Frequently Asked Questions
Still have questions? Feel free to stop by our Guest Services desk on the second floor of the Hendrix Student Center, contact us via email, or call us at 864-656-6118.
-
Does CRE manage all student organization reservations?
No, locations on campus that Campus Reservations & Events manages is listed on CRE's website. Most academic spaces are managed by coordinators within the academic halls. The room coordinator that manages reservations for each space on campus can be found in 25Live by doing a space search and reviewing the details of the space. Some reservable spaces may be found through the organizations Clemson webpage.
-
How do I reserve spaces for multiple days?
You will be able to reserve multiple days by using repeating patterns.
- If you have an event that repeats weekly, you may select a repeating pattern for your event.
- If you have an event that needs multiple days but does not repeat, you can select the appropriate dates on the calendar located below "Repeated Pattern."
-
Who can review the availability calendar in 25Live?
Only students, faculty and staff. Non-affiliated organizations can utilize the non-affiliated request for which has a live feed of availability from 25Live but does not show an availability calendar.
-
Does all of campus accept reservations on 25Live?
No, not every department accepts reservations via 25Live. If a department does not want to receive a reservation request via 25Live, it will only be viewable in 25Live and not requestable. Reach out to the Room Coordinator listed on the space if you are unable to request your desired space.
-
After I login, will I be able to immediately place reservations on campus?
No, your security settings are not automatically setup. Please allow 2-3 business days for these to be updated. You will be able to view location details but not place any reservation requests. Training may be required before security settings are updated.
-
What if my student organization has an outstanding bill? Can this impact my ability to reserve a space?
Yes, any Student Organization with an outstanding bill on campus may be blocked from placing reservations in 25Live. Because 25live is utilized by academic classrooms, Campus Reservations and Events, and Campus Recreation, this will prevent that group from renting space in any of those locations across campus.
-
Will I still be charged if I need to cancel my event?
In effort to protect our spaces & keep our availability open, deposits are only refundable if the reservation is cancelled via email at least 10 business daysbefore the event date.
A late cancellation fee will be applied to any event cancelled within 14 days of the scheduled event date. Clients who fail to show up to their reservation will be charged a no show fee in addition to any hard costs incurred by the facility. Please see the pricing structure below.
Late Cancellation Fee*
- Hendrix Student Center, Brackett Hall and Outdoor Venues: $30
- Barnes Center, Memorial Auditorium and Samuel J. Cadden Chapel: $75
No Show Fee*
- Hendrix Student Center, Brackett Hall and Outdoor Venues: $50
- Barnes Center, Memorial Auditorium and Samuel J. Cadden Chapel: $100
*Fiscal Year 25, Subject to Change
-
How do I request catering to my event?
Clemson Catering is the exclusive food service provider for Clemson University and provides full-service catering options as well as basic linen services. All events serving food or beverages must be approved by Campus Reservations and Events and Clemson Catering before being served, sold, or handed out.
Requests for Alcohol must be approved by Campus Reservations and Events, your Group VP, CUPD and must be served by Clemson Catering. Check for more information regarding events with alcohol.
-
What other services does Campus Reservations and Events provide?
We are here to help you find whatever you need to make your event a success. We can help you work within your budget to arrange pipe and drape, barricade, centerpieces, props, decor, entertainment, directional and promotional signage, marketing, specialty linens, etc. We can provide billing consolidation and event coordination. A cost worksheet outlining all external costs must be agreed to prior to confirmation.
-
What information must be included on my flyer?
To have a flyer registered, it must include the following: your organization/department sponsor, contact information (email or phone number), the confirmed event name and an approved logo (if used).
Please review Section 5.0 of the Facility Use Policy and Appendix E which contains additional information regarding Bulletin Boards and Other Postings as well as General Posting/Publicity Locations.
- How do I make changes to an existing reservation?
-
What sort of payments do you take?
Methods of payment include IDO (emailed), credit cards (Visa, MasterCard, Discover, and American Express) via Clemson University Marketplace, or che
-
How much notice must I give to reserve space?
Meeting and conference rooms require a minimum of three days notice. All other venues require a minimum of 15 business days.
However, please note, Campus Reservations and Events reserves the right to evaluate reservations and designate them as “Special Event” or “Major Event”. This may apply to reservations that are complex, have contracted speakers/performers, have bands with multiple instrument/vocal needs, require extensive or specialized staffing, require specialty equipment, and/or for safety and security reasons. All "Special Events" and/or "Major Events" will require at least three weeks notice.
-
What should I do when I arrive for my reservation?
Please note that our event management software does not allow errors such as double-booked events. However, if you arrive and someone is in your space, please confirm that you have arrived for your event at the time you specified and the time listed on your confirmation from our office.
If you have arrived at the time specified, please notify a Campus Reservations and Events staff member by calling the number listed on your reservation confirmation and we will be happy to assist you.