Appointments/Access to Care
Student Health Services (SHS) operates on an appointment-based system. Many medical appointments can be scheduled for the same day. Appointments for annual gynecological exams, physical exams, allergy injections and travel consultations should be made in advance. See how to make an appointment below.
Schedule Online In MyHealth-e
Certain appointments can be made online, and we are continually adding additional appointment types to our MyHealth-e online scheduling system.
Call the Appointment Line: 864-656-1541
Walk-in for Urgent Care
Patients with urgent problems may walk in. The appointment specialist will send you to nurse triage to be assessed by a registered nurse. Urgent problems might be referred to a doctor or nurse practitioner. Waiting times for the nurse’s clinic may vary depending on the number and complexity of these visits.
Reminders
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Upon arrival, please check in at Registration.
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To avoid a fee, arrive on time or cancel/reschedule by 11:59 p.m. the day prior to your scheduled appointment. Appointments can be canceled in MyHealth-e.
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Bring a list of your current medications.
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Upload your medical and pharmacy insurance cards to MyHealth-e or bring them with you to your appointment (if not already on file). You will need to provide your primary policy holder/guarantor information.
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If you require specialized paperwork, please complete your portion and bring the paperwork with you to your appointment.
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Make sure your information is up-to-date in MyHealth-e.
To receive automated text message appointment reminders from SHS on your cell phone, go to MyHealth-e and update your profile by entering your mobile phone number and carrier. If your phone number or carrier change, don't forget to update this information in MyHealth-e.
Student Health Services charges a fee for missed appointments and late cancellations. Charges vary by visit type. If necessary, cancel or reschedule your appointment by 11:59 p.m. the day before the scheduled appointment. A $25.00 charge will be applied for missed appointments and late cancellations. Appointments can be canceled in MyHealth-e.
If you arrive more than 5 minutes late for your medical appointment, you will be asked to reschedule, and you may be charged a fee.
Access to Care/Initial Visit
You can access Counseling and Psychological Services (CAPS) care during the CAPS CU Now walk-in clinic that operates from 10 a.m.–2:30 p.m., Monday–Friday. Upon arrival, please check in at Registration. The walk-in clinic runs on a first-come, first-served basis, and you should plan to spend one-and-a-half hours for this initial assessment. You will walk out of this initial assessment with a detailed plan for services.
Follow-up Visits and Groups
You will work with CAPS to schedule appointments. For all visits, please check in at Registration upon arrival. While Redfern Health Center is open weekdays until 5 p.m., or 4:30 p.m. during summer/semester breaks, many of the group sessions and workshops are offered after 5 p.m. in order to accommodate students’ schedules. Given that some mental health needs also require medication, CAPS works collaboratively with Medical Services for medication management. CAPS also provides psychiatric services.
Psychological Emergencies
In case of an after-hours psychological or interpersonal violence related emergency, call Clemson University police at 864-656-2222 and ask to speak with the CAPS on-call counselor.
To receive automated text message appointment reminders from SHS on your cell phone, go to MyHealth-e and update your profile by entering your mobile phone number and carrier. If your phone number or carrier change, don't forget to update this information in MyHealth-e.
Student Health Services charges a fee for missed appointments and late cancellations. Charges vary by visit type. If necessary, cancel or reschedule your appointment by 11:59 p.m. the day before the scheduled appointment. A $25.00 charge will be applied for missed appointments and late cancellations. Missed appointments with the psychiatrist incur the same charge as the visit charge. Appointments can be canceled in MyHealth-e.
Please arrive 15 minutes prior to your scheduled appointment and check in at Registration. If you arrive more than 15 minutes late for your CAPS appointment, you may be charged a fee.
Student Health Services offers translation services for more than 200 languages, including American sign language.
