FAQs

Clemson University has partnered with Anthony Travel (AT) and Concur to introduce Concur Travel and Expense, an online travel booking tool that complements our existing Concur system. This allows the University to streamline the travel process, offering an integrated 'one stop shop' for pre-approved travel requests, booking travel, and easily completed expense reports for quicker reimbursement. Concur also affords you the peace of mind knowing you are covered under the University’s Duty of Care to receive automated and two-way risk messaging built into the Concur system. Booking through the University's travel program ensures you can be supported by the University and/or our team of Anthony Travel agents should difficulties arise before or during your trip.

Concur receives profile information directly from the documents provided by each employee to HR at the time of hire. Please ensure your information matches the documents provided to HR. If you are needing to update your HR documents you can find your HR service manager here. For other profile questions or concerns, email clemsontravel@clemson.edu.

By using Concur Travel & the Concur Mobile App you can:

• Book and manage the majority of your University travel in one place with full access to published fares.
• Access the University's discounted rates for airfare, hotel, and car rentals.
• Maintain a secure online profile to store your TSA Pre-Check and frequent flyer numbers as well as other travel preferences and payment method.
• Avoid sending PDF or paper copies of receipts to the travel administrator. E-receipts for flights, e-receipt eligible hotel and car rental vendors are sent directly to your Concur Expense profile. Plus, you can upload images of your receipts using the Concur Mobile App.
• Ensure compliance as travel policies, procedures and contracts are built into the system, including nightly per diem rates for hotels by location and Fly America Act.
• Accurately track and use unused ticket credits, including reminders as credit expirations approach.
• Receive travel updates alerts. Automated and two-way risk and safety messaging is available for all travelers who have booked travel using the Concur Travel system or AT.

Additionally, here are some of the cost-savings and value-added benefits and services offered by AT directly and/or through the Concur Travel system:

• Duty of Care monitoring to help get travelers to and from destinations safely
• 24/7 customer service
• Established relationships with airlines and hotels to better negotiate on our behalf
• Lowest available airfares*
• Rapid Re-pricing when fares or rates drop
• Up to 20% off Best Available hotel rates and over 582,000 hotels in more than 7,500 cities around the world to choose from
• Free quotes and online booking support
• International Travel booking expertise through their International Rates Desk
• Study Abroad, Meeting Management & Group (10+) Travel Services
• Destination information and travel advisories
• Passport and visa assistance

*AT will provide the lowest logical airfare published and available at the time of booking, based on the traveler’s point of departure and arrival, stated itinerary and the company’s travel policy.

Yes, but they will be covered by the Procurement Department.

In your web browser, type: concur.app.clemson.edu and sign in using your CU Single Sign-On. If trying to sign in on the concursolutions.com page, you must enter your CU email address which will redirect you to sign in through CU SSO.

The first time you log into Concur, you must update and save your Concur Profile before you first attempt to book a trip in Concur Travel. While updating your profile, please be sure to verify your email address and add your mobile device for safety messaging. Additionally, you will need to activate your E-Receipts. Check out the traveler guides page for additional information.

Yes, this is done in the online profile within Concur Travel under the Frequent Travelers Program section.  When linking your travel loyalty accounts, be sure that your travel loyalty accounts are using your clemson.edu email address in your travel loyalty account profile. That way, any out of Concur travel arrangements will automatically send your e-invoice over to Concur for reimbursement. For step-by-step instructions on how to add your loyalty account, review Step Nine in the "Accessing and Updating Your Travel Profile" guidelines.

• If it is a system issue contact the helpdesk at clemsontravel@clemson.edu between 7:30 am – 4:30pm EST M-F, or by emailing Anthony Travel at clemsoncampustravel@clemson.edu or calling 864-656-8595.
• If it is a booking issue contact Anthony Travel at 864-656-8595 between 7:30 am – 6:30pm EST, M-F to assist you. After Hours* Emergency Support is 888-669-3948 from 6:30pm – 7:30am EST, M-F, Weekends & Holidays. 

