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University Access Control Project


Beginning this year, gaining access to campus buildings will become easier for faculty, staff and students. A new initiative will standardize access to campus buildings by consolidating existing access control solutions, while also enhancing the security of university property on and off campus.


For faculty, staff and students, that means building access will be gained using just one card.


Over the past two years, a project team consisting of representatives from across campus have worked to identify requirements for a standardized access control program. As a result, key partnerships have been formed to create collaboration on the new system, including a new University Access Control Policy that will guide future investments.


In December, Clemson awarded a contract to A3 Communications for Genetec Security Center. Plans are underway to implement the new system and begin the development of key data integration and automation with existing enterprise university systems. The new system will use a more secure access control technology already embedded in the TigerOne card.


The project will take place over the next five years with the first two years focused on replacing existing systems. Once existing systems have been converted, the focus will shift to installing access control on the perimeter of the remaining facilities. The project is estimated to impact approximately 120 buildings and just over 2,000 doors, more than double the current number of doors on existing systems.


The new, updated University Access Control solution will set a new standard for campus safety and security. The implementation of a single enterprise solution will introduce efficiencies made possible through automation and a common platform across campus.


As these conversions are taking place, you may have questions. The most popular questions so far are listed below.


Q: When will the new system be implemented?

A: A3 Communications has begun the installation of the new system at Clemson. Work will proceed throughout the campus, building by building, door by door, to minimize disruption to normal business flow.


Q: I understand we will be using more secure card technology; will my current TigerOne card still work?

A: Yes, the TigerOne card has two chips, the proximity chip used in existing systems on campus in addition to the newer and more secure iClass chip.


Q: My card worked with the previous card reader but does not appear to be working properly with the new reader? 

A: During the transition, we have seen a very small percentage of cards where the iClass chip is not working. One way to test your card is to tap the card on the new reader; if it beeps, the chip is working properly.


Q: What do I do if the iClass chip is not working?

A: Bring it into the TigerOne Card office to have it replaced.


Q: Is there a cost for a new TigerOne card if the chip is not working?

A: No. A card showing normal wear and tear will be replaced at no charge. Please remember that we will need to take a new photo.


Q: What if my card beeps but still does not work at the door?

A: Troubleshooting access is a simple process and there are a couple ways to do this.

-          Contact your Building Security Coordinator

-          Contact TigerOne

-          Visit TigerOne


Q: Who is my Building Security Coordinator?

A: The List can be found here: http://www.clemson.edu/facilities/services/bsc


Q: Will I still have the same access?

A: Yes, your access should not change. If you experience any problems or have any questions regarding your access contact your Building Security Coordinator.


Q: The new card reader does not seem to read my TigerOne card as well as the old reader, is there a problem with my card?

A: Probably not, the iClass chip needs to be within a few inches of the card reader. Placing your card in a wallet, purse, book bag, or phone case may prevent the card from being read properly. To prevent this make sure nothing is blocking your card from the reader.  If the problem persists, bring it into the TigerOne Card office.


Q: This is all great information but who do I contact if have other questions or problems with the new system?

A: For more information, please contact TigerOne:

-          Webpage: http://www.clemson.edu/campus-life/tigerone/


-          In Person: 111 Hendrix Student Center


To learn more, visit the CUPD webpage and review the "Access Control Policy".