next.

13. Type Pegasus Mail into the name field and click next.

14. By default Aid4Mail will transfer the full message without attachment. If you wish to retain the attachment, click "Preserve full message" and click Next. Otherwise, just click Next.

15. Click Start.

16. When Aid4Mail says "Processing finished," click close.

17. You may now exit Aid4Mail. Your messages will be placed in the default profile under the folder Pegasus Folders.

KB #391: To prepare for the conversion of Meeting Maker resources to resources on the Exchange server (see http://dcit.clemson.edu/support/outlook/), all existing Meeting Maker resources need to be renamed according to the following naming convention. All new resources must created using the same rules.

The Meeting Maker "Sign In Name" must be unique.
The Meeting Maker "Sign In Name" must be 20 characters or less.
The Meeting Maker "Sign In Name" cannot contain spaces. Underscores can be used in lieu of spaces.
The Meeting Maker "Sign In Name" must be in one of the two formats described below, as either a "room resource" or as "all other resources."
The list of newly renamed resouces can be found in Solution Guide 59.

Room Resources:
Columns 1 - 4 Column 5
(Hyphen) Columns 6 - 9 Columns 10 - 20
Building Code - Room Number (with leading zeros if necessary) Description

Examples of room resources include:

unio-L218ConfRoom (University Union Room L218 Conference Room)itc_-0008ConfRoom (ITC Conference Room 8)

All Other Resources:
Columns 1 - 4 Column 5
(Hyphen) Columns 6 -9 Columns 10-20
Department Number - Resource Code Description



Examples of other resources include:

2803-cal_TSPclass (Department 2803 TSP Class Schedule)2803-cal_SCGstu (Department 2803 CSG Student Schedule)2803-projTSPclass2 (Department 2803 Projector 2 for TSP classes)2803-autoCour_SUV (Department 2803 SUV used for courier runs)4007-compMCC_Dell3 (Department 4007 MCC Dell laptop number 3)
--------------------------------------------------------------------------------

Resource Codes
Resource Code Resource Description
auto Automobiles, cars or trucks
aveq Audio Visual Equipment
cal_ Calendars
comp Computers
misc Miscellaneous
proj Projectors
tool Tools

Other resource types can be added as necessary. Send requests to help@clemson.edu.


--------------------------------------------------------------------------------

Building Code
Building
Code Building Description
asb_ Administrative Services Building
agsc Agricultural Servicenter
alum Alumni Center
appa Apparel Research (Pendleton Research Park)
barn Barnett Hall
barr Barre Hall
bene Benet Hall
bsfs Biological Sciences Field Station
bios Biosystems Research Complex
gard Botanical Garden
bowe Bowen Hall
brac Brackett Hall
brad Bradley Hall
brok Brooks Center for the Performing Arts
byrn Byrnes Hall
cala Calhoun Courts Apartments
calm Calhoun Mansion (Fort Hill)
calo Calhoun's Office
cchs Campbell Carriage House Coffee and Gift Shop
cgeo Campbell Geology Museum
cmus Campbell Museum of Natural History
carg Carillon Garden
cate Center for Applied Technology
cef_ Central Energy Facilities
clmh Clemson House
stad Clemson Memorial Stadium and Frank Howard Field
foun Clemson University Foundation/Shirley Center for Philanthropy
cook Cook Engineering Laboratory
casl Cooper Agricultural Service Laboratory
libr Cooper Library
cope Cope Hall
coxp Cox Plaza
danl Daniel Hall
dill Dillard Building
dona Donaldson Hall
dout Douthit Hills
eagl Eagle's Landing
earl Earle Hall
edwd Edwards Hall
endo Endocrine Physiology Laboratory
eseg Environmental Sys Eng, CU Research Park
ffho Family and Faculty Housing Office
fern Fernow Street Café
fike Fike Recreation Center
fire Fire Station
eib_ Fluor Daniel Engineering Innovation Building
fhdc Fran Hanson Discovery Center
free Freeman Hall
geer Geer Hall
gent Gentry Hall
godf Godfrey Hall
gosn Godley-Snell Research Center
grhs Greenhouse Complex
hano Hanover House
harc Harcombe Food Court
hard Hardin Hall
hayd Hayden Conference Center
hend Hendrix Student Center
holm Holmes Hall
holt Holtzendorff Hall
hope Hopewell
hstn Houston Center
hunt Hunter Chemistry Laboratory
intr Indoor Track
iaud Internal Auditing Offices
ipty IPTAY/Ticket Office
itc_ CCIT Information Technology Center
jerv Jervey Athletic Center
john Johnstone Hall
jord Jordan Hall
kina Kinard Laboratory of Physics
kite Kite Hill Recycling Center
dair LaMaster Dairy Center
lee_ Lee Hall
leho Lehotsky Hall
leve Lever Hall
lbi_ Lightsey Bridge I Apartments
lbii Lightsey Bridge II Apartments
ljco Littlejohn Coliseum
ljhs Littlejohn House
long Long Hall
lowr Lowry Hall
madr Madren Center
main Maintenance Stores
mann Manning Hall
mrte Martin Hall - E Section
mrtm Martin Hall - M Section
mrto Martin Hall - O Section
inn_ Martin Inn, James F.
maul Mauldin Hall
mcad McAdams Hall
mccb McCabe Hall
mcfa McFadden Building
mell Mell Hall
mhpl Military Heritage Plaza
moor Moorman House
morg Morgan Poultry Center
moto Motor Pool
drop National Dropout Prevention Center
newm Newman Hall
norm Norman Track
norr Norris Hall
olin Olin Hall
amph Outdoor Theater (Amphitheater)
germ Plant Germplasm Research Laboratory
cupd Police Department
pool Poole Agricultural Center
pres President's Home
redf Redfern Health Center
rsqr Reunion Square
rhod Rhodes Engineering Research Center
socc Riggs Field (Soccer Stadium)
rigg Riggs Hall
rode Roderick International House
seed S.C. Foundation Seed
sand Sanders Hall
schi Schilletter Dining Hall
sear Sears House
sbrn Sheep Barn
sike Sikes Hall
simn Simpson Hall North
sims Simpson Hall South
sirr Sirrine Hall
tenn Sloan Tennis Center
smit Smith Hall
sres Stadium Residence Hall
stro Strode Tower
garr T. Ed Garrison Arena
thor Thornhill Village Apartments
thur Thurmond Institute
tgrf Tiger Field (Kingsmore Stadium)
till Tillman Hall
twet TIWET Laboratory (Pendleton Research Park)
trus Trustee House
faci University Facilities Operations
unio University Union, Edgar Brown
vick Vickery Hall
vsit Visitors Center, Class of 1944
golf Walker Golf Course Clubhouse
wann Wannamaker Hall
boat Women's Rowing Boathouses
wood Woodland Cemetery
youn Young Hall

Other buildings can be added as necessary. Send requests to help@clemson.edu.

