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Faculty and Staff Profile

M. Serkan Akturk

Assistant Professor of Management

Office: 374-A Sirrine Hall
Phone: 864-656-2860
Fax: 864-656-2015

 Educational Background

PhD Information and Operations Management
Mays Business School, Texas A&M University 2017

MBA Financial Management
Naval Postgraduate School 2010

BS Systems Engineering
Turkish Military Academy 2002

 Courses Taught

MGT 3100 Intermediate Business Statistics


M. Serkan Akturk is an Assistant Professor of Management Science at Clemson University, College of Business. He holds a B.S. degree in Systems Engineering from Turkish Military Academy, MBA in Financial Management from Naval Postgraduate School, and PhD in Information and Operations Management from Texas A&M University, Mays Business School. At Clemson University, Serkan currently teaches Intermediate Business Statistics, MGT 3100. Previously, he taught undergraduate level Operations and Supply Chain Management course (SCMT 364) at Texas A&M University and won the Mays Business School’s Outstanding Teaching Award by a PhD student in 2015. Furthermore, he was also awarded Mays School’s PhD Research Award in 2016 that is given annually in recognition for outstanding research. Serkan has presented his research at the Institute for Operations Research and the Management Sciences (INFORMS) and the Production and Operations Management Society (POMS) annual conferences and other practitioner conferences. He is also a member of the Manufacturing and Service Operations Management Society (MSOM), INFORMS Service Science, and the Decision Sciences Institute (DSI). He serves as an ad-hoc reviewer for Production and Operations Management.

 Research Interests

-Topics: Sustainable operations, closed-loop supply chains, consumer returns in retail operations, and supply chain management. Currently, his research addresses the impact of omnichannel retailing strategies on retail operations and managing consumer return abuse in the retail industry.

-Empirical Methods: Econometrics, Data Analytics (Big Data), Design of Experiments, Statistical Modeling

-Analytical Methods: Constrained Optimization with Nonlinear programming, Game theory, Stochastic Modeling

 Research Publications

• Akturk, M.S., M. Ketzenberg 2016. Managing Consumer Return Abuse and an Assessment of Technology-Enabled Countermeasures (Invited for 2nd Round, Revise and Resubmit at Production and Operations Management) - Finalist for 2016 INFORMS Service Science Section Best Student Paper Award Competition,
• Akturk, M.S., M. Ketzenberg 2016. Assessing the Impact of Ship-to-Store Service on Sales and Returns in Omnichannel Retailing: A Data Analytics Study (Invited for 2nd Round, Revise and Resubmit at Journal of Operations Management)
• Akturk, M.S., J.D. Abbey, H.N. Geismar 2017. Strategic Design for Remanufacturing: Analyzing the Complicating Factors for Multiple Lifecycle Products at (Invited for 3rd Round, Revise and Resubmit at IISE Transactions)
• Abbey, J.D., M.S. Akturk, H.N. Geismar, V.D.R. Guide, Jr. 2016. Xerox’s Original Equipment Remanufacturing: A Case Study of Design for Remanufacturing in Practice (under revision for invited resubmission to Production and Operations Management)