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ERROR: Cannot Access iRoar (or one of its pages)
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We apologize for any inconvenience you may be experiencing with iRoar. Below I will outline some simple directions to attempt to clear up this issue. Generally clearing the browser cache fixes most issue with iRoar. So letand39s start by clearing the browser cache. To do this, follow the directions for your specific browser at these links: http://www.wikihow.com/ClearYourBrowserand39sCache and http://www.wikihow.com/ClearYourBrowserand39sCookies . If this does not work, please try a different Internet browser. We usually recommend the latest version of Firefox www.firefox.com or the latest version of Chrome www.google.com/chrome . If clearing your cache and switching browsers does not work, you may be having an issue with the network you are on. iRoar has been known to have problems with many public networks or corporate firewalls. Make sure that you are attempting to access iRoar from your home. If you are at home and still experiencing this issue, it may be that your home network itself is blocking the connection. To correct this, we can connect you to the Clemson VPN. This will make iRoar think you are on Clemsonand39s campus network Note: Do not perform the following steps if you are on a work network. Only do so if you are at home or on an open public network. Go to cuvpn.clemson.edu and log in with your Clemson username/password. This should automatically download/install Cisco AnyConnect and connect you to Clemsonand39s VPN denoted by a silver globe in your system tray that says VPN:Connected when you hover your mouse over it. If the process fails, either try a different Internet browser or perform the manual installation of Cisco when prompted. Once this is finished, open Cisco and type cuvpn.clemson.edu without the quotes into the first box that appears asking for the server. Then type in your Clemson username/password when prompted. You should now be connected to the VPN, which again will be denoted by a silver globe in your system tray that says VPN:Connected. If the VPN connection does not resolve the issue, you may need to switch devices. iRoar has also been known to have issues on some mobile devices iPads, tablets, smartphones, etc. Ensure that you are trying to access iRoar from a laptop or desktop. If even after all of this you are still unable to access iRoar, please reply back with as many details as possible. Walk us through your exact process to access iRoar, and provide some screenshots if you can. Also provide us with any error messages you receive along the way. The Support Center can be contacted at ithelpclemson.edu or at 8646563494.