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Appointments/Access to Care

Appointment Line: 864-656-1541

Student Health Services (SHS) operates on an appointment-based system. Many medical appointments can be scheduled for the same day. Appointments for annual gynecological exams, physical exams and allergy injections should be made in advance. Log into MyHealth-e to Web book an appointment for an allergy injection (if currently receiving allergy injections from an allergist and completed initial visit with a SHS medical provider) or an immunization (e.g. vaccine or TB testing). If you require specialized paperwork, please complete your portion and bring the paperwork with you to your appointment. To receive automated text message appointment reminders from SHS on your cell phone, go to MyHealth-e and update your profile by entering your mobile phone number and carrier. 

Nurse Triage

Patients with urgent problems may walk in. The appointment specialist will send you to nurse triage to be assessed by a registered nurse. Urgent problems might be referred to a doctor or nurse practitioner.


Access to Care/Initial Visit

You can access Counseling and Psychological Services (CAPS) care during the CAPS CU Now walk-in clinic that operates from 10 a.m.–2:30 p.m., Monday–Friday. It runs on a first-come, first-served basis, and you should plan to spend one-and-a-half hours for this initial assessment. You will walk out of this initial assessment with a detailed plan for services.

Follow-up Visits and Groups

You will work with CAPS to schedule appointments. While Redfern Health Center is open weekdays until 5 p.m., or 4:30 p.m. during summer/semester breaks, many of the group sessions and workshops are offered after 5 p.m. in order to accommodate students’ schedules. Given that some mental health needs also require medication, CAPS works collaboratively with Medical Services for medication management. CAPS also provides psychiatric services.

Psychological Emergencies

In case of an after-hours psychological or interpersonal violence related emergency, call Clemson University police at 864-656-2222 and ask to speak with the CAPS on-call counselor. 

Missed Appointments, Late Arrivals or Late Cancellation

Student Health Services charges a no-show and late-cancellation fee. Charges vary by visit type. To avoid a fee, you must cancel by 11:59 p.m. the day prior to your scheduled appointment. This allows Student Health Services to offer another patient/client your appointment time.

If you arrive more than 5 minutes late for your appointment, you may be asked to reschedule.