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Lecture Capture FAQ

Lecture Capture Transition

  • Why is the university changing its lecture capture software?
    In Summer 2015 a taskforce composed of Echo 360 unit owners, CCIT, and Clemson Online was formed to evaluate our current lecture capture system. This task force created a list of requirements for the future of lecture capture. These requirements led to Clemson Online piloting MediaSite in the Fall of 2015. The MediaSite pilot was unsuccessful. At that time Echo360 was introducing their new Active Learning Platform. The Active Learning Platform was piloted in the Spring 2016 and Fall 2016 at Greenville One, Zucker, the Watt Center and in the Auditorium of Freeman Hall. During this time several system issues were identified and it was determined that the Echo 360 Active Learning Platform would not be a viable solution. Clemson was told by Echo 360 that the product we currently use would no longer be supported after May 2017. So Clemson Online and CCIT worked together with the Provost's Office to determine a solution that would cause the least amount of impact to our customers due to the Canvas transition. Since Ensemble is our other media solution and many faculty/staff are already familiar with this system, we decided to expand on this solution and begin using the Ensemble Studio solution for lecture capture. We also have a large contingency of Camtasia users on our campus as well. In comparing the Echo 360 and Adobe Presenter, and Adobe Captivate licenses we realized these tools offered similar feature sets. So we decided to standardize on one platform. The new platform that we will use for personal capture will be Camtasia Studio. Camtasia Studio offers screen capture capabilities similar to Echo 360, Adobe Presenter and Captivate. However, it also offers editing capabilities that the other tools lacked. The files produced can be saved as MP4's which offers more mobile compatibility and doesn't require Flash for playback which was a limitation of the other tools. The flow of work will result in a direct integration with Canvas providing a better workflow for faculty and students.
  • What does the future of lecture capture look like for Clemson?
    • Adobe Presenter, Adobe Captivate and Echo 360 will be replaced by Camtasia Studio.
    • Echo 360 Classroom Capture will be replaced by Ensemble Studio.
    • Cisco Meeting Server will bring additional functionality for web and videoconferencing through codecs.
  • When will the new systems be available?
    • Camtasia - currently available for download from the CCIT Web Downloads page
    • Ensemble Studio - early April
    • Cisco Meeting Server - is currently available in Beta.  Anyone interesting in testing this system out can contact ITHELP@clemson.edu.
  • Is Clemson Online offering any training to help faculty make the transition?
    Yes, we are offering multiple training sessions. To review our offerings or sign up for a training session, visit www.clemson.edu/online/events.
  • When do I have to start using Camtasia and Ensemble Studio?
    Camtasia can begin being used now. The license has been purchased and CCIT has made it available on their Web Downloads page for faculty, staff and students for download as well as in all the labs. Ensemble Studio will be available for a select group of individuals in the Summer 2017. The main rollout to campus will be in the Fall 2017.
  • Will I be able to continue to use my Adobe Presenter license?
    No. Our Adobe Presenter license has ended. This software should be removed from your computer.
  • Will I be able to continue to use my Adobe Captivate license?
    No. Our Adobe Captivate license has ended. This software should be removed from your computer.
  • Will there be any training to help faculty make the transition from Echo 360 Classroom Capture to Ensemble Studio?
    Yes, we are offering multiple training sessions. To review our offerings or signup for a training session, visit www.clemson.edu/online/events. Departments may also submit a request to ITHELP@clemson.edu to receive training for a group of people.
  • Will there be any training to help faculty make the transition from Echo 360 Personal Capture to Camtasia Studio?
    Yes, we are offering multiple training sessions. To review our offerings or signup for a training session, visit www.clemson.edu/online/events. Departments may also submit a request to ITHELP@clemson.edu to receive training for a group of people.
  • Will there be any training to help faculty make the transition from Adobe Presenter to Camtasia Studio?
    Yes, we are offering multiple training sessions. To review our offerings or signup for a training session, visit www.clemson.edu/online/events. Departments may also submit a request to ITHELP@clemson.edu to receive training for a group of people.

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Access and Availability

  • How can I get an Ensemble account?
    The first time you login to Ensemble an account will be created for you. If you have problems or need assistance in linking multiple people to one library, please email ITHELP@clemson.edu.  Open a web browser and navigate to http://ensemble.clemson.edu to access Ensemble.
  • How long will I have access to my current Echo 360 content?
    All recordings in Echo 360 Active Learning Platform will be available until September 1, 2017. All recordings in the Echo 360 ESS platform will be available until December 2017.  There will be no new recordings added to Echo 360 after the Spring 2017 semester. To request assistance in migrating recordings, please email ITHELP@clemson.edu.  By moving content to Ensemble, new integrations with Canvas will streamline the process for faculty creating videos for their online courses and simplify delivering that content to students. 
  • Will these changes affect the recordings I have saved in Adobe Connect?
    Recordings stored in Adobe Connect will not be affected. However, it is recommended that any files that are stored in the old Flash format be re-recorded using Camtasia. Many web browsers are no longer supporting flash so students are starting to encounter issues with these recordings.
  • Can I use Echo 360 recordings for summer classes?
    No new recordings will be allowed in Echo 360 for Summer classes. If you are planning on using Echo 360 recordings that were recorded in a previous term that are linked to your Canvas class they will still be accessible to students. However, it will contain the old term and section number in the Course Portal page.
  • How do I tell what format my Adobe Presenter videos are in?
    Example of Flash based format. These were typically stored in Blackboard or Adobe Connect

    screenshot of Old Adobe Presenter file format

    Example of new file format

    These were typically saved as MP4 files and uploaded into Ensemble.

    screenshot of new Adobe Presenter presentation

  • Will my Adobe Presenter files still work for summer classes?
    Over the last year web browsers have stopped supporting Flash based files. As such we have seen an increase in the number of tickets regarding students not being able to access Adobe Presenter files that were created with versions of Adobe Presenter prior to version 10. If you created your Adobe Presentations using the PowerPoint add-in we would encourage you to re-record these presentations using Camtasia Studio to ensure that your students can access the materials. We can also work with you to show you how you can recreate these files in Camtasia if you have your original Adobe Presenter project files.If you recorded using the new screen capture format, these files were uploaded most likely to Blackboard or Ensemble. The files should have been migrated from Blackboard to Canvas. If you uploaded them previously to Ensemble and linked them to your course, they should continue to work.
  • I have Adobe Presenter files that were created with the PowerPoint add-in. They are stored on the Adobe Connect server. Will they work for my summer classes?
    Over the last year web browsers have stopped supporting Flash based files. As such we have seen an increase in the number of tickets regarding students not being able to access Adobe Presenter files that were created with versions of Adobe Presenter prior to version 10. If you created your Adobe Presentations using the PowerPoint add-in we would encourage you to re-record these presentations using Camtasia Studio to ensure that your students can access the materials. The main complaint we have heard from students is that they can see the slides, but they cannot hear the audio narration. If you have not received complaints like this from your students you should be good for this summer. However, we would encourage you to re-record your lectures before next summer. If your files are stored on the Adobe Connect server, they are based on the link you provided previously and they should continue to work.

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