KB #392: The followingMeeting Maker resources have been renamed according to the naming conventions defined in Solution Guide 58. This will only affect Meeting Maker customers who log into Meeting Maker as the resource instead of their userid. If they access the resource via the proxy menu, nothing will change. Contact the Help Desk at 656-3494 if you log into Meeting Maker as the resource and need the password to do so.

Old Sign In Name First Name Last Name MM Server

200 Holtz 200 Holtzendorff ces
AMRL Advanced Materials Research Lab ces
Bioengineering Dept Bioengineering Dept ces
CeramicM Ceramic Manufacturing Calendar ces
CES Seminar Schedule CES Seminar Schedule ces
Chem Staff Leave Chem Staff Leave ces
Chemical&Materials Engineering Chemical&Materials Engineering ces
CNS Vacation CNS Vacation ces
CS Employee Leave CS Employee Leave Calendar ces
csstudent Generic CS Student ces
Daniel Auditorium Daniel Auditorium ces
Dillard 202 Dillard 202 ces
Dillard 204 Dillard 204 ces
Earle Hall 100 Earle Hall 100 ces
Earle Hall 102 Earle Hall 103 ces
Earle Hall 107 Earle Hall 107 ces
Earle Hall 111 Earle Hall 111 ces
Earle Hall 124 Earle Hall 124 ces
Earle Hall 207 Earle Hall 207 ces
ECE Faculty Travel ECE Faculty Travel ces
EIB 108 EIB 108 ces
EIB 132 EIB 132 ces
EIB 215 EIB 215 ces
EIB 226 EIB 226 ces
EIB 253 EIB 253 ces
EIB 263 EIB 263 ces
EIB Atrium EIB Atrium/Lobby ces
FiberOptics Fiber Optics ces
Freeman 101 Freeman 101 ces
Freeman 111B Freeman 111B ces
Freeman 116 Freeman 116 ces
Freeman 118 Freeman 118 ces
Freeman 128 Freeman 128 ces
Freeman 129 Freeman 129 ces
Freeman 132 Freeman 132 ces
Freeman 138 Freeman 138 ces
Freeman 140 Freeman 140 ces
Freeman 148 Freeman 148 ces
Freeman 202 Freeman 202 ces
GaryM Students GaryM Students ces
Gateway P120 Laptop (140A) Gateway P120 Laptop (140A) ces
GE Conf Room Holtz GE Conf Room ces
Ge Office Calender GE Office Calender ces
GPCL per David White for Roger Stole ces
Help Desk Help Desk ces
Helpdesk HelpDesk 1 ces
HelpDesk 2 HelpDesk 2 ces
Holtz Conf Room Holtz Conf Room ces
Holtzendorf 22 Holtzendorf 22 ces
Holtzendorff 1 Holtzendorff 1 ces
Holtzendorff 100 Holtzendorff 100 ces
Holtzendorff 34 Holtzendorff 34 ces
Holtzendorff 6 Holtzendorff 6 ces
Holtzendorff Lobby Holtzendorff Lobby ces
Hunter 100 Hunter 100 ces
Hunter 158 Hunter 158 ces
Hunter 219-B Hunter 219-B ces
Hunter 223 Hunter 223 ces
Hunter 370 Hunter 370 ces
Hunter 385 Hunter 385 ces
Hunter 470 Hunter 470 ces
Hunter Laptop Hunter Laptop ces
Hunter Lounge Hunter Lounge ces
Hunter Projector Hunter Projector ces
IE Port-Overhead IE Port-Overhead ces
IE Slide Projector IE Slide Projector ces
Jordan Room Jordan Room ces
Kinard 1 Kinard 1 ces
Kinard 101 Kinard 101 ces
Kinard 114 Kinard 114 ces
Kinard 116 Kinard 116 ces
Kinard 118 Kinard 118 ces
Kinard 201 Kinard 201 ces
Kinard 219 Kinard 219 ces
Kinard 221 Kinard 221 ces
Kinard 222 Kinard 222 ces
Kinard 223A Kinard 223A ces
Kinard 301 Kinard 301 ces
Kinard 314 Kinard 314 ces
Kinard 315 Kinard 315 ces
Kinard 317 Kinard 317 ces
LCD Projector (140A) LCD Projector (140A) ces
Lowry 125 Lowry 125 ces
Lowry 131 Lowry 131 ces
Martin -5 Martin E-5 ces
Martin M-305 Martin M-305 ces
Martin O-10 Martin O-10 ces
Martin O-112 Martin O-112 ces
Martin O-113 Martin O-113 ces
Martin O-213 Martin O-213 ces
Martin O-313 Martin O-313 ces
Mathematical Sciences Mathematical Sciences ces
McAdams 101 McAdams 101 ces
McAdams 116 McAdams 116 ces
ME Calender ME Calender ces
ME Canon ES5000 ME Canon ES5000 Video ces
ME CanonZR10 ME CanonZR10 Video ces
ME Cart ME Computer Cart ces
ME Epson Projector ME Epson Projector ces
ME Lab Tech ME Lab Tech ces
ME Lab Scheduler ME Lab Scheduler ces
ME Laptop#2 ME Laptop#2 ces
ME Panasonic Video ME Panasonic Video ces
ME Portable Projector Infocus Projector ces
ME Sony 14x Digital ME Sony 14x Digital ces
ME Sony FD97 ME Sony FD97 Digital ces
ME-Laptop ME Laptop#1 ces
MSE Dept MSE ces
New New Calendar ces
New Lab New Lab ces
none Riggs AV Cart ces
none2 Lowry 2xx AV Cart ces
none3 Lowry 3xx AV Cart ces
noneh Hunter AV Cart ces
nonek Kinard AV Cart ces
nonel Loaner AV Cart ces
Olin 200 Olin 200 ces
Olin 203 Olin 203 ces
Olin 208 Olin 208 ces
Olin x-ray Olin X-Ray ces
Organ Project Organ Project ces
PC Students PC Students ces
Proposal Calendar Proposal ces
Proxima Projector Proxima Projector ces
Rhodes 302 Rhodes 302 ces
Rhodes 303 Rhodes 303 ces
Rhodes 311 Rhodes 311 ces
Rhodes 402 Rhodes 402 ces
Rhodes 522 Rhodes 522 ces
Rich Lab 150 Rich Lab 150 ces
Rich Lab 154 Rich Lab 154 ces
Rich Lab 164 Rich Lab 164 ces
Rich Lab B112 Rich Lab B112 ces
Riggs 10 Riggs 10 ces
Riggs 100A Riggs 100A ces
Riggs 101 Riggs 101 ces
Riggs 12 Riggs 12 ces
Riggs 19 Riggs 19 ces
Riggs 200A Riggs 200A ces
Riggs 200C Riggs 200C ces
Riggs 204 Riggs 204 ces
Riggs 217 Riggs 217 ces
Riggs 219 Riggs 219 ces
Riggs 223 Riggs 223 ces
Riggs 226 Riggs 226 ces
Riggs 227 Riggs 227 ces
Riggs 300 Riggs 300 ces
Riggs 301 Riggs 301 ces
Riggs 303-D Riggs 303-D ces
Riggs 305 Riggs 305 ces
Riggs 307 Riggs 307 ces
Sirrine X-ray Sirrine X-Ray ces
sirrinexay Sirrine X-Ray ces
Students Out CNS UNIX Students Out ces
Unix Students CNS UNIX Student Schedules ces
