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Concur Expense and Travel Services

Travel Planning Information

Before You Leave For Your Trip

When planning to travel for the University, you must complete and submit the Travel Request before booking your trip using the University's online booking tool - Concur- or directly with our contracted travel agency, Anthony Travel (AT).

Travelers must identify funding and gather estimated travel costs before creating their Travel Request directly in Concur. Use the Travel Request Guidance for step-by-step information.

As needed, please reference the Travel Policy and Procedure page for guidance on travel.

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Are you a First Time Concur Travel User?

 

First time traveling? Please review the Account Setup and Maintenance webpage for items you will need to do before booking travel with Concur Travel. If you have questions about how Concur Travel is being used in your area, please reach out to your business office.

 

Concur Account Setup and Maintenance

REAL ID

As of May 2025, U.S. travelers must be REAL ID compliant to board domestic flights and access certain federal facilities.

Beginning on February 1, 2026, the Transportation Security Administration (TSA) will introduce a new option for travelers who do not present an acceptable form of ID at airport security checkpoints.

What’s Changing?

  • If you don’t have a REAL ID or other approved identification, you can pay a $45 fee to use TSA’s new identity verification system, Confirm.ID.  Clemson is not responsible for reimbursing the cost of Confirm.ID.

  • This option will allow you to fly for a 10-day travel period, but expect possible delays at the airport.

What You Need to Know:

  • TSA strongly recommends getting a REAL ID-compliant driver’s license or another acceptable ID as soon as possible to avoid extra fees and wait times.

  • Acceptable IDs include: REAL ID-compliant driver’s license, U.S. passport, DHS trusted traveler cards, and others listed at https://www.tsa.gov/travel/security-screening/identification.

For more details on REAL ID requirements, visit https://www.tsa.gov/real-id.

During Your Travels

While traveling, utilizing your Clemson P-Card will import charges directly into your Concur Expenses. Use the Concur Mobile app to capture receipt images while traveling, which will make the reimbursement process much easier.

Travel Receipts

Ways to Submit Receipts Directly to Concur

  • Activate your E-Receipts in Concur. Airline tickets, and most major hotels and car vendors are E-Receipt Eligible and will send an E-Receipt directly to your Concur Expenses.

  • Use the ExpenseIt tool within the Concur Mobile app to take a picture of receipts on the go.

  • If you don’t have a smartphone, you can scan and email or forward receipt images (5 MB limit per file) to receipts@expenseit.com. You must have your email verified in your Concur Profile to utilize this functionality, which emails receipt images directly to your Concur Expenses.

You can also continue to email your receipts and travel documents directly to your travel processor upon your return, and they will load them into Concur on your behalf.

Issues While Traveling

Flight, Hotel or Rental Car Issues

If you encounter issues such as flight delays/cancellations or hotel/rental car, contact Anthony Travel (AT).

Phone:

1-864-780-3650, 8 a.m. – 5 p.m. EST M-F – Full Service Agent Assistance

1-800-530-2560, Code 3T1F, 5 p.m. – 8 a.m. EST M-F, Weekends & Holidays - After Hours Agent Assistance

Email:

clemsoncampustravel@anthonytravel.com

Please note, this contact information for Anthony Travel will be on your emailed travel itinerary. If traveling internationally, the number to contact while in that country will also be listed on your emailed travel itinerary.

After You Travel

Upon Your Trip Completion

  • Ensure all P-Card receipts have been submitted either directly to Concur or to your travel processor within 5 business days of your return. This is necessary to ensure timely processing and payment of P-Card expenses to our bank.

  • Notify your travel processor of your return, giving them your trip expense breakdown and all required documentation. If the reimbursement form allows it, please note which expenses should have receipts already submitted electronically to Concur vs. those which have images attached to the form you submitted to the travel processor. It is also helpful if you indicate whether you used a P-Card or a personal card. This tells them if the receipts are for a reimbursement or a P-Card transaction that needs to be processed.

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