Human Resources

Welcome to the HR Service Center!

We have implemented a “one-stop experience” for addressing all HR questions and providing information about all HR services. Our goal is to consistently and effectively deliver excellent customer service. To achieve this goal, the HR Service Center is based on three unique components:

  • Frequently Asked Questions (FAQs) - FAQs are a self-service tool. They are sorted into audience types, such as faculty, staff and supervisors. These documents are constantly updated with questions that come into the Ask-HR system. Within each audience type, there are categories and subcategories, which makes navigating and searching for a question quick and easy.
  • Ask-HR - Ask-HR provides an interactive experience where employees and visitors can submit questions online. The questions are fielded by trained HR representatives who are segmented into teams that deal with specific areas such as benefits, recruitment, payroll and many others. Once a question is submitted, it is assigned a “ticket” and forwarded electronically to an HR team member who will then follow up with the customer directly.
  • HR Toolkits - HR toolkits offer consolidated information on a variety of HR topics and functions. Each toolkit includes a step-by-step process and features links to relevant HR forms, policies and related documents. HR toolkits are continuously being developed for all audience types, similar to those established for FAQs.

We are hopeful that all users of the HR Service Center find a component that best suits their needs for addressing specific questions or providing information on HR services.

Thank you for visiting our site.  We look forward to serving you!