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Pam Hendrix Center for Education Abroad

In an Emergency

Steps to Take in an Emergency

In an emergency overseas, education abroad participants should first contact the appropriate local authorities and their on-site emergency contact.

If you need emergency assistance:

Step 1: Call local authorities if you are in immediate danger or need emergency medical attention.
911 is not the emergency number abroad. Check your AlertTraveler app for emergency support services phone numbers. Your U.S.-based phone should be able to call emergency numbers even if it does not have an active service provider. See Phone Plan Resources.

Step 2: Call your on-site support staff for assistance.
Each program has an on-site person you can contact for emergency situations. This may be a Clemson University program director, resident director or someone in the international office at your host university. Make sure that you know who your on-site emergency contact is as soon as you arrive in your host country. This individual can attend medical appointments as a translator and ensure that you are receiving appropriate care.

Step 3: Notify Clemson University.
In the case of an emergency abroad, students should alert the Clemson University Police Department at 864-656-2222. This number is active 24 hours a day and will activate the crisis management plan for staff from the Pam Hendrix Center for Education Abroad as needed.

Use AlertTraveler for Updates in an Emergency.

Pam Hendrix Center for Education Abroad uses the AlertTraveler app to alert students of incidents abroad that may impact their education abroad experience or travel. If needed, Pam Hendrix Center for Education Abroad will send a check-in request via email and as a push notification to the app. Please respond to this request within 24 hours of receipt to confirm your status. If no response is received, emergency protocols will be enacted. If a student needs to contact the Pam Hendrix Center for Education Abroad, they can do so by utilizing the in-app chat feature.