Online Sale FAQs
Thanks for supporting the SCBG! We thank you in advance for your patience as we work on the safest, most efficient ways to bring you unique and exciting plant selections. Please see our FAQs below to help answer your questions about the sale.
- Can I call in my order?
The plant sale is online only, requiring scheduled curb-side pickup. Phone orders and delivery are not available.
- When does the online sale start?
The pre-sale will be open for Friends of the Garden on 4/5. If you are currently a Friend, you will receive email communication regarding the sale, along with the link to the sale site. Please contact Beth Schneider (email@example.com) if you do not receive an email 48 hours before the sale.
If you would like to become a Friend of the Garden, you can join online.
The public online sale will begin on 4/12, and we will post the link to the online store on our website and Facebook page on 4/12.
- Will I get a confirmation for my order?
Yes. You will receive an order confirmation email shortly after placing your order. Once your order is ready for pick up you will receive a fulfillment email with instructions to schedule a pickup day and time.
- How do I schedule my pickup?
You will receive an email notification when your order is ready for pickup to schedule a pickup day and time. Pick up times will be available Monday-Friday, 9am-2pm. Orders must be picked up within 7 days of receiving the fulfillment email.
- How do I pick up my order?
Once your pick-up time is scheduled, you will drive to the SCBG nursery complex for contactless pick-up. Please remain in your car and one of our staff members will safely greet you and verify your order. All Garden buildings and the nursery complex will remain closed during the curb side pick-up. See the garden map for directions to the nursery complex.
- What if I can’t make my scheduled pick-up time?
If you have issues with your pick-up time, please notify us within 24 hours before your scheduled time. If we do not hear from you, your order will be returned to inventory 24 hours after your scheduled time. We do not have the space or capacity to accommodate early or late pick-ups or to deliver orders.
- What if I need to cancel my order or return a plant?
Under the current circumstances, all plant sales must be final. No refunds, returns, or exchanges are allowed. If you have concerns about your plant material, please notify us at pick up.
- How do I get more specific information about the plants you are offering?
Basic plant information will be provided in the online store descriptions. Once it is available, you can view our digital plant sale catalog for an in-depth description. You can also visit the Clemson Home & Garden Information Center website for landscaping and gardening information.
- Do I get to select the specific plant I want?
You can choose the species and variety via our online store, however, to respect social distancing, all specific plants will be selected by our talented horticulture staff the morning of your scheduled pickup. You will not be able to browse the nursery. We are taking steps to ensure all plants are happy and healthy prior to pick up.
- I had an item in my shopping cart, but I was not able to purchase it. What happened?
Plant quantities are limited. Guests must complete check out to ensure they secure their full order. Items left in the online shopping cart are not guaranteed until payment is processed.