Services

The Ombuds Office is available to faculty members, graduate students, postdocs, undergraduate students and staff who:

• have a problem or concern relating to the University and need guidance in resolving the issue;
• need information about policies or procedures at Clemson;
• think that the University has made an error in a particular case;
• feel like a victim of harassment or discrimination;
• are unsure about which University policies, procedures or regulations apply to certain situations;
• have a problem that cannot be resolved by following regular University procedures;
• believe that he/she has been unfairly or inequitably treated;
• have a problem that requires someone to help negotiate a solution or facilitate communication between parties;
• believe that a University policy, procedure or regulation has been applied unfairly or erroneously.

The Ombuds Office provides a confidential, informal, neutral, fair and impartial place for faculty members, graduate students, postdocs, undergraduate students and staff to discuss their concerns. Ombuds can assist with:

• addressing problems and concerns, identifying and evaluating options to reach resolutions;
• providing available resources within the University that might be of assistance;
• serving as a neutral party in conflict resolution;
• opening lines of communication through shuttle diplomacy;
• recommending changes in University policies and procedures when appropriate.