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Access

Report Accessibility Barriers

Clemson University is committed to ensuring equal access to its campuses, educational services, programs, and activities. However, in order to successfully ensure equal access, we need your help in identifying areas where we can improve. To this end, there are two forms linked below where you can report physical and digital accessibility barriers respectively. 

Both forms linked below do not require that you identify yourself or leave an email address. This means that if insufficient information is supplied, Clemson staff will be unable to ask clarification questions and the issue may go unaddressed. To avoid this, please use the following tips for providing a sufficiently detailed report.

Physical Barriers

puddle on worn brick sidewalk

These barriers prevent physical access to spaces, information, and activities, and typically require the addition, subtraction, or relocation of a physical object in order to restore access. Examples of physical barriers include directional signs behind overgrown shrubs, uneven sidewalk surfaces, handicap bathroom stalls with no handrails, interior doors requiring more than 5lbs of force to open, touchscreen controls that are out of reach for wheelchair users, and incorrect printed or digital information about how to get physical access to a space. These barriers should be reported to Student Accessibility Services with the form linked below.

When reporting a physical barrier, provide as much detail as you can (especially if you plan to not leave an email address).

Description of the Barrier

  • Describe the barrier encountered.
  • If you know what accessibility requirement(s) was not met, tell us which one(s).
  • If you have an idea about how to best repair the problem, include that as well. 

Description of the Barrier's Location

You do not need to provide all of the following information, but providing as much as applies to the particular barrier you've discovered can be very helpful.

Note: Providing either or both of the final two items in this list (marked with *) may be the best way to ensure that accurate descriptions are conveyed.

  • Names of Building(s) and/or Nearby Streets (see Clemson Map).
  • Building Floor Number (especially if room number can't be provided).
  • Room or Nearby Room Number(s).
  • Description of Important Landscaping or Room Features (as appropriate).
  • Description of weather, seasonal, or temporal conditions that may influence the visibility of the barrier or the date and time that the barrier was discovered.
  • *URL to photographs or videos of the barrier and surrounding area.
    • If appropriate/necessary, use URL shorteners like bit.ly and bit.do.
  • *GPS Coordinates.
Report Physical Accessibility Barrier

Digital Barriers

hands pressed against a Matrix-esque wall of green code

These barriers prevent access to digital spaces, information, and activities, and typically require computer work to restore access. Examples of digital barriers include website that does not have strong enough color contrast, text that is written as if it is supposed to be linked text but isn't actually linked, non-decorative images with inadequate or missing descriptions (alt text), text that is styled to look like headings but isn't programmatically identified as headings, and forms with improperly labeled form fields. These barriers should be reported to CCIT with the form linked below.

When reporting a physical barrier, provide as much detail as you can (especially if you plan to not leave an email address).

Description of the Barrier

  • Describe the barrier encountered.
  • If you know what accessibility requirement(s) was not met, tell us which one(s).
  • If you have an idea about how to best repair the problem, include that as well. 

Description of the Barrier's Location

You do not need to provide all of the following information, but providing as much as applies to the particular barrier you've discovered can be very helpful.

  • URL/web address of the webpage or file where the barrier was found.
  • Name and version of program(s) used when issue was discovered.
    • Look in your device's settings for the list of installed programs/apps for versioning information.
    • Include your browser and assistive technology versioning information as appropriate.
  • (As possible) The URL to screeshots or screen recordings of the barrier being encountered.
Report Digital Accessibility Barrier