Yellow LCD Overhead Panel (140A Yellow LCD Overhead Panel (140A ces
101hardin Hardin 101 0527-AAH cu
102 Bellamy Theatre Brooks 102 Bellamy Theatre 0526-AAH cu
104 Brooks Center Brooks 104 Teachers Studio 0526-AAH cu
105Edwards Edwards 105 Bookings 0701-HEHD cu
105leehall Lee 105 0511-AAH cu
108 Studio Classroom Brooks 108 Studio Classroom 0526-AAH cu
108ASTRODE Strode 108A 0501-AAH cu
112 Rehearsal Room Brooks 112 Rehearsal Room 0526-AAH cu
114 Choral Music Library Brooks 114 Choral Music Library 0526-AAH cu
115 Ensemble Rehearsal Brooks 115 Ensemble Rehearsal 0526-AAH cu
116 Ready Room Brooks 116 Ready Room 0526-AAH cu
117 Rehearsal-Recital Brooks 117 Rehearsal-Recital 0526-AAH cu
129lee Lee 129 0511-AAH cu
1345-CBBS Sirrine 346 conf room 1345-CBBS cu
165-CBBS Sirrine 165 1301-CBBS cu
169Lee 169 Lee 0507-AAH cu
171Lee Lee 171-MAC LAB 0501-AAH cu
172Lee Lee 172-PC LAB 0501-AAH cu
201Daniel Daniel 201 0501-AAH cu
202TrusteeHouse Public_Affairs_Scheduling 5611-Public Affairs cu
203Daniel Daniel 203 0501-AAH cu
204 Design Studio Brooks 204 Design Studio 0526-AAH cu
204Daniel Daniel 204 0501-AAH cu
205 Music Classroom Brooks 205 Music Classroom 0526-AAH cu
205Daniel Daniel 205 0501-AAH cu
206 Theatre Classroom Brooks 206 Theatre Classroom 0526-AAH cu
206conf Sikes 206 Conference Room 5101-PROV cu
206Daniel Daniel 206 0501-AAH cu
206STRODE Strode 206 0501-AAH cu
207Daniel Daniel 207 0501-AAH cu
208Daniel Daniel 208 0501-AAH cu
210Daniel Daniel 210 0501-AAH cu
211Daniel Daniel 211 0501-AAH cu
213Daniel Daniel 213 0501-AAH cu
214Daniel Daniel 214S 0501-AAH cu
215 Applied Office Brooks 215 Applied Office 0526-AAH cu
216 Applied Office Brooks 216 Applied Office 0526-AAH cu
216Daniel Daniel 216 0501-AAH cu
217 Piano Laboratory Brooks 217 Piano Laboratory 0526-AAH cu
218 Music Education Classroom Brooks 218 Music Edu Classrm 0526-AAH cu
218Daniel Daniel 218 0501-AAH cu
220 Dance Studio Brooks 220 Dance Studio 0526-AAH cu
223Conference Brackett 223 Conference Room 5706-RES cu
230hardin Hardin 230 0527-AAH cu
232hardin Hardin 232 0527-AAH cu
233hardin Hardin 233 0527-AAH cu
259lee Lee 259 0511-AAH cu
261lee Lee 261 0511-AAH cu
264leehall Lee 264 0511-AAH cu
300Conference Brackett 300 Conference Room 5706-RES cu
301Daniel Daniel 301 0501-AAH cu
304Daniel Daniel 304 0501-AAH cu
306Daniel Daniel 306 0501-AAH cu
307Daniel Daniel 307 0501-AAH cu
308Daniel Daniel 308 0501-AAH cu
309Daniel Daniel 309 0501-AAH cu
310Daniel Daniel 310 0501-AAH cu
311Daniel Daniel 311 0501-AAH cu
312Daniel Daniel 312 0501-AAH cu
313Daniel Daniel 313 0501-AAH cu
313Lee Lee 313 0511-AAH cu
314Daniel Daniel 314 0501-AAH cu
318Daniel Daniel 318 0501-AAH cu
363-CBBS-xxxx Sirrine 363 1301-CBBS cu
364-CBBS-xxxx Sirrine 364 1301-CBBS cu
401Daniel Daniel 401 0501-AAH cu
403Daniel Daniel 403 0501-AAH cu
404Daniel Daniel 404 0501-AAH cu
405Daniel Daniel 405 0501-AAH cu
406Daniel Daniel 406 0501-AAH cu
407Daniel Daniel 407 0501-AAH cu
411Daniel Daniel 411 0501-AAH cu
412Daniel Daniel 412 0501-AAH cu
413Daniel Daniel 413 0501-AAH cu
414Daniel Daniel 414 0501-AAH cu
416Daniel Daniel 416 0501-AAH cu
418Daniel Daniel 418 0501-AAH cu
538Edwards Edwards 538 Bookings 0701-CBSH cu
732chse Clemson House 732 5101-PROV cu
aac AAC 0701-HEHD cu
AAH FUND AAH Fundraising 5602-DEVE cu
AAHCOLLEGE AAH College Calendar 0501-AAH cu
aahtimeaway BUS OFFICE TIME AWAY 0501-AAH cu
AAHTRAIN AAH Training 5337-HR cu
acaffair Academic Affairs Training 5337-HR cu
Advancetrain Advancement Training 5337-HR cu
Advocacy1 Advocacy 0101-PSA cu
agedfac *AG ED Faculty 0314-BIOSC cu
alcpstipm ALCP 0125-STI cu
alumnilobby Alumni Lobby 5603-Alumni cu
amalex Ann Marie Alexander cu
ASBTrngLab1 ASB Training Lab 5337-HR cu
asccr5126 ASC Conference Room 5126 cu
asccu101 CU101 5126-ASC cu
atschedule *Academic Training 2803-ETS cu
barcelona Barcelona Arch Ctr 0503-AAH cu
barre102 Barre 102 0303-CAFLS cu
barre109 Barre 109 0303-CAFLS cu
barreb102 Barre B102 ML 2803-ETS cu
barreb103 Barre B103 LFD 2803-ETS cu
barreB104 Barre B104 TRN 2803-ETS cu
barreB105 Barre B105 TRN 2803-ETS cu
barreB106 Barre B106 TRN 2803-ETS cu
blooddrive Blood Drive 2803-ITC cu
boardtrain Sec. to Board of Trustees Train 5337-HR cu
botcal Board of Trustees Planning 5402-BOT cu
BPATRAIN BPA Training 5337-HR cu
brack100 Brackett 100 2803-SC cu
brack1120 Brackett 112 TRN 2803-ETS cu
brack4380 Brackett 438 TRN 2803-ETS cu
brackett434de Brackett 434A DE 2803-ETS cu
brackettaud-biae *Brackett Aud 0314-BIOSC cu
BRC G100 Conference Room BRC G100 Conference Room 0151-Experiment Station cu
Brooks Theatre Brooks Theatre & Lobby 0526-AAH cu
bsystems Clemson Bsystems cu
callmemister Call Me Mister Master Calendar 705 cu
CBBS CBBS Office 1301-CBBS cu
ccffa-BIAE *CCFFA 0314-BIOSC cu
cefsched Clemson Forest 334 cu
charleston Charleston Arch Ctr 0503-AAH cu
Chief Chief Financial Officer Trainin 5337-HR cu
columbiacroom Columbia Conference Room 5008 cu
commstudies Communication Studies AAH-0533 cu
CommStudioStaff Daniel 418 Staff Schedule 0533-AAH cu
CommunicationsStudio Daniel 418 Comm Studio 0533-AAH cu
computer Computer Related Training 5337-HR cu
conference AC Conference Rm 5603-Alumni cu
confroom108 Jervey 108 Conference Room 7103 cu
