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COVID-19

Frequently Asked Questions

Most Asked

Testing Compliance:

Students

Classes and Tuition:

Housing and Dining

  • What dining services are available to students and employees?
    The University’s dining halls at McAlister Fresh Food Company, Schilletter and the Douthit Hills Community Hub are all open for both dine-in service, or for grab-n-go opportunities. All other retail dining locations are open on a regular schedule as well. Visit Clemson Dining’s website for hours of operation, as these change frequently during holidays and extended university breaks.
  • What are the isolation and quarantine protocols in place for students who live on campus?

    Read Clemson’s COVID-19 Isolation and Quarantine Procedures

    Students who have tested positive or been exposed to COVID-19 will be notified by officials from South Carolina Department of Health and Environmental Control (DHEC) or Redfern Health Center. In most cases, Clemson Home will temporarily relocate residential students to a space on campus or near campus designated specifically for isolation or quarantine for a specified amount of time.

    Exposure is defined as being within 6 feet of a known COVID-19 positive case for 15 or more minutes or sharing a household with a positive case. If exposed, you will need to quarantine for 10 days after the most recent date of exposure. However, if you are asymptomatic for 7 days and receive a negative COVID test result on the 7th day, you may be released from quarantine on the 8th day. If you previously tested positive for COVID-19 in the 90 days prior to exposure, you will not be required to quarantine. You must be able to provide proof in the form of a verifiable lab report.

    Students in isolation or quarantine protocol will be provided:

    • Medical care as needed by Redfern Health Center.
    • Two meals each day (around lunchtime) and supplemental boxes of food.
    • Trash pickup service.
    • Laundry service.
    • Cleaning supplies.

    Students will be cleared to return to their residential space following the required length of isolation or quarantine and notified via Clemson email. After returning their temporary key, they will pick up their original room key and are able to return.

    Sick students also have the option to return home and recover away from campus.

    Students who live off campus may isolate or quarantine in spaces that are designed as single bedrooms with access to a single bathroom. Students who live off campus in shared rooms or bathroom spaces may reach out to Clemson Home for assistance with isolation and quarantine, with space offered as available.

    Familiarize yourself with campus resources available through Student Health Services. Redfern Health Center will help guide students through the quarantine and isolation process.

    The Office of Advocacy and Success serves all current Clemson students as a trusted place for care, advocacy, and referrals to campus and community partners. File a CARE report.

    When Going into Isolation and Quarantine Students Must Notify of Class Absence

    Log into your courses in canvas and use the Notification of Absence process to let your instructors know that you will be moving to online only participation in classes for at least the next two weeks. If your instructor does not use canvas, contact them directly to let them know of this temporary shift in how you will be participating in classes. Use the same process to inform your instructors that you have been cleared to return to in-person classes.

  • I need to be cleared to complete my required isolation or quarantine; what are the next steps?

    To exit isolation, students must meet the following criteria: 

    • Minimum 10 days since positive test 
    • 24 hours fever free without medicine 
    • Improvement of symptoms (if applicable) 

    To exit quarantine, students must meet the following criteria:

    • 10* days since date of last exposure to a positive individual
    • No development of symptoms
    • You have not tested positive during quarantine

    *Exposure is defined as being within 6 feet of a known COVID-19 positive case for 15 or more minutes or sharing a household with a positive case. If exposed, you will need to quarantine for 10 days after the most recent date of exposure. However, if you are asymptomatic for 7 days and receive a negative COVID test result on the 7th day, you may be released from quarantine on the 8th day.

    To avoid quarantine, students must meet the following criteria:

    • If you previously tested positive for COVID-19 in the 90 days prior to exposure, you will not be required to quarantine. You must be able to provide proof in the form of a verifiable lab report.

    Students will receive documentation from Redfern Health Center on the day of completion. Students checking out of isolation or quarantine housing will return their temporary key to the Thornhill Village Laundry Commons drop box. Students going through a temporary relocation in Barnett Hall will follow similar checkout protocol. Text or call 864-508-0650 to complete the checkout process.

