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COVID-19

Frequently Asked Questions

Most Asked

Students

Classes and Tuition:

Housing and Dining

  • What dining services are available to students and employees?
    The University’s dining halls at McAlister Fresh Food Company, Schilletter and the Douthit Hills Community Hub are all open for both dine-in service by appointment only, or for grab-n-go opportunities. All other retail dining locations are open on a regular schedule as well. Visit Clemson Dining’s website for hours of operation.
  • What are the isolation and quarantine protocols in place for students who live on campus?

    Read Clemson’s COVID-19 Isolation and Quarantine Procedures

    Students who have tested positive or been exposed to COVID-19 will be notified by officials from South Carolina Department of Health and Environmental Control (DHEC) or Redfern Health Center. In most cases, Clemson Home will temporarily relocate residential students to a space on campus or near campus designated specifically for isolation or quarantine for 10 or 14 days, respectively.

    Students in isolation or quarantine protocol will be provided:

    • Medical care as needed by Redfern Health Center.
    • Meal delivery once a day (around lunchtime) and shelf-stable boxes of food.
    • Trash pickup service.
    • Laundry service.
    • Cleaning supplies.

    Students will be cleared to return to their residential space following the required length of isolation or quarantine and notified via Clemson email. After returning their temporary key, they will pick up their original room key and are able to return.

    Sick students also have the option to return home and recover away from campus.

    Students who live off campus may isolate or quarantine in spaces that are designed as single bedrooms with access to a single bathroom. Students who live off campus in shared rooms or bathroom spaces may reach out to Clemson Home for assistance with isolation and quarantine, with space offered as available.

    Familiarize yourself with campus resources available through Student Health Services. Redfern Health Center will help guide students through the quarantine and isolation process.

    The Office of Advocacy and Success serves all current Clemson students as a trusted place for care, advocacy, and referrals to campus and community partners. Click here to file a CARE report.

    When Going into Isolation and Quarantine Students Must Notify of Class Absence

    Log into your courses in canvas and use the Notification of Absence process to let your instructors know that you will be moving to online only participation in classes for at least the next two weeks. If your instructor does not use canvas, contact them directly to let them know of this temporary shift in how you will be participating in classes. Use the same process to inform your instructors that you have been cleared to return to in-person classes.

Student Workers and Graduate Assistants

Student Testing Requirements

Employees

Employee Testing Requirements

  • What are the testing requirements for employees?

    All University employees, including student employees, must obtain a negative COVID-19 test result before returning to campus.

    Employees who have already participated in University-provided testing and received a negative COVID-19 test do not need to take a second test unless they receive notification they have been randomly selected to sign up for testing.

  • What kind of test is required for employees prior to their returning to their Clemson worksite?

    The accepted method of testing for employees is a negative polymerase chain reaction (PCR) test via nasal or nasopharyngeal, throat or saliva taken within 10 days prior to reporting to campus for work, or positive serologic antibody tests obtained within 40 days.

  • Where can I get tested?

    All Clemson University main-campus employees must obtain a negative test result before returning to regular on-campus work.

    Testing is available daily at Littlejohn Coliseum, and employees can use the online testing registry to register for a free test. The result is uploaded automatically, removing the need to use the Upload Tool. Those employees tested anywhere other than a Rymedi/Clemson testing location should continue to use the Upload Tool to submit results.

    While testing will remain available for all employees returning to on-campus work, the University will begin daily random sample testing of select on-campus employees starting this Friday, October 2. Employees selected for testing will be notified in advance with specific details of when they are to report for testing and other important information.

    For non-main-campus employees, MUSC has expanded mobile testing locations around the state.

  • Do I need a CUID?

    Yes, you need to show your CUID if you are tested at the NewSpring Church testing site.

  • What if I do not have a CUID?

