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Faculty and Staff Profile

M. Serkan Akturk

Assistant Professor of Management

Office: 374-A Sirrine Hall
Phone: 864-656-2860
Fax: 864-656-2015

 Educational Background

PhD Information and Operations Management
Mays Business School, Texas A&M University 2017

MBA Financial Management
Naval Postgraduate School 2010

BS Systems Engineering
Turkish Military Academy 2002

 Courses Taught

Texas A&M University:
SCMT 364 Operations and Supply Chain Management

Clemson University:
MGT 3100 Intermediate Business Statistics


M. Serkan Akturk is an Assistant Professor of Management Science at Clemson University, College of Business. He holds a B.S. degree in Systems Engineering from Turkish Military Academy, MBA in Financial Management from Naval Postgraduate School, and PhD in Information and Operations Management from Texas A&M University, Mays Business School. At Clemson University, Serkan currently teaches Intermediate Business Statistics, MGT 3100. Previously, he taught undergraduate level Operations and Supply Chain Management course (SCMT 364) at Texas A&M University and won the Mays Business School’s Outstanding Teaching Award by a PhD student in 2015. Furthermore, he was also awarded Mays School’s PhD Research Award in 2016 that is given annually in recognition for outstanding research. Serkan has presented his research at the Institute for Operations Research and the Management Sciences (INFORMS) and the Production and Operations Management Society (POMS) annual conferences and other practitioner conferences. He is also a member of the Manufacturing and Service Operations Management Society (MSOM), INFORMS Service Science, and the Decision Sciences Institute (DSI). He serves as a reviewer for the Journal of Operations Management (JOM) and the Journal of Decision Sciences Institute and as an ad-hoc reviewer for the Production and Operations Management.

 Research Interests

-Topics: Sustainable operations, closed-loop supply chains, consumer returns in retail operations, and supply chain management. Currently, his research addresses the impact of omnichannel retailing strategies on retail operations and managing consumer return abuse in the retail industry.

-Empirical Methods: Econometrics, Data Analytics (Big Data), Design of Experiments, Statistical Modeling

-Analytical Methods: Constrained Optimization with Nonlinear programming, Game theory, Stochastic Modeling

 Research Publications

• Akturk, M.S., J.D. Abbey, H.N. Geismar 2017. Strategic Design for Remanufacturing: Analyzing the Complicating Factors for Multiple Lifecycle Products at IISE Transactions (formerly IIE Transactions) 49(10): 967-979.

• Akturk, M.S., M. Ketzenberg, G. Heim 2018. Assessing Impacts of Introducing Ship-to-Store Service on Sales and Returns in Omnichannel Retailing: A Data Analytics Study at Journal of Operations Management 61(1): 15-45

• Akturk, M.S., M. Ketzenberg, B. Yildiz 2018. Managing Consumer Return Abuse and an Assessment of Technology-Enabled Countermeasures (Submitted for 3rd Round, Revise & Resubmit at Production and Operations Management) - Finalist for 2016 INFORMS Service Science Section Best Student Paper Award Competition

• Abbey, J.D., M.S. Akturk, H.N. Geismar, V.D.R. Guide, Jr. 2016. Xerox’s Original Equipment Remanufacturing: A Case Study of Design for Remanufacturing in Practice (under revision for invited resubmission to Production and Operations Management)


JOM publication
IISE Transactions publication
Media mention: Inside IISE Journals
Media mention: Reverse Logistics Magazine