    Students who live off-campus still must receive documentation from Redfern Health Center before returning to main campus to access any facilities.

Student Workers and Graduate Assistants

Student Testing Requirements

Employees

Employee Testing Requirements

  • Is testing required for all employees?

    Yes, but only students and employees accessing university facilities must get tested weekly. Students and employees attending classes online or working remotely need not get tested. By regularly testing asymptomatic students, faculty and staff, the University’s goal remains to identify and isolate active cases to minimize the spread of the virus. Beginning January 11, all faculty, staff, and students will be required to test weekly.

  • What do I do if my Rymedi-Clemson test result won’t open?

    Right click and copy the URL into another browser to get your test to open.

  • What kind of test is required for employees prior to their returning to their Clemson worksite?

    Employees must provide a negative test result (PCR nasal, nasopharyngeal or saliva) completed within seven days of return to the worksite.

    Access to university facilities will be restricted without proof of negative test.

  • Where can I get tested?

    Testing will take place in Memorial Stadium. Entrance to the testing area will be through Gate 13 (the southwest corner of the stadium), with designated lines for students, employees and a separate area for symptomatic testing. Each testing area will have a designated exit to ensure contact between those being tested is minimized.

    For non-main-campus employees, MUSC has expanded mobile testing locations around the state.

  • If I get a PCR test at my own provider or other testing site, will the results be accepted?

    Those being tested at any site other than a Clemson-Rymedi location will be required to upload their results into the COVID-19 Test Result Upload Tool. Your uploaded document must include all the following information to be considered a valid test result: name, date of birth, date of test, type of test and test result.

  • How do I sign up for testing at Clemson’s main campus?

    Sign up for a test using the Online Testing Registry to ensure and confirm the accurate testing location.

    This is a two-step registration process. Upon registering for a day and time, you will be redirected to a Rymedi webpage to obtain your Rymedi QR code. As you arrive at the testing location, you will need to have the Rymedi QR code (either on your smartphone or printed out) to check-in for testing. Testing cannot take place without this code.

    Employees without access to a computer or smartphone should work with their supervisors to obtain a QR code prior to testing.

  • What if I am a temporary employee or contractor who does not have a CUID?

    Clemson is supporting the testing of contractors (third-party employees) who have Clemson as primary place of work. This does not include third-party individuals who come to Clemson daily as part of their larger job for deliveries, maintenance, or weekly meetings, etc. Contractors with an existing CUID, should be tested at the appropriate time and place and bring their CUID, government issued identification and insurance card.

    Contractors (third-party employees) who do not have a CUID must bring their completed Clemson University Contractor COVID-19 testing letter with them to the testing site, government issued identification and an insurance card if they have insurance.

    Note: Employees are asked to wear a mask to the testing site and bring an insurance card if they have one. Insurance is not required, however; the CARES Act does require MUSC to bill insurance providers if individuals have insurance.

  • What if I work at another Clemson University location and need to be tested?

    To ensure there are free PCR (Polymerase Chain Reaction) testing locations to handle the increased load within proximity to your work location throughout the state, we have verified there are testing sites within reasonable proximity to your location.

    The following testing options exist:

    Your choice of medical testing facility needs to perform PCR tests and provide you with proper medical documents with testing results.

  • What if I test positive?

    Follow guidance provided on Clemson’s COVID-19 site. Employees testing positive should share information with the Sullivan Center. After following appropriate isolation/quarantine requirements, the employee is to call the Sullivan Center to request an evaluation and clearance to return to Clemson University properties. The provider will evaluate if clearance criteria have been met and either extend isolation/quarantine or provide a letter allowing the employee return to work on Clemson properties. The employee must share this information with their supervisor before being authorized to return to work.

  • How will an employee know if they have been cleared to report to work?

    An employee‘s clearance status will be available in the COVID-19 Test Result Upload Tool.

