Email

CCIT uses this page to provide Email information, news and updates about Clemson's  email systems for faculty, staff and students.  Please refer to the following articles below to get the latest system issues, features, and alerts. Also you can visit specific email systems by choosing their home page in the left column. Send any questions or comments to ITHELP@clemson.edu.


IMPORTANT NEWS - LEGACY Mail Server (mail.clemson.edu) Is Being Decommissioned Spring-Summer 2014

This information is about the original, LEGACY mail server, also known as  Squirrel Mail or Clemson web mail or webmail.clemson.edu or mail.clemson.edu.  For Outlook/Exchange users, this will NOT affect your use of xmail.clemson.edu.  

While mail.clemson.edu has served Clemson for decades it is time to retire this venerable service.  We will be saying goodbye to mail.clemson this summer (2014) and decommissioning it.

Prior to saying goodbye, CCIT support will take steps to reach out to ALL mail.clemson.edu users to answer questions, lessen the impact, and assist them with the conversion.  Every user will be contacted according to the following schedule:

  • Feb-Mar 2014 - Exchange users who also use mail.clemson.edu
  • Feb-Mar 2014 - g.clemson.edu users who also use mail.clemson.edu
  • Mar-Apr 2014 - Remaining mail.clemson.edu users
  • Apr 2014 - Departmental mail.clemson.edu accounts

If there are changes in this schedule, CCIT will communicate that separately to update the affected users and their local computer support consultants.  

Please view the email decommission FAQ for more information.


List Names Have Changed for ALL Student Major Code Lists

Implementation of iRoar and Banner has triggered listname changes for class lists and for student major code lists.  The new lists are based on the iRoar and Banner fields.  A conversion table containing "old major code list" and new iRoar/Banner major code lists can be found here -- and a few simple instructions for using the new lists.


 

Summer 2013 - Mainframe Going Away, New Creation Method for University LISTSERV Mailing Lists

The university has has over 50,000 LISTSERV mailing lists.  32,000 of these lists are class lists.  The other 20,000 LISTSERV lists include owner maintained lists such as student and professional organizations and workgroup lists.  A small but critical group of lists are university lists based on student and employee data.  

These university lists based on student and employee data were originally created on the mainframe where the student and employee data was stored and updated.  By the middle of this summer, all student systems and data will be migrated to Banner/iRoar.  Another portion of the student and employee data will be migrated into CU Vault.  As a result, the University list creation process is moving off the mainframe.  

We found about 350 unique university lists that are automatically updated based on student and employee data.  We will convert these lists to be usable after June 1, 2013.  If you own a university maintained list, continue reading here.

 


Google Apps for Education Accounts Automatically Provided for All New Students

Google Apps for Education (GAE) is provided as an option to all Clemson students as part of the partnership with Clemson University Student Government, CCIT and Google. The program offers full email functionality and large data storage (6 GB); plus Google Apps provides Google Calendar, Google Site (web page hosting) and Google Docs. The offering allows you to use Google's email with your Clemson email address and you may continue using this address after graduation.

For incoming students only:
Your Clemson email (username@clemson.edu) is automatically forwarded to your Google Apps for Education account. Here are instructions for setting up your account for the first time.

New students who wish to use webmail or another email service other than Google Apps for Education will need to make that change at http://www.clemson.edu/email_forwarding. You may check your email forwarding at http://www.clemson.edu/email_forwarding.

Students already using the Google Apps for Education email will not see any disruption in service. Existing students will need to still use the current process to request creation of a Google Apps for Education account and then make a choice regarding their email forwarding options.

Employees may use Google Apps for Education as an optional email solution. However, Outlook/Exchange is the preferred email and calendaring system for employees.

For more information, see our online FAQ's at http://www.clemson.edu/ccit/email_accounts/email/google/gfaq.html.


Passwords for Google Apps for Education (GAE) Email Accounts

If you are a new, incoming student, you are set up to use Google Apps for Education (GAE) for your email and can access your email by going to http://g.clemson.edu

Your Google username is the same as your Clemson username, but your Google password is not synchronized with the Clemson password. We suggest you do NOT make your Google Apps password the same as your Clemson password for security reasons.

To reset your Google Apps password, go to http://www.clemson.edu/emailforwarding, login with your Clemson username and password, and then click on the link "Reset my Google Apps password." Follow the instructions to access your Google Apps account and reset your Google password. Afterwards, go to http://g.clemson.edu to check your email.

If you are experiencing problems after following these directions, please contact the CCIT Customer Support Center by emailing ITHELP@clemson.edu or by calling (864) 656-3494 for assistance.


New Web Mail Portal

We've made a new "front door" for all of the web-based mail clients supported by Clemson. Here you will find the links for

  • Xmail - the web interface for employees to use to access their Outlook accounts stored on the university's Exchange server,
  • Google Apps for Education - available to students and employees (see below for more information), and
  • Webmail - available to all students and employees to check their email on mail.clemson.edu.

Microsoft Exchange Services

Clemson University runs Exchange 2007 servers for use by faculty and staff to provide a seamless interface for email, calendaring and contacts.

Check the Exchange home page for more information and updates.


Spam Filtering

Clemson University uses Proofpoint to filter spam and other junk mail messages. Proofpoint filters out 99% of the junk mail received by Clemson. Students and employees will receive daily and weekly email digests of any questionable email put into quarantine. They can release the messages or mark the sender as safe or not. If not released within 14 days, the quarantined messages will be deleted. More information about Proofpoint is available.


Accessing Your Email

Your Clemson email is accessible from offices, computer labs, dorm rooms and from off campus. The recommended and supported email software is Eudora, for which the university has a site license. Email can also be accessed via Clemson's web mail from any web browser.

Accessing email from an office:
The first point of contact for setting up email on an office computer should be your departmental Technology Support Provider (TSP). They will assist you with installing and setting up your email software. Click here for information about the TSP program.

Accessing email from a computer lab or dorm room:
Web mail is the recommended way to access your email from the public access labs. The web mail portal contains links to the university supported web mail clients.

Off-Campus Access:
The easiest way to access your Clemson email is by using web mail. The web mail portal contains links to the university supported web mail clients.

Information for configuring your email can be found in our list of solution guides.


Changes to Email System May Affect Receipt of Messages

CCIT has implemented enhanced functionality to the Clemson email routing and forwarding environment. With this change, additional security measures also have been implemented regarding the rules for accepting and sending email.

Why Did We Make These Changes?

Other major sites on the Internet were rejecting our email because we did not have in place a feature called Reverse DNS (Doman Name System) Lookup. This lookup essentially verifies that the domain name (e.g. @dnr.sc.gov) is valid by comparing the IP address that the message was sent from with the IP address registered for the domain name. This configuration has become standard protocol in email processing. We now have this feature in place, so now we are blocking others who do not have this Reverse DNS Lookup.

What Action is Needed?

This enhanced functionality is operating automatically behind the scenes so no configuration change on your PC is required. If you receive calls from agencies or companies indicating that their email is being rejected by Clemson with an error message of "Access denied...", please review the information posted here.

As always, if you have any questions or need assistance, please contact the CCIT Customer Support Center by calling (864) 656-3494 or sending email to ITHELP@clemson.edu.