Java Heap Space errors are usually a result of java running out of memory on the users computer. An example of this occurring would be if the computer does not have enough RAM (memory) due to a large number of programs like Excel being open.
If the user is attempting to login to Kronos but has been unsuccessful, make sure that the user name they are entering into Kronos is their Clemson primary user name in all lower case. PeopleSoft will allow for an upper or lower case user name, but Kronos will not. To access Kronos, their user name must be entered in lower case.
If the user is attempting to login to Kronos but receives and 'LDAP; error code 53' message, their account is probably locked in the account directory. Often this is caused by a user entering an incorrect password too many times or a mobile device attempting to login with an old, saved password. Please verify no mobiles devices are attempting to authenticate with an old password, and call the CCIT Support Center to have the lockout cleared. They can be reached at (864)656-3494.
Compatibility View will need to be set up prior to logging in to Kronos in order to stop IE from freezing. This only applies to Internet Explorer version 9
User is not able to punch in the times they are clocking in (not registering in the system)
Ask if the timeclock is an Aramark timeclock or a Clemson timeclock.
Gather the following information and submit a ithelp ticket to CCIT EA Kronos: