- Google Apps for Education Transition - October 2011
- Google Apps for Education Accounts Automatically Provided for All New Students
- Passwords for Google Apps for Education (GAE) Email Accounts
- New Web Mail Portal
- Microsoft Exchange Services
- Spam Filtering
- Accessing Your Email
- Changes to Email System May Affect Receipt of Messages
Google Apps for Education Transition - October 2011
Beginning Monday, October 24, 2011, Google Engineers will transition g.clemson.edu to a new Google infrastructure.
Services will remain available throughout the transition, but upon login users will be prompted to accept an updated terms of service. Some users may then be guided through a process to resolve any conflicting data.
If you use Offline Gmail, please sync your Gmail before the October 24th transition to prevent losing offline messages. Some Google Apps functionality will change or may no longer be available after the transition.
If you have critical and irreplaceable data in your Google Apps account or any Google account, you may wish to make back ups of your data. Options include copying files to your local drive on your laptop or workstation, copying data to your personal networked U: drive, burning copies to CD or DVD media, or using one of the many cloud storage services.
Google Apps for Education Accounts Automatically Provided for All New Students
Google Apps for Education (GAE) is provided as an option to all Clemson students as part of the partnership with Clemson University Student Government, CCIT and Google. The program offers full email functionality and large data storage (6 GB); plus Google Apps provides Google Calendar, Google Site (web page hosting) and Google Docs. The offering allows you to use Google's email with your Clemson email address and you may continue using this address after graduation.
For incoming students only:
Your Clemson email (username@clemson.edu) is automatically forwarded to your Google Apps for Education account. Here are instructions for setting up your account for the first time.
New students who wish to use webmail or another email service other than Google Apps for Education will need to make that change at http://www.clemson.edu/email_forwarding. You may check your email forwarding at http://www.clemson.edu/email_forwarding.
Students already using the Google Apps for Education email will not see any disruption in service. Existing students will need to still use the current process to request creation of a Google Apps for Education account and then make a choice regarding their email forwarding options.
Employees may use Google Apps for Education as an optional email solution. However, Outlook/Exchange is the preferred email and calendaring system for employees.
For more information, see our online FAQ's at http://www.clemson.edu/ccit/email_accounts/email/google/gfaq.html.
Passwords for Google Apps for Education (GAE) Email Accounts
If you are a new, incoming student, you are set up to use Google Apps for Education (GAE) for your email and can access your email by going to http://g.clemson.edu.
Your Google username is the same as your Clemson username, but your Google password is not synchronized with the Clemson password. We suggest you do NOT make your Google Apps password the same as your Clemson password for security reasons.
To reset your Google Apps password, go to http://www.clemson.edu/emailforwarding, login with your Clemson username and password, and then click on the link "Reset my Google Apps password." Follow the instructions to access your Google Apps account and reset your Google password. Afterwards, go to http://g.clemson.edu to check your email.
If you are experiencing problems after following these directions, please contact the CCIT Customer Support Center by emailing ITHELP@clemson.edu or by calling (864) 656-3494 for assistance.
New Web Mail Portal
We've made a new "front door" for all of the web-based mail clients supported by Clemson. Here you will find the links for
- Xmail - the web interface for employees to use to access their Outlook accounts stored on the university's Exchange server,
- Google Apps for Education - available to students and employees (see below for more information), and
- Webmail - available to all students and employees to check their email on mail.clemson.edu.
Microsoft Exchange Services
Clemson University runs Exchange 2007 servers for use by faculty and staff to provide a seamless interface for email, calendaring and contacts.
Check the Exchange home page for more information and updates.
Spam Filtering
Clemson University uses Proofpoint to filter spam and other junk mail messages. Proofpoint filters out 99% of the junk mail received by Clemson. Students and employees will receive daily and weekly email digests of any questionable email put into quarantine. They can release the messages or mark the sender as safe or not. If not released within 14 days, the quarantined messages will be deleted. More information about Proofpoint is available.
Accessing Your Email
Your Clemson email is accessible from offices, computer labs, dorm rooms and from off campus. The recommended and supported email software is Eudora, for which the university has a site license. Email can also be accessed via Clemson's web mail from any web browser.
Accessing email from an office:
The first point of contact for setting up email on an office computer should be your departmental Technology Support Provider (TSP). They will assist you with installing and setting up your email software. Click here for information about the TSP program.
Accessing email from a computer lab or dorm room:
Web mail is the recommended way to access your email from the public access labs. The web mail portal contains links to the university supported web mail clients.
Off-Campus Access:
The easiest way to access your Clemson email is by using web mail. The web mail portal contains links to the university supported web mail clients.
Information for configuring your email can be found in our list of solution guides.
Changes to Email System May Affect Receipt of Messages
CCIT has implemented enhanced functionality to the Clemson email routing and forwarding environment. With this change, additional security measures also have been implemented regarding the rules for accepting and sending email.
Why Did We Make These Changes?
Other major sites on the Internet were rejecting our email because we did not have in place a feature called Reverse DNS (Doman Name System) Lookup. This lookup essentially verifies that the domain name (e.g. @dnr.sc.gov) is valid by comparing the IP address that the message was sent from with the IP address registered for the domain name. This configuration has become standard protocol in email processing. We now have this feature in place, so now we are blocking others who do not have this Reverse DNS Lookup.
What Action is Needed?
This enhanced functionality is operating automatically behind the scenes so no configuration change on your PC is required. If you receive calls from agencies or companies indicating that their email is being rejected by Clemson with an error message of "Access denied...", please review the information posted here.
As always, if you have any questions or need assistance, please contact the CCIT Customer Support Center by calling (864) 656-3494 or sending email to ITHELP@clemson.edu.
