Internal User Info

Accessing iLab

• What web browser should I use? What browser is recommended?

  Chrome, Firefox, and Safari are recommended web browsers.

• How do I log into iLab?

  A user can log in by clicking here. Log in using Clemson credentials and authenticating using DUO.

• How do I register for iLab?

  *From the Clemson iLab landing page: Click Sign-Up in the upper right-hand corner and select Clemson University user.
  *From a specific Core’s landing page:  Click Register in the upper right-hand corner and select Register using Clemson University Credentials.
  
  You will be directed to an authentication page where you will need to enter your Clemson University credentials.
  Once you have entered your credentials, click the ‘Login’ button.
  You will be directed to an iLab Registration page where you will need to select your PI/Lab and verify your contact information.
  Once your registration has been submitted, your PI will receive a notification that you have requested membership to their lab in iLab.  They will need to approve your membership and assign a Clemson University Fund (Project ID) for your use in the core facilities.

   

• I tried to register for iLab but I do not see my PI’s name to join their Research Group.

  Verify with your PI that they have first registered and established a group in iLab. If not, they can register with their Clemson University credentials. After their group is created, follow the registration instructions again so that they can add you.

• Time has passed but my PI has not accepted my request.

  They will have received an email notification to approve your join request. Verify that they have seen it. If they have not received notification they can manually add you.

• Can I join multiple lab groups in iLab?

  If you will be working under multiple PI’s, you can become a member of each of their Lab groups. Select My Group(s) under the left side dropdown menu, then Request Group Access. Fill out the Institution and Group information then click Request Access. The new PI will receive notification to approve or reject your request for membership.

Accessing Core Schedules and Equipment.

• How do I schedule equipment in a Core Facility?

  Once you have been accepted into your PI’s lab and assigned Clemson University Fund Name, you can schedule equipment time.

  Navigate to the core page

  At the upper right hand of the page where it says, ‘Welcome Clemson University user, click here to log in or register,’ select click here.

  Enter your Clemson University Credential and password, and sign in.

  Select the Schedule Equipment or Calendars tab and click on the ‘View Schedule’ button next to the instrument of interest. Click and drag on the time frame you would like to schedule your reservation for.

  A window will pop up that will allow you to verify your reservations details and provide payment information before saving the reservation.

• How do I request a Consultation/Services in a Core Facility?

  Navigate to the core page

  At the upper right hand of the page where it says, ‘Welcome Clemson University user, click here to log in or register,’ select click here.

  Enter your Clemson University Credential and password, and sign in.

  Select the Request Services tab and click on the ‘Request Service’ button next to the service of interest.

  You will be asked to complete a form before submitting the request to the core.

  Your request will be pending review by the core. The core will review your request and either Agree to the work or they will ask for more information if needed.

   

• What method of Payment is accepted?

  All Internal/On-campus users should select a Project ID in the Payment Method section. Other options should only be selected with express permission from both the Core and your PI.

• I receive a Missing Payment Information error when trying to reserve equipment or place a service request.

  This error is usually seen when a user did not make a payment selection. Scroll to the Payment Information section and choose Project IDs if you are a campus user. Choose an available Project ID that your PI has assigned to you.

• I selected Project IDs and there are multiple options. Which do I choose?

  Your PI will be able to tell you specifically which account they want you to charge services toward.

• I selected Project IDs and there are no options to choose from. What do I do?

  Your PI must assign you a Project ID before you use a core facility. Notify them that you will be unable to proceed until they have done so. Instructions for PI’s can be found on the PI's FAQ page. Return to the core page to complete your reservation or request after that has been rectified.

• How do I split charges?

  If your PI has given you permission and granted you access to multiple Project IDs, select Split Charge under the Payment Information section. Choose the different Project IDs that will be charged and assign a percentage to each. The total allocated must equal 100%.

• What is the kiosk?

  The Clemson research cores utilize a system of interlocks that activate equipment and track usage for billing and reporting. To access these interlocks, each core has a Kiosk interface you will need to start familiarizing yourself with. Equipment reservations can be started and stopped at the Kiosk.

  To start your session with an already existing reservation:

  1. You will log into the Kiosk interface using the same credentials you use to log into the main iLab site for the core.
  2. Once logged in, you will see a list of your prescheduled reservations in “My kiosk sessions” (If you have multiple sessions, there is a search box to help guide you to the correct one you wish to start)
  3. Find your session, and to the right you should have a green “start” button. Once you click start, you will see the details of your reservation as well as a timer in the upper right-hand corner. 
  4. To navigate back to your list of sessions, click in the drop-down menu where you see your name. Click my reservations. 
  5. You may log out while your session is in process. To log out, click the upper right hand side menu and select Log out.  On the log out screen, you will see your list of Active sessions.

  
  To start your session as a walk in:

  1. You will log into the Kiosk interface using the same credentials you use to log into the main iLab site for the core.
  2. Select the instrument on the left-hand menu on which you would like to use.
  3. A calendar for the availability will appear, click “Create Session” to begin, select the desired duration, and click “Create Session” again.
  4. A new window will appear with the details for that reservation. You may be required to enter in your payment information and the equipment use type.
  5. Once all required information is filled out, click the start button to begin your session. Once you click start, you will see a timer in the upper right-hand corner.
  6. To navigate back to your list of sessions, click in the drop-down menu where you see your name. Click my reservations. 
  7. You may log out while your session is in process. To log out, click the upper right hand side menu and select Log out.  On the log out screen, you will see your list of Active sessions.
• Can I extend a reservation?

  You may add time to your reservation if another user does not have the equipment reserved within a certain length of time after your scheduled end. Each core will determine that time window. If allowed, log back into the kiosk Before your reservation ends, and click the green Extend button. Set your new end time and sign back out of the kiosk.

• The screen went dark during my session. What do I do?

  If you do not sign out or extend a reservation within a designated amount of time, the iLab interlocks will disable Your access to the equipment. This will Not affect the instrument or your data. Return to the kiosk and begin a new Walk-Up session if the equipment has not been reserved by another user after you.

•  To end your session:
  1. You will log into the Kiosk interface using the same credentials you use to log into the main iLab site for the core.
  2. Find your current reservation in the list under “My kiosk sessions” and click the blue Finish button.
  3. A pop-up box will appear, asking you to confirm your action. Click “Finish session” again. Your time on the instrument has been logged.

Support Information

Helpsite and Dashboard

The iLab dedicated support helpsite has step-by-step instructions for many of the workflows required by the system.

You can also access the Help Dashboard by signing into iLab and clicking Help in the upper right corner. Within the Help Dashboard you will find system status updates and support history. You may submit a new support ticket that will be forwarded to the appropriate member of Agilent’s support team or open a Live Chat with any available Agent.  There are recorded webinars located in the dashboard, as well as a calendar of upcoming Webinars you may register to attend.

Contacts

Clemson Agilent Representatives

Clemson Institutional Administrators

Clemson Core Administrators