Voice of the Customer

The Voice of the Customer team plays a key role in driving adoption of Workday by connecting the program team with the broader Clemson community. Through strategic engagement, training and communication, this team ensures faculty, staff and student workers are informed, supported and ready for change.

Key responsibilities:

• Plan, develop and deliver communications for the Workday@Clemson program and stakeholders
• Design and implement training for all user groups
• Promote system adoption by highlighting benefits, managing change impacts and sharing available support

Even before Deloitte Consulting LLP became the system implementation partner, this team worked closely with Human Resources and Finance to uncover over 600 process pain points, such as paper-based workflows, decentralized information and limited reporting tools—all now targeted for improvement.

As we move forward, the Voice of the Customer team continues to prioritize real user involvement by forming User Groups—diverse, representative groups of faculty, staff and student workers who help design, test and train for Workday.