Email & Accounts
Email and computing account information, news and updates about Clemson's email and computing systems for faculty, staff and students. Please refer to the following articles below to get the latest system issues, features, and alerts. Also you can visit specific email systems by choosing their home page in the left column. Send any questions or comments to ITHELP@clemson.edu.
Web-Based Email Options
Google Apps for Education Accounts Automatically Provided for All New Students
Google Apps for Education (GAE) is provided as an option to all Clemson students as part of the partnership with Clemson University Student Government, CCIT and Google. The program offers full email functionality and large data storage (6 GB); plus Google Apps provides Google Calendar, Google Site (web page hosting) and Google Docs. The offering allows you to use Google's email with your Clemson email address and you may continue using this address after graduation.
For incoming students only:
Your Clemson email (username@clemson.edu) is automatically
forwarded to your Google Apps for Education account. New students who wish to
use webmail or another email service other than Google Apps for Education will
need to make that change at http://www.clemson.edu/email_forwarding.
You may check your email forwarding at http://www.clemson.edu/email_forwarding.
Students already using the Google Apps for Education email will not see any disruption in service. Existing students will need to still use the current process to request creation of a Google Apps for Education account and then make a choice regarding their email forwarding options.
Employees may use Google Apps for Education as an optional email solution. However, Outlook/Exchange is the preferred email and calendaring system for employees.
For more information, see our online FAQ's at http://www.clemson.edu/ccit/email_accounts/email/google/faq.html.
Passwords for Google Apps for Education (GAE) Email Accounts
If you are a new, incoming student, you are set up to use Google Apps for Education (GAE) for your email and can access your email by going to http://g.clemson.edu.
Your Google username is the same as your Clemson username, but your Google
password is not synchronized with the Clemson password. We suggest you do NOT
make your Google Apps password the same as your Clemson password for security
reasons.
To reset your Google Apps password, go to
http://www.clemson.edu/emailforwarding, login with your Clemson username and
password, and then click on the link "Reset my Google Apps password." Follow the
instructions to access your Google Apps account and reset your Google password.
Afterwards, go to http://g.clemson.edu to check your email.
If you are
experiencing problems after following these directions, please contact the CCIT
Customer Support Center by emailing ITHELP@clemson.edu or by calling (864)
656-3494 for assistance.
New Web Mail Portal
We've made a new "front door" for all of the web-based mail clients supported by Clemson. Here you will find the links for
- Xmail - the web interface for employees to use to access their Outlook accounts stored on the university's Exchange server,
- Google Apps for Education - available to students and employees (see below for more information), and
- Webmail - available to all students and employees to check their email on mail.clemson.edu.
Microsoft Exchange Services
Clemson University runs Exchange 2007 servers for use by faculty and staff to
provide a seamless interface for email, calendaring and contacts.
Check
the Exchange home page for more information
and updates.
Spam Filtering
Clemson University uses Proofpoint to filter spam and other junk mail messages. Proofpoint filters out 99% of the junk mail received by Clemson. Students and employees will receive daily and weekly email digests of any questionable email put into quarantine. They can release the messages or mark the sender as safe or not. If not released within 14 days, the quarantined messages will be deleted. More information about Proofpoint is available.
Accessing Your Email
Your Clemson email is accessible from offices, computer labs, dorm rooms and
from off campus. The recommended and supported email software is Microsoft Outlook or gMail, for
which the university has site licenses. Email can also be accessed via
Clemson's web mail from any web browser.
Accessing email from an
office:
The first point of contact for setting up email on an office
computer should be your departmental Technology Support Provider (TSP).
They will assist you with installing and setting up your email software. A list
of TSPs
and information about the TSP program is
available.
Accessing email from a computer lab or dorm
room:
Web mail is the recommended way to access your email from the
public access labs. The web mail portal contains links to the university
supported web mail clients.
Off-Campus Access:
The easiest way
to access your Clemson email is by using web mail. The web mail portal contains links to the university
supported web mail clients.
Information for configuring your email can be
found in our list of solution guides.
