FAQs

General FAQs

What link do I use to access the production site for CU Navigate?

clemson.campus.eab.com/home

What link do I use to access the training site for CU Navigate?

clemson.campus-training.eab.com/home

Notifications

Why am I receiving notifications for my students when they schedule appointments with other advisors?

Any advisor assigned to a student (primary, secondary, etc.) will receive notifications regarding any activity by that student within CU Navigate. Many advisors have created rules in Outlook and/or Gmail to automatically archive these messages into a subfolder.

Why am I receiving notifications for students who are not assigned to me as their primary advisor?

All assigned advisees, both primary and secondary, are displayed via CU Navigate. In some cases, departments are removing secondary advisors to address this concern. Otherwise, many advisors have created rules in Outlook and/or Gmail to automatically archive these messages into a subfolder.

Reporting

What is the difference between an appointment summary and note?

The advising appointment summary is appropriate for documenting appointments with your students. These reports are available for student view. Notes are most appropriate for documenting email conversations, drop in appointments, and other interactions not related to a scheduled appointment (e.g. sticky note).

How do I file an appointment summary?

From your home page (scroll down), you will see your recent appointments. Select the appointment you would like to report. Select actions > add appointment summary. It will autopopulate some of the details from the scheduled appointment; however, you should verify the arrival and departure time on the left hand side.

Can I edit an appointment summary?

Yes. Open the appointment summary you would like to edit. The option to “Edit Report” can be found in the bottom righthand corner.

Student Workflow

How do students log into CU Navigate?

Students have two options for accessing CU Navigate: (1) Log in using their Clemson credentials at: https://clemson.campus.eab.com; and (2) Download the Guide App.

How do students schedule an appointment?

Students can schedule appointments through the web-based platform or Guide app. On the web-based platform, students will select the blue Schedule an Appointment button. Within the Guide App, they will select the Appointments tab. Both options will walk students through a workflow of questions to assist them with scheduling appointments with the correct faculty or staff member.

How do students access their advising reports?

Students can only access advising reports and notes through the web-based platform. After logging in with their Clemson credentials (https://clemson.campus.eab.com), students should select the Reports tab, where they can access advising appointment summaries and notes.

How do students cancel appointments?

After logging into CU Navigate, students should select the Reports tab, where they can access advising appointment summaries and notes.

Do students with multiple majors receive both majors as options for appointment scheduling?

Yes.