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IT Help for Students

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IMPORTANT INFORMATION FOR NEW STUDENTS (PDF)

Requesting IT Help

For all IT related requests please email:  ITHELP@clemson.edu  Subject: CES ICAR GREENVILLE,   How to Submit an IT Request

After submitting an ITHELP request, bring your computers and IT related requests to the CCIT Support Center [413 Media Center]. There is also an 8 PC public computer lab located there. Please note that we will process all requests in the order that they were received.


Software

Clemson University, as well as the College of Engineering and Science, provides licensure for certain pieces of software that are heavily used in your courses. These software applications are largely installed by the CUICAR Support Staff.  At the beginning of each semester, we receive a high volume of requests.  As we work towards providing the quickest possible service, we want to ask for your patience and understanding.

You can access and download some software applications without our help. Installing and running the CCIT Software Center Student Install will help you install Microsoft Office, Trend Micro OfficeScan, on-campus printers and plotters, and Eduroam wireless: How to Install CCIT Software Center - see section CCIT Student Resources for more.

Hardware Recommendations

Please consider the following hardware recommendations when purchasing a laptop or computer system.

  • Recommended: i5 core processor equivalent or better , 8 GB RAM, 512 GB HD. [SSD drive is preferred for best performance]
  • We strongly encourage you to bring a system that is not older than two years.  Anything older than two years is very likely to have performance problems with some of our engineering software.

You can purchase Dell systems with extended warranties and next-day business support through Clemson University. Please view the "Recommended Laptops" hyperlink under section CCIT Student Resources.

Printing and Plotting

There is a printer available to CUICAR students in the common area (located by the lab machines). This printer now uses the PawPrints system for accounting purposes. The allotment for each graduate student per semester is 660 pages. For more information on PawPrints use, print quotas, and rates, please visit CCIT PawPrints Basics. To install this printer, please see Installing and Using the PawPrints Printer.

All students have access to the scanner in 319A; however, you are not allowed to print and copy here. If you need assistance coding your name in for email scanning, we are happy to help. If you have any issues with these installations/configurations, please feel free to submit an ITHelp ticket.

There is also access to a Plotter in the ICAR media center: Room 413.  Use of the plotter is restricted to computer labs and the computer lab machines that are set up in the media center.  Requests for plotting assistance should follow the same procedure as all IT requests.

CCIT Student Help Documents

Information for new students
How to submit an IT request
Installing and Using the PawPrints Printer
How to connect to Eduroam wireless
How to create your Clemson Gmail account
How to install CCIT Software Center
Access the Software Drive (Mac) / Access the Software Drive (Windows)

CCIT Student Resources

IMPORTANT - Register your computer on the Clemson network (wireless and ethernet)
Eduroam Wireless Internet
Unlimited of Cloud Storage available through Box - log in to create your account
Clemson Phonebook - Look Up User Information
Connect to Clemson Network using Cisco AnyConnect VPN
Clemson Password Change utility
Obtain Clemson Software: Microsoft Office, Trend Micro OfficeScan, and more
Mac OS X  Installers  - Wireless, Bootcamp, and more***
Recommended Laptop Systems Supported by Clemson
Access Blackboard
Blackboard is available on Mobile Devices
CCIT Instructor-Led Training

***Please note that you are installing Bootcamp at your own risk – CCIT is not responsible for data loss.

Feel free to submit a ticket if you have any questions or concerns.