About
Zhihong Ke is an assistant professor in the Management Department at Clemson University. Dr. Ke’s research examines the impact of healthcare delivery models and digital health technologies on patient access and health outcomes. Her recent work focuses on understanding how patients adapt to changes in healthcare access, such as clinic closures, and the role of telemedicine in mitigating disruptions. Her study on “Geographic and behavioral drivers of digital channel adoption: Insights from telemedicine and clinic closures’ provides valuable insights for healthcare providers navigating the transition from physical to digital service delivery. Dr. Ke holds a Ph.D. from the University of Minnesota and has published in top peerreviewed journals, including Information Systems Research, Production and Operations Management, Journal of the Association for Information Systems, Decision Sciences and others.
Visit Dr. Ke's Faculty Profile.
How their research is transforming health care
Her research is transforming health and healthcare by providing evidence-based insights into optimizing digital health strategies and improving healthcare access. By understanding the geographic and behavioral drivers of telemedicine adoption, her work helps healthcare providers to effectively implement digital health solutions, particularly in response to service disruptions. This leads to more resilient healthcare systems, reduced disparities in access, and improved patient outcomes. Ultimately, her research contributes to a future where digital health technologies are used to create a more equitable and accessible healthcare system.
Health Research Expertise Keywords
Telemedicine adoption, digital health, health services research, healthcare access, health equity, channel substitution, geographic accessibility, behavioral economics, digital transformation, clinic closures.
