Insurance and Billing

We file as an in-network provider for most pharmacy insurance plans. Please use our online form to enter your pharmacy insurance card information. You may also complete the Pharmacy Prescription Card Information Form and fax or drop it off at the pharmacy in Redfern Health Center. Unpaid balances will be transferred to the student's University tuition and fees bill at the end of each semester.

We only file Medicaid and Medicare for pharmacy. Please notify pharmacy staff if your Medicaid plan only covers family planning.

We courtesy file for medical services as an out-of-network provider for most commercial medical insurance plans. Insurance cards can be uploaded to MyHealth-e. You are responsible for knowing what your plan covers.

Medicaid and Medicare

We are not a Medicaid or Medicare provider and cannot submit medical claims for reimbursement (we only file Medicaid and Medicare for pharmacy; please notify pharmacy staff if your Medicaid plan only covers family planning). If you need assistance with finding a local Medicaid/Medicare provider, call the Insurance and Billing Office: 864-656-3561.

Charges Not Paid by Insurance

Patients are responsible for any charges not paid by their insurance plan. You will be notified of your balance after insurance has processed either by a bill in the mail or secure message in MyHealth-e. You may view the patient balance on the MyHealth-e portal by clicking on 'Account Summary'. From the 'Account Summary' page, there is a link to pay via CU Marketplace.

Right to Request Insurance Not Be Filed

Any patient has the right to request a certain visit be excluded from filing. To do so, just tell a Student Health Services staff member that you do not want insurance filed for that day. You will then need to visit the Insurance and Billing Office (located in rooms G-22 and G-23 in the basement of Redfern) to complete the request and make sure the claim does not get filed.

Undergraduate domestic students are not required to have health insurance. If you want to enroll in the SHIP, please follow the instructions for Voluntary Student on the SHIP website: Clemson University My AHP Care

If you are an undergraduate international student, please view the drop-down box below.

Health insurance is  REQUIRED for the following students who are considered  Mandatory Students:

1. Graduate students enrolled in nine or more credit hours on the main campus in Clemson

   • Change effective Fall 2023: Graduate students enrolled in nine or more credit hours in on-campus programs at all campus locations

2. Graduate students classified as graduate assistants (GAs) at all campus locations (GAs receive a per-semester student insurance subsidy when enrolled in the SHIP).

3. All F-1 and J-1 international students

   • Change effective Fall 2023: F-1, F-2, J-1 and J-2 international students

If you fall into one of these categories, you are charged for the SHIP on your bill in iROAR.  Please follow the steps found in the "Activate Enrollment" drop-down box below. You may  submit a waiver  if you have alternate insurance coverage that meets University requirements.

If you do  not fall into one of these categories and are  not charged for the SHIP on your bill in iROAR, you can still  enroll in the SHIP as a  Voluntary Student .

Please note: Check your bill in iROAR at the beginning of the semester and after any changes to your schedule. Changes to your schedule can cause the insurance charge to drop off or be added your account.

If you are considered to be a Mandatory Student (students required to have health insurance and are charged for the SHIP on their bill in iROAR) and you do not submit a waiver, you must complete the steps below to activate your enrollment. This can only be done during the open enrollment period. 

1. Register for classes and wait 48 hours.

2. When it’s been 48 hours since you registered for classes, visit Clemson University My AHP Care.

3. Click on the link for "Mandatory Students" and follow the steps.

The Student Health Insurance Plan Coordinator is in room G-22 in Redfern Health Center (when you enter Redfern, proceed downstairs and follow the signage). If you need to contact the Student Insurance Coordinator, call 864-656-9493 or email.