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Amazon Business Account

Getting Started with Amazon Direct

Before you can make Amazon purchases for your department, you will need to create an Amazon Business account. You can access Amazon Business by clicking the link directly in the registration email you received. The first time you access Amazon Business, you will be prompted to set up your account with your Clemson email address and create a password.

If you do not find your invitation, you should check your spam or deleted email folders. The registration email is sent directly from Amazon.com (no-reply@amazon.com). If you still cannot locate the email, contact Sam Young (scy@clemson.edu) to have it resent.

Person holding out their credit card while typing on a laptop

Registration

Three Ways to Register

Please read the following instructions prior to accessing Amazon Business. This will ensure your account is set up before making purchases.

It is important to know that you must be a P-card holder to create an account.

Scenario 1

I have never used my @clemson.edu email address on Amazon.com.

The first time you access Amazon Business, you will be prompted to set up an Amazon Business account. Use your @clemson.edu email address and enter a password. (Please note: your password does not need to be the same as other internal systems).

Scenario 2

I already use my @clemson.edu email address to make personal purchases on Amazon.com.

If your @clemson.edu email address is already associated with an Amazon.com account, you will have the option to split off and transfer any purchase history to a separate account. You will be prompted to enter a new, personal, email address (e.g. gmail.com or hotmail.com) that is NOT tied to another Amazon account.

Scenario 3

I already use my @clemson.edu email address to make business purchases on Amazon.com.

If your @clemson.edu email address is already associated with an Amazon.com account, you will have the option to merge your existing account and transfer any purchase history and pending orders to the central business account. You will be prompted to enter in your same password, and in small blue writing please click “I want to convert my existing account and transfer my order history and info to my business account” when prompted to merge your account.

Registered Account Changes

If you previously used your @clemson.edu email address to register for an Amazon Business account, you will need to de-register that account. Your information and order history will still exist and will follow the user to the next Amazon Business account if you choose to convert your existing account when accepting the invitation. All previous, stand-alone Amazon Business accounts will be consolidated under the new, centralized account.

How do I deregister my account?
  1. Log in to your Business Account
  2. Download an order history report for the past 6-12 months
  3. Click the link to deregister your existing account

NOTE: The terminology on this screen can be confusing. Rest assured, your order history will not be lost, and your account will be converted back to an Amazon consumer, allowing you to join the central Amazon Business account.

Once you are done, please email your account admin, Sam Young, at scy@clemson.edu to request an invitation to the central business account.

If you receive a message that says, “I don’t have permissions to close this account,” you do not have permissions to close your account is because you are not the administrator of the account you are tied to. Please reach out to the administrator on the existing account and have them remove you. If you are unsure of who your account administrator is, please contact Customer Service at 888-281-3847.

Ordering and Payment

Amazon Business includes all items that are available on Amazon.com, plus additional business-specific products. The Clemson account administrator enables you to make the right buying decisions for your business needs.

There are several product categories that may contain items that may not be compliant based on Clemson University's purchasing polices. You may see "Company Restricted" messaging throughout the shopping experience. Product pages marked as "Company Restricted" may be available for purchase; however, you are responsible for ensuring your purchases are compliant with Clemson procurement policies and guidelines. You are responsible for the purchases made under your account.

How to Get Started

Now that you have set up your Amazon Business account, you can place orders for your departmental needs. Ordering in a business account works similarly to a personal account, so you can search for the products you want, put them in the shopping cart and proceed to checkout.

You will need to add your site address the first time you check out, or you can add it to your account settings prior to the first time you check out. Go to Your Account > Your Addresses > Add Address > Enter the Site name in the "Full Name" section. When you check out, you will be able to add a user name or department name, so that it is clearly labeled on the shipping label.

You can enter your purchasing card (P-card) information ahead of time in 'Your Account' or during the checkout process. Payment instruments are visible to your account administrator and can be audited.

  • My order will not process, what should I do?

    If your order does not go through, please confirm that your purchasing card has not expired and that your billing address is correct. Check with your account administrator regarding any purchasing card transaction limits.

  • How can I return or cancel an item?

    To return an item, access your Amazon Business account. Navigate to “Your Orders” to find the item(s) you want to return. From Your Orders:

    1. Select Return or Replace items
    2. Choose a reason for return
    3. Print the label and authorization
    4. Prepare the package and the return label

    Items shipped and sold by Amazon.com can be returned within 30 days of receipt of shipment. Return policies and timeframes can vary if the purchase was made from a 3rd party seller.

  • How do I contact Amazon Business Customer Service?

    Amazon Business Customer Service can be reached by clicking Contact Us (preferred method) within your Amazon Business account. Or, by phone at 888-281-3847 (you will be required to provide additional information to validate your account by phone). Please use this team for anything relating to an order, transaction, shipment or general Amazon account-related inquiries as well.

Tracking Orders

After placing your order, you will receive a confirmation email that will state the items' estimated delivery date and shipping speed. You can view real-time delivery details for all pending orders, including estimated delivery date and carrier information. From within your account, navigate to Your Orders > Track Package.

To see the orders you placed after joining the Amazon Business account, navigate to Your Orders from within your account. The default view will display all orders "Paid For By You". If your organization utilizes a central payment method (i.e., not your individual purchasing card), select "View All Orders" from the drop-down menu.

Amazon Prime

Our Amazon Business account has Business Prime Shipping that covers all users, which can only be used as part of your business account. Millions of products are eligible for Business Prime Shipping and are designated with the Prime logo. You will be charged applicable shipping fees for items not eligible for Business Prime Shipping.

Besides Free Two-Day Shipping on millions of eligible items, Business Prime Shipping provides all employees on your business account access to Prime Early Access and Prime Day deals. Business Prime Shipping currently does not include consumer programs such as Prime Pantry, Fresh, Music or Video.

  • What should I do if I purchased an individual Prime Membership with my purchasing card?

    You must follow the steps below to cancel your Prime Membership and receive a refund or a prorated amount back to the original form of payment. 

    1. Once you have set up your Amazon Business account, navigate to “Manage My Prime Membership.” 
    2. Select “End membership.” 
    3. Follow the prompts on the screen to cancel your Prime Membership without having to reach out to Customer Service. 
    4. A pro-rated refund will be automatically calculated and issued to the original payment source. 
  • What do I do if I bought a Prime Membership with personal funds on my Amazon account?

    If you used your business email for your personal Amazon account and purchased a Prime Membership with personal funds, you will have the option once you register to split off your personal order history and Prime Membership to a personal account.