confroomcr1 Conference Room 1 5369 cu
confroomcr1a Conference Room 1A 5369 cu
confroomcr2 Conference Room 2 5369 cu
confroomcr2a Conference Room 114 5369-ASB cu
consult Help Desk Consultants 2803-SIG cu
Courtyard Brooks Courtyard 0526-AAH cu
CR1 ASB Conference Room 1 5301-FA cu
CR2 ASB Conference Room 1A 5301-FA cu
crdesk Computer Resources 2805-DAPS cu
CSGHP3121 HP_3121 2803-CSG cu
csglicense CSG License Renewal Resource cu
CSGoc Old On-call Schedule 2803-CSG cu
csgoncall CSG-On-Call Calendar 2803-CSG cu
CSGstud Student Work Schedule 2803-CSG cu
CSS-801ConfRoom 801 Conference Room, Univ Union 5311-Classified Staff Senate cu
ctrainingc *Clemson Training Center 2803-ETS cu
CTSconf CTS Conference Room 2803-ITC cu
cugroupware CU Groupware Project Schedule 2803-DCIT cu
Dan100B Daniel 100B 2803-SC cu
dapsconf DAPS Conference Room 2805-DAPS cu
dcitlab DCIT Lab Rounds 2803-SIG cu
dcitlabs DCIT Lab Reservations 2803-SIG cu
DCITTRAIN DCIT Training 5337-HR cu
developcalendar Alumni/Development Activity Calendar 5602-DEVE cu
dispatch Dispatch 5904-FMO cu
distanceed *Distance Education 2803-ETS cu
doconfer Deve Front Conference Room 5602-DEVE cu
dosmconfer Deve Small Conference Room 5602-DEVE cu
DPURVIS DONNA L PURVIS cu
e201gs Martin E201 5713 cu
edwards200 Edwards 200 Studio 128 cu
edwards455 Edwards 455 0744 HEHD cu
EnglishDept English Dept 0523-AAH cu
englishevents English Events 0523-AAH cu
englishtimeoff EnglishTimeOff 0523-AAH cu
engscitrain Eng & Sci Training 5337-HR cu
erchrds Elaine Richardson cu
etschedule *Staff Training 2803-ETS cu
etsstudents Student ETS Work Schedules 2803-ETS cu
facschedule *Faculty Training 2803-ETS cu
facuse Facility Use 2803-ETS cu
fmolab Computer Training 5904-FMO cu
fmo-training FMO Training cu
forest Agric Forest & LS Training 5337-HR cu
FrancaGeneralCalendar Franca GeneralCalendar 0503-AAH cu
FrancaStudio2004 Franca Studio2004 0503-AAH cu
FrancaTechSeminar Franca TechSeminar 0503-AAH cu
g06sikes Sikes G06 Conference Room 5301-FA cu
g-07sikes Sikes G07 5123-SFA cu
G07-Sikes Sikes G07 5301-FA cu
G14 Lee Lee G14-MAC LAB 0501-AAH cu
GenoaArchCtr Genoa Arch Ctr 0503-AAH cu
gentcnfrm GENT 5952-FMO cu
geomuseum Bob Campbell Geology Museum 130 cu
Godley Godley-Snell Conference Room 5706-RES cu
godleysnell Godley-Snell Facility 5706-RES cu
golfpract Golf Practice Range 7103 cu
gradweb Grad Assistant 1 5713 cu
Green Room Brooks Green Room 0526-AAH cu
groupware CU Groupware Project Schedule 2803-DCIT cu
hehd402 Conference Rm 402 HEHD cu
hehd455 Conference Room 455 HEHD cu
HEHDCompSupport HEHD Computer Support Services 744 cu
HEHDConRm201 Seminar Room 201 HEHD cu
HEHDTRAIN HEHD Training 5337-HR cu
helpdesk Help Desk DCIT cu
helpmartin Help Desk Martin 2803-SIG cu
helppoole Help Desk Poole 2803-SIG cu
holidays Holidays General 2803-CSG cu
HRCR ASB Counseling Conference Room 5337-HR cu
huckabee1 Huckabee Gym 7103 cu
Hunt100 Hunter 100 2803-SC cu
indoortrk Indoor Track 7103 cu
insure Insurance 5337-HR cu
interviewcal Interview Calendar 0314-CAFLS cu
iptay1234 IPTAY Meeting Room 7103 cu
IRCalendar IR Meeting Maker 5406 cu
JB Monthly Barker Monthly 0501-AAH cu
jchowar Tillman IRCI 0701-HEHD cu
jervey115 Jervey 115 7103 cu
jervey118 Jervey 118 7103 cu
jerveygym Jervey Gym 7103 cu
jerveymea Jervey Meadows 7103 cu
jerveypor Jervey Porch 7103 cu
jordanroom-biae *Jordan Room 0314-BIOSC cu
kewrig555 Kathy 2803-Test cu
kingporch Kingsmore Porch 7103 cu
kingsmore Doug Kingsmore Stadium 7103 cu
L218ConfRmDCIT L218 Conference Room 2803-CSG cu
lapstudents Student LFD Work Schedules 2803-ETS cu
laptop Laptop 2805-DAPS cu
larconfrm LCR 5904-FMO cu
lee100 Lee 100 0501-AAH cu
lee111 Lee 111 0501-AAH cu
lee112-c Lee 112-C 0501-AAH cu
lee112-d Lee 112-D 0501-AAH cu
lee305 Lee 305 0501-AAH cu
leecourtyard Lee Courtyard 0501-AAH cu
lehotsky231 Lehotsky 231 0303-CAFLS cu
Librarytrain Library Training 5337-HR cu
lobby Lobby 2803-ITC cu
Long108 Long 108 Conf Rm 0315-ESPS cu
Long110 Long 110 Classrm 0315-ESPS cu
Long123 Long 123 Smt Classrm 0315-ESPS cu
long126-biosc *Long 126 0314-BIOSC cu
long139-biae *Long 139 0314-BIOSC cu
long153-biae *Long 153 0314-BIOSC cu
long216-biosc *Long 216 0314-BIOSC cu
long220-biosc *Long 220 0314-BIOSC cu
Long222 Long 222 Classrm 0315-ESPS cu
long224-biae *Long 224 0314-BIOSC cu
long228-biae *Long 228 0314-BIOSC cu
long229-biosc *Long 229 0314-BIOSC cu
long332-biae *Long 332 0314-BIOSC cu
LongB014 Long B014 Classrm 0315-ESPS cu
LRC HEHD Learning Resource Center 744 cu
master MASTER 5123-SFA cu
MATRF MATRF-LAB 0501-AAH cu
MATRFSTAFF MATRF-STAFF 0501-AAH cu
Mc100 McAdams 100 2803-SC cu
mcfadden1 McFadden Meeting Room 7103 cu
NDPCGA NDPC Grad Assist 0726 - NDPC cu
New100 Newman 100 2803-SC cu
nursadmin1 NursAdmin1 0743-HEHD cu
nurseroomres School of Nursing Reservations 743 cu
openenroll Open Enrollment Training 5337-HR cu
orcstaff Leave Calendar 5704-ORC cu
ospstaff Research Staff Schedule 5706-RES cu
outdoortk Outdoor Track 7103 cu
PA174 P&AS 174 2803-SC cu
paf149 P&A F149 0303-CAFLS cu
Pilots Pilots 5397-Transerv cu
planesched Flight Schedule 5397-Transerv cu
planrev FMO plannning room cu
pm Preventive Maintenance 5906-FMO cu
