Redfern operates on an appointment-based system. Many medical appointments can be scheduled for the same day. Appointments for annual gynecological exams, physical exams and allergy injections should be made in advance. Please arrive 15 minutes prior to your scheduled appointment so you can check in and complete any necessary paperwork. If you require specialized paperwork, please complete your portion and bring the paperwork with you to your appointment. To receive automated text message appointment reminders from Redfern on your cell phone, select MyHealth-e, update your profile by entering your mobile phone number and carrier.
Patients with urgent problems may walk in. The appointment specialist will send you to nurse triage to be assessed by a registered nurse. Urgent problems might be referred to a doctor or nurse practitioner.
Although CAPS opens at 8 a.m., initial visits are preferred through CUNow. CUNow operates from 10 a.m. to 2:30 p.m. Monday to Friday. Students may walk in and be seen on a first-come, first-served basis. Students are asked to complete preliminary paperwork and are then seen by a counselor for a brief session to assess needs. Students should plan for this initial contact to take about an hour. If a student cannot visit CAPS within the CUNow hours, contact 864-656-2451.
Following the initial CUNow session, subsequent appointments are scheduled to accommodate the student’s needs and counselor’s availability. Individual and couple appointments are 50 minutes long. Group sessions are 90 minutes.
Patients/clients who cannot keep an appointment should cancel or reschedule as soon as possible. This allows Student Health Services to offer another patient/client your appointment time. If you arrive more than 10 minutes late for your appointment, you may be asked to reschedule. Student Health Services also charges a no-show and late-cancellation fee for psychiatric visits, physical exams and allergy injections. Charges vary by visit type.