    TigerOne Mobile IDs will also be accepted at the site. If you also do not have or cannot obtain a Mobile ID by following the instructions on the TigerOne Site, please contact tigeronecard@clemson.edu to make arrangements for the card to be printed and picked up at the Hendrix Student Center (map).

  • What do I do if I am randomly selected to get tested?

    The University is conducting daily random sample testing of select on-campus employees starting Friday, October 2. Employees selected for testing will be notified in advance with specific details of when they are to report for testing and other important information.

  • If I get a PCR test at my own provider or other testing site, will the results be accepted?

    Those being tested at any site other than a Clemson-Rymedi location will be required to upload their results into the COVID-19 Test Result Upload Tool. Your uploaded document must include all of the following information to be considered a valid test result: name, date of birth, date of test, type of test and test result.

  • How do I sign up for testing at Clemson’s main campus?

    Sign up for a test using the Online Testing Registry to ensure and confirm the accurate testing location.

    This is a two-step registration process. Upon registering for a day and time, you will be redirected to a Rymedi webpage to obtain your Rymedi QR code. As you arrive at the testing location, you will need to have the Rymedi QR code (either on your smartphone or printed out) to check-in for testing. Testing cannot take place without this code.

    Employees without access to a computer or smartphone should work with their supervisors to obtain a QR code prior to testing.

  • If I am sent a notification that I was selected for random testing, is the test mandatory?

    Yes. If you received an email about testing, participation is mandatory. Coordinate with your supervisor for any scheduling adjustments needed. Failure to comply with the University’s health and safety directives could result in disciplinary action, and access to University facilities may be revoked.

  • How do we submit results?

    Those being tested at any location will be required to upload their results into the COVID-19 Test Result Upload Tool.

    Your uploaded document must include all of the following information to be considered a valid test result: name, date of birth, date of test, type of test and test result.

  • What if I have not received my results or they have not been submitted?

    For those tested at the NewSpring location who are awaiting results, please call 843-985-8888 or email drivethruresults@musc.edu.

  • Do I take leave while I take time to get tested?

    Employees are not expected to have to use their leave to get tested. However, a supervisor should set expectations on the timeframe that they go and get tested.

  • What if I am a temporary employee or contractor who does not have a CUID?

    Clemson is supporting the testing of contractors (third-party employees) who have Clemson as primary place of work. Not including third-party individuals who come to Clemson daily as part of their larger job for deliveries, maintenance or weekly meetings, etc. Contractors with an existing CUID, should be tested at the appropriate time and place and bring their CUID, government issued identification and insurance card.

    Contractors (third-party employees) who do not have a CUID must bring their completed Clemson University Contractor COVID-19 testing letter with them to the testing site, government issued identification and an insurance card if they have insurance.

    Note: Employees are asked to wear a mask to the testing site and bring an insurance card if they have one. Insurance is not required, however, the CARES Act does require MUSC to bill insurance providers if individuals do have insurance.

  • What if I work at another Clemson University location and need to be tested?

    In an effort to ensure there are free PCR (Polymerase Chain Reaction) testing locations to handle the increased load within proximity to your location throughout the state, we have verified there are testing sites within reasonable proximity to your location.

    The following testing options exist:

    Your choice of medical testing facility needs to perform PCR tests and provide you with proper medical documents with testing results.

  • What if I test positive?

    Follow guidance provided on Clemson’s COVID-19 site. Employees testing positive should share information with the Sullivan Center. After following appropriate isolation/quarantine requirements, the employee is to call the Sullivan Center to request an evaluation and clearance to return to Clemson University properties. The provider will evaluate if clearance criteria have been met and either extend isolation/quarantine or provide a letter allowing the employee return to work on Clemson properties. The employee must share this information with their supervisor before being authorized to return to work.

  • How will an employee know if they have been cleared to report to work?

    An employee‘s clearance status will be available in the COVID-19 Test Result Uplaod Tool.

