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Kayla Cleveland – Process & Efficiencies Coordinator

Kayla Cleveland serves as Student Affairs Process Improvement/Lean Coordinator. Working in conjunction with Lisa Knox, Director of Lean, Kayla leads the Student Affairs Lean initiatives.



Kayla facilitates individual and group dialogue presenting opportunities for open communication. These discussions lead to solving root causes to problems, measuring the system before and after improvements are implemented and continuing observations for ways to improve. Improvements utilizing Lean methods increase successful execution, and achievement, of desired outcomes. Kayla equips the Division of Student Affairs with necessary "tools" to make improvement a standard part of every-day work, while empowering staff and students to become effective change leaders.