IT Help

You can contact the CCIT Call Center at 864-656-3494 - they are available to assist you with software-related questions and other requests such as:

• Password resets, Blackboard access, Clemson email accounts and more.
• See CCIT Help Desk Hours

If they are unable to assist you on the phone, CCIT staff will be on-site in room 6b on the 6^th floor Monday through Thursday during normal business hours and Friday until 1 p.m. (with some evening hours Monday/Tuesday). Should you need our assistance, you can email ITHELP@clemson.edu and be sure to:

• Enter a problem description in the subject line.
• IMPORTANT - Be sure to also Cc ONE IT Support on the email (ONEITSUPPORT@clemson.edu).
• Enter your problem description in the body of the email.

Following the above steps will ensure that your request is routed appropriately. See How to Submit an IT Request for more information.

Software

Clemson University provides licensure for certain pieces of software that are available to you for use. There are software installers for Apple users. Clemson-provided software can be reviewed and downloaded at CCIT Web Downloads.

Wireless Internet Access

To get online at the Greenville ONE building, we have the same wireless network that is available on the main campus: Eduroam. This network is an international network allowing ease of access across participating institutions. For more information, please visit Clemson Eduroam wireless access and info. To ensure that you are able to get online when you come on campus, please read Connect to Eduroam Wireless.

Printing

There is a PawPrints student printer located in room 612. This printer is available to all Clemson students. Graduate students have a print allotment of 660 black-and-white pages, or 330 color pages, per academic semester. To encourage saving paper, a double-sided (duplex) print counts as only one page. If you have never used the PawPrints system, please see Installing and Using the PawPrints Lab Printer. For more information, please visit CCIT Printing and Plotting.

MBA Help Documents

• How to Request IT Help
• Installing and Using the PawPrints Lab Printer
• How to Connect to Eduroam Wireless
• How to Create Your Clemson Gmail Account
• Access the Software Drive (Mac) / Access the Software Drive (Windows)

CCIT Student Resources

• Clemson News, Events, Transit, Athletics and Academics
• Search the Knowledge Articles
• Eduroam Wireless Internet
• Unlimited Cloud Storage available through Box - log in to create your account
• Clemson Phonebook - Look Up User Information
• Connect to Clemson Network using Cisco AnyConnect VPN
• Clemson Password Change utility
• Obtain Clemson Software: Microsoft Office, Trend Micro OfficeScan and more
• Mac OS X Installers - Wireless, Bootcamp and more***
• Recommended Laptop Systems Supported by Clemson
• Access Canvas
• CCIT Instructor-Led Training
• Register your computer on the Clemson network

***Please note that you are installing Bootcamp at your own risk – CCIT is not responsible for data loss.

Feel free to submit an IT Request if you have any questions or need assistance.