  • I received an email stating I was “cleared,” but now my clearance status is showing as “not cleared”, how do I find out why?
    Please log back into the COVID-19 Test Result Upload Tool for details on why your submission was rejected. Please check to see if your uploaded document is missing one or more of the required pieces of information. Your uploaded document must include all of the following information for acceptance as a valid test result: name, date of birth, date of test, type of test and test result.

Supervisors

  • I supervise someone who is sick. Who do I report this information to?

    If an employee reporting to a Clemson facility shows signs of being sick, the supervisor should send the employee home to avoid other co-workers contracting the illness. If the employee has symptoms of COVID-19, instruct the employee to contact a healthcare provider.

    • Due to HIPAA requirements, supervisors of student employees who are ill should instruct the student to contact Redfern Health Center.
    • Due to HIPAA requirements, supervisors of employees who are ill should instruct the employee to contact the Joseph F. Sullivan Center Center.

    If an employee tests positive for COVID-19, healthcare providers will work with the employee for a safe return to work. Supervisors who have a sick employee or an employee who believes they have been exposed to COVID-19 should contact Occupational and Environmental Safety (OES) to discuss proper cleaning procedures for the work space.

  • Who can telecommute?
    The decision to telecommute is made by the employee’s supervisor based on the function of the position and is not limited to position type.
  • If approved to telecommute, do I need to fill out a formal agreement?

    A formal telecommuting agreement is not required at this time, but at a minimum an email between supervisor and employee is encouraged to communicate work expectations. The Telecommuting Policy is a good source of information to help provide guidance for both supervisors and employees.

  • Is there any guidance for supervisors on how to manage their employee’s telecommuting and/or resources?

    More guidance can be found on the COVID-19 webpage under Supervisor Resources.

  • What if telecommuting is not an option?

    While the standard job duties for the employee may not qualify for telecommuting, the supervisor is encouraged to find alternative, meaningful work-related activities for the employee to complete in order to telecommute.

    • If this is not an option, for employees who accrue leave, the supervisor should discuss the option of using annual or sick leave to accommodate the absence. Clemson University received permission from State HR to utilize either annual or sick leave during the COVID-19 epidemic. In addition, the provisions of the Families First Coronavirus Response Act (FFCRA) may provide an alternate or additional option for employees, even employees who are not normally eligible for paid leave.
    • For the COVID situation, for employees who accrue leave, Kronos will allow up to 15 days of advanced sick leave. This means employee who accrue leave may go into the negative for up to 15 days based on their daily standard hours. Employees should submit sick leave via Kronos, using the typical sick leave code in the Kronos system. Upon returning to work, the employee will have all earned sick leave applied to the leave deficit at the rate of 1¼ days per month (or if part-time, the monthly earning rate) until the deficit has been eliminated; and if an employee separates from employment before satisfying the leave deficit and returns to state employment, the leave deficit will need to be satisfied upon reemployment.
    • If the salaried employee does not accrue leave and is not able to telecommute, the employee should submit Leave Without Pay via Kronos for time not worked. For hourly employees who do not accrue leave, no leave entry is needed. In addition, the provisions of the Families First Coronavirus Response Act (FFCRA) may provide an alternate or additional option for employees, even employees who are not normally eligible for paid leave.
  • What if I cannot telecommute, because I am taking care of young children who are not in school or a family member who is sick?

    In these cases, the supervisor should discuss the option of developing a flexible work schedule or using sick and/or annual leave during the absence. All absences should be recorded in Kronos. In addition, the provisions of the Families First Coronavirus Response Act (FFCRA) may provide an alternate or additional option for employees, even employees who are not normally eligible for paid leave.

  • I supervise an employee with a disability covered under the American with Disability Act. Should they work from home during this time?

    If an employee you supervise has a disability covered under the Americans with Disability Act (ADA), they may qualify for an accommodation to telecommute due to COVID-19, even if they are deemed essential. Supervisors should direct their employee to contact the Office of Access and Equity.