A month prior to departure, students covered under Clemson's CISI plan (please review our Study Abroad Insurance page for more information on who utilizes this coverage) receive an email from CISI enrollments with the subject line "CISI materials". This email will include:
- Outline of your coverage
- Digital ID Card
- Consulate Letter
- Claim Form
- Link to create a login on the CISI participant portal
- Link to the myCISI Traveler App
In case of a minor injury or illness - Have your insurance information with you, in case the facility is able to bill CISI directly. It is very common for students to pay out of pocket for these smaller visits and utilize the CISI Claim Form to seek reimbursement.
In the case of serious injury or illness - Seek help from the closest medical facility first, then open a case with AXA Assistance by emailing firstname.lastname@example.org. AXA is able to guarantee and make payments when necessary or requested
Locating a medical provider or hospital in my location - To locate a CISI pre-paid approved provider you can do the following:
1. Contact AXA Assistance by calling the numbers on your insurance card
2. Log into your myCISI portal or myCISI Traveler App and click on "Provider Search", select country and city to see a list of pre-payment approved providers
It is important to note that there is no "in-network" or "out-of-network" restrictions on your insurance coverage
Review the myCISI Participant Portal Guide and the myCISI Traveler App guidelines to ensure that you know how to get the medical support you need in your location.
For more information please review our Study Abroad Insurance page for more information, you are also welcome to email email@example.com to seek guidance on your international medical insurance coverage.