Yes. Concur Open Dashboard provides a glimpse at system outages and interruptions. We are in the North America Data Center.

The system is set up to default the results to “search by price”. If you cannot find the flight, you are looking for you can search by schedule which allows you to build your own itinerary. Under Trip Search, simply choose the appropriate drop-down before clicking Search on the main Concur Home Page. Search by Price displays flight options Concur Travel suggests you take based lowest cost, availability and company policy and may not show you all options or schedules.

No, Concur only creates the reservation. AT processes the ticket/invoice to ensure all information is captured for company purposes and quality controls the trip for accuracy.

When you log into Concur Travel, you should see any unused tickets in the Alerts section at the top of the main Home Page. Additionally, you should see them in your profile as well as in the air search results matrix. If you have an unused ticket, on the Trip Booking Information page there is a dropdown to indicated that you wish to use your unused ticket credits. This will alert Anthony Travel to apply your credit. Remember unused ticket credits are airline specific and can only be applied against purchases from the same airline.

In April, American Airlines implemented a new system, which distributes its fares to all third party consolidators (such as Expedia and  Orbitz) and all corporate travel systems ( including Concur), called the New Distribution Capability (NDC). Although we expect that the NDC will become the new industry standard in an unregulated airfare system environment, this rapid change by American Airlines was not coordinated with third-party consolidators, corporate travel systems and software companies, which must now work to update their systems to align with NDC.  

As a result of American Airlines’ shift to the NDC, travelers may see fluctuations in pricing with American Airlines fares through the fall of 2023. If you want to travel with American Airlines during this time, you should contact Anthony Travel agents via phone or email for assistance, instead of booking directly through the Concur online booking tool. Anthony Travel agents will be able to assist with the best pricing during this time.

Yes, Enterprise/National is Clemson’s contracted vendor where available. Our contracted rates, which include Collision Damage Waiver (CDW) fees, are loaded into Concur. If you must rent a vehicle from another car vendor due to Enterprise/National unavailability, you may choose another vendor notated with the yellow exception triangle and choose the appropriate reason code. Additionally, you should purchase CDW as it is not included in the rental price shown for other vendors. It is recommended that the traveler or travel arranger be prepared to provide an after-the-fact explanation, if requested to do so.

Yes. To add or modify a car, click the name of the trip you wish to modify in the My Trips section of the Concur Home Page. From the Travel Details page, in the Trip Overview section you can Add a Car to the existing trip. If you add the car separately and not to an existing trip, your itinerary items will not be consolidated into a single itinerary which can cause issues. There is no fee to add a rental car reservation to an existing trip.

Clemson Branch
Located on the Clemson University main campus behind Fike Gym:
220 Service Drive
Clemson, SC 29634
Hours: Monday – Friday, 8:00AM – 5:00PM (Attendant present only during active rentals) The Clemson campus location does NOT offer “pickup service.”

Seneca, SC Branch
204 Bypass 123
Seneca, SC 29678-0824
Branch Phone #: (864) 888-1115
Branch Email: EnterpriseRentACar-265N@ehi.com
Hours: Monday – Friday, 8:00AM – 6:00PM and Saturday, 9:00AM – 12:00PM

All rental vehicles need to be picked up during the above hours and rental charges begin upon the traveler taking possession of the vehicle’s keys unless other arrangements are agreed upon as outlined below.

If you need to leave for a trip prior to the office opening, you may pick up the keys to the vehicle the night before your trip (between 4-4:30PM). Rentals beginning over the weekend requires a 2-day minimum charge, and keys may be picked up Friday between 4-4:30PM

IT IS THE RENTER’S RESPONSIBILITY TO NOTIFY THE ENTERPRISE REPRESENTATIVE OF THEIR ACTUAL REQUIRED PICK-UP TIME – i.e. CALL AND SPEAK WITH SOMEONE AS ONLINE SYSTEM DOES NOT ALLOW YOU TO RESERVE OUTSIDE OF HOURS.