poolelobby Poole Lobby 2803-SIG cu
PowerBook A-BIAE *PowerBook A 0314-BIOSC cu
PowerBook B-BIAE *PowerBook B 0314-BIOSC cu
PowerBookG3 A-BIAE *PowerBookG3 A 0314-BIOSC cu
PowerBookG3 B-BIAE *PowerBookG3 B 0314-BIOSC cu
pressbox1 Press Box 7103 cu
PrintingFacility Lee Printing Facility 0501-AAH cu
programi Program Initiatives 0101-PSA cu
provoffice Office of Provost-Attendance 5101-PROV cu
pubaffmkt PubAff Marketing 5611 cu
vehicle25156 Vehicle 25-156 5602-DEVE cu
Vick100 Vickery 100 2803-SC cu
vickery100 Vickery 100 7103 cu
vickery201 Vickery 201 7103 cu
vickery226 Vickery 226 7103 cu
vickerycr Vickery Hall Conference Room 7115 cu
wkeels-BIAE *Leadership Center 0314-BIOSC cu
workshops Workshops 5123-SFA cu
admin CUDEVELOP ADMIN cudevelop
Test DCIT_TEST_RESOURCE cudevelop
EaglePhone EL Speaker Phone 2807-ISDMEDS isdmeds
EL EL Conference isdmeds
EL Training PC EL Training PC isdmeds
ConferenceISD Conference Room 2807-DISDRP isdmmis
LibraryISD ISD Documenation Library 2807-DISDRP isdmmis
speaker Speaker Phone 2 2807-DISDRP isdmmis
Conference 205 (Conference Room) Library library
Dell Latitude 840C Sys 840C Laptop 5602 Dell Library library
Dialog Dialog PW REF Library library
Epson Projector Epson Projector 1005584 ARCH Library library
guarddesk Guard Desk LIBRARY library
LAPTOP 1 LAPTOP 1 REF 1005427 Library library
LAPTOP 2 LAPTOP 2 REF 1005553 Library library
LAPTOP 3 LAPTOP 3 REF 1005548 Library library
Lev 2 Group Study 207 (Group Study) Library library
Level 2 204 (Classroom) Library library
Level 3 309 (Classroom) Library library
ll2 206 (Meeting Room) Library library
ref Telephone Ref LIBRARY library
REF CART Laptop Projector REF CART Library library
refdesk LIBRARY Reference Schedule library
refstudent refstudent Library library
sys5907 Sys D620 Laptopo 5907 Dell Library library
sys5908 Sys D620 Laptop 5908 Dell Library library
sys5909 Sys D620 Laptop 5909 Dell Library library
sys5910 Sys D620 Laptop 5910 Dell Library library
van Doc Delivery Van Library library
van2 Records Mgt Van Library library
xtudent Systems Student Library library
All-Greek Programming Board Greek Programming stuaff
auch AUCH STUAFF stuaff
auchcr AUCH Conference Room STUAFF stuaff
barnettl Barnett Lounge STUAFF stuaff
Basketball Courts Basketball Courts STUAFF stuaff
Bradley Lower-Terrace Bradley Lower-Terrace stuaff
Bradley Pavillion Bradley Pavillion STUAFF stuaff
Bradley Terrace Bradley Terrace STUAFF stuaff
byrnesl Byrnes Lounge STUAFF stuaff
byrnestvl Byrnes TV Lounge STUAFF stuaff
ccmr Calhoun Courts Meeting Room STUAFF stuaff
Central Spirit Central Spirit stuaff
clemsonlive clemson live stuaff
cufire CU Fire & EMS STUAFF stuaff
Diamond Center Diamond Center STUAFF stuaff
Donaldson/Bowen Grass Donaldson/Bowen Grass STUAFF stuaff
DSAIT Fike Conference Room STUAFF stuaff
Fike Project Room Fike 3rd floor Project Room STUAFF stuaff
FYEFS FYEFS Calender stuaff
GAT GA Training stuaff
holmescr Holmes Conference Room STUAFF stuaff
holmesmra Holmes Meeting Room A/B STUAFF stuaff
holmessl Holmes Study Lounge STUAFF stuaff
HSC Hendrix Student Center Hendrix Student Center stuaff
Interfraternity Council Interfraternity Council stuaff
Judser Jud.Ser. Workstudy stuaff
lbmra Lightsey Bridge Meeting Room A STUAFF stuaff
leverml Lever Main Lounge STUAFF stuaff
leverpl Lever Conference Room STUAFF stuaff
Magstripe STUAFF Magstripe Reader stuaff
mauldinl Mauldin Lounge STUAFF stuaff
mcc319 MCC 319 Enterprise STUAFF stuaff
mcc320 MCC 320 Harris STUAFF stuaff
mcc321 MCC 321 Target STUAFF stuaff
mcc322 MCC 322 Fluor STUAFF stuaff
mcc324 MCC 324 Torrington STUAFF stuaff
mcc325 MCC 325 Sherwin Williams STUAFF stuaff
mcc326 MCC 326 STUAFF stuaff
mcc327 MCC 327 STUAFF stuaff
mcc328 MCC 328 Dow STUAFF stuaff
mcc329 MCC 329 Itron STUAFF stuaff
mccdell MCC Dell Laptop 1 STUAFF stuaff
mccdell2 MCC Dell Laptop 2 STUAFF stuaff
mccdell3 MCC Dell Laptop 3 STUAFF stuaff
mccmba MCC Mathiason Boardroom A STUAFF stuaff
mccmbb MCC Mathiason Boardroom B STUAFF stuaff
mccproxima MCC Proxima Projector STUAFF stuaff
mccv1 MCC Vick 1 STUAFF stuaff
mccv2 MCC Vick 2 STUAFF stuaff
mccv3 MCC Vick 3 STUAFF stuaff
mccv4 MCC Vick 4 STUAFF stuaff
mccv5 MCC Vick 5 STUAFF stuaff
mellcr Mell Hall Conference Room STUAFF stuaff
National Pan-Hellenic Council NPHC Council stuaff
Norris Hall Plaza Norris Hall Plaza STUAFF stuaff
norrisl Norris Lounge stuaff
Order of Omega Order Omega stuaff
Panhellenic Council Panhellenic Council stuaff
ResLife ResLife Calendar STUAFF stuaff
rfm Residential Fac. Master STUAFF stuaff
sacalendar Student Affairs Calendar STUAFF stuaff
SBP Student Body President STUAFF stuaff
SFI SFI STUAFF stuaff
sikes Sikes 202 STUAFF stuaff
Student Media Student Media stuaff
tiger1 Tiger One STUAFF stuaff
TRAINING Training STUAFF stuaff
tvmr Thornhill Village Meeting Room STUAFF stuaff
video Video Camera STUAFF stuaff
Wannamaker Lower-Terrace Wannamaker Lower-Terrace STUAFF stuaff
Wannamaker Pavillion Wannamaker Pavillion STUAFF stuaff
Wannamaker Terrace Wannamaker Terrace STUAFF stuaff
Wannamaker/Bradley Grass Wannamaker/Bradley Grass STUAFF stuaff
WCHO WCHO Conf. Room STUAFF stuaff
West Campus Stadium Suites Conf. Room STUAFF stuaff