  • I received an email stating I was “cleared,” but now my clearance status is showing as “not cleared”, how do I find out why?
    Please log back into the COVID-19 Test Result Upload Tool for details on why your submission was rejected. Please check to see if your uploaded document is missing one or more of the required pieces of information. Your uploaded document must include all of the following information for acceptance as a valid test result: name, date of birth, date of test, type of test and test result.

Supervisors

  • I supervise someone who is sick. Who do I report this information to?

    If an employee reporting to a Clemson facility shows signs of being sick, the supervisor should send the employee home to avoid other co-workers contracting the illness. If the employee has symptoms of COVID-19, instruct the employee to contact a healthcare provider.

    • Due to HIPAA (Health Insurance Portability and Accountability Act) requirements, supervisors of student employees who are ill should instruct the student to contact Redfern Health Center.
    • Due to HIPAA requirements, supervisors of employees who are ill should instruct the employee to contact the Joseph F. Sullivan Center Center.

    If an employee tests positive for COVID-19, healthcare providers will work with the employee for a safe return to work. Supervisors who have a sick employee or an employee who believes they have been exposed to COVID-19 should contact Occupational and Environmental Safety (OES) to discuss proper cleaning procedures for the workspace.

  • Who can telecommute?
    The decision to telecommute is made by the employee’s supervisor based on the function of the position and is not limited to position type.
  • If approved to telecommute, do I need to fill out a formal agreement?

    A formal telecommuting agreement is not required at this time, but at a minimum an email between supervisor and employee is encouraged to communicate work expectations. The Telecommuting Policy is a useful source of information to help provide guidance for both supervisors and employees.

  • Is there any guidance for supervisors on how to manage their employee’s telecommuting and/or resources?

    More guidance can be found on the COVID-19 webpage under Supervisor Resources.

  • What if telecommuting is not an option?

    While the standard job duties for the employee may not qualify for telecommuting, the supervisor is encouraged to find alternative, meaningful work-related activities for the employee to complete in order to telecommute.

    • If this is not an option, for employees who accrue leave, the supervisor should discuss the option of using annual or sick leave to accommodate the absence. Clemson University received permission from State HR to utilize either annual or sick leave during the COVID-19 epidemic. In addition, the provisions of the Families First Coronavirus Response Act (FFCRA) may provide an alternate or additional option for employees, even employees who are not normally eligible for paid leave.
    • For the COVID situation, for employees who accrue leave, Kronos will allow up to 15 days of advanced sick leave. This means employee who accrue leave may go into the negative for up to 15 days based on their daily standard hours. Employees should submit sick leave via Kronos, using the typical sick leave code in the Kronos system. Upon returning to work, the employee will have all earned sick leave applied to the leave deficit at the rate of 1¼ days per month (or if part-time, the monthly earning rate) until the deficit has been eliminated; and if an employee separates from employment before satisfying the leave deficit and returns to state employment, the leave deficit will need to be satisfied upon reemployment.
    • If the salaried employee does not accrue leave and is not able to telecommute, the employee should submit Leave Without Pay via Kronos for time not worked. For hourly employees who do not accrue leave, no leave entry is needed. In addition, the provisions of the Families First Coronavirus Response Act (FFCRA) may provide an alternate or additional option for employees, even employees who are not normally eligible for paid leave.
  • What if I cannot telecommute, because I am taking care of young children who are not in school or a family member who is sick?

    In these cases, the supervisor should discuss the option of developing a flexible work schedule or using sick and/or annual leave during the absence. All absences should be recorded in Kronos. In addition, the provisions of the Families First Coronavirus Response Act (FFCRA) may provide an alternate or additional option for employees, even employees who are not normally eligible for paid leave.

  • I supervise an employee with a disability covered under the American with Disability Act. Should they work from home during this time?

    If an employee you supervise has a disability covered under the Americans with Disability Act (ADA), they may qualify for an accommodation to telecommute due to COVID-19, even if they are deemed essential. Supervisors should direct their employee to contact the Office of Access and Equity.

Community Testing