Multimedia Accessibility Services and Resources

Send Questions to: 
IThelp@clemson.edu
And be sure to include
"Video Captioning"
in the subjectline.

According to accessibility laws and standards (link opens in new tab), accessible video and audio need the following:

  • Transcripts for audio-only content (i.e. podcasts and mp3 files).
  • Audio Descriptions (AD) or descriptive transcripts for videos containing no dialogue or lyrics.
  • Closed Captions (CC) and possibly audio descriptions for videos containing dialogue and/or lyrics.
    • Audio descriptions would only be necessary if purely visual information is not audibly described during the making of the video.

Clemson Online provides two services and some Do It Yourself (DIY) methods for acquiring these accessibility features. 

Clemson Online Services Summary

After requests for the free service have been submitted, Clemson Online will submit the media to their vendor within approximately 48 hours. The vendor will then complete the requested work within the turnaround times listed below. 
  • Transcription and Captioning requests will be completed within 2 - 3 days.
  • Audio description requests will usually require an additional 4 - 5 days for completion.

Once the work is complete, a copy of all files will be stored in Clemson Online's Caption Bank. If the request was to caption an Ensemble video, the captions will automatically appear. For all other requests, Clemson Online will provide you a copy of the completed files which will then need to be reassociated with the video/audio.

If you have questions, email IThelp@clemson.edu and your ticket will be routed to Clemson Online.

Clemson Online's Free Media Accessibility Service

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Clemson Online is willing to service the following media at no cost to the faculty or department:

In order to request this service, Clemson employees must work with one of Clemson Online's Digital Learning Strategists to make the request. If you do not know who the Digital Learning Strategist is for your college, email online@clemson.edu with the subject line "Who is my DLS?".

Clemson Online's Media Accommodation Service

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Clemson Online may also service media in online, hybrid, and blended courses where an appropriate request for accommodations letter has been presented.

Clemson Online will also service media in uncertified online, hybrid, and blended courses where an appropriate request for accommodation letter has been presented if the faculty and/or department agree to sign the Certification and Media Accessibility Service Agreement. In this agreement, the faculty and/or department are agreeing to the following:

  • Acceptance of Clemson Online's Terms of Service.
  • The course will pass Clemson Online's certification process by a specified date.
  • The department will reimburse Clemson Online for services rendered if the course does not become certified by the specified date.

In order to request this service, Clemson employees must work with one of Clemson Online's Digital Learning Strategists to make the request. If you do not know who the Digital Learning Strategist is for your college, email online@clemson.edu with the subject line "Who is my DLS?".

Do It Yourself Methods

Do It Yourself Sign
  • Caption Bank - Media serviced by Clemson Online have a copy of the transcript, caption, audio description, and subtitle files stored in a "Caption bank." If Clemson Online serviced the media previously, Clemson employees can download the files instead of requesting the service again. (If the video is stored in Ensemble or is a lecture-capture video, you may need to ask accessonline@clemson.edu for access to the appropriate folder in the Caption Bank).
  • Media Accessibility Guide - This guide provides instructions on how to find videos that have already been captioned; how to caption Ensemble, Canvas, Zoom, YouTube, Vimeo, Camtasia, and Adobe Premiere videos as well as videos found on the web; and how to create audio descriptions.
  • Get Your Own Account With The Vendor - Through the vendor's contract with Clemson Online, it is possible for Clemson employees and departments to get their own accounts. The benefits of this route include quicker turnaround time, the ability to use more integrations with video hosting platforms (YouTube, Vimeo, etc.), and the capability of utilizing the vendor's live or realtime captioning services for events and webinars.