How to use ServiceNow

TigerHub Requests

Please submit all the requests listed below through TigerHub. You can provide the necessary information (i.e., Chartfield string, PO #, etc.) or raise any questions through the initial submission process.

• System access request.
• Accounts receivable.
• Budget maintenance.
• General inquiries.
• Journal entries, including Payroll corrections.
• Payments including IDOs, invoices and vouchers.
• Requisitions, purchase order generation and change orders.

How to Submit a Ticket in TigerHub

Follow the steps below to learn how to submit a ticket in TigerHub.

1. Access TigerHub.
2. Log in using Clemson credentials.
3. Access the Finance Shared Services tile.
4. Choose the appropriate service tile.
5. Complete the prompts in the service request form.
6. Attach documentation to the submission.
7. Click submit.
8. Confirm submission. You will receive a case ID for tracking. (i.e., CS0004567)
9. Track submission status using “My Items” in your TigerHub Portal.

How to Update a Submitted Ticket in TigerHub

Follow the steps below to learn how to update your submitted ticket in TigerHub.

1. Log into TigerHub.
2. Click on “My Items.”
3. Select the ticket you need to edit.
4. Enter message or additional attachments. Updates will be visible to the FSS team.

How to Track Your TigerHub Ticket Progress

You will not receive an email notification when your TigerHub ticket is created and closed. Simply log into TigerHub and access "My Items" to determine the state of your ticket status. 

Open Tickets are in the FSS's queue to resolve.

Closed Tickets have been resolved, and you will see the resolution details in the Activity tab.