KB #393: Recovering Offline files from Outlook (and re-import)

Outlook 2007:



1. First, we need to get outlook running without any concern for the Exchange server (completely offline) Start Outlook, go to TOOLS and click on "Account Settings"


2. Highlight (single-click) the account listed of type "Exchange" and click "Change"


3. Leave "Use Cached Exchange Mode" checked and click "More Settings"


4. On the "General" Tab, Change "When starting" to "Manually Control State" as above, Click OK

5. (which will return you to the previous menu) click NEXT and FINISH

6. Now close the "Account Settings" window and close Outlook completely

7. Open Outlook, you will see a new popup


8. Choose "Work Offline" and Outlook will open

9. Go to "FILE" and click "Import and Export"


10. Highlight "Export to a file" and NEXT


11. Highlight "Personal Folder File (.pst) and click NEXT


12. Slide the bar up to the top of the list, highlight the "Mailbox - Username" entry, check the box to "Include subfolders" and click NEXT


13. MAKE A NOTE of the path and filename being exported to, Check "Allow duplicate items to be created" and click FINISH, another window will pop-up


14. You can leave these settings and click OK, and then you should see the progress bar as the export is happening


15. After it is done, it simply disappears (there is no confirmation of completion)



16. You are now done, please GO BACK to the first document for how to reconnect to Exchange

Note: Do NOT forget the file path you wrote down earlier, you will need that to re-import any data you need from your previous Exchange connection.

17. Return to this document to import the data back



To Re-Import your data after successful reconnection:

1. Open Outlook, Go to FILE and click "Import and Export"


2. Choose "import from another program or file" and click NEXT


3. Choose "Personal Folder File (.pst) and click NEXT


4. Click Browse and pick the file you exported earlier, tick "Do not import duplicates" and click NEXT


5. Note the structure, it should look like the mailbox you are familiar with,

6. Check "Include Subfolders" tick "Import items into the same folder in" and choose the "Mailbox - Username" from the drop-down. Click FINISH.



