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Remote Proctor NOW

Support & Information

Students: Call (844) 224-9760 (toll free number). The number for International Students (outside US and Canada) is 1-617-658-2879

Students navigate to the Remote Proctor NOW download page to run the system test and install the software.

Instructors: Email ITHELP@clemson.edu for assistance in getting an account created. Please use clemson@softwaresecure.com for all email communications with Software Secure.

**More information about support can be found at the bottom of this page.

What is Remote Proctor NOW?

Remote Proctor NOW is a cloud-based (SaaS) solution for secure online examination delivery. Using a standard computer webcam with a high speed internet connection, students now have the ability to take a proctored exam online affordably – anytime, anywhere. RPNow ScreenshotFlexible and easy to implement, Remote Proctor NOW is suitable for any group size, from one test instance to thousands and can be easily integrated into any learning management or test delivery system.

Built to protect exam integrity, Remote Proctor NOW authenticates the identity of the test taker and captures the entire exam session which is later reviewed by certified proctors. A report is provided to the institution with links to the actual video of any suspicious behavior. Remote Proctor NOW makes it possible for any organization to achieve greater efficiency, lower costs, provide a level playing field, and above all – deliver convenience without compromising exam integrity.

Is There a Cost Associated with Remote Proctor NOW?

Yes. There is a cost associated with Remote Proctor NOW. It is charged per exam for each student. Paying Online cost is $12; Paying at the Bookstore cost is $15.

How Do I Download Remote Proctor NOW?

Click here to navigate to the Remote Proctor NOW download page. Review the helpful hints at the bottom of the page to ensure that the download will go smoothly. Press the "Download Software" button when ready and follow the installation instructions. For additional help with installing the software, this short video will guide you through the process.

How Do I Use Remote Proctor NOW?

Faculty

  • Exam Sponsor Guide (.PDF)
  • Exam Portal (.HTM)
  • Template to Email RPNow to Register Students for Exams (.XLSX)
  • RPNow Student Welcome Email (.DOC)
  • Exam Review Definitions (.PDF)
  • Parental Agreement for Minors (.PDF)
  • Adding an External Web Link (.PDF)

Students

Students: Dual monitors are not supported. You *must* unplug the device before trying to use the software, or you will get an error message and must re-attempt to use the software

Frequently Asked Questions

If you are having issues with Remote Proctor, review their FAQ knowledgebase here.

Do We Offer Instructor-Led Training for the Remote Proctor Now

Yes. Clemson Online currently offers instructor-led training for employees. Please view our training calendar to register for these available classes or email ITHELP@clemson.edu to schedule 1-on-1 training.

System Requirements

Click here to view the system requirements for Remote Proctor NOW.

Additional Remote Proctor Now Resources

Students: Call (844) 224-9760 (toll free number). The number for International Students (outside US and Canada) is 1-617-658-2879

This is a toll-free phone line that is open 24/7 to answer all basic questions. Technical issues, however, require an escalation. These questions will be monitored from 8AM-10PM ET, M-F, and 10AM-4PM ET on weekends, by our in-house Level-two staff. Level-two is closed on all major USA holidays. International support is available via Chat and our web-ticket system.

Students navigate to the Remote Proctor NOW download page to run the system test and install the software.

Instructors: Email ITHELP@clemson.edu for assistance in getting an account created. Please use clemson@softwaresecure.com for all email communications with Software Secure.