Clemson Computing & Information Technology

Troubleshooting SAS 9.13

Troubleshooting SAS 9.13 Installation

Before beginning the installation procedure, please pay special attention to the system resources needed for a successful installation of SAS 9.13. SAS will not install correctly unless all of the system requirements are met.

Microsoft Windows (32-bit)

Server OS: Windows NT 4 Server 4.0, Windows 2000, Windows Server 2003
Desktop OS: Windows NT 4 Workstation, Windows 2000 Professional, Windows XP Professional SP2
(SAS 9.13 will not install on Windows XP HOME EDITION or VISTA)
Memory: 128 MB (128 MB minimum swapfile space); for WinNT/Win2K Server user: 256 MB minimum
Disk space: 41 MB

Microsoft Windows (64-bit)

Server OS: Windows 2003 Enterprise
Desktop OS: Windows XP Professional, SP2
Memory: 1 GB minimum (1 GB minimum swapfile space)
Disk space: 88 MB

Before beginning any troubleshooting, please ensure that you meet the minimum system requirements. SAS 9.13 will not install on Windows Home Edition or Windows Vista. It is expected that the next release of SAS, version 9.2, will be compatible with Windows Vista. An incompatible operating system is the single most common reason for the SAS installation to fail. The first two steps below outline how to upgrade your version of Windows and how to update it. The remainder of this document covers getting Microsoft's Runtime Components to install properly (the second most common reason why SAS 9.13 will not install).


Upgrade to Windows XP Professional

You may purchase a Windows XP Professional disk for upgrading your old operating system at the computer center front desk. Click here for more information about what software we offer. For step by step instructions on how to install Windows XP, please visit Microsoft's website. Or, if you prefer, a technician would can perform the upgrade for you.


Update Windows XP Professional

Windows should be completely up-to-date when trying to install SAS 9.13. Visit update.microsoft.com and you will be guided through the process. When finished, ensure that you have at least Service Pack 2 by right clicking on My Computer -> Properties -> General (tab). It should look similar to this:

computer properties 

If SAS still fails to install properly, continue on to the next section.


Microsoft Runtime Components

When running the System Requirements Wizard in SAS 9.13, the failure to update Microsoft's runtime components will halt the entire installation. The error is recognized by the SAS corporation, and the solution is described below:

From http://support.sas.com/techsup/unotes/SN/010/010665.html

"When you run the System Requirements Wizard (SRW) for SAS 9.1, the Microsoft Runtime Components might not get updated if the existing run-time dll attributes are set to read-only. This read-only status can lead to an installation "loop" where the SRW completes but then the SAS System installation cannot proceed due to the failure to meet minimum requirements. The files most likely to be affected are as follows:

atl70.dll, gdiplus.dll, mfc70.dll, mfc70u.dll, msvci70.dll, msvcp70.dll, msvcr70.dll"

In order to correct this issue, you need to remove the read-only attribute from each of the above listed files. Navigate to your C:\WINDOWS\system32 folder. Each of the dll files should be located here. Right click on each file and select Properties. A window will open, and it is here that you should uncheck "Read-only" and click OK. Do this for each of the files listed above. If you are not comfortable following this procedure, please bring your computer to a qualified technician.

check read only 

Once you've changed the attributes for all of the listed files, reboot your computer. Run the System Requirements Wizard again, and it should complete without any trouble. Continue to install SAS 9.13 as you normally would.

If, after exhausting all of the above steps, SAS 9.13 still does not install, please bring your computer to a qualified technician.

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