7. It will now import the data you extracted earlier.

8. After it is done, it simply disappears (there is no confirmation of completion)

KB #394: Recovering Offline files from Outlook (and re-import)

Outlook 2003:

1. First, we need to get outlook running without any concern for the Exchange server (completely offline) Start Outlook, go to TOOLS and click on "Email Accounts"


2. With "View or change existing e-mail accounts" selected, click NEXT


3. Click on "More Settings"


4. Now, Check the box to "Choose the connection type when starting" and make sure you have chosen "Manually control connection state" Click OK

5. Then NEXT, and Finish. Close Outlook and Reopen Outlook, you will get a new prompt


6. Choose "Work Offline" and Outlook will open

7. Now, choose FILE, click "Import and Export"


8. Highlight "Export to a file" and NEXT


9. Highlight "Personal Folder File (.pst) and click NEXT


10. Slide the bar up to the top of the list, highlight the "Mailbox - Username" entry, check the box to "Include Subfolders" and click NEXT


11. MAKE A NOTE of the path and filename being exported to, Check "Allow duplicate items to be created" and click FINISH, another windows will pop-up


12. You can leave these settings and click OK, and then you should see the progress bar as the export is happening


13. When it has completed, it simply disappears (there is no confirmation of completion)



14. You are now done, please GO BACK to the first document for how to reconnect to Exchange 2003

Do NOT forget the file path you wrote down earlier, you will need that to re-import any data you need from your previous Exchange connection.



To Re-Import your data after successful reconnection:

1. Open Outlook, Go to FILE and click "Import and Export"


2. Choose "import from another program or file" and click NEXT


3. Choose "Personal Folder File (.pst) and click NEXT


4. Click Browse and pick the file you exported earlier, tick "Do not import duplicates" and click NEXT


5. Note the structure; it should look like the mailbox you are familiar with,

6. Check "Include Subfolders" tick "Import items into the same folder in" and choose the "Mailbox - Username" from the drop-down. Click FINISH.



7. It will now import the data you extracted earlier.

When it has completed, it simply disappears (there is no confirmation of completion)

KB #395: Outlook 2003 Offline reconnection

1. Open Outlook, choose Tools, and click on "Email Accounts"


2. Select "View and Change existing e-mail accounts and click "Next"


3. Select the account with the type "Exchange" by double-clicking on it


4. Uncheck Use Cached Exchange Mode", click "More Settings"

5. You may get a prompt


6. Click OK

7. Go to the advanced tab


8. Keep "Use Cached Exchange Mode" Unchecked and click "Offline Folder File Settings"


9. Click "Disable Offline Use" you will be prompted


10. Click YES



Now, to re-enable:

1. Click "Offline Folder File Settings" again.


2. You must change the file name slightly, in this example; I changed "outlook.pst" to "outlook2.pst"

3. Click OK, you will be prompted:


4. Click YES

5. Now, you may re-check the box to "Use Cached Exchange Mode"


6. And click OK, you will be prompted


7. Click OK, then NEXT and then FINISH.

8. Now close and reopen Outlook, you should be working correctly now.

9. You will need to allow time for your account to sync with Exchange.



10. If you performed an export, begin the import procedure

KB #396: Installing Transend

The Transend Migrator utility licensed by Clemson University is to be used to migrate a maximum of 1000 user e-mail accounts. Once the maximum number is reached, Clemson University is no longer authorized to use the utility to migrate users unless additional licenses are purchased. All other terms of Transend's standard license agreement supplied with the software apply. Each customer install and conversion uses 1 license. I.e., computer support person A will require one license to convert customer B's mailboxes and a second license to convert customer C. Computer support staff MUST request access to Transend media for each customer conversion in order for us to track the license count. Request a license if you have not done so.

1. Assuming that you have logged into novell, open a windows explorer window and go to S:\Software\Licensed\Transend or click here

2. Double click on tm56inst.msi to open the Transend Migrator installer

3. Click Next

4. Click "I accept the terms of the license agreement" if you accept the terms, then click next.

5. Click next unless you wish to install to a specific location.

6. Click Install

7. Open Transend Migrator and click edit license.

9. Input the License information and click ok.


You now have a fully working copy of Transend Migrator.

KB #397: This Solution Guide will show you how to use Outlook's "Direct Replies To" like Eudora's Redirect.

Note: This method does not work exactly like Eudora's redirect. The end effect will be that the message still appears to come from the forwarder, but replies will automatically be sent to the chosen (original) address.

1. Open the message to be sent or forwarded.

2. Click Options

3. Click Direct Replies To

4. The default address for "Have replies sent to" will be your address. Replace this with the address you would like replies directed too

5. Click Close

6. Click Send

Replies to this message will now be sent to the address entered.

KB #398: Outlook 2003/2007 offline folder sync problem

Outlook 2003/2007 offline folder sync problem:



If your Outlook client is unable to connect to Exchange and you MAY be getting an error messages.


Unfortunately there is only 1 fix, which is to delete all offline data and reconnect. This is not a complicated process, but it may be destructive

(if you care about the data you created while off-line, you need to export before reconnecting)

To reconnect & resync Outlook 2007:



1. Open Outlook, go to FILE, Click on "DATA FILE MANAGEMENT"

You may see one or more items listed, you are concerned with the item preempted with "Mailbox -"


2. Double-click on that entry, and choose the "ADVANCED" tab.


3. Uncheck "Use Cached Exchange Mode", click Apply

4. You will be prompted to restart, Just click OK for now.


5. Now, click on "Offline Folder File Settings"


6. And click on "Disable Offline Use" (Note: If it is grayed out and cannot be clicked, you did not click "Apply" after unchecking "Use Cached Exchange Mode") When you click to disable, you will get another prompt


7. Click Yes.

8. Now, to re-enable everything, click the "Offline Folder File Settings" and change the name of "outlook.ost" to something slightly different, example below: (Outlook2.ost) and click OK.




9. You will be prompted


10. Click YES

11. Now, re-enable cached folders by checking the box you unchecked earlier (Use Cached Exchange Mode)


12. Click OK, you will be prompted (again)


13. Click OK, close the "Account Settings" window and restart Outlook.



14. You should now be functioning correctly.



15. If you performed an export, begin the import procedure

KB #420: When you start Microsoft Outlook 97, you may receive the following error message: Outllib.dll is linked to a missing export Mapi32.dll:239 CAUSE: Outlook Setup did not properly update the Mapi32.dll file, or an incorrect version of the Mapi32.dll file is located in a directory other than your default Windows\System directory.

To resolve this issue, search for and rename extra Mapi32.dll files:

1. Quit all running programs.

2. Click Start on the Windows Taskbar.

3. Point to Find, and then click Files or Folders to search for Mapi32.dll files.

4. Rename any Mapi32.dll files that are not located in the default Windows\System directory. To do so:

a. Right-click the file name.
b. Click Rename on the shortcut menu.

