TigerTracks

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TigerTracks is an enterprise system that provides a streamlined process for reporting and tracking issues and request and a knowledgebase for those who want a self-help option.  The system manages IT assets, their relationship to each other to form a service and how requested changes to one supporting asset may impact the overall service. Currently, many Clemson Colleges and Departments are utilizing the tool and standardized processes to enhance service to campus.  To enter an issue or request into the TigerTracks system, you can go directly to the web interface at:
http://ithelp.clemson.edu

Customers
Need help using TigerTracks?  Check our Customer Guide
(http://www.clemson.edu/ccit/help_support/tiger_tracks/TTIMCustomerGuide.pdf)

or send an email to ITHELP@clemson.edu

Incident Management Agents
Need help using TigerTracks?  Check our Agent Guide
(http://www.clemson.edu/ccit/help_support/tiger_tracks/TTIMAgentGuide/TTIMAgentGuide.pdf)

Request For Development Service Agents
Need help using TigerTracks?  Check our Agent Guide
(http://www.clemson.edu/ccit/help_support/tiger_tracks/TTIMAgentGuide/TTRFDSAgentGuide.pdf)

Production Readiness Agents
Need help using TigerTracks?  Check our Agent Guide
(http://www.clemson.edu/ccit/help_support/tiger_tracks/TTIMAgentGuide/TTPRAgentGuide.pdf)