Both the Seneca and the Clemson locations have a drop box. The Seneca office drop box is located on the right side of the building. The Clemson office drop box is located inside the fence in the right corner. You may park the vehicle anywhere on the lot and place the keys in the drop box. The vehicle will be checked in at the beginning of the next business day.

If there is a change in the return time when the office is closed, please email EnterpriseRentACar-26CU@ehi.com or leave a note with the keys so the charges can be adjusted accordingly. In the event the vehicle will be returning over the weekend, it is the renter’s responsibility to state when they will be dropping the vehicle to an Enterprise representative prior to the vehicle check in.

Yes. The Clemson contract includes full Damage Waiver (DW) and Liability Protection that alleviates travelers from financial responsibility for loss or damage to the rental vehicle. This coverage is applied automatically when using the Clemson account number XZ26087 and only applies to business use rentals in the U.S. and Puerto Rico. No additional coverages are required. IF YOU DO NOT USE THE ACCOUNT AND RENT AS A CLEMSON BUSINESS RENTAL, YOU WILL NOT HAVE INSURANCE COVERAGE.

Yes. If you need Enterprise to pick you up, please make your reservation, then call your local Enterprise office directly to work out your pick-up. The pick-up/delivery service is NOT available at the Clemson campus location.

University employees above the age of 18 with a valid driver’s license are approved drivers. On infrequent occasions, there may be a need for non-University employees or students to drive rental vehicles in support of Clemson University official business, i.e. a permissive user. Any such driver, not a University employee or student, must be accompanied by a University employee. An example would be when there is conference attended by a Clemson University employee when accompanied by an employee of another University. If a University employee does not accompany a permissive user, the University department making the reservation request must provide the rental vehicle vendor with written documentation about the nature of the request, prior to the vehicle rental.

Also, in accordance with contracts between Clemson University and contractors for the University Bookstore (Barnes & Noble) and University Dining Services (ARAMARK), these contractors are authorized to rent vehicles from Enterprise at the University rate to meet their commitments to Clemson. Billing will be directly to these contractors.

If a driver needs to be added, you can stop by any Enterprise office in any state and add a driver. The driver will need to provide an Enterprise Representative their driver’s license.

Renters have 2 options for parking rental vehicles on campus. The University has requested that travelers use their own campus parking permits and place them in the rental vehicle. If a traveler does not have a personal permit, University Parking Services has provided Enterprise Rent-A-Car hang tags to distribute for campus parking for the rental period. These tags must be returned upon return of rental vehicle.

During football home games all vehicles must be removed from the Enterprise lot prior to Saturday games. All vehicles left on lot will be towed. For vehicles being returned on Saturday, they must be returned to the Seneca location. If returning a vehicle on a Clemson game day (occasionally Thursdays), you must return to the Seneca location. If towed, this will fall on the responsibility of the renter.

Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website.

Once on the site, in the lower right-hand corner you will find an option that states: "View Receipt and Online Payment Options." After you have clicked the "Learn More" button, you will be taken to the "Locate Your Statement" page.

To locate your statement for a specific rental, you can enter your Last Name and the Contract (or Rental Agreement) number. Then click on "Find Statement." If you do not know the Contract number, you can use your Last Name and the first six digits and last four digits of your credit card number. Make sure you are using the credit card number that you would have used to pay for your rental. Then click on “Find Statement”.

If you must cancel an existing reservation, please provide at least a 24-hour notice. There is no cancellation fee; however, a cancellation notice is very helpful in allowing Enterprise to better serve all University travelers.

Travelers are responsible for any parking tickets or moving violations received during the rental period.

Customers in need of emergency road service in the United States and Canada may call a dedicated 24-hour roadside assistance line. Instructions for contacting the roadside assistance line are included in the rental agreement provided at the counter.

