Introducing Clemson's New Service Management Solution

With this transition:

• TigerHub becomes the central access point for all IT services and support.
• CCIT will direct users to the ServiceNow TigerHub portal for technology-related service requests and incident reports.
• Financial Shared Services will direct users to their portion of the ServiceNow TigerHub portal administrative and operational support requests.
• The current IT Knowledge Base will be retired, with its information migrating to the ServiceNow platform for easier access and improved search functionality in TigerHub.

Yes, the process for submitting and tracking requests and reports will shift to ServiceNow. Specifically, for ITHelp submissions, the ITHelp@clemson.edu email address will remain active, although this will no longer be the only method for ticket submission. The TigerHub portal is the new preferred method for submitting help tickets, so creating a separate email to ITHelp@clemson.edu is not necessary. Instead, users can submit tickets directly within the relevant item in the ServiceNow portal, which will be routed to the appropriate support team, allowing your request to be processed much quicker and avoiding the time spent being routed incorrectly. 

The TigerHub portal link will be easy to remember once it is published: TigerHub.clemson.edu.

All active ITHelp requests and tickets will be transitioned to ServiceNow. You will receive notifications and guidance on accessing your existing requests in the new system.

If you encounter any issues or need assistance, the CCIT Support Center can guide you through the process. Additionally, for faculty and staff, your area's IT consultant will be a great resource during this transition as well.

Yes, you can still reach a CCIT Support Center consultants by calling (864) 656-3494. In addition, you will have the added convenience of submitting a request or incident through ServiceNow 24/7 in the TigerHub portal online or in the mobile app.

Yes, you will still receive email notifications for your service requests and incidents submitted through TigerHub. These emails will include key updates such as confirmations, status changes and resolution notices.

However, for the most up-to-date information, we encourage you to log into the TigerHub portal. In the portal, you can view the full history and current status of your requests in real time, communicate directly with support staff and track progress without waiting for email updates. It’s a faster, more transparent way to stay informed—and everything is in one convenient place.

Currently, CCIT and the Financial Shared Services are the first to adopt the ServiceNow platform. Additional University departments and services may be onboarded into ServiceNow in future phases.

Clemson University’s Computing and Information Technology (CCIT) division is excited to announce a new service management solution called TigerHub, launching in June 2025. The TigerHub portal, which uses the ServiceNow platform, will improve user experience, streamline service management and provide more efficient support for faculty, staff and students. CCIT, alongside the University, is committed to offering foundations for elevating the student experience and research ascension, and TigerHub is a new pathway toward these objectives.

TigerHub Launches June 2 – Get Ready for a Better Support Experience

We’re excited to announce that on Monday, June 2, 2025, Clemson University will launch TigerHub, a brand-new, modern support portal powered by ServiceNow. TigerHub will have links to various areas of the University that you could request assistance from, including:

• CCIT ITHelp*
• Financial Shared Services
• Alumni and Donor Relations
• Clemson Home
• Facilities Maintenance
• HR and Payroll Benefits
• Marketing and Communications
• Occupational and Environmental Safety
• Parking Services
• PrintSmart
• Research Computing and Data
• TigerOne Services

The biggest change you will see is with CCIT's ITHelp service and Financial Shared Services. These two areas have upgraded their ticketing systems with ServiceNow's software to create a powerful system to better serve requests. Users will be encouraged to transition from using the method of emailing ITHelp@clemson.edu for submitting help tickets to using the portal online. By submitting tickets directly into the portal, users will find there is transparency in their ticket status and a much better user experience.

TigerHub will become your central location for:

• Submitting ITHelp tickets 
• Tracking requests and approvals
• Accessing a powerful new Knowledge Base
• Requesting services from CCIT
• Exploring a simplified and more intuitive portal experience

This change brings:

• Better search functionality
• Transparent ticket tracking
• Streamlined self-service features
• Easy access to answers and resources

Why the change?

TigerHub is part of our initiative to improve services across campus—offering a more efficient, user-friendly experience for everyone at Clemson. You will be able to submit tickets directly in the portal, track your requests and approvals, access a powerful knowledge base, chat with the Service Desk and much more. In the future, this platform can be a one-stop access point for all University campus service areas.

Dear Campus Community,

We are writing to share a brief update regarding the launch of TigerHub, Clemson's new integrated service portal. After careful consideration and a shared commitment to delivering the best experience possible for our campus, we have made the decision to shift the go-live date to June 16.

This updated timeline will allow us to ensure TigerHub is fully ready to support your needs on day one, with the highest quality, full functionality and a user-friendly experience.

Our project team has been working tirelessly behind the scenes, and we remain excited about the transformative capabilities TigerHub will bring to the Clemson community. By taking a little more time now, we are setting ourselves up for a smoother, more successful rollout.

Thank you for your continued patience and support. We'll be sharing more updates and resources as we approach the new go-live date.

If you have any questions in the meantime, please don't hesitate to reach out.

TigerHub Goes Live June 16 – Get Ready!

This is your reminder that on Monday, June 16, Clemson University is launching TigerHub, our brand-new help portal for the University. It’s streamlined, easy to navigate, and designed to improve your experience with Clemson University support and services.

Submitting ITHelp requests and issues through the TigerHub portal ensures your request is properly tracked, routed to the right support team, and resolved faster. It provides a clear record for both you and your consultant, improving communication, transparency, and overall service quality. Plus, using the portal helps quantify and document the efforts of your IT consultant, ensuring their work is visible, measurable, and aligned with the University’s priorities.

Whether you need to:

• Submit an ITHelp ticket
• Track the status of your request
• Find answers in the IT Knowledge Base
• Request new services or tools

What to Expect Monday:

• A new look and feel
• Faster, more transparent ticketing
• Easier access to helpful information
• Smarter self-service features

We’ll send a go-live announcement on Monday morning with a direct link to the portal and tips to get started.

Thanks for being part of this exciting step forward.

We’re excited to announce that TigerHub is officially live!

TigerHub, powered by ServiceNow, is your one-stop shop for service requests at Clemson University, specifically for your ITHelp support and service requests. You can now submit ITHelp service requests, track tickets and access IT knowledge articles — all from one centralized platform.

• Access TigerHub here: tigerhub.clemson.edu
• Access ITHelp directly: ithelp.clemson.edu
• Need ServiceNow Help? Email your consultant, the Service Desk or visit the CCIT Service Desk in Cooper Library.

With a streamlined layout, improved search features, and a strong focus on self-service, the new portal makes it easier than ever to:

• Submit and track ITHelp tickets with real-time status updates
• Search and request services using smart filters and keywords
• Access your most-used tools and articles, front and center

The portal now delivers a more intuitive, transparent and efficient experience for all Clemson staff, faculty and students.

Please let your local IT consultant know if you have any questions or concerns as we introduce this new process.

Welcome to TigerHub – Your New Way to Get Help at Clemson

We’re excited that TigerHub has been live at Clemson University for the last week, as our new support portal. Whether submitting ITHelp tickets, requesting services, or searching for answers—you’ll find it all in one place with a streamlined experience.

Access it now: Navigate to tigerhub.clemson.edu in your web browser.

Here’s what you can do in ITHelp through TigerHub:

✅ Submit and track your IT requests

✅ Search the new Knowledge Base for quick answers

✅ Bookmark your favorites

✅ View your ticket status at any time

✅ Enjoy a simplified, modern interface

Need help getting started?

Check out our informational webpage or visit the portal homepage and search for help articles in our Knowledge Base.

We’d appreciate your feedback! Please take a few minutes to complete our short survey and share your experience with TigerHub.

Thanks for joining us on this exciting step forward for Clemson and ITHelp support.