5. Close the Find dialog box, and then restart Outlook.

If the problem persists, copy a new Mapi32.dll file from your Outlook

Setup medium to your default Windows\System directory:

1. Quit all running programs.

2. Click Start on the Windows Taskbar, point to Find, click Files or Folders to search for Mapi32.dll, and then rename the file.

3. Change the Look in box on the Find dialog box to point to your Outlook Setup medium, and then search for the Mapi32.dll file.

4. Copy the Mapi32.dll file to one of the following directories on your computer:

• Windows\System (if you are running Windows 95)

-or-
• Winnt\System32 (if you are running Windows NT)

5. Right-click the Mapi32.dll file on your computer and click Properties.

6. Under Attributes, click to select Archive.

KB #421: Anytime as users forwards messages received via the exchange account it wants to send them out via the exchange account regardless of which account is set as the default account for sending messages. Please note, that everything works fine when sending a new message or replying to messages. This only occurrs when forwarding. To re-create the problem, attempt to forward a message from the exchange inbox with Outlook set up to send all mail through a clemson.edu account. Once the forwarding message is up, check to see which account is selected by clicking account under the send button. I'm willing to bet that you will find that the exchange account is selected regardless of which account is set as the default to send mail. The POP3 account being set as the default account for sending mail does work flawlessly when sending a new message or replying to a message as stated above.

For users wanting the clemson.edu, you want to setup a send-only account on Outlook.

Go to options and account settings

New

Select Microsoft Exchange, POP3, IMAP, or HTTP

Click NEXT

Click the option, "Manually configure server setting or additional server types"

Click Internet Email

Type user's name, email address, choose POP3, and make Incoming and outgoing mail server "mail.clemson.edu"

Type User Name is userid for the user.
*You must type in these field to get the next step.

Click on More Settings...

Click on Outgoing Server tab

Check My outgoing server (SMTP) requires authentication

Choose the Log on using and type your user Name (userid) and password

Click on Advanced tab
in outgoing server (SMTP) field type "587"

Change the "Use the following type to encrypted connection from NONE to Auto
Increase the timeout slider to 1 min 30 secs.

Click Ok

Click Next

Click Finished

Select the new Email Account and Click Set as Default

You should see the Change folder setting to Mailbox - \Inbox
if you don't, you change the mailbox to point to another one in your profile.
Click close

Now you have an acount ready to send...
continue with these steps...

Go to Tool menu and select options

Click on Mail setup tab

Click on Send/receive Button

Click on Edit

Click the POP account we just created you will see checkbox for Receive Mail items..

Uncheck this option.

Click Ok

Click Close

Click Ok

Now you should be able to send from POP account at clemson.edu and avoid the issue.

KB #427: User wants to use MS Word as Default Editor for messages in Outlook 2007

In Outlook 2003, options include using Word as the default editor for messages. This feature allows you to check spelling as you type and use other MS Word features within the message editor.

In Outlook 2007, there is no option to use Word as the default editor. Instead, you can configure Outlook to use Word FEATURES in Outlook itself. To configure the feature in Outlook 2007, go to

Tools | options | Mail Format
Click the Editor Options Button at bottom
On the Proofing tab - turn on "check spelling as you type" and also "mark grammar errors as you type"

Please note that the options will not be available in Outlook 2007 if Word 2007 is not on the computer. Solution is to load Word 2007.

KB #438: The global address list is sorted in the form (First_Name Last_Name). This makes simply searching for someone's last name difficult.

The only way to search the global address list for last name first is using the advanced search option. Open the GAL search box then use the "Advanced Find" option in the upper-right corner of that box. With the advanced search feature, you are able to search by first, last, or display name by simply entering the name in the search box.

KB #439: The user wants to view shared calendars in Outlook Web Access(OWA).

1. Login to your Outlook account via http://xmail.clemson.edu.

2. In the address bar of your web browser replace the URL with this: https://xmail.clemson.edu/exchange/USERID/Calendar/

3. Replace the USERID portion of the URL with the USERID of the Calendar owner.

Example: If you wanted to see Jane Doe's (Userid=Jdoe) then the URL would look like: https://xmail.clemson.edu/exchange/JDOE/Calendar/

Warning: This will only work after you are logged into your own account, and if you have previously been granted the ability to view the Calendar.

KB #440: User would like to connect to a shared calendar in Outlook 2007.

1. In outlook select the Calendar from the sidebar.

2. Select the option for "open a shared Calendar"

3. Click on "name" and then select the Calendar that you want to open from the list.

4. This will open and add the new Calendar to your sidebar.

5. Repeat steps for all the calendars you need. (that you have been given permission to view)

KB #441: Creating a Distribution list from Word in Outlook 2007

1. Open your word document and "select all" and "copy"

2. Open a new mail in Outlook, in the "To" field right click and paste. (this will put in the list of names)

3. Once they are all in the "To" field click the button "Check names" in the toolbar (this will cause outlook to underline each name)

4. Select the underlined names in the "To" field and copy again.

5. On the File menu, point to New, and then click Distribution List.

6. In the Name box, type a name for the new distribution list.

7. Click "Select Members."

8. In the "Members ->" box, right-click, and then click Paste on the shortcut menu.

9. Click ok.

KB #448: Some departments send email using a Listserv list name as the FROM: address. This is done for two reasons: - To hide the sender's personal address and display the departmental address. - To have replies sent to the list instead of the sender.

For Outlook 2007:
1. Open a new message.
2. Click on the OPTIONS link.
3. In the FIELDS section, click on SHOW FROM.
4. Back in the original message in the blank field next to FROM..., enter the full list address. For example, enter "Postman_Test_List-L@clemson.edu" without the quotes.
5. Complete and send the message as normal.

Most recipients will only see the list name in the FROM: field. Replies will usually go to the list, not the sender.

This tip is not guaranteed to work with all mail programs. Not all mail programs interpret headers the same way.

KB #452: Outlook has some sort of message about exporting my .PST.

The max file size for a Outlook .PST file is
3.8GB, then the export utility asks if you want to continue. If you do
then it starts a new PST file with the same name but adds a 2 to the
end.

KB #456: Why do I have duplication of contacts when I convert contacts from Eudora to Outlook using Transend?

The reason for the duplication is that the user has groups/distribution lists set up in Eudora. To avoid the
duplication simply:

1. Go to options in Transend and go to the Outlook/Exchange tab.

2. Check "Dlist Members (/D12)" (this eliminates the re-creation of
contacts listed in the distro lists).

3. Execute the conversion as indicated in the Transend "How to"

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