Emergency road service is available to assist renters when they lose their keys, get flat tires, are involved in accidents, or experience mechanical failure.

Enterprise 24-Hour Roadside Assistance 1.800.367.6767 OR 1.800.307.6666

Conferences and meetings generally have hotel rooms blocked at privately negotiated contract rates between the hotel and conference/meeting holder. These special contract rates cannot be loaded into our Concur Travel system and therefore, you should follow the meeting organizer instructions for making reservations.  Feel free to check pricing in Concur to compare rates and book whichever is cheaper.

In your Trip Search do not choose a car/hotel while filling in your cities/dates on the Home Page. Continue through Concur Travel as if you are just doing an air-only trip. Upon reserving your flight, you will be presented with the Travel Details page. From this page you have the option to click on the link to Add Car / Add Hotel or Cancel Car / Cancel Hotel. This will allow you to choose where you want the car/hotel and for how long.

Yes. To add or modify a hotel, click the name of the trip you wish to modify in the My Trips section of the Concur Home Page. From the Travel Details page, in the Trip Overview section you can Add a Hotel to the existing trip. If you add the hotel separately and not to an existing trip, your itinerary items will not be consolidated into a single itinerary which can cause issues. There is no fee to add a hotel reservation to an existing trip.

Yes. Concur Mobile is available for iPhone, and Android devices. It can be used to book travel, review trip itineraries & expenses, and submit receipts while traveling. It can also be used by Approvers to approve Requests and Expense Reports.

You can view your trip itinerary in Concur by selecting Travel from the menu at the top of the page and going to your Trip Library section.

Yes. You can assign access in your profile to as many Travel Arrangers as needed. Go to your Profile and either scroll to the page to the “Assistants and Travel Arrangers” box or click “Assistants/Arrangers” from the My Profile menu on the left side of the page. Click Add an Assistant to add the person who you would like to authorize to book your travel. This person can update your profile, make any travel arrangements for you, and view upcoming your trips.

To maintain travel booking visibility for Duty of Care monitoring and communication purposes, you can add, change, or cancel a Flight, Hotel or Car Reservation online through Concur Travel or by calling Anthony Travel.

Flight changes:

• Flight changes that include a single carrier can be made online in Concur until you have checked into your flight. If you booked using multiple carriers, you must call Anthony Travel at 864-656-8595 between 7:30am - 6:30pm EST to assist you with the changes.
  • AFTER HOURS Emergency Support is 888-669-3948 from 6:30pm - 7:30am EST, M-F, Weekends & Holidays.
• For a ticketed flight for which you have not checked into, you can change the time and/or date of the flight in Concur. Your change options will be with the same airline and routing. Airline and/or routing changes need to made directly with AT. Please note an airline change fee may apply and you will incur an Agent Fee as this is essentially a new ticket.
• If a change needs to be made after you have already checked into your flight and the trip is in progress, you will need to contact AT at 864-656-8595.
• Trips booked outside of Concur Travel or AT cannot be modified in Concur or with AT.

Hotel changes:

• Check the hotel cancellation policy to ensure you are changing or cancelling within the cancellation timeline to avoid fees or penalties. Contact AT to assist with cancellations within the cancellation penalty period.

If Clemson employs the student, and their travel or reimbursement is related to the work they are being paid for, then their travel/reimbursement should be in Concur and follow the process as any other employee.  If they are truly traveling or seeking reimbursement for a non-work-related expense, that should be entered directly in PSFT STDNT. The purpose of the student’s travel must be considered when submitting reimbursement.

No, Concur will not have that information.  Our plans are to leave WORKS open for a while and then maybe leave it open forever for Liaisons to get some information like that that they may use.  It is really TBD at this point as we need to better understand what information and how folks use that information from WORKS.  However, at this time, we can confirm those details will not be in Concur.