Review the Zoom System requirements for PC, Mac and Linux and Mobile
ZOOM
Zoom is hosting daily live training webinars. Visit Zoom support for more information.
Zoom is a web conferencing service that allows instructors to conduct synchronous, interactive class sessions with students remotely. Share video and your computer screen to lecture and explain course content. Interact with students through annotations, breakout rooms, poll questions, and more. Zoom also allows you to record lectures for students to review later.
Zoom is now available to Clemson Faculty, Students, and Staff for use at home or in office. To access a licensed account, log out of any other Zoom accounts you have and then login to the Clemson Zoom at https://clemson.zoom.us with your Clemson Credentials. Zoom accounts can be used with the Canvas integration to create and host meetings.
Looking for information on the new classroom technology? Go here.
Note: If you are attending a meeting that requires you to login before joining, click the Login with SSO button, enter "Clemson" as your domain, and then login through the standard Clemson login screen. Here is a video of the SSO login process.
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Documentation
Getting Started with Zoom
- Clemson Online's Zoom Documentation (PDF)
- Clemson Online's Zoom Best Practices (PDF)
- Clemson Online's Best Practices for Zoom Attendees (PDF)
- Improving the Stability of Your Internet Connection (PDF)
Meeting Host from Canvas
- Enabling Zoom in your Canvas Course
- Using the Zoom Canvas App as a Meeting Host
- Sharing Zoom Recordings with Students
Meeting Participant from Canvas
Zoom Mobile App Resources
Meeting Host Interface
- Joining and Configuring Audio & Video
- Meeting Controls
- In-meeting security options
- Share Screen
- Breakout Rooms
- Preassigning Breakout Rooms - You will need to create your meeting (generally in Canvas) and then go to clemson.zoom.us to follow the linked instructions.
- Recording a Zoom Meeting
- Automatically Closed Captioning Cloud Recordings
- Live/Realtime Closed Captioning
- Trimming Zoom Recordings (PDF)
- Managing (and downloading) Recordings
Zoom Webinar
Zoom Webinar is a separate product from Zoom Meeting. Please review the differences between Zoom Meetings and Zoom Webinars to confirm the need for a webinar license. If you then determine that you need access to Zoom Webinar, apply for Zoom Webinar access through this Qualtrics form. For information on how to use Zoom webinar, be sure to check out Zoom's Support Center.
If you determine that you simply need a Zoom Meeting that can accommodate a larger group (over 300) attendees, email IThelp to apply for a Zoom Large Meeting license instead.
Please be aware that submitting a request for either Zoom Webinar or Zoom Large Meetings does not guarantee your request will be granted. Further approval may be required.
Zoom Client for Meetings
Download for Windows, Mac and Linux
Zoom Mobile Application
Want to use Clemson branded Zoom virtual backgrounds? Click here for static and video background files to download: Clemson Zoom Backgrounds.
Review the Zoom Help Center for assistance with frequently asked questions. Zoom also hosts live training webinars daily covering the basic features of the platform. For free webinar registration, visit the Live Training Webinar website.
Support Hours
"Support Hours" are 24/7, including Public Holidays, where agents or technical engineers are available for email or live support.
Chat w/support (Best for Quick Questions)
Users are able to chat with our live agents when logged into our web portal or on our Help Center site by clicking on the Help icon that is usually located on the bottom right corner of each web page. If a question requires deeper engagement or follow up, a ticket may be opened on the user’s behalf.
Dial-in assistance
- US: +1.888.799.8854 (or) +1.650.397.6096 ext. 2
- AU: +61.1800.768.027 ext. 2
- UK: +44.800.368.7314 ext. 2 (or) +44.20.3890.5445 ext. 2
Email: support@zoom.us
Submit a support request to Zoom.
Review the Zoom FAQs
- How do I get a Zoom account?
If you are interested in participating in the Zoom pilot, ITHelp@clemson.edu
- Is there a cost for Zoom?
Anyone can sign up for a free Zoom Basic Account at zoom.us/signup. If you are a faculty member teaching an online or hybrid course in the Spring 2020 term and would like to participate in our Zoom pilot, a Zoom Pro account will be provided free of charge for the duration of the pilot. Please contact ITHelp@clemson.edu for details on how to participate.
- If I am currently paying for a Zoom license and want to participate in the pilot will I receive a refund?
During the pilot, the faculty involved in the pilot will receive a Zoom Pro account free of charge. With that said if you have pre-purchased Zoom licenses for a specified duration (example 1 year), instead of monthly there will be no refunds provided by Zoom. However, should this solution end up being adopted, all current licenses can be merged into the overall license and Zoom will be able to pro-rate the renewal and/or refund unused portions of the year at that point in time.
- What would be the benefit of using the pilot version of Zoom over the version I am currently paying for?
Our pilot will be integrated through the Zoom LTI Pro into our Canvas instance. This will allow you to create meetings through Canvas. Then students will be able to access the meeting directly through Canvas without requiring additional login.
- Are there any difference between the Zoom Basic Account and Zoom Pro Account?
This detailed comparison shows the differences between the accounts.