Zoom is hosting daily live training webinars. Visit Zoom support for more information.
Zoom is a web conferencing service that allows instructors to conduct synchronous, interactive class sessions with students remotely. Share video and your computer screen to lecture and explain course content. Interact with students through annotations, breakout rooms, poll questions, and more. Zoom also allows you to record lectures for students to review later.
Zoom is now available to Clemson Faculty, Students, and Staff for use at home or in office. To access a licensed account, log out of any other Zoom accounts you have and then login to the Clemson Zoom at https://clemson.zoom.us with your Clemson Credentials. Zoom accounts can be used with the Canvas integration to create and host meetings.
Note 1: Beginning on October 23rd, Zoom recordings older than 180 days will be sent to the trash and then permanently deleted 30 days afterwards. This policy is being implemented on a rolling basis and recordings will be removed after they pass the 180-day mark. Recordings made during a semester will NOT be deleted until AFTER the semester has ended.
To save your old recordings, log in to https://clemson.zoom.us, follow the directions for Managing (and downloading) Recordings, then consider using the "2020 Clemson Online's Getting Started with Ensemble" guide on the Ensemble page to store the recordings in Ensemble.
Future Zoom recordings can be automatically placed in your Ensemble library. This feature can be requested by emailing ITHelp@Clemson.edu. Existing recordings will still need to be manually transferred by following the above directions. If you have any questions or concerns, please contact CCIT at (864) 656-3494, ITHelp@Clemson.edu or https://ccit.clemson.edu.
Getting Started with Zoom
- Clemson Online's Zoom Documentation (PDF)
- Clemson Online's Zoom Best Practices (PDF)
- Clemson Online's Best Practices for Zoom Attendees (PDF)
- Improving the Stability of Your Internet Connection (PDF)
Meeting Host from Canvas
- Enabling Zoom in your Canvas Course
- Using the Zoom Canvas App as a Meeting Host
- Sharing Zoom Recordings with Students
Meeting Participant from Canvas
Zoom Mobile App Resources
Meeting Host Interface
- Joining and Configuring Audio & Video
- Meeting Controls
- In-meeting security options
- Share Screen
- Breakout Rooms
- Preassigning Breakout Rooms - You will need to create your meeting (generally in Canvas) and then go to clemson.zoom.us to follow the linked instructions.
- Recording a Zoom Meeting
- Automatically Closed Captioning Cloud Recordings
- Live/Realtime Closed Captioning
- Trimming Zoom Recordings (PDF)
- Managing (and downloading) Recordings
Zoom Webinar is a separate product from Zoom Meeting. Please review the differences between Zoom Meetings and Zoom Webinars to confirm the need for a webinar license. If you then determine that you need access to Zoom Webinar, apply for Zoom Webinar access through this Qualtrics form. For information on how to use Zoom webinar, be sure to check out Zoom's Support Center.
If you determine that you simply need a Zoom Meeting that can accommodate a larger group (over 300) attendees, email IThelp to apply for a Zoom Large Meeting license instead.
Please be aware that submitting a request for either Zoom Webinar or Zoom Large Meetings does not guarantee your request will be granted. Further approval may be required.
Review the Zoom Help Center for assistance with frequently asked questions. Zoom also hosts live training webinars daily covering the basic features of the platform. For free webinar registration, visit the Live Training Webinar website.
"Support Hours" are 24/7, including Public Holidays, where agents or technical engineers are available for email or live support.
Chat w/support (Best for Quick Questions)
Users are able to chat with our live agents when logged into our web portal or on our Help Center site by clicking on the Help icon that is usually located on the bottom right corner of each web page. If a question requires deeper engagement or follow up, a ticket may be opened on the user’s behalf.
- US: +1.888.799.8854 (or) +1.650.397.6096 ext. 2
- AU: +61.1800.768.027 ext. 2
- UK: +44.800.368.7314 ext. 2 (or) +44.20.3890.5445 ext. 2
Submit a support request to Zoom.